Enterprise 2.0 = BPM 2.0 + Office 2.0 Ismael Ghalimi, CEO, Intalio Tokyo, Japan — June 26, 2007

Introduction to Intalio Founded in California in July 1999 Created BPMI.org in 2000 Released first BPMS in 2001 Co-authored BPEL, BPML, BPMN Specifications Released first Open Source BPMS in 2006 Released Intalio|BPMS 5.0 in May 2007 Privately Funded (3i, Cargill, SAP, Woodside) Used by 12,000 companies around the world Present in 26 countries with 60 partners

Founded in California in July 1999

Created BPMI.org in 2000

Released first BPMS in 2001

Co-authored BPEL, BPML, BPMN Specifications

Released first Open Source BPMS in 2006

Released Intalio|BPMS 5.0 in May 2007

Privately Funded (3i, Cargill, SAP, Woodside)

Used by 12,000 companies around the world

Present in 26 countries with 60 partners

Introduction to Enterprise 2.0 BPM 2.0 for better business processes + Office 2.0 for better user interfaces = Enterprise 2.0

BPM 2.0

for better business processes

+

Office 2.0

for better user interfaces

=

Enterprise 2.0

From BPM 1.0 to BPM 2.0 Free Very Expensive Open Source Closed Source Service Oriented Architecture Point-to-Point Integration Zero Code Lots of Code Based on Standards Proprietary Technologies Single Tool Multiple Tools Executable Processes Pretty Pictures For Process Analysts For Business Analysts BPM 2.0 BPM 1.0

Introduction to Office 2.0 Concept created in Japan, in January 2006 Using online services for office productivity No applications or files on desktop or laptop First online setup working since May 2006 First conference organized in October 2006 Over 600 applications available today All major vendors have joined the revolution Office 2.0 Conference in September 6-7, 2007 www.o20db.com

Concept created in Japan, in January 2006

Using online services for office productivity

No applications or files on desktop or laptop

First online setup working since May 2006

First conference organized in October 2006

Over 600 applications available today

All major vendors have joined the revolution

Office 2.0 Conference in September 6-7, 2007

www.o20db.com

Introduction to Intalio|BPMS

BPm 2.0 Partners

Office 2.0 Partners

Use Case #1 Use Case #1: BAE Systems Order Fulfillment Processes Challenges Manage spare parts for military aircraft (60,000 parts) Integrate with IFS ERP system Make overall process 20x faster Implementation Technical Stack: Intalio|BPMS + Oracle Connector Implementation Partners: CSC + IBM Global Services Status: In production Lessons Learned Changing ERP processes without writing code is possible Generating Web Services on the fly saves time (2,700 man days) Not having to write J2EE code is a good thing

Use Case #1: BAE Systems

Order Fulfillment Processes

Challenges

Manage spare parts for military aircraft (60,000 parts)

Integrate with IFS ERP system

Make overall process 20x faster

Implementation

Technical Stack: Intalio|BPMS + Oracle Connector

Implementation Partners: CSC + IBM Global Services

Status: In production

Lessons Learned

Changing ERP processes without writing code is possible

Generating Web Services on the fly saves time (2,700 man days)

Not having to write J2EE code is a good thing

Use Case #2 Use Case #2: University of Texas Medical Branch Employee Self Service Processes Challenges Manage expense reports and vacation requests for 2,500 employees Integrate with PeopleSoft HR system Implement entire process in less than 6 weeks with 2 consultants Implementation Technical Stack: Intalio|BPMS + PeopleSoft Connector Implementation Partner: local system integration partner Status: In production Lessons Learned Changing HR processes without writing code is possible BPM 2.0 can be used for smaller projects as well Business processes must be supported by user-friendly interfaces

