Why Outsource to Bangladesh

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  • 1. Why outsource to Bangladesh? It is almost inevitable to be faced with challenging queries from potential vendors when the outsourced possibilities come into the scene for Bangladesh. This is the platform for an enormous untapped opportunity. © Copyright TeleConsult Group 2009
  • 2. Why not Bangladesh? All the adversity over the years has toughened us, our perseverance holds on. Our professional commitment reflects our determination and stands unmoved. It is now or never. We have to hold together and say ‘yes we can’. If we believe we can, then there is nothing that can hold us back. Tomorrow has to be better. We have to stand together in branding a positive Bangladesh. We have to build a robust nation with a ‘Can Do Attitude.’ We need to build an accurate database of all the skilled untapped resources which will be easily accessible through one point. We have to believe in our outputs, have genuine pride and dignity in the tag ‘Made in Bangladesh’. It is our corporate social responsibility to brand Bangladesh as the country of immense ICT possibilities. © C o p y r i g h t Te l e C o n s u l t G r o u p 2 0 0 9
  • 3. Why Bangladesh? • It is cost Effective. for all IT services through local united efforts • The man hour costs for BD services is 30% of the • Smooth transitioning of outsourcing services costs in the US or Europe. Much lower than our including people, processes and technology neighboring countries. • Bangladesh’s capabilities in outsourcing provide • Spill over work and direct orders are already a low-risk, flexible and competitive solution to being carried out by some potential local IT allow organizations to leverage off the economies leaders. Already jobs are being off-shored of scale and worldwide skills that would not • Setting up is easy owing to BDs Operational otherwise be available to them. Readiness •New revenue opportunities for ICT Sector • Ensure we have a single point of accountability © C o p y r i g h t Te l e C o n s u l t G r o u p 2 0 0 9
  • 4. How Bangladeshi players can have an upper edge! Like any typical ICT This can only be services industry, achieved by developing outsourcing BPO is a necessary human skilled manpower focused resources to handle the service industry. The job. This aids in initiating services are expected to the process of setting be critical, crucial and educational institutes to complex (highly train and qualify technical). Also most of professionals in huge the services call for numbers to handle the deployment of manpower outsourcing ICT on 24x7x365 basis. business. With Special Bangladesh should focus for language prepare itself to move to training. a positional advantage and establish its position ahead of its competition. © C o p y r i g h t Te l e C o n s u l t G r o u p 2 0 0 9
  • 5. Continued… Unless Bangladesh achieves this goal of developing required manpower at a brisk pace, it’s positional advantage it has over other countries like India in terms of infrastructure and other resources shall be lost. In order to make an entry in a big way into this Vertical, Bangladesh should have at least about 10 lacs trained and certified people in the Infrastructure Management Services spanning all the areas as mentioned above © C o p y r i g h t Te l e C o n s u l t G r o u p 2 0 0 9
  • 6. Bangladesh Advantage Bangladesh has number of advantages to become a strong ICT provider. 150 million population leading to • Approximate 50 million civilian labor force • Trained and educated workforce at low wage rate • Sizeable domestic market • Political stability • Steady growth of GDP • Stable rate of exchange • Low rate of inflation • Comfortable foreign exchange reserve • Geographical location also is critical here. © C o p y r i g h t Te l e C o n s u l t G r o u p 2 0 0 9
  • 7. Investment Guarantee & facilities to Investors: • 15 year's tax holiday for private power bilateral agreement generation companies, 10 year's tax holiday for • six months multiple entry visa for the investors EPZ investors • TAKA, the nation's currency, is convertible for • facilities for repatriation of invested capital, international payments in the current account profit and dividend • Re-investment of reportable • exemption of tax on interest on foreign loan repatriable dividend treated as new investment • tax exemption on royalties, technical know-how • Working capital loan, as well as term loan, from and technical assistance fees local commercial banks allowed to the industries • avoidance of double taxation on the basis of set up with foreign capital © C o p y r i g h t Te l e C o n s u l t G r o u p 2 0 0 9
  • 8. Our focus should be on : Transparent implementation Policy of the reforms • Liberalized Industrial Policy procurement of land, electricity, gas • Export-oriented, private sector-led and sewerage connection, importation growth strategy of capital machinery and raw materials, • Easy process for seeking permission of tax rebate, duty drawback facilities the Government required to set up etc., industries need only to be new industries registered with the Board of Investment (BOI) in a simple prescribed • For obtaining institutional facilities like from © C o p y r i g h t Te l e C o n s u l t G r o u p 2 0 0 9
  • 9. Reform and Liberalization of Policies: • Creation of Law Reform Commission to update existing Laws • Setting up Administrative Reform Commission to modernize the administrative system and to remove bureaucratic roadblocks • Enactment of law allowing private sector to establish export processing zones • Identification of road blocks on the way of implementation of projects and measures to remove them • Updating of Companies Act and relevant laws © C o p y r i g h t Te l e C o n s u l t G r o u p 2 0 0 9
  • 10. Communication Facilities • Adequate sea, rail, road and air services to facilitate both domestic and international transportation. © C o p y r i g h t Te l e C o n s u l t G r o u p 2 0 0 9
