www.nomads.com.au

                                                    Nomads Agent Online Reservation System


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www.nomads.com.au

                                                         Nomads Agent Online Reservation System


Accom...
www.nomads.com.au

                                                     Nomads Agent Online Reservation System

New Accomm...
www.nomads.com.au

                                                          Nomads Agent Online Reservation System

Overl...
www.nomads.com.au

                                                    Nomads Agent Online Reservation System


Making Spe...
www.nomads.com.au

                                                             Nomads Agent Online Reservation System

Co...
www.nomads.com.au

                                                     Nomads Agent Online Reservation System

Cancelling...
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                                                       Nomads Agent Online Reservation System


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www.nomads.com.au

                                                          Nomads Agent Online Reservation System


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                                                       Nomads Agent Online Reservation System


STEP 2:...
www.nomads.com.au

                                                 Nomads Agent Online Reservation System


STEP 3: Compl...
www.nomads.com.au

                                                         Nomads Agent Online Reservation System




Con...
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                                                     Nomads Agent Online Reservation System


Cancellin...
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Nomads Booking System Agent Training

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A guide to making bookings using the new Nomads online booking system

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Nomads Booking System Agent Training

  1. 1. www.nomads.com.au Nomads Agent Online Reservation System 1. MAKE A NEW ACCOMMODATION BOOKING Option 1: BOOK ACCOM navigation (blue menu at top of page) This button takes you straight to a new TIP! accommodation booking page Download rate guide Option 2: BOOK ACCOMMODATION ICON by clicking (Red Camel Box on homepage): the ‘View Resources’ This button allows you to search availability and link on rates for a given date and/or city homepage! Example: Search all accommodation in Cairns, Nov 17, 1 passenger
  2. 2. www.nomads.com.au Nomads Agent Online Reservation System Accommodation Results Page: • Results show cheapest dorm & private rooms for each property. • Each property shows star rating. • Price for entire stay is shown, along with nightly rates. • Status: o ‘On Request’= Reply received within 24 hours o ‘Available’ = Instantly confirmed o ‘Unavailable’ = Sold out Click the button next to each hostel name for full property details, including: • Name & address • Property description • Room types & rates • Property features • Child policy or other special notes • Cancellation policy • Images Click ‘Book Now’ from Accommodation Results page or ‘Book’ from Property Information page
  3. 3. www.nomads.com.au Nomads Agent Online Reservation System New Accommodation Booking form: Complete all fields: • Consultant name • Agent Reference • Pax surname and first name • Phone & email (if known) • Arrival details (if known) • Check in date Choose supplier and product name, number of passengers, and number of nights. Check out date will be automatically updated based on the number of nights entered. Rates and Specials: • Stay/pay offers will be displayed in a dropdown menu next to the product. • Stay/pay offers have a minimum and a maximum stay. For example, a 4th night free special rate is applied only if a minimum of 4 nights is booked, and only 4 nights will receive the special rate. • Additional nights can be booked at the normal rate by clicking ‘Add New Row’. • In this example, 4 nights are booked at the special rate, and 1 night at the normal rate.
  4. 4. www.nomads.com.au Nomads Agent Online Reservation System Overlapping Rates: • Some products contain rate changes from season to season. This will be shown in the product row by a message stating: This booking contains overlapping rate periods This will account for the total price not equalling the price per night x the number of nights. In this example, 10 nights at $28 would total $280, but the price drops on April 1, 2010, resulting in a price of $271.
  5. 5. www.nomads.com.au Nomads Agent Online Reservation System Making Special Requests: Use COMMENTS (top) box to make special requests/notes. These will be visible to your Pax requests female dorm customer. INTERNAL COMMENTS field will not be shown to the hostel or to your customer. SUPPLIER ONLY COMMENTS will be shown to the hostel, but not to your customer. Confirming a booking: Click the payment authorisation box at the bottom of the page, which will display the agent nett cost and the total retail booking cost. Then, click ‘Send to Hostel’. Agent is liable for any applicable cancellation penalties and all terms & conditions once the booking is TIP! Making multiple sent. bookings for the same guest? Choose ‘New Accommodation Booking for this customer’ in the ‘Show this page next:’ list at the bottom of the screen!
