Becoming a Power User

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A workshop on how to better use and maintain your computer and software.

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  • A lot of people are asking me about XP and Vista and a lot of people confuse Vista and the new version of Office
  • Who’s ever gotten a new computer and wished they had their Favorites?
  • Msconfig is a program that shows you everything that starts up when you turn on your computer. You can speed up your boot time by turning off unnessary items.
  • This is an especially good tip for older computers
  • If you don’t yet have Office 2007 and you are getting documents that you cant open.
  • If you don’t yet have Office 2007 and you are getting documents that you cant open.
  • If you don’t yet have Office 2007 and you are getting documents that you cant open.
  • I thought I’d talk about computer maintenance and optimization because have a well maintained computer keeps you efficient, keeps you up and working while others may experience slow downs and problems.
  • Personally, I think browser-wise, firefox is the way to go…
  • If you can do these at least MONTHLY…Keep your computer running longer and better before you get frustrated
  • Updates should come to your computer automatically, but it doesn’t always work and getting updates manually is essential
  • This may seem boring but…
  • Being able to troubleshoot computer problems makes you a power user. Being able to solve your own problems and being able to help others. And a lot of it is taking things into your own hands, making an attempt and learning from it.
  • Troubleshooting is just a logical process that you use to solve problems
  • When windows hangs and will not boot up
  • If you are in charge of your own backup either at home of in the office…
  • Becoming a Power User

    1. 1. Becoming a Power User!
    2. 2. Becoming a Power User! Adam King adam@npowermichigan.org
    3. 3. Becoming a Power User! What do YOU want to learn? Ask Questions and Share your Experiences!
    4. 4. NPower’s Mission To inspire and empower nonprofits to use technology to better serve their communities.
    5. 5. http://techguide.npowermichigan.org/
    6. 6. www.slideshare.net/npowermichigan/
    7. 7. Today’s Session • Computing Trends • Maintaining & Optimizing Your Computer • Upgrading Your Computer • Troubleshooting Problems • Backup & Security • Windows XP – Tips and Tricks • Office 2007 – Tips and Tricks • Tools to be More Productive • Additional Learning Resources • Open Session – Questions and Sharing
    8. 8. Computing Trends
    9. 9. Computing Trends Operating System XP Vista Windows 7 Office Suite 2003 2007
    10. 10. Computing Trends Portable Computers $$$ $
    11. 11. Computing Trends Mobile Devices (for communication, organization, productivity)
    12. 12. Computing Trends • “Cloud Computing” – Programs accessed via Web browser – Rent vs. Buy – Hosted vs. host your own – Work from ANY computer
    13. 13. Computing Trends • “Cloud Computing”
    14. 14. Computer Maintenance & Optimization
    15. 15. The Power User Toolkit • Large USB flash drive • Portable external hard drive • Small flashlight • Screwdriver set • Extra cables (USB, ethernet) • Hard drive adapter • Canned air • Software and Driver discs • Spare Keyboard and Mouse
    16. 16. Maintaining Your Computer Top Monthly Computer Maintenance Tips 1. Run Microsoft Update monthly 2. Clear out temporary system files 3. Defragment your hard drive 4. Run a spyware scanner 5. Run a full virus scanner
    17. 17. Maintaining Your Computer • 1. Microsoft Update – Windows + Office Suite = Microsoft Update • Run manual update – Automatic doesn’t always cut it • Updates released – 2nd Tuesday • Large Updates rolled into a Service Pack – Windows XP SP3, Vista SP1, Office 2003 SP3, Office 2007 SP1
    18. 18. Maintaining Your Computer • Clearing out temporary files! – Temp internet and system files – Free up space – Speed up access times – Prevent problems from occurring (i.e. browser issues and spyware)