  • 11. Facilities to Non- Resident Bangladeshi • Non-resident Bangladeshi investors enjoy facilities similar to foreign investors • Allowed to buy newly issued shares/debentures of Bangladeshi companies • Quota of 10% reserved for non-resident Bangladeshis in primary shares (IPO) © C o p y r i g h t Te l e C o n s u l t G r o u p 2 0 0 9
  • 12. Banking & Finance: Bangladesh should offer adequate banking facilities to the investors for establishment of industries and to facilitate their business transactions. more private and foreign commercial banks, Acceptable % increase in financing institutions and nationalized commercial banks having network of correspondents and branches operating all over the country and abroad. © C o p y r i g h t Te l e C o n s u l t G r o u p 2 0 0 9
  • 13. Export Processing Zones • Export Processing Zones in the port city Chittagong and capital city Dhaka with necessary fiscal and infrastructure facilities for export oriented enterprise. • Another Export Processing Zone, near the capital city (at Gazipur) is under implementation. © C o p y r i g h t Te l e C o n s u l t G r o u p 2 0 0 9
  • 14. Courtesy Service Board of Investment extends courtesy service such as airport reception, hotel and transport booking and fixing appointment with the Government and Chamber official in keeping with the needs of foreign entrepreneurs visiting Bangladesh. For availing courtesy service, entrepreneurs need to contract BOI in advance. © C o p y r i g h t Te l e C o n s u l t G r o u p 2 0 0 9
  • 15. Highly skilled and Multi Lingual Workforce • The combination of skilled personnel and foreign language skills allows businesses a seamless entry into the Asian market - eliminating the cultural learning curve. • A comprehensive education and training system ensures that Bangladesh maintains the leading-edge skills required for international competitiveness © C o p y r i g h t Te l e C o n s u l t G r o u p 2 0 0 9
  • 16. Sophisticated Telecommunications & Information Technology Systems Bangladesh provides a powerful combination of world class ICT infrastructure and a market which embraces new technology - providing an excellent environment for business. Bangladesh also offers the right regulatory frame work and environment to absorb the latest technology and content development. © C o p y r i g h t Te l e C o n s u l t G r o u p 2 0 0 9
  • 17. Location: Bangladesh Huge Cost Advantage • Average ICT related/ BPO business cost in Bangladesh is only about 30 per cent of the cost in the US © C o p y r i g h t Te l e C o n s u l t G r o u p 2 0 0 9
  • 18. English Language Another major requirement of outsourcing and BPO in Bangladesh is good communication skills in English. Both private and Government initiatives are needed to set up adequate institutions to impart the necessary skills with approved certification. © C o p y r i g h t Te l e C o n s u l t G r o u p 2 0 0 9
  • 19. Attaining mandatory Certification: It is proposed to set up the Institutes/Centers in Bangladesh, which would impart the necessary technical/ICT skills combined with proficiency in English. This overall proficiency should conform to acknowledged international standards of Certification. © C o p y r i g h t Te l e C o n s u l t G r o u p 2 0 0 9
  • 20. Role of ICT governing bodies: • Technical know-how • Business know-how • Trainer Kits • Student Kits • Design and development of curriculum and courses • Encourage the partnership to use qualified local expertise • Stipulate quality process and standards • Providing delivery systems and processes • Training the trainers © C o p y r i g h t Te l e C o n s u l t G r o u p 2 0 0 9
  • 21. Role of ICT governing bodies continued…….. • Technical know-how and knowledge transfer for setting up centre of excellence for IMS centers • Creative and artworks for market communication materials • Standard Operations Procedure for centers (Centre SOP) • E-learning • Provision of Question banks for exams • Provide Degrees and Diplomas through ICT accredited Universities © C o p y r i g h t Te l e C o n s u l t G r o u p 2 0 0 9
  • 22. Role of Bangladeshi ICT Enterprise • To obtain all statutory approvals from the relevant authorities in the Government. • Execution of business plan and strategies with speed and accuracy • Setup highly talented local team for the timely execution of business plan • Achieve business goals, revenue targets and gross margins as directed and committed • Operating and running worth while ICT centers • Setting up the centre of excellence • Marketing of courses and placement assistance locally and globally © C o p y r i g h t Te l e C o n s u l t G r o u p 2 0 0 9
  • 23. Our CSR obligations: To create the facilities that will foster the revenue generation of at least $100 mil through Infrastructure Management Services How? •By building human resources to address the gap which has been identified above to achieve the vision. •Creating an accurate data base of the skilled manpower in the Country © C o p y r i g h t Te l e C o n s u l t G r o u p 2 0 0 9
  • 24. Continued……. Goal: To develop at least 10,000 professionals per year to begin with in the ICT sector during the next three years which will bolster ICT growth in Bangladesh. How? Achieve the goal through the following •To set up and run Institutes and centre of excellence for ICT in Dhaka and all over Bangladesh •Private sector tie up with the Government to support the program •Private & Govt. tie-up with affiliated Colleges/Vocational institutes to promote this as a formal career course. •ICT institutes tie up with International vendors for ICT certification. © C o p y r i g h t Te l e C o n s u l t G r o u p 2 0 0 9
  • 25. Conclusion: If we ensure ICT literacy growth rate this will increase country’s GDP growth. Bangladesh has the potential to take substantial market share in ICT/BPO if we can make the right beginning. It is important to recognize the latent potential of ICT within the country and set up a focus group to achieve local and global market share in this region. Time is ticking so let’s start right Now! © C o p y r i g h t Te l e C o n s u l t G r o u p 2 0 0 9