2013 DPSS Resource Guide


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The attached file is a resource guide intended for local Legislative field offices to provide information to constituents about the public social services DPSS provides in Los Angeles County: sample forms, program fact sheets, contact information. This is not intended to serve as an eligibility tool, rather as a reference to better understand services. The guide was shared at a 3-hour Public Social Services Workshop hosted by DPSS for over 40 local Legislative District offices: Congressional, State Senate, State Assembly and local government. Los Angeles County DPSS serves over 2.4 million constituents daily.

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2013 DPSS Resource Guide

  1. 1. RESOURCEDEPARTMENT OFPUBLIC SOCIAL SERVICESTo Enrich Lives ThroughEffective And Caring ServiceGUIDE 2013
  2. 2. Los Angeles County Department of Public Social ServicesResource Guide 2013Table of ContentsIntroduction• Los Angeles County Department of Public Social Services Programs andServices Overview• Contact Information SheetCalWORKs• CalWORKs Fact Sheet• Homeless Programs for Families• Rights, Responsibilities and Other Important Information Sample Application forCash Aid, CalFresh and Medi-Cal• Statement of Fact for Cash Aid, CalFresh and Medi-CalWelfare-to-Work (WtW) /Greater Avenues for Independence (GAIN)• GAIN Fact Sheet• Transitional Subsidized Employment (TSE) Fact Sheet• Orientation/Job Club/Vocational Assessment (JCO) Fact Sheet• Vocational Assessment Fact Sheet• DPSS Volunteer Income Tax Assistance (VITA) Fact Sheet• DPSS Earned Income Tax Credit (EITC) Fact Sheet• DPSS Earned Income Tax Credit (EITC) Brochure• Problems with Mental Health and Substance Abuse Brochure• Specialized Supportive Services for Victims of Domestic Violence Brochure• Confidential Domestic Violence (DV) Information• WtW/GAIN Decision Chart• Refugee Employment Program (REP) Fact SheetGeneral Relief• General Relief Fact Sheet• General Relief Opportunities For Work (GROW) Fact SheetCash Assistance Program for Immigrants (CAPI)• Cash Assistance Program for Immigrants (CAPI) Fact Sheet• Cash Assistance Program for Immigrants (CAPI) BrochureCalFresh• CalFresh Program Fact Sheet• CalFresh Benefits Your Rights and Responsibilities• Sample Application for CalFresh BenefitsMedi-Cal• Medi-Cal Program Quarterly Fact Sheet• Sample Application for Medi-CalIn-Home Supportive Services (IHSS)• In-Home Supportive Services (IHSS) Fact Sheet• IHSS Application for Social Services SOC 295General Information• Health & Nutrition Mobile Office Fact Sheet• Toy Loan Program Fact Sheet• Toy Loan Program Frequently Asked Questions• Volunteer Program Fact Sheet• Volunteer Program Flyer• Accessing Health and Human Services Programs
  3. 3. Los Angeles County Department of Public Social ServicesPrograms and Services Overview01/17/2013 Page 1 of 2The Department of Public Social Services (DPSS) serves a diverse community through a variety of federal, State, andCounty-funded programs designed to alleviate hardship and promote health, personal responsibility, and economicindependence. DPSS administers the CalWORKs, CalFresh (Food Stamps), Medi-Cal, General Relief (GR), andIn-Home Supportive Services (IHSS) Programs, and the Cash Assistance Program for Immigrants (CAPI) tolow-income residents of Los Angeles County through dozens of DPSS Offices and other public and non-profit agencieslocated across the County. The following provides a description highlighting some integral components of theseprograms.CalWORKs: State and federally-funded temporary cash assistance for low-income families with children andany combination of the following, as necessary:• Greater Avenues for Independence (GAIN) Program: CalWORKs applicants and participants are prepared tofind and maintain employment. Eligible CalWORKs applicants are engaged during the first points of contact withDPSS, and once participating in GAIN, they are provided with case management, employment services andongoing supportive services. In addition, participants receive assistance in resolving or clearing theirWelfare-to-Work (WTW) non-compliance or pending sanction through the GAIN Sanction Home Visit OutreachProject, which employs intensive case management to identify services participants need to overcomeemployment barriers.• CalWORKs Housing Program: Program provides a number of services and benefits designed to assistCalWORKs homeless families, or families at risk of homelessness, to prevent eviction or move out of their currentsituation and into affordable permanent housing. Benefits include temporary shelter, permanent housing, movingassistance, short-term rental subsidy, assistance to prevent eviction, relocation assistance, and case managementservices.• CalWORKs Specialized Supportive Services: Mental health, domestic violence, and substance abuse servicesare provided to participants in need of services.• Supplemental Security Income Assistance Program (SSIAP): SSIAP workers provide physically and mentallydisabled CalWORKs participants with assistance and advocacy support throughout the SSI application process.The goal is to obtain an early SSI approval for participants who appear to meet federal SSI eligibility criteria.MEDI-CAL: State and federally-funded program which provides medical benefits to low-income families withchildren and elderly/disabled individuals who are unable to afford the cost of their medical care.CalFresh (FOOD STAMPS): Federal program with the purpose of promoting and safeguarding the health andwell-being of low-income households by raising their levels of nutrition and increasing their food purchasingpower.IHSS: State-mandated program that provides domestic services and personal care services to eligible aged,blind and disabled individuals to allow them to remain safely in their own homes.• The intent of the program is to prevent costly institutional care, by providing basic in-home care services toconsumers who cannot safely perform the services themselves. Services must be related to health or safety andcannot be authorized for “comfort.”GR: County-funded cash assistance for low-income individuals not eligible for State/federal assistance, plusthe following services, as necessary:• General Relief Opportunities for Work (GROW) Program: GROW transitions employable GR participants intothe labor market. Participants are assisted with activities designed to prepare them for employment, includingcase management, employment services and supportive services.• Supplemental Security Income Medical Advocacy Program (SSIMAP): SSIMAP workers provide physicallyand mentally disabled GR participants with assistance and advocacy support throughout the Social SecurityIncome (SSI) application process. The goal is to obtain an early SSI approval for participants who appear to meetfederal SSI eligibility criteria.
  4. 4. Page 2 of 2CAPI: State-funded cash assistance provided to aged, blind, and/or disabled legal non-citizens who arecategorically ineligible to Supplemental Security Income/State Supplemental Payment (SSI/SSP) due to theirimmigration status.• SSIAP: SSIAP workers provide physically and mentally disabled CAPI participants with assistance and advocacysupport throughout the SSI application process. Many disabled CAPI participants may be eligible tofederally-funded SSI based on their disability.REFUGEE EMPLOYMENT PROGRAM (REP):• REP provides employment and training services, case management and placement services for refugees residingin the U.S. for five years or less and asylees residing in the U.S. for five years from the date they are grantedasylum. Services are available to refugees aided through the CalWORKs, Refugee Cash Assistance, andGR Program, or refugees not aided through a public assistance program.EXPANDING ACCESS TO SERVICES• Customer Service Center (CSC): The CSC provides participants with a single point of contact for ease inaccessing their CalWORKs, CalFresh (Food Stamps), Medi-Cal or GR case information and reporting changesthrough the telephone. In addition, participants have access to general case information, emergency hotlines andprogram hotlines 24 hours a day, 7 days a week via a self-service menu.• CalFresh (Food Stamp) and Medi-Cal Outreach: CalFresh (Food Stamp) and Medi-Cal Outreach staff isstationed at various non-traditional community sites (including health clinics, food pantries, farmer’s markets,WIC sites, churches and schools) to accept and assist with CalFresh (Food Stamp) and/or Medi-Cal applications.Workers engage with the community, providing information and referrals to available resources and services.• LINKAGES Project: A Los Angeles County interdepartmental partnership that promotes service coordination forfamilies involved in the child welfare system (Department of Children and Family Services) who are also receivingservices or benefits provided by DPSS. The goal is to increase child safety and family functioning and increasethe number of positive child/family outcomes.• YourBenefitsNow (YBN) Website: Los Angeles County residents can now apply on-line for CalWORKs,CalFresh (Food Stamps), or Medi-Cal www.dpssbenefits.lacounty.gov. Participants with an existing case can alsoview their benefit information through the YBN website. YBN provides 24/7 easy and convenient access for newand existing clients.FRAUD PREVENTION• Income and Eligibility Verification System (IEVS): The coordinated data exchange system made availablethrough IEVS allows workers to search and verify income and assets associated with specific identifyinginformation for each household member, including name, social security number, and date of birth. IEVS is avaluable tool in identifying and detecting welfare fraud.• Statewide Fingerprint Imaging System (SFIS): SFIS clerks capture fingerprints and photo images during theCalWORKs or GR application process. SFIS is a valuable tool for preventing duplicate aid fraud by matchingapplicant’s fingerprints against those individuals known to the statewide system.• Early Fraud Prevention and Intervention Activities: Welfare Fraud Investigators take referrals for early frauddetection from eligibility staff, the Central Fraud Reporting Line, WeTip, and computer matches from fingerprints,addresses, and wage and asset matches.CO-LOCATED AGENCIES OR COUNTY DEPARTMENTS• Child Care Resources: Agencies identify appropriate child care for CalWORKs families and other familiesdepending on family size and income. Agencies serve as a resource and referral to connect families to alternativecommunity program services.• Health Care Options: Applicants/participants receive assistance in choosing and enrolling in a health care plan.• Department of Mental Health: Mental health services are provided to CalWORKs and GR participants.• Los Angeles County Office of Education (LACOE): LACOE provides orientations for GROW participants.• Military and Veteran’s Affairs: Staff provides referrals and resource information.Los Angeles County, DPSS offices are open Monday through Friday, 8:00 a.m. to 5:00 p.m. DPSS has a“No Wrong Door Policy” when serving the public, and participants will receive services in the office of their choice oraccept a referral to another office.