    19. 19. Maintaining Your Computer • 2. Clearing out temporary files! – Step 1: Run Disk Cleanup – Step 2: Clear out browser cache
    20. 20. Maintaining Your Computer • Clearing out temporary files – CCleaner – the one stop shop! – Download.com – search for “CCleaner”
    21. 21. Maintaining Your Computer • The Windows Registry – Database on the computer that stores all the settings and information about the computer and software on the computer – Careful when working with the registry! – Use CCleaner to clean registry
    22. 22. Maintaining Your Computer • 3. Defragmenting the Hard Drive – Gaps on the hard drive – Rearranges files and programs – Run monthly, don’t use while running – The more you run it the quicker it will be
    23. 23. Maintaining Your Computer • Defragmenting the Hard Drive – Faster Defrag – Auslogics Disk Defrag – Download.com – search for “Auslogics Defrag”
    24. 24. Maintaining Your Computer • 4: Run a spyware scanner – Spybot – MalwareBytes Available for download at www.Download.com
    25. 25. Maintaining Your Computer • 5: Run a full virus scan – Keep subscription active – Update definitions (i.e. Norton LiveUpdate) – Use alternate scanner: • TrendMicro HouseCall – http://housecall.trendmicro.com • Panda Antivirus – http://pandasecurity.com/activescan
    26. 26. Maintaining Your Computer • Keeping it Clean – Shoot it with canned air – Keep off the floor – Don’t use a vacuum – Clean out mice – Wipe down surfaces
    27. 27. Optimizing Your Computer • Uninstall unused programs – A lean computer is a fast computer • Don’t install what you don’t need – Webshots/screensavers, Weather programs, Toolbars • Stop programs from running at startup
    28. 28. Optimizing Your Computer • Turn off System Indexing – My Computer  Right Click C: drive  Properties  Uncheck “Allow indexing…”
    29. 29. Optimizing Your Computer • Change Background to Solid Color – Right click on Desktop  Choose Desktop tab  Choose Background: None
    30. 30. Optimizing Your Computer • Reduce Size of Recycle Bin – Right click on Recyle Bin Move slider to 3%
    31. 31. Be Organized For Yourself: For Your Organization: • Keep files organized in • Computer Inventory named folders – TechAtlas.org • Don’t store lots of files on • Network Documentation the desktop – Account information, passwords, IP addresses, contact info, network diagram, etc.
    32. 32. Be Organized
    33. 33. Be Organized • Network Documentation Template www.webjunction.org/do/DisplayContent?id=12489
    34. 34. Computer Buying Tips • Stick with “Business Class” systems • Maximize processor • Plan for one upgrade • Laptops: Go with the LARGER battery • Laptops: Get the accidental protection warranty
    35. 35. Monitor Size 2008 University of Utah Study: Participants using 24 inch monitor completed tasks 52% faster than those using an 18 inch monitor. Productivity dropped off when using 26 inch monitors.
    36. 36. Computer Buying Tips • Dell Vostro 220 – Intel Core 2 Duo E8500 – Windows XP Professional (Home vs Pro?, Home vs. Business?) – 3 GB of RAM – DVD +/- RW drive – 160 GB Hard drive – 22” LCD Monitor – Integrate Video & Audio – 1 year warranty $788 on 5/18/09
    37. 37. Computer Buying Tips • Dell Latitude E5500 – Intel Core 2 Duo P9600 – Windows XP Professional – 4 GB of RAM – DVD +/- RW drive – 160 GB Hard drive – 9 Cell Battery – Bluetooth – Integrated Video & Audio – 3 year onsite warranty + accidental damage $1450 on 5/18/09
    38. 38. Computer Buying Tips Best Source for Professional Reviews: Best Source for User Reviews and Purchasing:
    39. 39. Upgrade Your Computer
    40. 40. Upgrade Your Computer • Why? – Slowing down, running out of space • What? – Memory, Hard drive, processor (maybe…) • When? – Less than 3 years old
    41. 41. Know Your Computer Parts • Inside the computer – Hard drive – Memory – Processor – Power supply – Motherboard – Add-in cards (video, audio, etc.)
