Why mobile is important

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Mobile website traffic is on the increase but still often overlooked. This presentation gives an overview of why you should always keep mobile in mind when building websites.

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  • Mobile traffic is increasing…fast
  • In January last year mobile traffic (phone and tablet combined) was less than a quarter of total traffic, by December it was over a third.
  • It’s now close to 50% and is predicted to make up the majority of all internet traffic as early as next month!
  • Over 60% of people in the UK have smartphones. More than 90% of 18-24 year olds have them. While the % for older people is much lower there are still nearly a third of over 55s with smartphones, and this will only increase over time.
  • It’s clear to see the rise in phone ownership in the UK.
  • …and future generations will grow up without knowing a world before smartphones.
  • People use different devices at different times of the day. Mobiles are popular with commuters while tablets are most popular during evenings.
  • Social is big on mobiles, but we’ll cover this more later on.
  • People are becoming more comfortable using mobiles to buy expensive products. The travel industry is one area where mobile purchases are growing quickly.
  • Let’s have a look at a couple of mobile myths…
  • Are mobile users always ‘on the move’?
  • The majority of smartphone data is consumed indoors. Mobiles are very popular as ‘second screens’ where people use their phones while watching TV.
  • Another myth is that mobile users are easily distracted
  • This all depends on the context though.
  • Looking at this we’d expect the person using their desktop at home to be able to give our website more focus, however…
  • Mobile users may be able to focus better. They might have more time and fewer distractions. They may have a keyboard extension making it easier to use the phone. They will often have headphones to block out distractions.
  • At home there are always a lot of things to distract people on websites. This could be the TV, cooking dinner or demanding kids!
  • Two different apps but users may have both and will use the appropriate one depending on their context
  • We’ve all been frustrated with poor mobile experiences in the past. These are three different types of bad experiences:
    Too much going on
    A site that doesn’t work at all on mobile
    And
    Annoying popup messages
  • There are three different ways to improve your site on a mobile.
  • Generally the preferred option for a lot of sites.
  • Used by some still, but difficult to keep up-to-date with new devices and screen sizes being developed constantly.
  • Only really useful for very popular sites that get used regularly.
  • Time is even more important on mobile sites. At the risk of sterotyping mobiles will sometimes have slower connections so a quick site is vital.
  • This graph shows the things that people do on their phones every day.
  • This shows that over two thirds of people using facebook do so from their mobiles. Do you think the % of twitter is higher or lower from that of facebook.
  • How about instagram?
  • …and linkedin?
  • What about photo sharing site pinterest?
  • ..blogging site tumblr?
  • Video sharing site vine?
  • And finally, photo messaging site snapchat?
  • As we can see, mobile is a huge sauce of traffic for most of the major social networks.
  • Here are the main mobile takeaways.
  • Why mobile is important

    1. 1. Mobile Optimisation Why mobile is key to the success of your website
    2. 2. How much traffic comes from mobile?
    3. 3. …this is increasing
    4. 4. …now close to 50%
    5. 5. Smartphone Penetration
    6. 6. …also on the increase
    7. 7. Future Generations…
    8. 8. When do people use mobiles?
    9. 9. What do people use mobiles for?
    10. 10. People are doing more with mobile
    11. 11. Mobile Myths “Generally mobile users are on the move and are going to use your site to do basic research or price comparison.”
    12. 12. Mobile users are on the move
    13. 13. Mobile Myths 60% OF SMARTPHONE DATA IS CONSUMED INDOORS NTT DoCoMo
    14. 14. Mobile users are easily distracted
    15. 15. Mobile Myths Mobile users may be more focussed than desktop users, it all depends on the context…
    16. 16. Build for the context, not the device
    17. 17. Some bad examples…
    18. 18. Three types of mobile site RESPONSIVE - the website ‘responds’ to the size of the screen. It’s one design that reacts to different screensizes and devices. MOBILE SITES - a version of the site created specifically for mobile devices. This is a completely different versions of the site. MOBILE APPS – an app needs to be downloaded on a device. Used more like software than a website but can be useful for sites where users engage regularly, e.g. eBay.
    19. 19. PROS • CONSISTENT USER EXPERIENCE • EASIER TO UPDATE • SEO BENEFITS • EASIER TO SHARE CONTENT • FUTURE FRIENDLY CONS • MORE PLANNING • LONGER PAGE LOAD TIMES • BOOKING FORMS DIFFICULT • LIMITED ACCESS TO PHONE FEATURES
    20. 20. PROS • QUICKER LOAD TIMES • EASIER TO MATCH USER INTENT • EASIER TO ANALYSE DATA • NO NEED TO HIDE CONTENT CONS • LONGER TO UPDATE • WORSE FOR SHARING • WORSE FOR SEO • LESS CONSISTENT USER EXPERIENCE
    21. 21. PROS • ACCESS PHONE FEATURES • SAVE USER DATA EASIER • QUICKER LOAD TIMES • AVAILABLE OFFLINE CONS • USERS HAVE TO OPT IN/INSTALL • NO SEO BENEFIT • HARDER TO SHARE • MORE EXPENSIVE TO DEVELOP • APPROVAL PROCESS LONG
    22. 22. Whatever you use… Make sure it’s fast! 74% OF VISITORS WILL ADANDON YOUR SITE IF IT TAKES MORE THAN 5 SECONDS TO LOAD
    23. 23. Social Networks 56% of people use their mobiles for social networking every day…
    24. 24. Mobile usage for Social Networks
    25. 25. Mobile usage for Social Networks
    26. 26. Mobile usage for Social Networks
    27. 27. Mobile usage for Social Networks
    28. 28. Mobile usage for Social Networks
    29. 29. Mobile usage for Social Networks
    30. 30. Mobile usage for Social Networks
    31. 31. Mobile usage for Social Networks
    32. 32. In Summary… • Mobile usage is huge, and getting bigger! • Don’t make assumptions on people just because they’re mobile users • Mobile usage peaks on commuting hours • Social is one of the most popular uses of mobile • Make sure sites load quickly on mobiles • Don’t just replicate your desktop site • Test your site on mobile, is it a good experience? • Don’t ignore you mobile audience!
    33. 33. Thank you Luke Hay Research & UX Director @noporkpies

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