  5. 5. Los Angeles CountyDepartment of Public Social ServicesContact Information SheetPROGRAMS:• CALWORKS• CalFresh• MEDI-CAL• GENERAL RELIEF• REFUGEE SERVICES• IN-HOME SUPPORTIVE SERVICES• ADULT PROTECTIVE SERVICES• CASH ASSISTANCE PROGRAM FOR IMMIGRANTS• COMMUNITY SERVICES BLOCK GRANT PROGRAM• TOY LOANFor general information on programs, services, and issues, constituentsmay contact:Customer ServiceCenters(626)569-1399Toll Free Number1 (866) 613-3777(310)258-7400(818)701-8200DPSS Central Help Line Toll Free Number 1(877) 481-1044For legislative staff assisting constituents on unresolved issues, contact:Derrick Robinson, Director of Government Inquiry and ResponsePhone: (562) 908-6602Fax: (562) 463-5396Email: derrickrobinson@dpss.lacounty.govFor all other questions, contact:Nestor Requeno, Director of Intergovernmental RelationsPhone: (562) 908-8517Fax: (562) 699-3671Email: nestorrequeno@dpss.lacounty.gov
  6. 6. CalWORKsThe CalWORKs is a time-limited cash aid program for children and familiesdesigned to provide temporary assistance for basic needs (shelter, food andclothing). The program establishes work requirements and provides a broadspectrum of Welfare-to-Work (WtW) services that help remove barriers toemployment and help families become economically self-sufficient.Contents• CalWORKs Fact Sheet• Homeless Programs for Families• Rights, Responsibilities and Other Important Information SampleApplication for Cash Aid, CalFresh and Medi-Cal• Statement of Fact for Cash Aid, CalFresh and Medi-CalAdditional information may be accessed through the websites listed below:• www.ladpss.orgDPSS’ main website, listing all departmental information, includingprogram-specific information, office locations and the community event’scalendar.• www.lacountyhelps.orgInforms citizens of Los Angeles County of state and federal benefitsassistance. This website provides additional information about programsavailable after completing a short online survey.• www.211LACounty.orgProvides information about human social services in the Los AngelesCounty.
  7. 7. CALIFORNIA WORK OPPORTUNITY AND RESPONSIBILITY TOKIDS (CalWORKs) PROGRAMFact SheetRequirements• Deprivation must exist (unemployment; deceased, disabled or absent parent).• At application, the principle wage earner must not be employed more than 100 hours a month. Once thecase is approved, the principle wage earner may be employed over 100 hours per month as long asthere is financial eligibility.• Children must live with a parent or relative caretaker.• Children must be under 18 years of age or 18 years of age enrolled as a full-time student in high schoolor a vocational/technical training program and:• Expected to graduate/complete the training program before reaching age 19; or• Not expected to graduate/complete the training before age 19 due to a disability.• Intend to reside in California.• Must be a U.S. Citizen, naturalized or lawful permanent immigrant.• Provide a Social Security Number.Income Limits• Gross income may include income from earnings, disability benefits, child/spousal support payments,veterans, etc.• For Intake, the gross income (for earnings, deduct $90 from the gross income) must be under MinimumBasic Standard of Adequate Care (MBSAC) for the family. If income is below MBSAC, a second incometest (Recipient Test) is applied: $112/50% disregards to income from earnings or $225 disregard forspecific disability-based income. Apply a $225 disregard for specific disability-based income. If theAssistance Unit (AU) also has earned income, subtract the amount if the difference between the DBI andthe $225, whichever is less and deducted 50% of the remainder. For earned income only, disregard$112 and deduct 50% of the balance from the income. The remainder must be under the Maximum AidPayment (MAP) for the family.• For approved cases, the gross income must be under MAP for the family after certain disregards areapplied. (See above Recipient Test.)Property/Resource Limits• $2,000 (cash on hand, savings, stocks, etc.).• $3,000 if someone in the AU is 60 years or older.• Exempt Property/Resources may include:• The home the applicant/participant resides in.• Personal/household items (furniture, appliances, etc.)• Tools used for trade/profession.• Participants may hold special restricted savings accounts to be used for education/training, business orto purchase a home.• For the first car, deduct $4,650 from the Fair Market Value, the remainder is counted towards theproperty limit.County of Los AngelesDepartment of Public Social ServicesSheryl L. Spiller,Director
  8. 8. -2-Other Requirements• Child Support cooperation.• Immunizations for all children under the age of 6 who are not enrolled in school.• Proof of regular school attendance for all school-age children.• Work and training is required for most parents.• Quarterly Eligibility/Status Reporting.• Participants who self-identify as either a fleeing/drug felon are ineligible for CalWORKs.• Maximum Family Grant (MFG) requires that cash benefits will not increase even if additional children areborn. There are exceptions to this rule, but in general, the MFG rule is invoked when a child is born intoan AU that has received CalWORKs for at least 10 months immediately prior to the child’s birth. TheMFG child is eligible to receive CalFresh and Medi-Cal benefits.Time Limits• Most adults can only receive 48 months of cash aid.• Exemptions may be applied to 20% of the CalWORKs population and to participants receiving domesticviolence services.• The months do not need to be consecutive.• Months in which aid was received prior to January 1, 1998 are not counted.• Includes months in which aid was received from other states (after 1/1/98).MAP LevelsExempt MAP (higher) is limited to families where each adult relative caretaker in the (AU) receives or meetsone of the following conditions:• SSI/SSP benefits;• IHSS benefits;• SDI, Temporary Workers’ Compensation, Temporary Disability benefits; or• Is a non-needy, non-parent caretaker relative who is not included in the AU.Additional Benefits• For Intake, a pregnant woman with no other children must be in her last trimester before she is eligiblefor assistance. An applicant with other eligible children may receive the pregnancy allowance from thedate of application through the month of birth.• For approved cases, a pregnant participant may receive the pregnancy allowance from the first of themonth in which medical verification is received through the month of birth.• The first $50 from a child support payment is disregarded.• A special need allowance may be allowed for diets, transportation, etc.• A special non-recurring allowance may be given to replace clothing and household equipment if the losswas due to a sudden and unusual circumstance (fire, flood, earthquake, etc.).• There are a variety of homeless assistance programs available.• A Diversion payment may be available for applicants who need help to meet a one-time-only expensethat prevents current employment or who is likely to find employment in a short period of time.For detailed information, visit the DPSS website at http://www.ladpss.org/CW Division Rev. 3/2012
  9. 9. DEPARTMENT OF PUBLIC SOCIAL SERVICESHOMELESS PROGRAMS FOR FAMILIESTemporary Homeless Assistance (HA) – A homeless CalWORKs family can receive from $65 up to $125per night (depending on the Assistance Unit’s size) for temporary shelter in a hotel/motel orcommercial establishment for up to 16 consecutive days (receipts are required to verify thehotel/motel expense). Payments are issued in increments of no more than seven days at a time.Permanent Homeless Assistance (HA) – A homeless CalWORKs family can receive help with move-incosts, such as last month’s rent, deposits, utility deposits, and cleaning fees, provided the family’s rentcosts do not exceed 80% of the total monthly household income.HA Permanent Arrearage Payment – CalWORKs families who have received an eviction notice ornotice to pay or quit due to non-payment of rent because of a financial hardship, not alease/contract violation, may qualify to pay for up to two months in rent arrearages to preventeviction. The family’s monthly rent costs cannot exceed 80% of the total monthly household income.Proof of financial hardship is required.Moving Assistance (MA) for CalWORKs Families – CalWORKs families who are experiencing a financialcrisis, including homelessness or at-risk of homelessness (already received eviction notice or 3-daynotice to pay or quit) may receive funds to secure permanent housing. If the family is homeless, theymust have exhausted all other means of assistance including HA. If the family is not homeless, theymust demonstrate that they are experiencing a financial hardship that could result in homelessness.Proof of financial hardship is required. MA provides funds for the last month’s rent, security deposits,utility turn-on fees, and moving expenses (e.g., truck rental). The program also provides up to $405 fora stove and/or refrigerator. A family may receive up to $2,000 in MA and MA can be used inconjunction with permanent HA to purchase a stove/refrigerator or for truck rental only.NOTE: Effective October 1, 2010, this program is available only to families meeting their Welfare-to-Work requirements (participating in the GAIN Program).Emergency Assistance to Prevent Eviction (EAPE) - Helps CalWORKs families who are at risk of losingtheir housing because of non-payment of rent due to a financial hardship (not for any otherlease/contract violations) to prevent eviction and remain in permanent housing. EAPE provides upto $2,000 to help pay rent and/or utilities for up to two months in arrears to assist the family inmaintaining permanent housing. This program can be used “as needed” until the $2,000 limit hasbeen exhausted.NOTE: Effective October 1, 2010, this program is available only to families meeting their Welfare-to-Work requirements (participating in the GAIN Program).Housing Relocation Program - Provides a one-time-only relocation subsidy of up to $1,500 to eligibleCalWORKs participants working 20 hours or more per week or with a documented offer ofemployment for 20 hours or more per week. In addition, the family may receive up to $405 topurchase a stove/refrigerator if needed for the new place.4-Month Rental Assistance (RA) Program for CalWORKs Families– Assists homeless CalWORKs Welfare-to-Work families to remain in non-subsidized permanent housing by providing a short-term rentalsubsidy. Families receiving HA Permanent Housing and/or MA may qualify for a rental subsidy of upto $300 per family (based on the family size) for up to four consecutive months.NOTE: All of the above homeless programs are once-in-a-lifetime. Some programs may beaccessed again when certain exceptions are met (domestic violence, mental or physicalillness, prior residence becoming uninhabitable, or natural disaster).