    42. 42. Upgrade Your Memory Step 1: Determine how much memory you have Step 2: Determine the right kind of memory
    43. 43. Upgrade Your Memory Step 3: Install the Memory
    44. 44. Upgrade Your Memory Step 3: Install the Memory
    45. 45. Upgrade Your Memory Step 4: Verify it is installed correctly
    46. 46. Upgrade Your Memory Upgrading a laptop:
    47. 47. Upgrade Your Hard Drive Step 1: What type of hard drive? OR
    48. 48. Upgrade Your Hard Drive Step 2: Install the drive
    49. 49. Upgrade Your Hard Drive Step 3: Image old drive to new
    50. 50. Upgrade Your Processor Step 1: Determine your socket type
    51. 51. Upgrade Your Processor Step 2: Remove processor fan and unit Step 3: Apply thermal grease Step 4: Insert new processor unit and fan
    52. 52. Upgrade Your Processor Step 5: Verify installation
    53. 53. Computer Processors The Good •Intel Core 2 Duo •Intel Core 2 Quad •AMD Athlon 64 x2 •AMD Phenom x4 •AMD Turion 64 x2 (moblie) The Bad •Intel Pentium D •Intel Pentium 4 •AMD Athlon 64 The Ugly •Intel Celeron •AMD Sempron •AMD Opteron (mobile)
    54. 54. Computer Processors • Processor Specs – # of Cores – Speed (in Gigahertz) – Cache – Speed of FSB Intel® Core™ 2 Duo Processor E8400 (3.0GHz, 6M, 1333MHz FSB) Vs. Intel® Core™ 2 Duo Processor E7300 (2.66GHz, 3M, 1066MHz FSB)
    55. 55. Troubleshooting
    56. 56. Troubleshooting Troubleshooting requires a systematic thought process that starts at the most basic level and moves towards the complex as possibilities are eliminated.
    57. 57. Troubleshooting • General Troubleshooting Tips: – #1 Power User Trick: Reboot! then… – Ask the question: Is it just me, or everyone? – Look around: Check physical connections, flashing lights, etc. – What has changed since it was last working? – Test with “known good” equipment – Write down error messages and numbers exactly
    58. 58. Troubleshooting • General Troubleshooting Tips: – You are not the first person to have this issue! • Keyword searches • Use “quotes” for exact errors
    59. 59. Troubleshooting • Google-it! – Problem : “Something happened and now my monitor is displaying everything upside-down!!”
    60. 60. Troubleshooting • Solutions: – Use CTRL+ALT+Arrow Keys – Check your video card settings
    61. 61. Troubleshooting • Scenario 1: Computer makes loud noise at boot up! – Open computer, clean out dust – Listen to the fan – Listen to the hard drive
    62. 62. Troubleshooting • Scenario 2: My computer won’t boot into Windows! – Remove any floppy disks, CD-ROMS, USB drives
    63. 63. Troubleshooting • Scenario 2: My computer won’t boot into Windows!
    64. 64. Troubleshooting • Scenario 2: My computer won’t boot into Windows! – Repair Windows XP
    65. 65. Troubleshooting • Change Boot Order
    66. 66. Troubleshooting • Scenario 2: My computer won’t boot into Windows! – Repair Windows XP
    67. 67. Troubleshooting • Scenario 2: My computer won’t boot into Windows! – Repair Windows XP
    68. 68. Troubleshooting • Scenario 2: My computer won’t boot into Windows! – Repair Windows XP
    69. 69. Troubleshooting • Scenario 3: “I turn on the computer and the screen is black! All I hear are BEEPS!!” – The beeps MEAN something – MB, RAM, Video… – Count the beeps (#, long, short) – Each motherboard is different – Google it, Tech support
    70. 70. Troubleshooting • Scenario 4: “I can’t print!” – Check cables (power, USB, ethernet) – Check power – Check paper level, paper jams – REBOOT! – Reinstall printer
    71. 71. Troubleshooting • Scenario 4: “I can’t print!” Delete the printer
    72. 72. Troubleshooting • Scenario 4: “I can’t print!” Download latest drivers
    73. 73. Troubleshooting • Scenario 4: “I can’t print!”
    74. 74. Troubleshooting • Scenario 4: “I can’t print!”
    75. 75. Troubleshooting • Scenario 5: I can’t connect to the Internet! – Is it just you? • Check cables • Reboot • Renew your IP address
    76. 76. Troubleshooting • Renew your IP address – Start  Run  cmd
    77. 77. Troubleshooting • Renew your IP address – Ipconfig /all
    78. 78. Troubleshooting • Renew your IP address – ipconfig /release – ipconfig /renew
    79. 79. Troubleshooting • Scenario 5: I can’t connect to the Internet! – Is it just you? • Switch out your cable for “known good” • Follow you cable all the way to the router/switch • Swap out switches • Bad network card? – (beware static shocks!)
