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Data Monitoring &
Insights
Monitoring tools and
analytics best practice for
alumni websites
"Most people use statistics the way a drunkard uses a
lamp post, more for support than illumination“
Mark Twain
Google Analytics
World’s most widely used analytics service - used on over 10 million websites
Default Reports
• Real-Time analytics
• Audience demographics and behaviour
• Traffic Sources, or ‘acquisition’
• Viewed C...
Real-time Analytics
Google Analytics Overview
Google Analytics Demographics
Google Analytics Devices
Google Analytics Acquisition
Google Analytics Content
Advanced Features
• Internal Site Search
• Goals
• eCommerce
• Filters and advanced segments
• Dashboards
• Custom Reports
Goals in Google Analytics
Types of goals include:
• Financial (eCommerce)
• Alumni newsletter signups
• School brochure re...
Goals in Google Analytics
Stats on Goals can be quite detailed, focus on improvements of
conversion rates and, where possi...
Google Analytics - Dashboards
Social Media Monitoring
• Measure (some of) the impact of social on your website objectives
• Can show you how webpages ar...
Other Social Media Tools…
Brandwatch
One of the world’s leading tools for monitoring & analysing social media.
Topsy
A more basic (free) tool - useful for quick checks of trends
Tweetarchivist
Stats for keyword usage on Twitter.
Crowdbooster
Shows reach through retweets and impressions.
MentionMapp
Shows relationships to other Twitter users.
Twitonomy
Comprehensive stats on your Twitter account.
Followerwonk
Search Twitter bios to find influencers.
Twitter’s own Analytics
Access at analytics.twitter.com
Twitter’s own Analytics
Gives some useful insight into your followers as well as your tweets.
Facebook Insights
Facebook’s own, highly detailed, analytics.
Social Crawlytics
Simple way to check how your content is being shared on social media
Other Data Collection Methods
• Simple but effective
• Make it easy for people to feedback
• Can be in-depth surveys…
• …o...
Competitor & Industry Data
Benchmarking data is hard to find but can be useful (e.g. Mailchimp):
…or ask other people work...
Google Trends
Seasonal Factors
Seasonal factors can play a big part in the amount of traffic and
number of conversions that you get. Be ...
Data Accuracy
The data is only any use if it’s accurate. Check and double check
all your figures!
Any Facebook ads to this...
Data Presentation
Be careful how you present your data as this can be intentionally, or
unintentionally, misleading.
< A p...
You’ve got a lot of Data…
…and that’s great!
However, too much data can be overwhelming…
What to do with this Data
• Work out what data is most important to you based on objectives
• Analyse in detail rather tha...
It’s not enough just having
this data…
…we want to avoid this!
Pinpoint what the Issues are
If the exact reason is unclear from the data alone, try a quick test
yourself, ask your users...
Propose Solutions
Once you have identified where the problem is, find a solution and test it
Get a Second Opinion
Larger changes may require a second, unbiased, opinion.
Tools like 5secondtest can help with this.
Get a Second Opinion
Testers click to show their preference, and we have a clear winner…
User Testing
In Summary…
• Use tools to get all the relevant data you need
• Ask the right questions of your data
• User testing, of so...
Thank you
Luke Hay
Research & UX Director
@noporkpies
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Website Analytics and Measurement

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  • We live in a world where there’s currently lots of ‘data’ available to website owners. I’m going to look at what data is important and how you can gain insight from it to make real, measurable improvements to your websites.
  • There are many different analytics tools but lets start with the biggest one – google analytics
    <Who here uses Google Analytics?>
    Useful for getting an idea of who is using your site and how they’re using it…
    ..but won’t answer all your questions on its own.
    In-depth analysis and additional setup is required to get real insight into user behaviour.
  • By default Google Analytics captures a lot of information, this includes:
    Audience demographics and behaviour
    Google Paid advertising
    Traffic Sources
    …and Content viewing stats …… but to get the most out of it you need to make use of some advanced features.
  • By default Google Analytics captures a lot of information, this includes:
    Audience demographics and behaviour
    Google Paid advertising
    Traffic Sources
    …and Content viewing stats …… but to get the most out of it you need to make use of some advanced features.
  • By default Google Analytics captures a lot of information, this includes:
    Audience demographics and behaviour
    Google Paid advertising
    Traffic Sources
    …and Content viewing stats …… but to get the most out of it you need to make use of some advanced features.
  • By default Google Analytics captures a lot of information, this includes:
    Audience demographics and behaviour
    Google Paid advertising
    Traffic Sources
    …and Content viewing stats …… but to get the most out of it you need to make use of some advanced features.
  • By default Google Analytics captures a lot of information, this includes:
    Audience demographics and behaviour
    Google Paid advertising
    Traffic Sources
    …and Content viewing stats …… but to get the most out of it you need to make use of some advanced features.
  • By default Google Analytics captures a lot of information, this includes:
    Audience demographics and behaviour
    Google Paid advertising
    Traffic Sources
    …and Content viewing stats …… but to get the most out of it you need to make use of some advanced features.
  • By default Google Analytics captures a lot of information, this includes:
    Audience demographics and behaviour
    Google Paid advertising
    Traffic Sources
    …and Content viewing stats …… but to get the most out of it you need to make use of some advanced features.
  • To get the most out of Google Analytics you need to do some customisation of your account to include things like:
  • Goals are unique actions undertaken by users on your website which are important to you.