  10. 10. HOMELESS SERVICES FOR FAMILIESHomeless CalWORKs Families Project - This joint effort between DPSS, the Department of MentalHealth (DMH), and the Los Angeles Homeless Services Authority (LAHSA) connects homeless familiesin which a parent has mental health problems with public benefits, including employment/supportiveservices, and assists them in finding permanent housing. It also provides emergency housingvouchers, transportation, and crisis intervention.Emergency Shelter & Services – DPSS contracts with LAHSA to provide emergency housing andshelter services for homeless CalWORKs Welfare-to-Work families. Eligible families may receive up to120 days of emergency shelter. The program also includes limited case management,transportation, and assistance in finding permanent housing or moving the family into transitionalhousing.Homeless Case Management – Homeless Case Managers (HCMs) work with CalWORKs homelessfamilies to facilitate their access to services, initiate referrals, and move the family into permanenthousing. The services include crisis intervention, short-term stabilization, needs assessment,employment services, advocacy, and an individualized housing plan.Skid Row Access Team (SRAT) – A team comprised of staff from Departments of Public Social Services(DPSS), Mental Health (DMH), Public Health (DPH) and Department of Children and Family Services(DCFS) identifies homeless families in the Skid Row area and connects them with available benefitsand services.District Access Team – CalWORKs district offices have designated Eligibility workers (EWs) from theirHousing Resources Unit as part of their access teams to connect families with CalWORKs and eligiblehomeless programs and services. The EWs are placed on an “on-call” basis to accept potentialapplications from access centers and shelters. If the family cannot travel to the district office and theshelter/access center cannot provide transportation, the Access Team will travel to theshelter/access center to assist the family as needed.Homeless Programs & Services Fact Sheet - 10-14-2010.doc
  11. 11. Welfare-to-Work/Greater Avenuesfor Independence (GAIN)The Greater Avenues for Independence (GAIN) Program is Los Angeles County’shighly successful California Work Opportunity and Responsibility to Kids(CalWORKs) Welfare-to-Work program for families receiving Temporary Assistanceto Needy Families (TANF).Contents• GAIN Fact Sheet• Transitional Subsidized Employment (TSE) Fact Sheet• Orientation/Job Club/Vocational Assessment (JCO) Fact Sheet• Vocational Assessment Fact Sheet• DPSS Volunteer Income Tax Assistance (VITA) Fact Sheet• DPSS Earned Income Tax Credit (EITC) Fact Sheet• DPSS Earned Income Tax Credit (EITC) Brochure• Problems with Mental Health and Substance Abuse Brochure• Specialized Supportive Services for Victims of Domestic Violence Brochure• Confidential Domestic Violence (DV) Information• WtW/GAIN Decision Chart• Refugee Employment Program (REP) Fact SheetAdditional information may be accessed through the websites listed below:• www.ladpss.orgDPSS’ main website, listing all departmental information, including program-specific information, office locations and the community event’s calendar.• www.lacountyhelps.orgInforms citizens of Los Angeles County of state and federal benefitsassistance. This website provides additional information about programsavailable after completing a short online survey.• www.211LACounty.orgProvides information about human social services in the Los Angeles County.
  12. 12. GREATER AVENUES FOR INDEPENDENCE(GAIN)FACT SHEETFEBRUARY 2013PROGRAM OVERVIEWThe Greater Avenues for Independence (GAIN) Program is Los Angeles County’s highlysuccessful California Work Opportunity and Responsibility to Kids (CalWORKs) Welfare-to-Workprogram for families receiving Temporary Assistance to Needy Families (TANF).PROGRAM DESIGNThe GAIN Program is designed to help CalWORKs participants find employment which willultimately lead to self-sufficiency. Services include:• Appraisal, Orientation and Motivation;• Job Search, Vocational Assessment, Education and Training;• Work Experience, Subsidized Employment, Community Services; and• Mental Health, Domestic violence and Substance Abuse recovery services as needed.The program pays for transportation, child care and work-related expenses to enableparticipants to attend assigned activities to facilitate positive outcomes. After participants findemployment, Post-Employment Services are available to assist employed participants retaintheir jobs, and/or obtain higher paying jobs.Exempt participants may volunteer to participate in GAIN. Although not required, participationin GAIN is mandatory for all CalWORKs participants unless they are exempt. Exemptionsrequired documentation, verification, and the approval of a GAIN Services Worker. However,once a participant volunteers to enter program, he/she must adhere to the same rules andregulations as mandatory participant do. Mandatory participants can utilize WtW Services forup to 48 months.The GAIN Program has embraced the philosophy, “GAIN: The Bridge to Independence” apractical and powerful message. Participants are shown how employment will greatly benefittheir family, and prepare parents to secure self-sustaining jobs, which will eventually lead tolong-term economic self-sufficiency.The GAIN Program is the largest Welfare-to-Work program in the nation and is focused onactivities that rapidly move people into employment. Currently, we are serving 46,534mandatory Welfare-to-Work Participants.County of Los AngelesDepartment of Public Social Services
  13. 13. CalWORKs TRANSITIONAL SUBSIDIZED EMPLOYMENT (TSE)(February 2012)BACKGROUND/PROGRAM DESIGNLos Angeles County Department of Social Services (LADPSS) Transitional SubsidizedEmployment (TSE) is a post-assessment activity for participants who remain unemployed.These services are arranged through a contract the Department has with the South BayWorkforce Investment Board (SBWIB), who in turn sub-contracts withOne-Stops/Work Source Centers located throughout the County. LADPSS operatestwo models:Paid Work Experience:• Participants are placed in government or non-profit agencies;• SBWIB is the employer-of-record;• DPSS pays 100% of the costs;• Participants are paid minimum wage ($8 an hour)• Placements are 4 months in duration;On-the-Job Training Design (Employer Contribution)• Participants are matched to the needs of the employer and are expected to befully work ready;• Participants are placed in private for-profit, or non-profit agencies;• Participants may work up to six months, earning at least $8.00/hour or employer-selected wage;• First two months, DPSS pays 100% of the wages with SBWIB as the employer ofrecord, including coverage of Workers’ Compensation;• Next four months, agency pays the employee wages, Workers’ Compensationand FICA and will be reimbursed as follows:o For participants working 20 to 31 hours per week, the employer isreimbursed $350 per month, per employee ($350 = approximately 50%of minimum wage for 20 hours/week)o For participants working 32 or more hours per week, the employer isreimbursed $550 per month, per employee ($550 = 50% of minimumwage for 32 hours/week)PROJECT FUNDING:The funding source is CalWORKs Single Allocation and employer contributions for OJT,which allows participants to be placed in subsidized employment that will lead to self-sufficiency. The Department was also able to free up additional one-time only funding forFY 2011-12 which resulted in the Department being able to place over 1,700 individualsinto the program.County of Los AngelesDepartment of Public Social Services
  14. 14. County of Los AngelesDepartment of Public Social ServicesSHERYL L. SPILLERDirectorORIENTATION/JOB CLUB/VOCATIONAL ASSESSMENT (JCO)FACT SHEETPROGRAM OVERVIEWThe GAIN program provides a one-day GAIN Orientation and four-week Job Readiness & CareerPlanning Services Program known as Orientation/Job Club/Vocational Assessment (JCO) to assistparticipants with job preparation, job search and/or an educational/training plan with the ultimate goal ofobtaining, securing and/or promoting to living wage employment. The Job Readiness & Career PlanningPreparation program is for English, Spanish and Non-English-Spanish speaking participants.Job Club has been modified to meet the needs of participants who are unemployed with extensive workskills and or degrees, as well as those participants with no employment history. The changes includemore use of technology in the classroom allowing participants to apply for jobs on-line.JCO provides a seamless transition between GAIN Orientation, Job Club and Vocational Assessment.The Orientation/Job Club/Vocational Training (JCO) program incorporates the following activities:OrientationOrientation is the first activity conducted on Monday of the first week of JCO. The one-day orientation andmotivational activity is designed to motivate participants and assist them in recognizing strengths, skillsand abilities that are transferable to the workplace. During Orientation the participants are giveninformation on the program benefits as well as the participants’ rights and responsibilities.At the end or Orientation participants are divided in two groups, Track A, and Track B. Track A is forparticipants who are job ready, recently unemployed and for participants who have attended Job Clubpreviously. Track B is for new participants who need more direction from the Job Club facilitator on howto search for employment and for participants who previously attended Job Club.Track A, Week 1Track A services participants who are identified as “Advanced Prep”. Participants in the “Advanced Prep”begin supervised Job Search activities in the Workforce Center/Computer Lab. Advanced Prep requiresparticipants to dress appropriately for job search, have a current professional resume, demonstrate anurgency to obtain employment, the ability to effectively communicate their skills and work experience, theability to complete on-line applications and the ability to e-mail and upload resumes. Track A participant’sprimary focus is to create an individualized Job Search Plan and to focus on fine-tuning pre-employmentskills.Track A, Week 2-4Job Club for Advanced Prep participants consist of a group session followed by individualized job searchactivities in the classroom Workforce Development Center (WDC) focusing on identifying job leads,identifying potential employers, and preparing for job interviews. Participants participate in “Hot Jobs” jobplacement session(s) daily and one-on-one meetings with the facilitator for participants to receiveindividualized job search support and guidance. Sessions are conducted in the computer lab and jobleads are projected via power point for participants to discuss. During week four, Advance Prepparticipants who have not obtained employment will complete Vocational Assessment.