    80. 80. Troubleshooting • Scenario 5: I can’t connect to the Internet! – Is it everyone? • Check cables • Check network equipment (router, modem, switches) • Power cycle router and modem • Call ISP
    81. 81. Troubleshooting • Scenario 6: I can’t send or receive email – Is it everyone? • Internet down • Email provider down – Using Outlook?
    82. 82. Troubleshooting Scenario 6…
    83. 83. Troubleshooting • Bill Gates – BSOD: http://www.youtube.com/watch?v=RgriTO8UHvs
    84. 84. Troubleshooting • Blue Screen of Death – BSOD
    85. 85. Troubleshooting Most Common BSOD’s: • IRQL_NOT_LESS_OR_EQUAL - 0×0000000A – Two devices trying to use the same memory space – Reboot usually fixes it • PAGE_FAULT_IN_NONPAGED_AREA - 0×00000050 – Incompatible software installed – Memory has gone bad – Motherboard has gone bad
    86. 86. Backup
    87. 87. Backup • Scary Statistics: – A computer hard drive fails every 15 seconds – Over 2000 laptops are stolen or lost everyday – 1 in 5 computers suffer hard drive failure during their normal useful life – Eventually, 100% of all hard drives will fail Source: Realty Times
    88. 88. Backup What to Backup? What to Not Backup? (personal backup only) • My Documents • Music • Shared files • Database files • Personal or Non- • Email organizational data • Accounting data • Organizational pictures • Favorites/Bookmarks • Fonts • Desktop
    89. 89. Backup • Personal Backup: My computer
    90. 90. Backup • Central file storage location: Server or networked PC
    91. 91. Backup • Internet Pros Cons •Automatic and incremental •Relies on your Internet connection •Versioning •Recurring fee •Affordable option •Offsite
    92. 92. Backup • Disk Image
    93. 93. Email Backup Google: “Outlook Backup”
    94. 94. Email Backup Save your email backup to a external drive!
    95. 95. Computer & Network Security
    96. 96. Computer and Network Security • Use Strong Passwords: – 6 to 8 characters long using lower/upper case letters, numbers, and symbols • 4 characters – 14 million possible passwords – 2 seconds • 8 characters – 200 trillion possible passwords – 1 year • 9 characters – 13 quadrillion possible passwords – 70 years • 10 characters – 840 quadrillion possible passwords – 4000 years – Avoid words in the dictionary (easier to guess) – Use a sentence that means something to you • Every Sunday I go to church at 9 • E$igtc@9 – Change passwords
    97. 97. Computer and Network Security • Threats: – Viruses + Spyware + Adware = MALWARE – Email attachments/links, “free” downloads
    98. 98. Computer and Network Security • Prevent Malware: – Keep antivirus software up-to-date and run a monthly scan – Run Spybot and/or Malwarebytes regularly – Install Windows Defender – www.microsoft.com/defender + + = Safer computing
    99. 99. Computer and Network Security • Remove Malware: – Step 1: Update Antivirus Definitions – Step 2: Download and Update Spyware Scanner • Spybot Search & Destroy • AVG Internet Security (free trial) – www.avg.com – Step 3: Reboot Computer into Safe Mode
    100. 100. Computer and Network Security
    101. 101. Computer and Network Security • Remove Malware: – Step 4: Run full virus and spyware scan Step 5: Reboot
    102. 102. Computer and Network Security • Remove Malware: – Smitfraud remover - http://is.gd/nxJX – CoolWebSearch (CWS) remover - http://is.gd/nLRf
    103. 103. Computer and Network Security • Phishing
    104. 104. Computer and Network Security • Configuring Wireless Security http://192.168.1.1
    105. 105. Computer and Network Security • Wireless Security Options – WEP is breakable – WPA2 Personal (aka WPA2-PSK)
    106. 106. Computer and Network Security • Wireless Router – SSID = the name of your network
    107. 107. Computer and Network Security • Wireless Router – Change default username/password
    108. 108. Windows XP Tips & Tricks