  6. 6. www.nomads.com.au Nomads Agent Online Reservation System Confirmations & vouchers: Agent will receive confirmation with the following details: Nomads Booking Number: 109648 Customer name: Garza, Carissa Agent Reference: 1234 Pax: 1 Supplier: TEST HOSTEL Product: [1 x person] TEST DORM Supplier Phone: 9280 4110 Supplier Address: 123 Main Street Total Retail Cost: $20.00 Total Nett Cost: $16.00 Check In: 25 Mar 2010 Check Out: 26 Mar 2010 Additional Includes breakfast Information/Extras: Cancellation Policy: Within 48 hours, 1 night How to get to the hostel Arrival Details: This email confirmation includes a pdf voucher attachment. Please give your customer the attached voucher or your own voucher with all relevant booking details. This will be required on checkin. Find a booking: • Click ‘Find Booking’ in top menu bar
  7. 7. www.nomads.com.au Nomads Agent Online Reservation System Cancelling an accommodation booking: • Click ‘canx’ button in the product row • If cancellation falls within penalty period, a penalty will be applied • The user must accept the cancellation in the bottom row, prior to clicking ‘Save booking & Send Request’ Booking was 4 nights, amending to 3 nights Changing an accommodation booking: Note: This procedure is to change dates, pax numbers, or room types ONLY. To change property, please cancel old booking and create a new booking. • In an existing booking, simply change the dates and/or room type and/or passengers. • In ‘Supplier Only Comments’, include the previous booking details, e.g.: o ‘Booking previously for 2 pax, now only 1’ o ‘Previous arrival date 1/12, now 2/12’ • Click ‘Send to Hostel’
  8. 8. www.nomads.com.au Nomads Agent Online Reservation System 2. MAKE A NEW PACKAGE BOOKING Option 1: BOOK PACKAGE navigation (blue menu at top of page) or Option 2: BOOK PACKAGE ICON (Red Camel Box on homepage): Search packages: • Choose agent booking location • Choose package location – this will filter the available packages in the next dropdown menu • Choose package name • Choose Travel Date & Number of pax • A ‘snapshot’ lists inclusions for your selected package
  9. 9. www.nomads.com.au Nomads Agent Online Reservation System STEP 1: Select date for tour/package components (excluding accommodation) • Some package components do not need to be confirmed ahead of time, such as transfers, meals, and open dated entry tickets. These can be left ‘Open’ • Some tour components can have the date confirmed now or left ‘Open’, such as full day tours to the Blue Mountains, dive trips, etc. If the date is green, it is available to confirm immediately. Selecting a date will book a seat. Selecting the ‘Open’ button does not book a seat. The customer must book this tour anytime prior to, or on, arrival. Availability is not guaranteed. • Choose your accommodation type in the last step and click the ‘Next’ button
  10. 10. www.nomads.com.au Nomads Agent Online Reservation System STEP 2: Book your accommodation • If the date is green it is available to confirm immediately • If a date is selected in this step, the supplier will be advised of the booking Alternatively…. • Leaving the Open button ticked means the customer must book the accommodation at a later time. Note: Open dated bookings do not guarantee availability and should be booked at least 7 days in advance. Closeouts apply in some locations – be sure to advise customer! Click ‘Next’ to proceed.
  11. 11. www.nomads.com.au Nomads Agent Online Reservation System STEP 3: Complete passenger details Complete all mandatory fields • Pax Surname • Pax First Name • Phone & email & country (optional unless booking a Working Holiday packages) This page also reviews the price and number of passengers. Then, click ‘Next’. STEP 4: Confirm the booking • In Package Details section, enter Agent Reference & consultant name • Each component shows as ‘Open Dated’ or the date that will be confirmed • Confirm the nett and retail cost of the package in order to confirm the booking. Check this payment authorisation box and click ‘Send Booking’ to complete the booking. Penalties may apply to cancel a booking once this is done.
  12. 12. www.nomads.com.au Nomads Agent Online Reservation System Confirmations & vouchers: Agent will receive confirmation email with the following details: Nomads Booking Number: 110878 Agent ref: 1234 Customer name: booking Test Pax: 1 Package: Test Package One Total Retail Cost: $400.00 Total Nett Cost: $320.00 Additional Information: This email confirmation includes a pdf voucher attachment. Please give your customer the attached voucher or your own voucher with all relevant booking details. This will be required on checkin and includes important transfer and tour information and all change and cancellation conditions.
  13. 13. www.nomads.com.au Nomads Agent Online Reservation System Cancelling a package booking: • Click ‘cancelled booking’ button in the top row • If cancellation falls within penalty period, a penalty will be applied Note: Most packages are fully refundable with more than 7 days notice. 7 to 4 days: 50% penalty. 3 days or fewer and all Working Holiday packages: no refunds. OTHER EXCEPTIONS MAY APPLY. User must accept the cancellation in the bottom row, then click ‘Send Booking’. Amending a package booking: • Please contact Nomads in Sydney on bookings@nomadsworld.com
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