  15. 15. Track B, Week 1Track B participants are GAIN/REP participants who are participating in Job Club for the first time orreturning participants who need additional job readiness assistance. This group of participants follows theregular job club flow which includes interviewing techniques, dress for success, goal-setting, practice on-line applications, complete resume, online data storage, money management skills and soft skills leadingto job retention and promotion.Participants practice mock interviews, as well as work independently to practice and update computerskills. Participants have daily one-on-one meetings with the facilitators to identify and maximize jobreadiness and potential job leads. Job Search documentation are monitored and reviewed daily.This four-week component focuses on essential pre-employment skills, preparing participants to enter orre-enter the workforce with the flexibility to pursue various Workforce Development Center activities thatare appropriate to each individual.Participants are required to treat JCO as if it were an actual job. They are expected to dressappropriately, report on time, and participate actively in the workshops. The curriculum presented in thefirst week of the Job Club is vital to the participant’s success in obtaining employment.Track B, Weeks 2-4During the second through fourth week of JCO, job search is focused on classroom activities combinedwith job search activities. The activities during these weeks are designed to teach GAIN/REP participantsvarious job finding skills to enable them to find work through their own efforts and enhance their chancesof finding employment.During JCO, participants secure job interviews by submitting on-line job applications to prospectiveemployers using the computer labs that are available at the Job Services sites. The goal is to completeon-line applications and secure job interviews. Each participant maintains a job search progress report toguide and monitor their search, which is reviewed regularly by the Job Club instructor. Participants whohave not found employment by the beginning of the fourth week proceed to Vocational Assessment at theend of the week to develop an employment plan. Rev 3/13/13
  16. 16. SHERYL L. SPILLERDirectorVOCATIONAL ASSESSMENT FACT SHEETPROGRAM OVERVIEWVocational Assessment is the process by which a professional assessor develops an individualizedemployment plan which leads a participant to employment based on evaluation of the participant’s existingskills, education level, employment interest and goals, vocational assessment test results and local labormarket information. The goal of the of Los Angeles County GAIN Vocational/Career Assessment is to helpparticipants achieve employment in an occupation consistent with their education, training, job skills, abilities,personal strengths, and interests.DPSS contracts with professional vocational assessors to provide required services to participants throughoutthe County. Vocational Assessment takes place during the third week of the Orientation/Job Club/VocationalAssessment (JCO) activity or as a stand-alone activity after Appraisal or after JCO, if the participant did notcomplete assessment in JCO.Services include the utilization of behavioral tests and observational tools to screen GAIN participants for thedevelopment of a Welfare-to-Work employment plan. Providers also conduct barrier screening for mentalhealth, substance abuse, and domestic violence. Services also include post-employment career andcomprehensive assessments.The types of assessments for GAIN participants:• Vocational Assessment - This activity usually follows the Job Search Component if the participant hasnot found employment. Based on an evaluation of work history, employment skills, knowledge andability through appropriate vocational testing and labor market information, an individualizedemployment plan is developed.• Career Assessment - Career Assessment is a post-employment tool to help GAIN participants arriveat short-, mid-, and long-term career goals. The Assessment is customized to help participantsidentify and fulfill their objectives for future employment. A career plan is developed between theparticipant and an assessor to identify services which will promote job retention and to assist theparticipant advance to a better job, a career and economic self-sufficiency.• Third-Party Assessment - An Assessment is specifically tailored for participants who are unable toreach an agreement with the assessor on the development of their employment plan. The participantis referred to an impartial Third Party Assessor.• Vocational Reassessment - A subsequent Assessment tailored for participants who have completedall assigned components in the established employment plan but have still not found employment.Assessment Fees: Full vocational/career assessment costs $220 per participant, while third-partyassessment, vocational reassessment and partial assessment costs $110 per participant.
  17. 17. M.A.L. Page 1 3/13/13County of Los AngelesDepartment of Public Social ServicesSHERYL L. SPILLERDirectorDEPARTMENT OF PUBLIC SOCIAL SERVICES (DPSS)/ VITA PROGRAMWhat is Volunteer Income Tax Assistance (VITA)?The VITA program assists low-income families and individuals with free and reliable tax preparationassistance. The IRS sponsors and administers the VITA program with the support of volunteers. In LosAngeles County there are over 150 VITA sites where anyone earning less than $51,000 a year mayqualify to have their taxes prepared at no cost.BackgroundThe Department of Public Social Services (DPSS) agreed to partner with Internal Revenue Services(IRS) to develop a VITA Program to provide VITA services to eligible DPSS participants. DPSS VITAprogram has 10 VITA sites located throughout Los Angeles County that provide reliable taxpreparation assistance to CalWORKs and CalFresh participants.PurposeDPSS became a VITA provider to determine the benefits and impact of providing income taxassistance preparation to eligible working families with children. The department set the goals:• To educate and emphasize the benefits of employment to as many participants as possible,• To increase utilization of federal tax credits like the Earned Income Tax Credit (EITC) and ChildTax Credit (CTC) by eligible participants, and• To increase participant earnings by providing free tax preparation services and educatingthem about avoiding the high predatory lending fees offered by commercial tax preparerslike the Rapid Anticipation Loans (RALs).DPSS Tax PreparersGAIN Services Workers receive training as VITA tax preparers to assist qualified participants with taxpreparation. They receive training on basic tax law and the tax preparation software approved bythe IRS. The duration of the training may be one to three days, determined by their previousexperience. Each tax preparer must pass a certification exam, issued by the IRS, before they canprovide tax preparation assistance to participants.2012 Tax Season• Assisted over 2,500 families• 1,933 returns processed• $4.7 million claimed in total tax refund amounts• $3.1 million claimed in Earned Income Tax Credit• $1.2 million claimed in Child Tax Credit“To Enrich Lives Through Effective And Caring Service”
  18. 18. County of Los AngelesDepartment of Public Social ServicesSheryl L. SpillerDirectorGENERAL RELIEF FACT SHEETDESCRIPTIONGeneral Relief (GR) assists needy adults who are ineligible for State or federal assistance. Anaverage GR case consists of one person, living alone, with no income or resources. Themaximum monthly GR grant is $221.ELIGIBILITY REQUIREMENTSTo be eligible for GR, an individual must be a resident of Los Angeles County. Non-needycaretakers who are timed-off of CalWORKs are also eligible, if the following GR eligibilityrequirements are met:• Monthly net income is lower than the maximum GR grant of $221 for one person.• Personal property has a combined value of $500 or less per adult.• Motor vehicle is valued at $4,500 or less. Only one motor vehicle may be retained.• Cash on hand or in a bank account is valued at $50 or less at application, or $1,500 or lessafter approval.• Real Property (home) has an assessed value of $34,000 or less and signs a lien, allowing theCounty to recover GR payments received under certain circumstances.SUBSTANCE ABUSE PRE-SCREENING REQUIREMENTIndividuals are pre-screened at application for potential substance abuse. If determined to have asubstance abuse problem, individuals must attend a County-approved treatment program as acondition of eligibility for GR.SERVICES AVAILABLE:Emergency AidIf eligible to GR, the following aid may be available while GR is pending:• Aid to Prevent Eviction• Aid to Prevent Utility Shut-off or to Restore Utilities• Aid to First Paycheck• Meal and Housing Vouchers• Transportation to seek jobs/keep medical appointments, etc.• Expedited CalFresh benefits. Approximately 90% of GR participants also receive CalFreshbenefits.IneligiblesAn individual is ineligible to GR if he or she:• Was convicted of a drug felony after 12/31/97 and is an unaided member of a CalWORKsAssistance Unit.
