Enhancing AT through ID techniques handouts


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Link to slide cast of presentation: http://www.slideshare.net/northavorange/enhancing-at-through-id-techniques
Rehabilitation professionals classify
needs and identify workable solutions
for people with disabilities on a daily
basis. Unfortunately, many of those
solutions never get beyond the one
person for whom they are made. The
ability to develop solutions that have a
more universal appeal and application
would be a useful tool in the AT
provider’s “tool belt.” Industrial
Designers face such challenges as
a matter of practice. This workshop
will educate participants with regard
to tools and techniques used by
Industrial Designers that can help the
“one-of-a-kind” solutions grow into a
more universally marketable solution.

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Enhancing AT through ID techniques handouts

  1. 1. Enhancing AT Solutions Through Industrial Design Techniques Scott Haynes, MBME Natasha Powell, BSME, MID (candidate)‫‏‬ Srikanth Jalasutram, BSME, MID (candidate)‫‏‬ Georgia Institute of Technology June 27, 2009 RESNA Annual Conference 2009, New Orleans, LA Acknowledgements • National Institute on Disability and Rehabilitation Research (NIDDR)‫‏‬ – Workplace Accommodations RERC • Colleagues at Georgia Tech – College of Architecture – School of Industrial Design June 27, 2009 RESNA Annual Conference 2009, New Orleans, LA 1
  2. 2. Workshop Agenda • Introduction • Workstation studio project • Industrial Design process • Common Industrial Design techniques • Brief “in-class” exercise • Discussion – ID vs. “Typical” AT development methods – Adding ID professionals to the team June 27, 2009 RESNA Annual Conference 2009, New Orleans, LA UD Workstation Studio • Engage undergraduate students in ID studio to generate preliminary concepts • Select products for further development in graduate design studios and thesis projects • Work with project partners to commercialize new universal designs June 27, 2009 RESNA Annual Conference 2009, New Orleans, LA 2
  3. 3. Workspace Observations Nursing Radio Stations Airport check-in June 27, 2009 RESNA Annual Conference 2009, New Orleans, LA Workspace Analysis • Analyzing work flows 4 traits were used to organize occupations • Openness of workflow to customer input • Distribution of Tasks in the workspace • Number of Tasks • Ownership of workspace June 27, 2009 RESNA Annual Conference 2009, New Orleans, LA 3
  4. 4. Universal Design Studio - Simulation Exercises Bartender Workspace ticket office workspace secretary workspace •Observation and role playing techniques were shared with the Junior Studios for a Universal workspace design exercise. June 27, 2009 RESNA Annual Conference 2009, New Orleans, LA Some project results… • Supermarket • Primary Stakeholders: Employees with little reach • Final design: Retractable Shelving June 27, 2009 RESNA Annual Conference 2009, New Orleans, LA 4
  5. 5. Some project results… • Dental Hygienist • Primary Stakeholders: • Dental Hygienists with back pain, RSI • Final designs: • Forward Support Chair June 27, 2009 RESNA Annual Conference 2009, New Orleans, LA “Typical” AT Approach Referral Follow-up Data Gathering: Analyze Data Implement •Person & Accommodation •Environment Determine Solution Solution •Activity June 27, 2009 RESNA Annual Conference 2009, New Orleans, LA 5
  6. 6. The Product Development Process Defining Opportunities Visualizing and Analyzing Concepts Engineering Distribution • Balancing broad and narrow focus • Focus on user(s) experience • Weighing the emotional equally with functional • Make tangible solutions based on users’ behavior and beliefs ID Techniques Data Gathering Data Analysis Synthesis 6
  7. 7. Data Gathering Capturing information about user context and Behavior Data Gathering •Used to study a set of users or user behaviors ,in participation with them. •In Product Development, ethnographic tools can be used to study user behaviors, contexts of product use, and cultural settings prior to designing. 7
  8. 8. Data Gathering Journals/Diaries Drawing/Collage Photo/video The user is asked to record Asking users to elicit opinions Researcher captures relevant data actions, feelings, own drawing or choosing artifacts/ in the primarily capture more observations at a regular time or images provided by the information than words alone during a particular situation provide (audio as well)‫‏‬ Data Gathering Comparison of tools Time less more Money less more Data Depth less more 8
  9. 9. Data Gathering Journals/Diaries • To pick up on users context ,experience and things that are important to the User • Requires more effort from user (user error more possible)‫‏‬ • Best to combine with simple technologies such as Cameras, Phones etc • In Design: Lextant allowing teens to document via pictures and vocal notes their shopping Data Gathering Drawings/Collages • To elicit priorities hard for user to articulate • Used to understand user’s perception of attributes • Collages can be made from images, drawings, words and artifacts • Use a combination of multiple things to convey user insight. • In Design: Lextant used collages to determine what rugged physically meant to consumers 9