Use Case #2: University of Texas Medical Branch

Employee Self Service Processes

Challenges

Manage expense reports and vacation requests for 2,500 employees

Integrate with PeopleSoft HR system

Implement entire process in less than 6 weeks with 2 consultants

Implementation

Technical Stack: Intalio|BPMS + PeopleSoft Connector

Implementation Partner: local system integration partner

Status: In production

Lessons Learned

Changing HR processes without writing code is possible

BPM 2.0 can be used for smaller projects as well

Business processes must be supported by user-friendly interfaces

Use Case #3 Use Case #3: BP ERP Processes Challenges Extend the processes of SAP ERP Integrate with 200,000 BAPIs, IDOCs, RFCs Integrate with 250+ production instances in 100+ countries Implementation Technical Stack: Intalio|BPMS + SAP NetWeaver + SAP Connector Implementation Partners: Accenture + CSC Status: In development Lessons Learned SAP is a very complex system that requires specific connectors The reverse engineering of SAP’s reference models is possible SAP NetWeaver XI does not quite work yet

Use Case #3: BP

ERP Processes

Challenges

Extend the processes of SAP ERP

Integrate with 200,000 BAPIs, IDOCs, RFCs

Integrate with 250+ production instances in 100+ countries

Implementation

Technical Stack: Intalio|BPMS + SAP NetWeaver + SAP Connector

Implementation Partners: Accenture + CSC

Status: In development

Lessons Learned

SAP is a very complex system that requires specific connectors

The reverse engineering of SAP’s reference models is possible

SAP NetWeaver XI does not quite work yet

Use Case #4 Use Case #4: Dutch Government Certification Processes Challenges Manage all farm animals in the Netherlands (25,000,000) Deploy the most complex process in the world (250,000 steps) Integrate with 16,000 farms and support 100,000 users Implementation Technical Stack: Intalio|BPMS Implementation Partners: Perfect Connection (local SI) Status: In production since January 1st, 2006 Lessons Learned BPM 2.0 can scale up, even for the most complex projects BPMN with support for re-usable processes is necessary for them Very long running processes (5 years) create interesting challenges

Use Case #4: Dutch Government

Certification Processes

Challenges

Manage all farm animals in the Netherlands (25,000,000)

Deploy the most complex process in the world (250,000 steps)

Integrate with 16,000 farms and support 100,000 users

Implementation

Technical Stack: Intalio|BPMS

Implementation Partners: Perfect Connection (local SI)

Status: In production since January 1st, 2006

Lessons Learned

BPM 2.0 can scale up, even for the most complex projects

BPMN with support for re-usable processes is necessary for them

Very long running processes (5 years) create interesting challenges

Use Case #5 Use Case #5: Australian Government Administrative Processes Challenges Manage all real estate properties in Australia Orchestrate process across 15 local and federal government agencies Provide an easy to use self service portal to all citizens Implementation Technical Stack: Intalio|BPMS + Alfresco CMS + Liferay Portal Implementation Partners: local universities Status: Under development Lessons Learned Government processes usually need a Content Management System Leveraging local expertise for implementation is the only way to go Empowering techno-savvy business analysts is the best way forward

Use Case #5: Australian Government

Administrative Processes

Challenges

Manage all real estate properties in Australia

Orchestrate process across 15 local and federal government agencies

Provide an easy to use self service portal to all citizens

Implementation

Technical Stack: Intalio|BPMS + Alfresco CMS + Liferay Portal

Implementation Partners: local universities

Status: Under development

Lessons Learned

Government processes usually need a Content Management System

Leveraging local expertise for implementation is the only way to go

Empowering techno-savvy business analysts is the best way forward

Use Case #6 Use Case #6: Belgium Government Student Registration Processes Challenges Manage all students in Belgium (1,000,000) Integrate with various legacy systems Process all student records within less than a week Implementation Technical Stack: Intalio|BPMS + ServiceMix ESB Implementation Partner: Bull Status: In pre-production Lessons Learned Intalio|Server can support high transaction volumes (10M/Day/CPU) An ESB is not required, but can useful in many instances The Oracle database still delivers the best level of performance

Use Case #6: Belgium Government

Student Registration Processes

Challenges

Manage all students in Belgium (1,000,000)

Integrate with various legacy systems

Process all student records within less than a week

Implementation

Technical Stack: Intalio|BPMS + ServiceMix ESB

Implementation Partner: Bull

Status: In pre-production

Lessons Learned

Intalio|Server can support high transaction volumes (10M/Day/CPU)