  19. 19. - 2-SERVICES AVAILABLE: (Continued)• Is in violation of probation or parole.• Is fleeing to avoid prosecution or custody/confinement after a felony conviction.Special NeedsIndividuals may receive:• A transportation allowance to look for work.• A special/therapeutic diet allowance as verified by a doctor.• An allowance for tools needed to begin a new job.Health CareUpon GR approval, most GR participants are approved for Healthy Way Los Angeles (HWLA)benefits. HWLA offers a wide range of services, including primary care, specialty physician visits,prescriptions, and emergency services. Applicants pending approval of GR, or not eligible toHWLA are referred to a County-administered clinics or hospitals for health care services.Supplemental Security Income and Medi-Cal Assistance Program (SSIMAP)Social Workers provide advocacy to help physically/mentally disabled individuals apply for SSI,obtain early SSI approval, and become self-sufficient. If approved for SSI, the maximum monthlygrant is $845 versus the monthly GR grant of $221. In addition, SSI recipients receive full-scopeMedi-Cal.GR CASELOAD TYPESThe GR caseload includes the following employability status classifications:Employable (E)Individuals are designated employable through self-declaration or through an employabilityscreening by contracted medical providers. Individuals determined to be employable are requiredto participate in the General Relief Opportunities for Work (GROW) program, designed to helpthem find employment. Employable participants may receive GR for nine months in any 12month period, provided they continue to comply with GROW requirements.Unemployable (U)Individuals are designated unemployable through an employability screening by contractedmedical providers. GR eligibility for unemployable individuals is not time limited, nor are theyrequired to participate in GROW. Permanently disabled individuals or those disabled 12 out ofthe last 18 months must apply for SSI and are referred to an SSI Advocate for assistance.Needs Special Assistance (NSA)Individuals with mental healt disabilities are designated as NSA. NSAs are given prioritytreatment in the District Office and are exempt from most GR requirements. GR for NSAs is nottime limited, nor are they required to participate in GROW. Evaluation of the mental healthdisability is conducted by the Department of Mental Health (DMH) or Adult Protective Services(APS) staff, who are co-located in GR Districts. Potentially SSI eligibles are referred to an SSIAdvocate for assistance with their SSI application.Administratively Unemployable (AU)Individuals with circumstances that prevent them from seeking employment, other than physicalor mental disabilities, may be designated AU. For example, an AU designation may be assignedbecause an individual provides full time care to an incapacitated family member, is pregnant, or is65 years of age or older. GR eligibility is not time limited for AUs, nor are they required toparticipate in GROW.
  20. 20. - 3 -GR CASELOAD TYPES (continued)Employable with Restrictions (E)Individuals are designated Employable with restrictions through a medical disability assessmentby contracted medical providers. This category is assigned to individuals who are employable,but need certain accommodations in their work preparation program or have certainlimitations/restrictions in the type of work they can perform. For example, these individuals maybe restricted to sedentary, light, or moderate work due to their physical disability, such as aperson with a back problem who may not be able to do work that requires heavy lifting orexcessive bending. The restrictions for these individuals must be identified by the contractedmedical providers. Individuals determined to be Employable with restrictions are required toparticipate in the GROW Program. Participation in GROW is limited by the restrictions determinedby the contracted medical providers. Individuals who are designated as Employable withRestrictions may receive GR for nine months in any 12 month period, provided they continue tocomply with GROW requirements.Unemployable Volunteer (U)Individuals are designated unemployable through a medical disability assessment by contractedmedical providers, or through documentation provided by his/her own medical provider; however,he/she would still like to volunteer to participate in GROW. The disability/illness for theseindividuals must be determined and verified by the contracted medical providers or his/her ownpersonal physician. Participation in GROW is limited by the restrictions identified by thecontracted medical provider or his/her own personal physician. GR eligibility for individualsdetermined Unemployable Volunteers are not time limited, nor are they required to participate inGROW. However, these individuals may volunteer to participate in GROW. No penalties will beapplied to GR participants who are designated Unemployable Volunteers for not complying withGROW requirements.(3/13)
  21. 21. SHERYL L. SPILLERDirectorGENERAL RELIEF OPPORTUNITIES FOR WORK (GROW)FACT SHEETBACKGROUNDGeneral Relief Opportunities for Work (GROW) was implemented in February 1999, asapproved by the Board of Supervisors under Section 17000.6 of the Welfare andInstitutions Code. On August 21, 1998, a law change extended the time limit oneligibility for General Relief (GR) to nine months in any 12 month period and madeparticipation in a welfare-to-work program mandatory for employable GR recipients.In July 2006, GROW implemented a redesign that enhanced its services, provided moreflexibility to GROW Case Managers in assigning components based on an individual’semployment goals, and eliminated the gap between Orientation and Job SkillsParticipation Class (JSPC), as well as other time gaps in-between components. Thisredesign provided new components including Rapid Employment and Promotion (REP),Early Job Search (EJS) and Short Term Training (STT). The Fastrak component wasmodified to include services to the chronically homeless population, providing a life skillsmodule that addresses this group’s specific needs. Other enhancements includechanging Vocational Assessment to an optional, rather than a mandatory componentto allow the Case Managers more flexibility to address each individual’s needs.Participants can be referred to Intensive Case Management (ICM) while they wait forthe start date of a new activity in order to keep them continuously engaged in work-related activities.As a result of the GROW Redesign, participation in the GROW Program meets theCalFresh education/training and work requirements. Therefore, GR participants whoare actively and continuously participating in a GROW activity are no longer requiredto complete Workfare Project assignments.GROW PROGRAM OVERVIEWThe goal of GROW is to transition GROW participants into the labor market.Participation is mandatory for all employable GR recipients. Following a briefOrientation, the Case Manager evaluates participants for job readiness during Job SkillsAssessment and assigns them to ongoing activities based on each individual’s situation.These activities are designed to prepare the participants for employment. Supportiveservices are included as needed.
  22. 22. 2Employment Needs Evaluation (EVA) - Prior to enrollment in GROW, and as part of theGR application process, all employable and volunteer applicants to GROW arescreened to gather information regarding their education and job skills, as well as anypotential barriers to employment that may affect their participation in the program.This information is recorded into the GROW computer system and later on utilized by theCase Manager to determine the GROW activities that are appropriate for eachindividual.GROW Components include:A. Orientation - This component is the first activity in GROW. It consists of a brief two-hour presentation to provide participants with an overview of the GROWProgram, its services, participation requirements and benefits of employment.Beginning on August 3, 2000, attending Orientation became a condition of GReligibility.B. Literacy (LIT) – This is a voluntary component that was designed to assistparticipants with literacy barriers learn basic reading and writing skills prior toparticipation in other GROW activities. Participants take a literacy assessmentduring Orientation. Participants who fail the literacy test are offered enrollmentin English as a Second Language (ESL) or Adult Basic Education classes, as part oftheir GROW activities.C. General Education Diploma (GED) - This is a voluntary component that wasdesigned to provide participants without a high school diploma an opportunityto earn a GED. Participants are allowed to enroll in a GED preparation course asa primary or concurrent GROW activity.D. Rapid Employment and Promotion (REP) – This is a voluntary component offeredto participants after Orientation while the GR case is pending. Participants musthave a California ID or driver’s license, social security card and registration withthe Employment Development Department (EDD) in order to be considered forthis component. Additionally, there is a selection process to determine if theyare job ready and available to start employment immediately if they receive ajob offer.E. Early Job Search (EJS) – This is a voluntary component offered to interestedparticipants who are willing to participate in intensive job searching activitiesunder the guidance of a job developer, while they wait for their case to beapproved. Transportation is issued for traveling to job interviews as needed.F. Job Skills Preparation Class (JSPC) - A three-week activity consisting of a one-week job skills workshop and two weeks of directed, intensive job searchactivities. The Employment Development Team (EDT) comprised of the CaseManager, Business Services Specialist (formerly job developer) and facilitatorprovide support and determine the best way to assist each individual participantin his/her career path, based on information gathered on the ParticipantEmployment Profile (PEP).