  10. 10. Data Gathering Data Gathering Photo/Video Capture • To capture implicit user behavior • Video analysis can be time- consuming • Combining quotes from users with images is best • In Design: Steelcase set up cameras in part of a health care facility to determine workflow/space issues for variety of users Data Analysis Assembling information into main ideas 10
  11. 11. Data Analysis Manipulation Aggregation Deconstruction Abstraction NOTE: Add to Resources List Holland, Johnny. Deconstructing Analysis Techniques. http://johnnyholland.org/magazine/2009/02/deconstructing-analysis-techniques/ Data Analysis Manipulation 11
  12. 12. Data Analysis Manipulation •Sorting and rearranging (but not changing existing data)‫‏‬ •All most all types of research results are approached this way first •Example: To determine technology importance patterns based on age photos collected of each persons bag contents are divided into age groups Data Analysis Data Analysis Aggregation •Looking at multiple sources of information to ensure a BROADER understanding of data context •Often used to gathering various perspectives to define the USER EXPERIENCE •Example: Looking through data from students schedule, study habits, teacher and parent interviews to learn more about student focus issues 12
  13. 13. Data Analysis Data Analysis Deconstruction morning morning noon afternoon •Breaking down data into components that are easier to analyze •Often used with large clumps of data •Example: Separating parts of video of user in work environment according to time of day to better determine what aspects of his/her environment are the most stressful Data Analysis Abstraction •Using to simplify complex data to find patterns to form a hypothesis •Hypothesis requires further testing to be validated •Requires planning in the gathering stage of exactly what question to ask 13
  14. 14. Synthesis Translating Ideas into Physical Forms V Synthesis Exercise: Observation of Dental Hygienists: • Hygienists frequently in forward or side leaning position • Hygienists move back and forth to grab tools from desk then get to patient • Hygienists use a large quantity of tools that have a single function 14
  15. 15. V Synthesis Design Goals •Allow tools to be multipurpose and reduce need for forceful gripping and wrist bending •Arrange the work environment to allow hygienist to efficiently grab tools •Support multiple postures in hygienist’s chair V Prototyping • explorative sketches and prototyping • Initial sketched forms were allowed to be low in details (low fidelity)‫‏‬ • “quick and dirty” approach building prototypes • Refinement done in successive iterations 15
  16. 16. Value of physical Prototyping V Value of physical Prototyping 16
  17. 17. Video Exercise • You are given the task of re-designing the interior of this airplane. • Take notes on users overall experience. • Pick top three areas for improvement. 17
  18. 18. Summary Data Gathering Diaries/ Journals Drawings / Collages Photo / Videotaping Data Analysis Manipulation Aggregation Deconstruction Abstraction Synthesis Sketching Prototyping Q and A / Discussion • ID vs. “Typical” Rehab methods • How does this process differ from yours? • What do you see that you could implement? • Adding ID professionals to the team • Who would / have you contact(ed)? • Where would you go to find one? June 27, 2009 RESNA Annual Conference 2009, New Orleans, LA 18
  19. 19. Thank You!! • Enhancing AT Solutions Through • Industrial Design Georgia Tech – CATEA • Techniques www.workrerc.org www.catea.org June 27, 2009 RESNA Annual Conference 2009, New Orleans, LA Industrial Design References and Resources Presentation Sources Lextant : a design research company that helps corporations bring new products to market •http://www.lextant.com/ site’s blog has methods and examples • company presentations •http://www.slideshare.net/koovus/lextant-icsid-presentation •http://www.slideshare.net/koovus/people-cant-tell-you-what-they-want-and- nine-other-design-research-myths-presentation Steelcase: office furniture design company that openly documents their design insights •http://www.steelcase.com/na/Research.aspx?f=17554 (site with case studies)‫‏‬ •Radiologist case study: http://tinyurl.com/radiologistcasestudy Johnny Holland (interaction designer): Deconstructing Analysis Techniques •http://johnnyholland.org/magazine/2009/02/deconstructing-analysis-techniques/ 19
  20. 20. Industrial Design References and Resources Industrial Design Sources Websites • http://idsa.org/ IDSA (Industrial Designers Society of America) large resource for finding Industrial Design companies and schools in the US • http://www.icsid.org/resources/library.htm International Council of Societies of Industrial Design site with examples and case studies of Industrial Design • http://www.designcouncil.org.uk/ United Kingdom Design site with many studies Blogs from Design Firms (sites that provide a look inside design thinking and the ID process in practice)‫‏‬ • http://designmind.frogdesign.com/blog/ frog design • http://www.ideo.com/thinking/approach/ IDEO Books • Design meets Disability by Graham Pullin • Emotional Design: Why We Love (or Hate) Everyday Things by Donald A. Norman • A list of other design books and resources can be found here: http://www.core77.com/resources/ 20