Empathetic Communication


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Empathetic Communication

  1. 1. Empathic Communication By Noorudeen T
  2. 2. Communication The Proportion of Communication 10% through Words 30% through sounds 60% through body language
  3. 3. Empathic Communication Listen with your
  4. 4. Empathic communication-Meaning <ul><li>“ Mentally entering into the feeling of a person….appreciating his perception or understanding” </li></ul><ul><li>Principles of Empathic Communication </li></ul><ul><li>Seek first to understand and then be understood </li></ul><ul><li>To interact effectively and to influence others we first need to understand them emotionally and intellectually . </li></ul>
  5. 5. How do people listen <ul><li>Ignoring </li></ul><ul><li>Pretending </li></ul><ul><li>Selective Listening </li></ul><ul><li>Attentive Listening </li></ul><ul><li>Active Listening </li></ul><ul><li>Empathic Listening </li></ul>
  6. 6. What is Empathic Listening? <ul><li>Mentally entering into the feeling of a person. </li></ul><ul><li>Appreciative perception </li></ul><ul><li>Understanding. </li></ul>
  7. 7. It aims at <ul><li>Non-judgmentally sensing what it’s like to be a speaker </li></ul><ul><li>Summarizing your impressions as they talk, without comments. </li></ul><ul><li>Listen to learn and learn to listen </li></ul>
  8. 8. An Example <ul><li>Father complains he cannot understand his kid and he never listens to him. The father does not have the vaguest idea of what was really going on inside his boy’s head. He looked into his own head and thought he saw the world including his boy. </li></ul>
  9. 9. Why Empathic Listening? <ul><li>It signals that you are respectful. They feel valued by you. </li></ul><ul><li>This builds trust, intimacy and relationships over time. </li></ul><ul><li>It demonstrates whether you comprehend what the speaker thinks and feels. </li></ul><ul><li>Minimizes misunderstandings </li></ul>
  10. 10. Therapeutic Nature of Empathic Listening <ul><li>A human being is </li></ul><ul><ul><ul><li>To be understood </li></ul></ul></ul><ul><ul><ul><li>To be affirmed </li></ul></ul></ul><ul><ul><ul><li>To be Validated </li></ul></ul></ul><ul><ul><ul><li>To be appreciated </li></ul></ul></ul><ul><li>Empathic Listening is deeply therapeutic and healing because it gives a person a “Psychological air”. </li></ul><ul><li>Enhances human motivation because satisfied needs do not motivate. It's only the unsatisfied need that motivates. </li></ul>
  11. 11. Autobiographic Responses <ul><li>We evaluate -agree or disagree </li></ul><ul><li>We probe -asking questions from our own frame of reference. </li></ul><ul><li>We advise - based on our experience. </li></ul><ul><li>We interpret -explain their motives and behavior based on ours. </li></ul>
  12. 12. Developmental stages of Empathic Listening <ul><li>Mimic content </li></ul><ul><li>A skill in “Active” and “Reflective” listening-repeating what the person said back to him or her. </li></ul>
  13. 13. #2 - Rephrase the Content <ul><li>Content rephrased in your own words </li></ul><ul><li>Using your left brain to understand the speaker </li></ul>
  14. 14. #3 Reflect the feeling <ul><li>Right brain comes into operation </li></ul><ul><li>Emphasizing on what the person feels </li></ul><ul><li>Less emphasis on what the person is saying </li></ul>
  15. 15. #4 - Rephrase the content and reflect the feeling <ul><li>Using both sides of the brain </li></ul><ul><li>Combination of stage 2 and 3. </li></ul>
  16. 16. When to listen empathically <ul><li>You feel your partner equals in human worth </li></ul><ul><li>Genuine interest in the speaker. </li></ul><ul><li>When the listener is not distracted. </li></ul>
  17. 17. How to listen empathically <ul><li>Acknowledge the speaker, </li></ul><ul><li>Increase the speaker's self-esteem and confidence, </li></ul><ul><li>Tell the speaker, &quot;You are important&quot; and &quot;I am not judging you,&quot; </li></ul><ul><li>Gain the speaker's cooperation,. </li></ul><ul><li>Reduce stress and tension. </li></ul>
  18. 18. Benefits of Empathic Listening <ul><li>Builds teamwork </li></ul><ul><li>Gain trust </li></ul><ul><li>Elicit openness </li></ul><ul><li>Gain a sharing of ideas and thoughts, and </li></ul><ul><li>Obtain more valid information about the speakers and the subject </li></ul>
  19. 19. Outcome of Empathic Listening- An Illustration <ul><li>Converts Transactional opportunities into transformational opportunities. </li></ul><ul><li>E.g.. A salesman has to really understand what his customer wants and he sells solutions to needs and problems of the customer. </li></ul><ul><li>On the other hand an amateur sales person sells his products. </li></ul>
  20. 20. Do and Don’ts in empathic listening <ul><li>Do’s </li></ul><ul><ul><li>Listen for emotion and content </li></ul></ul><ul><ul><li>Watch body language </li></ul></ul><ul><ul><li>Have a sincere desire to understand </li></ul></ul><ul><li>Don'ts </li></ul><ul><ul><li>Listen with the intent to reply </li></ul></ul><ul><ul><li>Clutter your brain with thoughts </li></ul></ul><ul><ul><li>Use empathic listening as a technique. </li></ul></ul>
  21. 21. What does empathic listening sound like? <ul><li>Commonly used phrases </li></ul><ul><ul><li>So you think that.. </li></ul></ul><ul><ul><li>What you need to know is.. </li></ul></ul><ul><ul><li>Seems you are unsure of.. </li></ul></ul><ul><ul><li>You are really feeling.. </li></ul></ul><ul><ul><li>It seemed to you that.. </li></ul></ul><ul><ul><li>Note the absence of the word “I” </li></ul></ul>
  22. 22. The result of empathic Listening <ul><li>Experience emotional Intimacy </li></ul><ul><li>Strengthening the relationship. </li></ul><ul><li>Increase credibility of ideas </li></ul>
  23. 23. Thank you for your patient Audience <ul><li>Done by: </li></ul><ul><li>Noorudeen T </li></ul><ul><li>[email_address] </li></ul>