  23. 23. 3G. Career Opportunities Resources and Employment (CORE) - A four-weekcomponent designed to increase participant’s job readiness and careermotivation by reducing potential barriers to employment. CORE specificallytargets participants with more challenging barriers to employment includingthose who are chronically homeless, those who have previously been in GROW,and those age 50 and older. (Note: CORE was previously known as FasTrak.)H. Pathways to Success (PTS) – A four-week component customized for TransitionAge Youth (TAY) between the ages of 18-24. This component was designed topromote life skills development, work-readiness, financial planning, job retention,critical thinking and problem-solving skills.I. Computer Application Class (CAC) – A 12-week open-entry/open-exit computertraining class for TAY participants. The class is designed to provide TAY withknowledge and understanding of industry-standard software used by currentemployers. Participation in this program enhances their ability to reach self-sufficiency.J. Life Skills (LSK) – A one-week class designed to teach TAY independent living,social, and problem solving skills to help them become self-sufficient andindependent.K. Self-Initiated Program (SIP) - Attendance at education or training programs maybe approved in lieu of JSPC if the participant was enrolled prior to Orientationand:• involves a minimum of 20 hours activity per week,• is likely to lead to employment in a demand occupation, and• can be completed within the remaining time on aid.L. Vocational Assessment (VOC) – This is an optional component. The EmploymentDevelopment Team (EDT) or the Case Manager shall determine whether it will bemore advantageous to refer a participant to Vocational Assessment or directlyto other activities geared towards the participant’s employment goals.M. Intensive Case Management (ICM) - This component consists of intensive jobsearching activities under the guidance of the job developer and/or CaseManager. ICM services are provided as follows:• During any down-time in-between components.• Concurrently with any other activities which combined add up to 20 hoursper week.• Once all other required components have been completed and untiltime limits expire.
  24. 24. 4N. Short-Term Training (STT) - Participants receive referrals to training programs thatcan be completed within sixty days. There is no requirement for VocationalAssessment in order to participate in this component. This component includes,but is not limited to, courses such as Office Occupations and Security GuardTraining.1. Office Occupations (OPS) – Open entry, open exit course designed forparticipants who express an interest in working in an office environment.During this course, participants acquire hands-on experience withcomputers and use of office-related software programs.2. Security Officer Training (SOT) – A comprehensive training that includes 60hours of industry-related instruction and 15 hours of soft skills, including jobpreparation workshops. The training provides a series of workshops thatprepare participants to obtain jobs in this field.O. Education/Training (EDU) - Additional education or training provided bylocal/community schools and training programs. Under the recommendation ofthe Employment Development Team (EDT) and if needed, a VocationalAssessment employment plan, participants make a selection from a wideinventory of programs that help them fulfill their employment plan.P. One-Stop/WorkSource (OST) - This component is available to participants whomay benefit from services provided by the WorkSource centers. Activitiesinclude occupational training with institution/classroom programs delivered bypublic and private schools, and work-based programs, including customizedtraining, on-the job training (OJT), and subsidized employment programs.Collaborations have been established with various WorkSource Centers whichoffer case management, training, and other job-readiness components, alongwith employment opportunities to our GROW participants.Q. Day Reporting Center - This component is managed by the ProbationDepartment. Participation is mandatory for individuals who are referred by thejudge as part of their probation requirements. This project has beenincorporated as a GROW activity. Participants receive job-related servicesthrough participation in this component.R. Post Employment Services (PES) –This component offers job retention services,continued education development, rapid re-employment and supportiveservices provided by the Case Manager. Additionally, participants may getassistance with transportation for up to thirty days after securing employment aslong as their GR case remains active.S. Supportive Services – Participants are screened for potential substance abuse,domestic violence and mental health needs at application, Orientation andVocational Assessment. Case Managers may also make referrals at any time aparticipant expresses the need for such assistance. Other supportive servicesinclude Homeless Court and Expungement, which assist eligible participantsclear criminal backgrounds that may affect their ability to find employment.
  25. 25. 5T. Ancillary Expenses – Issuances to cover ancillary expenses are provided asneeded for transportation and other employment related needs, including, butnot limited to uniforms, shoes, tools, etc. These are also provided for educationand training costs such as books, fees and supplies.GROW ENROLLMENTIndividuals are given information on the GROW program when they apply for GR. Onthe same day, applicants without documented physical or mental disabilities meetone-on-one with an Employment Specialist (Eligibility Worker) who describes theprogram and explains that participation is mandatory as a condition of receiving GR.Individuals who report having a physical or mental health disability that prevents theirparticipation in GROW are referred for enhanced medical and/or mental healthassessments to determine their employability status. Those individuals who aredetermined to be Employable are referred to GROW. They are required to participateas a condition of eligibility and they are subject to time limits and financial sanctions fornoncompliance. Individuals who are exempt from mandatory participation in GROW,may enroll in the program if they wish to do so. Participation for this group is voluntary.They are not subjected to time limits or financial sanctions if they opt to stopparticipation at any time.An Employment Needs Evaluation is made to gather information concerning theapplicant’s job skills, educational background, work history, etc. The applicant is thenscheduled for an Orientation appointment. Time limits begin on the date of theOrientation appointment.NONCOMPLIANCEParticipation is tracked throughout the program. Aid for mandatory participants whofail to comply with any required activity without good cause is terminated andsanctions are imposed. For the first occurrence, the participant receives a warning, butmay reapply without a penalty. On the second occurrence, a 30-day period ofineligibility is imposed. Subsequent occurrences result in a 60-day period of ineligibility.Participants have the opportunity to have the sanction lifted if they can prove“good cause” during a scheduled hearing to discuss the issues that preventedtheir participation in the program.
  26. 26. County of Los AngelesDepartment of Public Social ServicesCASH ASSISTANCE PROGRAM FOR IMMIGRANTS (CAPI)FACT SHEETBACKGROUNDThe State Legislature approved and the Governor signed Assembly Bill (AB) 2779 authorizinga State-only program to provide cash assistance to certain aged, blind and disabled legalnon-citizens who are not eligible for Supplemental Security Income/State SupplementalPayment (SSI/SSP). CAPI was implemented on November 1, 1998.ELIGIBLE POPULATIONIf otherwise eligible, the following legal non-citizens will qualify for CAPI:< Qualified aliens 65 years or older (aged) who lawfully entered the U.S. on or beforeAugust 21, 1996. If aged individuals are disabled or blind, they may be eligible toSSI/SSP. However, they may receive CAPI benefits until SSI/SSP is approved; or,< Individuals who are disabled, blind or aged, and entered the U.S. on or before August21, 1996, (these individuals must provide proof of their Permanent Residence Under Colorof Law [PRUCOL] status); or,< Qualified aliens who are disabled, blind or aged, lawfully entered the U.S. on or afterAugust 22, 1996, and have a sponsor, but the sponsor is deceased, disabled or abusive(or the sponsor’s spouse is abusive to the immigrant).< Qualified aliens or PRUCOLs who are disabled, blind or aged, entered the U.S. on orafter August 22, 1996, and do not have a sponsor or have a sponsor who is notdeceased, disabled or abusive.Federal SSI/SSP was restored for the aged/disabled legal non-citizens (PRUCOLs) who hadbeen slated for discontinuance on September 30, 1998.BASIC ELIGIBILITY REQUIREMENTSTo be eligible for CAPI, individuals must successfully complete the application process,including the following:< Apply for SSI/SSP - This is necessary to determine if an individual is ineligible for SSI/SSPsolely due to their immigrant status.Sheryl L. SpillerDirector
  27. 27. - 2 -< Meet the income criteria - The individual’s monthly income, after certain amounts aredisregarded, cannot be greater than the maximum monthly CAPI benefit amount.Income is anything the person receives in cash or in-kind that can be used or sold tomeet their needs for food, clothing and shelter. In-kind income is food, clothing orshelter, or something that can be used to get any of these items.< Meet the resource criteria - The resources a person may own cannot be greater than$2,000 for an individual or $3,000 for a couple.Resources are cash or other property that the person can convert into cash for support.For example: stocks, bonds, mutual funds, mortgages, bank accounts, household goods,boats and vehicles or land. Some resources are not counted in determining eligibility,such as the principal place of residence (regardless of value), one car (used to providenecessary transportation or does not exceed a certain value) and household goods andpersonal effects of reasonable value.< Meet CAPI living arrangements and residency requirements - Any individual living in apublic institution, such as jail, for an entire month is not eligible for CAPI. Individuals whoare not California residents are not eligible for CAPI. California residency is determinedby physical presence in California with the intent to remain in the State.BENEFITSBy law, CAPI payment amounts are $10 less for an individual or $20 less for a couplethan the SSI/SSP payment standards. CAPI participants will receive these payment amountsif no other income is received by the household.CAPI participants may be eligible for Medi-Cal, In-Home Supportive Services (IHSS) and/orFood Stamp benefits. Individuals requesting such benefits must file the appropriateapplication for the other program.OUTREACH EFFORTSDPSS posts flyers in district offices to advise individuals about CAPI. Flyers are also sharedwith community representatives, General Relief (GR) participants and other interestedagencies or individuals. CAPI presentations were given at District Community meetings andother community agency meetings. CAPI brochures are available at all District Offices forapplicants of all aids.APPLICATION PROCESSINGCAPI applications may be filed at any DPSS GR office. Homebound applicants may call thetoll-free Hotline Number 1-877-481-1044 to receive an application by mail. CAPI applicationsare processed centrally in the Wilshire CAPI District.CAPI FS (1/10)
  28. 28. IHSSThe In-Home Supportive Services (IHSS) program provides supportive services toaged, blind, or disabled persons who are unable to perform all of the personaland household services needed to maintain independent living and who cannotremain safely in their own home unless such services are provided.Applicants can receive a mail-in application by calling 1-888-944 IHSS (4477) or1-213-744-4477Contents:• In-Home Supportive Services (IHSS) Fact Sheet• IHSS Application for Social Services SOC 295Additional information may be accessed through the websites listed below:• www.ladpss.orgDPSS’ main website, listing all departmental information, includingprogram-specific information, office locations and the community event’scalendar.• www.lacountyhelps.orgInforms citizens of Los Angeles County of state and federal benefitsassistance. This website provides additional information about programsavailable after completing a short online survey.• www.211LACounty.orgProvides information about human social services in the Los AngelesCounty.
