The Power of         Resiliency  Successfully Negotiate  Life’s Twists and Turns© 2011 Magellan Health Services, Inc.
Learning Objectives   Define resiliency   Assess your own resiliency   Identify actions to enhance resiliency          ...
What is Resiliency?“I haven’t failed. I’ve identified 10,000 ways that don’t work”                                        ...
Resilient People….                                                                           See mistakes as              ...
How Resilient are You?  Please use this time to complete and score the Resiliency         Assessment on pages 1-3 of your ...
Building Your Resiliency    Developed by Dr. Al Siebert                               Take an   Nurture                   ...
Nurture Your Health and WellbeingKey Points:•    Events are neutral-they are neither stressful nor non-stressful. It is ou...
Nurture Your Health and Wellbeing                                                                 Fundamentals:           ...
Nurture Your Health and Wellbeing•   Focus on the things that you can control.•   Increase your positive experiences by do...
Take an Active Approach to Solve Problems                       We must think like survivors                           rat...
Steps to Problem Solving        Define the “real” problem based on what you can control         Identify the outcome you’d...
Foster a Strong Sense of “Self” Self-confidence-The expectations that you have for yourself.   “I will succeed” vs. “This ...
Foster a Strong Sense of “Self” Enhance your self-confidence by: •   Making a list of your accomplishments and telling oth...
Continue to LearnBe curious        Ask questions                Learn from experiences                        Learn from w...
Maintain an Adaptable Outlook •   Use challenging times as learning opportunities •   Identify strategies that you used to...
Maintain an Adaptable Outlook Have Reasonable Expectations Do you expect life to always go as you want it to go?       • T...
In Summary             “Life is not fair and that can be very good for you”                                               ...
References and Additional ResourcesBrooks, Robert & Goldstein, Sam (2001), Raising Resilient Children. NY:  McGraw-Hill.Ma...
Your Employee Assistance Program         Call toll-free or visit us at      www.MagellanHealth.com/member        24 hours ...
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  1. 1. The Power of Resiliency Successfully Negotiate Life’s Twists and Turns© 2011 Magellan Health Services, Inc.
  2. 2. Learning Objectives Define resiliency Assess your own resiliency Identify actions to enhance resiliency Magellan Health Services, Inc. 2
  3. 3. What is Resiliency?“I haven’t failed. I’ve identified 10,000 ways that don’t work” -Thomas Edison“I have missed more than 9,000 shots in my career. I have lost almost 300games. On 26 occasions I have been entrusted to take the game winninghot... and I missed. I have failed over and over and over again in my life.And thats precisely why I succeed.” -Michael Jordan“We can either watch life from the sidelines, or actively participate...Eitherwe let self-doubt and feelings of inadequacy prevent us from realizing ourpotential, or embrace the fact that when we turn our attention away fromourselves, our potential is limitless.” -Christopher Reeve Magellan Health Services, Inc. | 3
  4. 4. Resilient People…. See mistakes as Use humor to get learning opportunities through difficult times not failures Are flexible in their Creatively problem approach to life solveSiebert, Al (2010). The Survivor Personality. NY: Penguin Group, Inc. Magellan Health Services, Inc. | 4
  5. 5. How Resilient are You? Please use this time to complete and score the Resiliency Assessment on pages 1-3 of your handouts. Magellan Health Services, Inc. | 5
  6. 6. Building Your Resiliency Developed by Dr. Al Siebert Take an Nurture Foster a Maintain active your strong Continue an approach health & sense of to learn adaptable to solve well-being “self” outlook problemsSiebert, Al (2005). The Resiliency Advantage. Master Change, Thrive Under Pressure, and Bounce Back fromSetbacks. CA: Berrett-Koehler Publishers Magellan Health Services, Inc. | 6
  7. 7. Nurture Your Health and WellbeingKey Points:• Events are neutral-they are neither stressful nor non-stressful. It is our internal response to events that can induce a stress reaction.• We have the ability to determine our internal response.• People who are resilient manage their internal responses by taking care of their mental/spiritual/physical/emotional health, even during times of crisis.Siebert, Al (2005). The Resiliency Advantage. Master Change, Thrive Under Pressure, and Bounce Back fromSetbacks. CA: Berrett-Koehler Publishers Magellan Health Services, Inc. | 7
  8. 8. Nurture Your Health and Wellbeing Fundamentals: •Include physical activity •Maintain routines •Get enough sleep •Eat a balance diet •Avoid alcohol and other drugsSiebert, Al (2005). The Resiliency Advantage. Master Change, Thrive Under Pressure, and Bounce Back fromSetbacks. CA: Berrett-Koehler Publishers Magellan Health Services, Inc. | 8