An ESB is not required, but can useful in many instances

The Oracle database still delivers the best level of performance

Use Case #7 Use Case #7: Con Edison Maintenance & Repair Processes Challenges Manage all maintenance & repair work for New York’s electric grid Provide mobile access to technical teams working on site Enable dynamic process optimization Implementation Technical Stack: Intalio|BPMS + OpenLexicon Rule Engine Implementation Partner: Columbia University Status: In pre-production Lessons Learned High-level process abstraction is required for business executives One-size-fits-all user interfaces do not exist Mission critical means different things to different people

Use Case #7: Con Edison

Maintenance & Repair Processes

Challenges

Manage all maintenance & repair work for New York’s electric grid

Provide mobile access to technical teams working on site

Enable dynamic process optimization

Implementation

Technical Stack: Intalio|BPMS + OpenLexicon Rule Engine

Implementation Partner: Columbia University

Status: In pre-production

Lessons Learned

High-level process abstraction is required for business executives

One-size-fits-all user interfaces do not exist

Mission critical means different things to different people

Use Case #8 Use Case #8: Callatay & Wouters Retail Banking Processes Challenges Manage front-office and back-office processes for retails banks Integrate with legacy applications deployed on mainframes Provide a scalable Service Oriented Architecture (SOA) Implementation Technical Stack: Intalio|BPMS + Apache AXIS Implementation Partner: Callatay & Wouters R&D Status: Released Lessons Learned Independent Software Vendors can benefit from BPM 2.0 as well SOA is the right model for legacy modernization Intalio|BPMS is robust enough for mission critical applications

Use Case #8: Callatay & Wouters

Retail Banking Processes

Challenges

Manage front-office and back-office processes for retails banks

Integrate with legacy applications deployed on mainframes

Provide a scalable Service Oriented Architecture (SOA)

Implementation

Technical Stack: Intalio|BPMS + Apache AXIS

Implementation Partner: Callatay & Wouters R&D

Status: Released

Lessons Learned

Independent Software Vendors can benefit from BPM 2.0 as well

SOA is the right model for legacy modernization

Intalio|BPMS is robust enough for mission critical applications

Use Case #9 Use Case #9: Coghead On-Demand Processes Challenges Support up to 100,000 different process models per server Enforce strong security policies for multi-tenancy Be able to restart the server in less than 10 seconds Implementation Technical Stack: Intalio|Server + Apache Tomcat Implementation Partner: Coghead R&D Status: In production Lessons Learned BPEL processes are truly portable across different products Native BPEL interpretation is required for BPM On Demand Intalio|Server is a quite scalable process server

Use Case #9: Coghead

On-Demand Processes

Challenges

Support up to 100,000 different process models per server

Enforce strong security policies for multi-tenancy

Be able to restart the server in less than 10 seconds

Implementation

Technical Stack: Intalio|Server + Apache Tomcat

Implementation Partner: Coghead R&D

Status: In production

Lessons Learned

BPEL processes are truly portable across different products

Native BPEL interpretation is required for BPM On Demand

Intalio|Server is a quite scalable process server

Use Case #10 Use Case #10: Academia Management Solutions End-to-End Business Processes Challenges Support the management of schools built from scratch Leverage limited existing infrastructure Avoid the temptation of re-invention Implementation Technical Stack: Intalio|BPMS + IBM WebSphere Implementation Partner: IBM Global Services Status: In development Lessons Learned Emerging markets create fantastic opportunities for BPM 2.0 BPM 2.0 can be deployed in a green-field environment IBM is a great partner to work with

Use Case #10: Academia Management Solutions

End-to-End Business Processes

Challenges

Support the management of schools built from scratch

Leverage limited existing infrastructure

Avoid the temptation of re-invention

Implementation

Technical Stack: Intalio|BPMS + IBM WebSphere

Implementation Partner: IBM Global Services

Status: In development

Lessons Learned

Emerging markets create fantastic opportunities for BPM 2.0

BPM 2.0 can be deployed in a green-field environment

IBM is a great partner to work with

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