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Los Angeles County DPSS Design Thinking (d.school) November 20 Webinar
Los Angeles County DPSS Design Thinking (d.school) November 20 Webinar
Los Angeles County DPSS Design Thinking (d.school) November 20 Webinar
Los Angeles County DPSS Design Thinking (d.school) November 20 Webinar
Los Angeles County DPSS Design Thinking (d.school) November 20 Webinar
Los Angeles County DPSS Design Thinking (d.school) November 20 Webinar
Los Angeles County DPSS Design Thinking (d.school) November 20 Webinar
Los Angeles County DPSS Design Thinking (d.school) November 20 Webinar
Los Angeles County DPSS Design Thinking (d.school) November 20 Webinar
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Los Angeles County DPSS Design Thinking (d.school) November 20 Webinar

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Workgroup to leverage two years of experience in Los Angeles County Department of Public Social Services in applying design thinking (d.school) and planning development to over 20 projects tackling …

Workgroup to leverage two years of experience in Los Angeles County Department of Public Social Services in applying design thinking (d.school) and planning development to over 20 projects tackling questions/problems in delivering effective human services.

The workgroup held its first "meeting" via a statewide webinar hosted from the administrative headquarters of the Los Angeles County DPSS offices. Over 20 participants represented counties from North, Central and Southern California. A future webinar is planned for the third week of January 2014 and regularly throughout the year.

Published in: Business, Education
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Transcript

  • 1. d.school in Human Services
  • 2. Local introduction of d.school  • Design Thinking is used as a problem‐solving tool to design solutions for Departmental challenges. • d.school elements: – Empathy – Understand needs – Facilitates channel to encourage and filter input – Create targeted improvements/solutions to meet  needs
  • 3. Local introduction of d.school  • • • • Executive management acceptance  Teach it! Create awareness Build credibility
  • 4. Key Factors of Design Thinking Testing and learning is encouraged rather than  waiting to implement a perfect plan • • • • Thinking in action Creativity and inspiration Collective brainstorming  Rapid prototyping
  • 5. Design Thinking applied to DPSS  Human Services • Application to core Departmental areas:  – Customer Service – Program Redesign – Line Operations – Administrative Planning
  • 6. TSE Project:  Program Redesign Challenge • Design an effective subsidized employment program that would foster successful long‐ term job placement opportunities for participants and mutually benefit employers and the County.
  • 7. Lancaster Project:  Customer Service and Line Operations  Challenge: • Community advocates expressed concerns with the level of customer service provided at the District. • Low employee morale  while striving to keep up with high  caseloads and help  participants.
  • 8. Adaptation of Design Thinking • • • • Learned process Personalize process to specific operations Adapt process to meet departmental needs d.school ambassadors
  • 9. County’s experience  with Design Thinking

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