  9. 9. Nurture Your Health and Wellbeing• Focus on the things that you can control.• Increase your positive experiences by doing more of the things that energize you or that bring you joy.• Decrease your negative experiences by managing your exposure to negative people/situations.• Use your sense of humor• Maintain relationships and ask for the support you need from others. • Help me problem solve, just listen to me vent, tell me what you would do in this situation.Siebert, Al (2005). The Resiliency Advantage. Master Change, Thrive Under Pressure, and Bounce Back fromSetbacks. CA: Berrett-Koehler Publishers Magellan Health Services, Inc. | 9
  10. 10. Take an Active Approach to Solve Problems We must think like survivors rather than victims! Focus on the things we can do something about rather than dwell on things outside of our control! Magellan Health Services, Inc. | 10
  11. 11. Steps to Problem Solving Define the “real” problem based on what you can control Identify the outcome you’d like Generate options based on what you can control Select an option and act Evaluate and reassessSiebert, Al (2005). The Resiliency Advantage. Master Change, Thrive Under Pressure, and Bounce Back fromSetbacks. CA: Berrett-Koehler Publishers Magellan Health Services, Inc. | 11
  12. 12. Foster a Strong Sense of “Self” Self-confidence-The expectations that you have for yourself. “I will succeed” vs. “This is too much to handle” Self-esteem-What you think of yourself. You may not always get compliments from others, even if you deserve them. Self-esteem means that you think highly of yourself and can give yourself the compliments you deserve rather than relying on others to give them to you. Self-concept- Answers the question, “Who am I?” If I define myself by job title or income, what happens when those things change?Siebert, Al (2005). The Resiliency Advantage. Master Change, Thrive Under Pressure, and Bounce Back fromSetbacks. CA: Berrett-Koehler Publishers Magellan Health Services, Inc. | 12
  13. 13. Foster a Strong Sense of “Self” Enhance your self-confidence by: • Making a list of your accomplishments and telling others about them • Spending time with other self-confident people • Setting a “stretch goal” Enhance your self-esteem by: • Making a list of your accomplishments and praising yourself! • When you are given a compliment respond with a simple “thank you” and enjoy the feeling Enhance your self-concept by: • Thinking of yourself in terms of your internal qualities rather than roles or titles; what makes you who you are?Siebert, Al (2005). The Resiliency Advantage. Master Change, Thrive Under Pressure, and Bounce Back fromSetbacks. CA: Berrett-Koehler Publishers Magellan Health Services, Inc. | 13
  14. 14. Continue to LearnBe curious Ask questions Learn from experiences Learn from watching others Listen to feedbackSiebert, Al (2005). The Resiliency Advantage. Master Change, Thrive Under Pressure, and Bounce Back fromSetbacks. CA: Berrett-Koehler Publishers Magellan Health Services, Inc. | 14
  15. 15. Maintain an Adaptable Outlook • Use challenging times as learning opportunities • Identify strategies that you used to negotiate past challenging situations. • Ask yourself: • What strengths/talents do I have to utilize in this situation? • How can I turn this to my advantage? • What unusual opportunity has this created? • What can I learn from this experience?Siebert, Al (2005). The Resiliency Advantage. Master Change, Thrive Under Pressure, and Bounce Back fromSetbacks. CA: Berrett-Koehler Publishers Magellan Health Services, Inc. | 15
  16. 16. Maintain an Adaptable Outlook Have Reasonable Expectations Do you expect life to always go as you want it to go? • The airplane to leave on time • The recognition you think you have earned Do you expect things to stay the same and never change? • Your job description or reporting hierarchy • Your relationships If so you may be setting yourself up for disappointment! What unrealistic expectations do you have?Siebert, Al (2005). The Resiliency Advantage. Master Change, Thrive Under Pressure, and Bounce Back fromSetbacks. CA: Berrett-Koehler Publishers Magellan Health Services, Inc. | 16
  17. 17. In Summary “Life is not fair and that can be very good for you” -Al SiebertSiebert, Al (2010) The Survivor Personality. NY: Penguin Group, Inc. Magellan Health Services, Inc. | 17
  18. 18. References and Additional ResourcesBrooks, Robert & Goldstein, Sam (2001), Raising Resilient Children. NY: McGraw-Hill.Magellan Health Services: www.magellanhealth.com/memberSiebert, Al (2005). The Resiliency Advantage.CA: Berrett-Koehler Publishers, Inc.Siebert, Al (2010). The Survivor Personality. NY: Penguin Group, Inc.The Resiliency Center: http://www.resiliencycenter.com/ Magellan Health Services, Inc. | 18
  19. 19. Your Employee Assistance Program Call toll-free or visit us at www.MagellanHealth.com/member 24 hours a day/7 days a week Thank you! Magellan Health Services, Inc. | 19

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