    They should align with your overall website objectives and be a real test of whether your website is performing.
  • Goals can be crucial to see whether your site is meeting its objectives.
  • Creating Dashboards in Google Analytics enables you to view all your key data in one place and get a to get a snapshot of activity.

    They help you to quickly compare multiple metrics across time and channels.
    You can also compare timescales to see how you are performing compared to this time last year
  • Google Analytics launched new Social Media Reporting features earlier this year.

    The reports have limitations. A lot of social sharing is not monitored ‘out of the box‘ and the reports only monitor your website, not mentions of your brand.
  • We think social media has an important role to play for anyone with an online presence so here are a few of the tools we use to monitor it.
  • Sentiment analysis, mentions, types of websites, topics – industry leading tool, very useful for indepth analysis.
  • Useful for checking ‘mentions’ of key words – but no sentiment or detailed analysis
  • Useful for getting more details on keywords used on twitter. In the example here I searched for activity relating to Low Cost Flights and can see the tweet volume over time as well as who is tweeting about flights and what they are saying.
  • Enables you to track the ‘reach’ of your tweets by number of retweets and number of impressions.
  • Lets you see who you communicate most regularly with on twitter in a visual way.
  • Provides a comprehensive set of twitter stats, including details of users you retweet and reply to the most.
  • Enables you to search the bios of all twitter users for keywords. This is useful for identifying experts and influencers on terms which are relevant to you. Here we searched for Travel Bloggers.
  • This is free, and offers the option to download all stats in excel.
  • This is free, and offers the option to download all stats in excel.
  • Facebook does not make its data publically available so all your Facebook data will come from Facebook insights. This gives a lot of information on who is commenting on, and sharing, your posts.
  • Lets you see who you communicate most regularly with on twitter in a visual way.
  • Surveys, polls and user feedback forms are other methods you can use to collect opinions from your customers.
  • The data we’ve seen so far is useful but it’s important not to view your site in isolation.

    You can use some of the social media monitoring tools to get competitor insights but you should also look for data to find benchmarks for your industry.
  • You might also want to look at Google Trends. Google Trends is a tool that shows how often a particular search-term is entered relative to the total search-volume. This is useful for finding out seasonality for your terms as well as seeing whether interest has shrunk or grown over time.

    We can see that Movember unsurprisingly peaks in November each year, but it is interesting to see the overall growth in the awareness of the charity over the last few years. The term Brighton and Hove Albion reflects the team’s performance!
  • Retail websites like the top graph may experience a high level of traffic and conversions in the lead up to christmas but this is often a quiet time for travel websites (as shown on the bottom graph) who get the most activity over the summer months.
  • …next we’ll look at what you can do with this data to make it useful.
  • If the exact reason is unclear from the data try a quick test yourself to see if you spot any errors.

    You can also ask users for feedback on your webpages using methods like those shown in these screenshots – or even do some more detailed usability testing to get a better idea of where problems might lie.
  • Useful for getting more details on keywords used on twitter. In the example here I searched for activity relating to Low Cost Flights and can see the tweet volume over time as well as who is tweeting about flights and what they are saying.
  • Before putting your changes live you might want to get a second opinion. A tool like 5 second test can help with this.

    Kristian redesigned the booking form for one of our clients to make it clearer and cleaner. We then uploaded the current design and the new one to the Five Second Test website and asked users to click on the design that they preferred…
  • As the screenshot shows, there was a clear winner.

    This gave us, and the client, more confidence that the new design would lead to improved performance.
  • User testing is, again, useful at this stage. If your test users are still having issues then you need to rethink your solution.

    You can use user testing to identify the problems, and further testing to test the solutions before putting them live.
  • …Monitoring and understanding the data behind your website is only the first step in the process.

