Enterprise 2.0 Ready For Primetime?

Enterprise 2.0 - Ready for primetime?

Atle Skjekkeland

Vice President

AIIM

Great Moments in Statistics Reasoning!

The Japanese eat very little fat and suffer fewer heart attacks than the British or the Americans.

On the other hand, the French eat a lot of fat and also suffer fewer heart attacks than the British or the Americans.

The Japanese drink very little red wine and suffer fewer heart attacks than the British or the Americans.

The Italians drink excessive amounts of red wine and also suffer fewer heart attacks than the British or the Americans.

Conclusion: Eat and drink whatever you like. It's speaking English that kills you.

Objectives

Defining Enterprise 2.0

Technology Compliments and Alternatives

Why Enterprise2.0 Now?

The State of the Market

Generational and Cultural Impacts

www.aiim.org/enterprise20

441 respondents, 80+ pages, 70+ charts/figures Released Q1 2008

Technology that enables people to collaborate and/or form online communities

The application of Web 2.0 to the enterprise

A new set of technologies, models and methods used to develop and deliver business software

The next generation of knowledge management

The ability to snap together software services to enable business agility

The next generation of collaboration

The democratization of information and content-centric systems

The use of emergent social software platforms within companies, or between companies and their partners or customers

A user-centric approach to working with enterprise-focused content systems

The next generation of enterprise content management (ECM)

Exposing the collective wisdom of a networked workforce, partner and customer base

Leveraging metatags to tap into collective wisdom

Technology that enables people to collaborate and/or form online communities

The application of Web 2.0 to the enterprise

A new set of technologies, models and methods used to develop and deliver business software

The next generation of knowledge management

The ability to snap together software services to enable business agility

The next generation of collaboration

The democratization of information and content-centric systems

The use of emergent social software platforms within companies, or between companies and their partners or customers

A user-centric approach to working with enterprise-focused content systems

The next generation of enterprise content management (ECM)

Exposing the collective wisdom of a networked workforce, partner and customer base

Leveraging metatags to tap into collective wisdom

Re-Defining Enterprise 2.0

“ A system of web-based technologies that provide rapid and agile collaboration, information sharing, emergence and integration capabilities in the extended enterprise”

Defining Enterprise 2.0 Frameworks

Basic fundamental structures that provide a way of viewing the structure of Enterprise 2.0

What Am I Getting Into?

Foundational to System Design/Decisions

Functional Requirements/Functions in Context

SLATES

FLATNESSES

Objectives

Why Enterprise2.0 Now?

Why do I need non-Enterprise 2.0 Technologies?

Consider that the creation of Wikis has caused a resurgence in chat rooms and e-mail based alerts

Directly Provides Partially Provides Does Not Provide

Objectives

Why Enterprise 2.0 Now?

Global Competitive Pressures

"The World is Flat"

2005, Tom Friedman

Competition is 24/7/365

Global/Distributed Workforce

"I'm By Myself"

The Evolving Enterprise 2.0 Working Models

More in the Following Section

Lower Costs

Capture and Reuse of Knowledge and Information

“ Leveraging collective wisdom and experience to accelerate innovation and responsiveness”

C. Frappaolo, “Exec Express Knowledge Management,” 2006

Innovation as a Business Asset

Leadership and Innovation - McKinsey Report 2008

Senior management should actively support behavior that promotes innovation.

Collaboration - worker models

Network analysis can identify where the capacity for innovation already exists within an organization and help it build more innovative networks.

Social Network Analysis

Executives should seed innovative thinking by focusing on selected managers and projects.

Wikis and Blogs

Collective Intelligence

Popularized in “Wisdom of Crowds” - 2004, James Surowiecki

Insight or discovery that emerges from the collaboration of many individuals

Disruption Detection

Clayton Christensen (“The Innovator's Dilemma,” “The Innovator's Solution”)

Prediction Markets

Amazon.com and User Generated Content/Actions

Emergence - Ongoing, heuristic proactive collaboration

Lowering the Barriers to Integration and Development

Lean Thinking

Agile Development

Systemics

Sustainable Development

Objectives

How Critical is Enterprise 2.0 to Your Organization's Overall Business Goals/Success?

Millennials vs Boomers

Some differences exist

No evidence of dramatic or polar differences that warrant special handling

Strategic leverage vs. personalized approaches

Worker Models for Enterprise 2.0

The 7 Business Models That Have Emerged from Enterprise 2.0 - Wikinomics, Don Tapscott

Peer Pioneers

Ideagoras

Prosumers

New Alexandrians

Platforms for Participation

Global Plant Floor

Wiki Workplace

Worker Models for Enterprise 2.0

Extended Me/Enterprise 2.0

Culture Component

Transparency

Participative/Engaged

Always On/In

Mass Customization

Agility

Competency-Driven Outsourcing

Embedded/Strategic Collective Intelligence

Technology Component

Strategic deliberate internal deployment of emergent and social software

Integration and Modular Programming

Application Impact Matrix

Rank potential pilots based on impact on functional groups

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Enterprise 2.0 Practitioner Track © AIIM | All rights reserved Defining Enterprise 2.0 Techniques Defining Enterprise 2.0 Frameworks Business Drivers for Enterprise 2.0 Worker Models for Enterprise 2.0 Evolution & Definition of Enterprise 2.0 Technologies Part 1.0 Positioning Enterprise 2.0 Evolution & Definition of Enterprise 2.0 Technologies Part 1.5 Evolution & Definition of Enterprise 2.0 Technologies Part 2.0 Evolution & Definition of Enterprise 2.0 Related Technologies State of the Enterprise 2.0 Market

Enterprise 2.0 Specialist Track Assessing Business Need Positioning Technology Alternatives Implementing Enterprise 2.0 Making the Case for Enterprise 2.0 Enterprise 2.0 Governance Assessing Organizational Readiness Users and User Involvement Integrating Enterprise 2.0 Standards Rollout

Thank You! Atle Skjekkeland Vice President AIIM Email: askjekkeland@aiim.org