    109. 109. Windows XP Tips & Tricks • Keyboard Shortcuts: – + D = Show the Desktop – + E = Open “My Computer” – + Break = Open “System Properties” – SHIFT + DELETE = Delete, skipping the Recycle Bin – ALT + TAB = Switch between programs – Right Click + Drag = Copy or Move option – CTRL + SHIFT + Drag = Create a shortcut
    110. 110. Windows XP Tips & Tricks • More Keyboard Shortcuts: – CTRL + C = Copy – CTRL + X = Cut – CTRL + V = Paste – CTRL + Z = Undo – CTRL + Y = Redo – CTRL + B = Bold – CTRL + U = Underline – CTRL + I = Italic
    111. 111. Windows XP Tips & Tricks • Backup or transfer IE Favorites – My Computer  C:  Documents and Settings  USER  Favorites
    112. 112. Windows XP Tips & Tricks • Save Energy + Time – Windows “Standby” Mode – Windows “Hibernate” Mode
    113. 113. Windows XP Tips & Tricks • When a program freezes… – CTRL+ALT+DEL = Windows Task Manager
    114. 114. Windows XP Tips & Tricks • Using MSConfig – Start  Run  msconfig
    115. 115. Windows XP Tips & Tricks • Using MSConfig – When in doubt, don’t stop it – Safe to stop: • Adobe stuff • Google updater/notifier • Quick Time (qttask)
    116. 116. Windows XP Tips & Tricks • Edit Visual Effects to boost performance – Right Click My Computer  Properties – Advanced Tab  Performance Settings Uncheck all but the last item.
    117. 117. Microsoft Office Tips & Tricks
    118. 118. Office 2007 • Office 2007 $20 – TechSoup.org
    119. 119. Office 2007 • Word - .doc  .docx • Excel - .xls  .xlsx • PowerPoint - .ppt  .pptx
    120. 120. Office 2007 • Office 2007 Compatibility Pack
    121. 121. Office 2007
    122. 122. Office 2007 • Save As PDF - http://is.gd/enw
    123. 123. Office 2007 • Customize the Quick Access Toolbar
    124. 124. Outlook • Outlook = Email, Calendar, Contacts, Tasks, Notes
    125. 125. Outlook • Outlook Add-ins: – Xobni www.xobni.com
    126. 126. Office Suite • Word • Excel • PowerPoint
    127. 127. Office Help • Office.Microsoft.com
    128. 128. Tools to be More Productive
    129. 129. Tools & Tips for Productivity • LogMeIn.com – Free access to your computer at the office – Work on files, email, etc.
    130. 130. Tools & Tips for Productivity • MeetingWizard.com – Send a single meeting request to many people with proposed dates and times – Choose the time that works best for most – Automated email reminders
    131. 131. Tools & Tips for Productivity • Workspace.Officelive.com – Share and work on Office files from anywhere
    132. 132. Tools & Tips for Productivity
    133. 133. Tools & Tips for Productivity • CostToDrive.com
    134. 134. Tools & Tips for Productivity • FreeConferenceCall.com – Host a conference call for free – Usually not a local number
    135. 135. Tools & Tips for Productivity • DimDim.com – Online voice, video – Share slides, show your computer Desktop – Free for 20 or less attendees
    136. 136. Tools & Tips for Productivity • RememberTheMilk.com & ToodleDo.com – Online To Do list – Access from any computer and sync with your phone – Prioritize, due dates, etc. – Email and RSS alerts on due dates
    137. 137. Tools & Tips for Productivity • ToodleDo.com
    138. 138. Tools & Tips for Productivity • MeetWays.com
    139. 139. Tools & Tips for Productivity • Firefox – Faster than IE – Tons of Add-ons
    140. 140. Tools & Tips for Productivity • Firefox Add-ons: – http://is.gd/pxE – http://is.gd/1zK8 – http://is.gd/nBgG – http://is.gd/nBnV
    141. 141. Additional Learning Resources
    142. 142. Additional Resources • HP Learning Center http://is.gd/nAP7
    143. 143. Additional Resources • A+ Certification – Computer training focusing on installation, configuration, diagnosing, preventive maintenance and basic networking – Classes available at a New Horizons (www.nhgreatlakes.com)
    144. 144. Additional Resources • NPower Michigan’s Delicious http://del.icio.us/NPowerMichigan
    145. 145. Q & A Forum
    146. 146. Adam King adam@npowermichigan.org

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