    Use this data to highlight strengths, weaknesses and areas for improvement.
  • Transcript of "Website Analytics and Measurement"

    1. 1. Data Monitoring & Insights Monitoring tools and analytics best practice for alumni websites
    2. 2. "Most people use statistics the way a drunkard uses a lamp post, more for support than illumination“ Mark Twain
    3. 3. Google Analytics World’s most widely used analytics service - used on over 10 million websites
    4. 4. Default Reports • Real-Time analytics • Audience demographics and behaviour • Traffic Sources, or ‘acquisition’ • Viewed Content
    5. 5. Real-time Analytics
    6. 6. Google Analytics Overview
    7. 7. Google Analytics Demographics
    8. 8. Google Analytics Devices
    9. 9. Google Analytics Acquisition
    10. 10. Google Analytics Content
    11. 11. Advanced Features • Internal Site Search • Goals • eCommerce • Filters and advanced segments • Dashboards • Custom Reports
    12. 12. Goals in Google Analytics Types of goals include: • Financial (eCommerce) • Alumni newsletter signups • School brochure requests • Contact forms • …and many more
    13. 13. Goals in Google Analytics Stats on Goals can be quite detailed, focus on improvements of conversion rates and, where possible, Goal Value.
    14. 14. Google Analytics - Dashboards
    15. 15. Social Media Monitoring • Measure (some of) the impact of social on your website objectives • Can show you how webpages are being shared across social networks • Traffic from social sources as well as (limited) activity on those sources
    16. 16. Other Social Media Tools…
    17. 17. Brandwatch One of the world’s leading tools for monitoring & analysing social media.
    18. 18. Topsy A more basic (free) tool - useful for quick checks of trends
    19. 19. Tweetarchivist Stats for keyword usage on Twitter.
    20. 20. Crowdbooster Shows reach through retweets and impressions.
    21. 21. MentionMapp Shows relationships to other Twitter users.
    22. 22. Twitonomy Comprehensive stats on your Twitter account.
    23. 23. Followerwonk Search Twitter bios to find influencers.
    24. 24. Twitter’s own Analytics Access at analytics.twitter.com
    25. 25. Twitter’s own Analytics Gives some useful insight into your followers as well as your tweets.
    26. 26. Facebook Insights Facebook’s own, highly detailed, analytics.
    27. 27. Social Crawlytics Simple way to check how your content is being shared on social media
    28. 28. Other Data Collection Methods • Simple but effective • Make it easy for people to feedback • Can be in-depth surveys… • …or simple questions on the website
    29. 29. Competitor & Industry Data Benchmarking data is hard to find but can be useful (e.g. Mailchimp): …or ask other people working on similar websites to yours!
    30. 30. Google Trends
    31. 31. Seasonal Factors Seasonal factors can play a big part in the amount of traffic and number of conversions that you get. Be sure to compare like for like (year-on-year) data where possible.
    32. 32. Data Accuracy The data is only any use if it’s accurate. Check and double check all your figures! Any Facebook ads to this target audience would be a waste of money.
    33. 33. Data Presentation Be careful how you present your data as this can be intentionally, or unintentionally, misleading. < A pie chart that adds up to 193%! A heart rate of -20?! >
    34. 34. You’ve got a lot of Data… …and that’s great! However, too much data can be overwhelming…
    35. 35. What to do with this Data • Work out what data is most important to you based on objectives • Analyse in detail rather than just looking at ‘headline’ figures • Begin to consider the ‘why’ rather than the ‘what’ • Benchmark and track for improvements over time • Identify problem areas - areas for concern are high bounce rates, underperforming channels and negative mentions on social media
    36. 36. It’s not enough just having this data… …we want to avoid this!
    37. 37. Pinpoint what the Issues are If the exact reason is unclear from the data alone, try a quick test yourself, ask your users directly or do some user testing.
    38. 38. Propose Solutions Once you have identified where the problem is, find a solution and test it
    39. 39. Get a Second Opinion Larger changes may require a second, unbiased, opinion. Tools like 5secondtest can help with this.
    40. 40. Get a Second Opinion Testers click to show their preference, and we have a clear winner…
    41. 41. User Testing
    42. 42. In Summary… • Use tools to get all the relevant data you need • Ask the right questions of your data • User testing, of some kind, is vital • Small changes can make big differences • On-going process - Keep monitoring and improving • Always lots areas for improvements… • …but focus on those which have the maximum impact on the overall objectives of your website
    43. 43. Thank you Luke Hay Research & UX Director @noporkpies
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