  29. 29. County of Los AngelesDepartment of Public Social ServicesSHERYL L. SPILLERDirectorIN-HOME SUPPORTIVE SERVICES PROGRAMFACT SHEETPURPOSEThe In-Home Supportive Services (IHSS) Program helps pay for services provided to aged, blind ordisabled individuals so that they may remain safely in their own home. IHSS is considered analternative to out-of-home care such as nursing homes or board and care facilities. To receive IHSS,one must be 65 years of age or older or disabled or blind. Disabled children may also receiveIHSS.IHSS authorized services can include: housecleaning, meal preparation, laundry, grocery shopping,personal care services (such as bowel and bladder care, bathing, grooming, protective supervision andparamedical services), and accompaniment to medical appointments.ELIGIBILITY CRITERIAIncome• Receiving Supplemental Security Income/State Supplemental Payments (SSI/SSP); or• Meeting all SSI/SSP eligibility criteria except for income or citizenship/immigration status (includesCash Assistance Program for Immigrants (CAPI) recipients) and are Medi-Cal eligible; or• Meeting all SSI/SSP eligibility criteria including income, but do not receive SSI/SSP (includesCalWORKs participants or Medi-Cal Medically Needy (MN) beneficiaries who have a chronicdisability lasting at least 12 continuous months).• Paying the share of cost for Medi-Cal and IHSS benefits if income is above the SSI/SSP paymentlimits.Property• Personal property may not exceed $2,000 for an individual or $3,000 for a couple.• Countable property includes: cash on hand, checking and savings accounts, the value of stocks,bonds, trust deeds, real property (other than the home owned and lived in), automobiles andrecreational vehicles, promissory notes and loans.• Property not counted includes: the home owned and lived in, one automobile needed fortransportation to medical appointments or work, and all life insurance policies if the combined facevalue is $1,500 or less.Residency• United States citizenship or an alien lawfully admitted for permanent residence.• California residency.• Living in own home that is not a nursing home or other out-of-home care facility (licensed or not).ELIGIBILITY CRITERIA; (CONTINUED)
  30. 30. APPLICATION PROCESSApplications for IHSS are made by calling (888) 944-IHSS [4477] or (213) 744-IHSS [4477]. The callcan be made by the applicant or someone calling on his/her behalf. Applicants receiving SSI/SSPpayments from the Social Security Administration will be interviewed by an IHSS Social Worker (SW)during a home visit to determine eligibility and need for IHSS. Applicants who do not receive SSI/SSPpayments or Medi-Cal benefits must first be determined eligible to receive Medi-Cal benefits underMedi-Cal rules and regulations. The IHSS application is automatically sent to a Medi-Cal EligibilityWorker for this determination. Once Medi-Cal eligibility is determined, an IHSS SW will conduct ahome visit to determine eligibility and need for IHSS.During the home visit, the IHSS SW will assess the types of IHSS services needed and authorize anamount of time for each one based on the applicant’s/consumer’s functional ability to safely performcertain tasks. The assessment of need includes information given by the applicant, and if appropriate,family, friends, physician, or other health care practitioners.Notices are mailed for the approval or denial of Medi-Cal benefits and IHSS. If denied for IHSS, thereason for denial is stated on the notice. If approved for IHSS, the services and number of hours permonth that have been authorized are listed on the notice. All notification regarding approval or denialwill be in writing.IHSS consumers must hire someone (the IHSS service provider) to perform the authorized services.The IHSS consumer is considered the provider’s employer. It is the responsibility of the IHSSconsumer to hire, train, supervise and, if necessary, fire this individual.All IHSS providers must complete all of the following enrollment requirements:• Complete and sign the IHSS Provider Enrollment Form (SOC 426). The form must be submitted tothe county in person and original documentation verifying provider’s identity (e.g. current photoidentification and social security card) must be provided for photocopying by the county;• Attend an on-site provider orientation to obtain information about IHSS rules and requirements forbeing a provider;• Complete and sign the Provider Enrollment Agreement, SOC 846. The SOC 846 states that theprovider understands and agrees to the rules of the IHSS program and the responsibilities of beingan IHSS provider; and• Submit fingerprints and pass a Criminal Background Investigation from the Department of Justice.IHSS PROVIDER PAYMENTSThe State issues the paychecks for IHSS provider payments and withholds the applicable amounts fordisability insurance coverage and Social Security. The IHSS provider may choose to have federal andState income taxes withheld. IHSS providers are covered by Workers Compensation insurance.IHSS consumers and providers must complete, sign, date, and mail timesheets verifying the delivery ofauthorized services for each pay period.MEDI-CAL BENEFITSIndividuals receiving SSI/SSP payments automatically receive Medi-Cal through the Social SecurityAdministration. Those who do not receive SSI/SSP benefits must be determined eligible to receiveMedi-Cal benefits under Medi-Cal rules and regulations. If eligible to receive Medi-Cal, there may be ashare of cost for benefits.IHSS QUESTIONSFor questions or concerns about the IHSS program call the IHSS Ombudsman at(888) 678-IHSS [4477].IN-HOME SUPPORTIVE SERVICES PROGRAM FACT SHEETREVISED JANUARY 2011
  31. 31. The Department of Public Social ServicesGeneral InformationThe Department of Public Social Services (DPSS) Resource Guide was developedto provide information on programs designed to both alleviate hardship andpromote health, personal responsibility, and economic independence in LosAngeles County.This Resource Guide is organized to easily access information on programs andservices, program summaries, application samples, and contact information.Contents• Health & Nutrition Mobile Office Fact Sheet• Toy Loan Program Fact Sheet• Toy Loan Program Frequently Asked Questions• Volunteer Program Fact Sheet• Volunteer Program Flyer• Accessing Health and Human Services ProgramsAdditional information may be accessed through the websites listed below:• www.ladpss.orgDPSS’s main website, listing all departmental information, including program-specificinformation, office locations, and the community event’s calendar.• www.lacountyhelps.orgInforms citizens of Los Angeles County of state and federal benefits assistance. Thiswebsite provides additional information about programs available after completing ashort online survey.• www.211LACounty.orgProvides information about human social services in the Los Angeles County.
