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  • It's a term used to describe the overall experience and satisfaction a user has when using a product or system.
  • It's a term used to describe the overall experience and satisfaction a user has when using a product or system.
  • It's a term used to describe the overall experience and satisfaction a user has when using a product or system.
  • It's a term used to describe the overall experience and satisfaction a user has when using a product or system.
  • It's a term used to describe the overall experience and satisfaction a user has when using a product or system.
  • It's a term used to describe the overall experience and satisfaction a user has when using a product or system.
  • It's a term used to describe the overall experience and satisfaction a user has when using a product or system.
  • Capability = featuresFeel = apple iPhone exampleMarket Leader – First Choice = EVERY SALE IS OURS TO LOSE – we’re in every buying decisionThought Leaders = we’re the one’s innovating, others are creating cheap copies nowadays
  • Gareth leading design used to do thisLess dev’sProduct was less sophisticated
  • 61 of usMore sophisticated ideasSocial NetworkingWidgets
  • Web 2.0 + WorkspacesGeneral facebook type interfacesSocial networking bricksDynamic collaboration
  • Large Growth meant role was too big for one person
  • Collaborative role – working with design and dev

Transcript

  • 1. User eXperience
    (UX)
  • 2. Whatis UX design?

    Encompassesall aspects of a digital product that users experience directly—and perceive, learn, and use—including its form, behavior, and content. Learnability, usability, usefulness, and aesthetic appeal are key factors in users’ experience of a product.

    PabiniGabriel-Petit
  • 3. In short, UX is about understanding what people do and how we can make it better
  • 4. Why do we need UX design?
  • 5. Why do we need UX design?
    • More cohesive product
  • 6. Why do we need UX design?
    • More cohesive product
    • 7. Less stress in the business
  • 8. Why do we need UX design?
    • More cohesive product
    • 9. Less stress in the business
    • 10. Less frustrated users
  • 11. Why do we need UX design?
    • More cohesive product
    • 12. Less stress in the business
    • 13. Less frustrated users
    • 14. Competitive Edge
    • Server in School
    • 15. Software “Capability”
    • 16. Software “Feel”
    • 17. Server in School
    • 18. Software “Capability”
    • 19. Software “Feel”
    • 20. Implementation
    • 21. Support
    • 22. We Care
    • 23. Market Leader – 1st Choice
    • 24. Thought Leaders (others are copying us)
  • Design is a differentiator
  • 25.
    Design is not just what it looks like
    and feels like. Design is how it works.

    Steve Jobs
  • 26. Design is NOT about decoration. It’s about communication and problem solving
  • 27. Bad design has consequences…
  • 28. …maybe not fatal, but not nice.
  • 29. How did we get here?
  • 30. 2008
    Gareth leading design
    6/7 Developers
  • 31. Christmas 2009
  • 32. 1. Workspaces and Web 2.0
  • 33. 2. Databases and PHP
  • 34. 2009 – Product Manager
    • Product Design
    • 35. Release Management
    • 36. Internal Project Management
  • 24
  • 37. 2010
    Product Release Manager
    Project Delivery Manager
    User eXperience Manager
  • 38. User eXperience Manager