  32. 32. Rev 03/11/13HEALTH & NUTRITION MOBILE OFFICEFACT SHEETBackground:The Health & Nutrition Mobile Office (Mobile Office) was developed as a result of theQuality and Productivity Commission’s recommendation of December 2008, whichauthorized funding from the Productivity Investment Fund for the purchase of the DPSSMobile Office, which became operational on September 29, 2010.The Mobile Office was designed for, and is utilized to allow the Department to reachout in a non-traditional way to the public to reduce food hunger/insecurity, increaseCalFresh awareness and participation, and provide an alternative platform to betterserve the thousands of low-income Los Angeles County residents. The Mobile Officeenables individuals and families to apply for CalFresh and/or Medi-Cal benefits on-site.Benefits:The Mobile Office accepts applications at various outreach locations and activities.This reduces lobby traffic and helps to reduce lines in District Offices. Applicationstaken on the Mobile Office are prescreened and the initial interview process iscompleted at the outreach site, saving the district receiving the applications for finalprocessing valuable intake and clerical staff time.The Mobile Office also benefits the community we serve by increasing access to DPSSbenefits and services. By applying for benefits on the Mobile Office, applicants areable to avoid lines and long wait times they would likely experience at district offices.Further, the Mobile Office serves as an alternative location for those who do not wishto go to an office to apply and/or do not want to apply by mail or via on line.Description and Features:The Mobile Office is 34 feet long (bumper to bumper) with two 10 foot long slide-out sections, and is equipped with an emergency generator.It is equipped with a solar panel system that distributes electrical powerthroughout the Mobile Office.There are four Screening areas, one private interview booth, and one Americanswith Disabilities Act of 1990 compliant Screening room.It is equipped with a wheelchair lift.It is equipped with wireless technology to support the use of laptop equipmentwith LEADER and MEDs applications.It has a 29” flat screen television for Public Service Announcements.Health & NutritionMobile Unit
  33. 33. Rev 03/11/13Staffing/Operation:The Mobile Office is staffed with:o one Eligibility Supervisoro two Eligibility Workers/Drivers (additional staff are added for larger events)Staffs were selected from a listing of volunteers.Security must be provided by the event/activity location.The Mobile Office staff accepts, assists, and processes CalFresh and Medi-Calapplications. In addition, the EW’s distribute DPSS program and servicesmaterials and answer eligibility related questions.The Mobile Office staff evaluates participants for Expedited Services andprovides them with an appointment the following day (unless it is a weekend) atthe office where the case will be assigned.Integrated Service Operations Section coordinates the agency outreachscheduling and develops the calendar for the Mobile Office’s participation inoutreach activities.Production:Mobile Office has participated in 381 events/activities since implemented onSeptember 29, 2010 to February 28, 2013.o Vendor sites include Food Banks, Work Source Centers, Homeless Connectevents, Supermarkets, Farmers Markets, Health Fairs, and Schools.Over 4,037 applications taken on boardo 3,482 CalFresh Applicationso 555 Medi-Cal applicationsOver 10,323 inquiries on DPSS services and benefitsRecent Updates:The Mobile Office has expanded service to weekends.The Mobile Office has included the YBN System to allow applicants to applyonline.Increased promotion of the Mobile Office through the following methods:o Information shared on DPSS Portal Calendar and Outreach portleto Information shared at Community MeetingsAdditional partnerships developed with Community and Faith Basedorganizations to conduct outreach at various sites.Health & NutritionMobile Unit
  34. 34. TOY LOAN PROGRAMFACT SHEETBACKGROUNDIn the summer of 1934, during the Great Depression, the manager of a dime store insouthwest Los Angeles noticed two young boys wandering around his store, anddiscovered they were pocketing small toys and materials that could be used toconstruct toys. The boys were apprehended and referred to the ProbationDepartment. Probation staff then spoke to the principal of the school theyattended and found that the boys had good records, but their families could notafford many toys. Together, the store manager, school principal and Probation staffdecided something must be done to prevent them from becoming delinquents.From this, the idea of gathering toys and loaning them to children was conceived.The first Toy Loan Center opened May 6, 1935, in a garage near Manchester Park.The basic ground rules were developed. Toys would be loaned on a weekly basis,and a record would be kept of every toy borrowed. The children would be gradedon the care of their borrowed toy, receiving a satisfactory mark for returning theirtoy on time and in good condition. After 20 good marks, s/he would attain thestatus of Honor Borrower, which entitled the child to a gift from the Honor Cabinet.In addition, the Toy Loan Honor Code was established to teach honesty,responsibility, courtesy and integrity.OVERVIEWIndividuals, groups and toy manufacturers donate toys and books to the Toy LoanProgram. Each Toy Loan Centers operates independently. The Toy Loan Centersare located in parks, recreation facilities, children’s centers, housing projects andcommunity service buildings. Each center adheres to the basic tenets of the ToyLoan Program.Currently, the Toy Loan Program supplies toys to over 50 centers throughoutLos Angeles County and is a resource for teachers and educators who borrow toys,books and games to enhance learning and stimulate communication. Over 35,000children are served annually by the various services offered by the program.While the program depends on monetary, toy and book donations from the publicand private sectors, the County does provide other key supports, such as aheadquarters facility and a delivery truck. Toys are sorted and sanitized at theheadquarters, then distributed to the various Toy Loan Centers, as well as DomesticViolence and Homeless Shelters. At any given time, there are approximately 45,000toys in circulation.mbb 3/2012
  35. 35. Los Angeles County Department of Public Social ServicesToy Loan Program Headquarters2615 South Grand Ave LA, CA 90007(213) 744-4344INFORMATION FOR PARENTS/GUARDIANSFREQUENTLY ASKED QUESTIONHow can my child join Toy Loan?You simply fill out a registration card with name and address. No ID is re-quired.What is Toy Loan?It is a free toy lending library. It works just like a library. The child “checks out”the toy and returns it the following week.Where do the toys come from?All of the toys are donated from private citizens and toy manufacturers.What does the child learn from this program?The child learns about honesty, responsibility and cooperation.What if the toy is broken or lost?If the toy is broken or lost it will take the child a bit longer to receive his/her“incentive toy”.What is an “incentive toy”?The child is rewarded with a new “incentive toy” to keep and take home withthem after participation in the program for 5, 10, 15 and 20 weeks.Our Philosophy ☺☻The Toy Loan Program is designed to instill self confidence and socialization inthe child. Toy Loan believes that every child in LA County deserves a toy andplaying is an essential component of a child’s development.
  36. 36. Departamento de Servicios Sociales Públicos del Condado de Los AngelesPrograma de Préstamo de JuguetesINFORMACIÓN PARA PADRES/MADRES/TUTORES LEGALESPREGUNTAS QUE SE HACEN A MENUDOP. ¿Cómo puede mi hijo(a) formar parte del Préstamo de Juguetes?Usted simplemente completa una tarjeta de registro con el nombre y dirección. No serequiere identificación.P. ¿Qué es el Préstamo de Juguetes?Es una biblioteca gratuita de préstamo de juguetes. Funciona como una biblioteca. Elniño “pide prestado” el juguete y lo devuelve la siguiente semana.P. ¿De dónde proceden los juguetes?Todos los juguetes son donados por ciudadanos particulares y fabricantes de juguetes.P. ¿Qué aprende el niño de este programa?El niño aprende sobre responsabilidad y cooperación.P. ¿Qué pasa si el juguete se rompe o se pierde?Si el juguete se rompe o se pierde le tomará al niño(a) más tiempo recibir su “juguete deincentivo”.P. ¿Qué es un “juguete de incentivo”?El niño(a) es premiado(a) con el regalo de un “juguete de incentivo” nuevo, después departicipar en el programa por 5, 10, 15 y 20 semanas.Nuestra filosofíaEl Programa de Préstamo de Juguetes es diseñado para inculcar autoconfianza ysocialización en el niño. El Préstamo de Juguetes cree que cada niño en el Condadode Los Angeles merece un juguete y jugar es un componenteesencial del desarrollo de un niño.mbb 11/08 SPANISH
  37. 37. Volunteer Opportunities AvailableTell Your Friends - Tell Your NeighborsThe Los Angeles County Department of Public Social Services VolunteerServices Section is seeking volunteers for short term or long termassignments. Volunteers gain experience that is highly marketable in theworkforce today. Volunteers commit to serving in one or more ongoingassignments. The number of hours served is often 20-40 hours per week.Volunteers will be able to use their expertise, talents and wisdom to servethe Department of Public Social Services and improve services to thecommunity.All Volunteers:• Complete a personal background/fingerprinting and reference check• Complete a DPSS confidentiality agreement• Must be at least 16 years oldThe DPSS Volunteer Services Section is committed to creating volunteeropportunities of true value for students, displaced workers and seniorcitizens from Los Angeles County. Volunteers will be dedicating their timefor the betterment of families and the community.For more information on volunteer placement, please contact RafaelNavarro, DPSS Volunteer Coordinator at: (213) 744-4348 orrafaelnavarro@dpss.lacounty.govWe Customize Volunteer Placement Basedon Individual Skills and Desired Work LocationTell me and I forget.Show me and I remember.Involve me and I understand.~Chinese Proverb