How to manage live chat sessions during holidays
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How to manage live chat sessions during holidays

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All of the companies rely greatly on their chat operators to handle their stimulating online support service, if truth is told; these companies are lost when they do not have their regular chat......

All of the companies rely greatly on their chat operators to handle their stimulating online support service, if truth is told; these companies are lost when they do not have their regular chat operators and greeters.

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  • 1. How to Manage Live Chat Sessions duringHolidays? Live chat support is one of the services thathelp the companies and their clients at the same time. The clients get the opportunity to understand the product and service before they buy and the company gets to make good relationship with their clients and retain them for a very long time. Thanks to live chat software and support, the companies and the clients manage to go through their daily business easily however;things change when the holiday season arrives. All of the companies rely greatly on their chat operators to handle their stimulating online support service, if truth istold; these companies are lost when they do not have their regular chat operators and greeters. Things go downhill when the holiday season arrives. The firm owners and entrepreneurs have no idea what they should do when their employees go on a holiday. The Halloween, Christmas and Easter seasons are more than hectic for the companies. The holidays invite countless people to make online purchases, all is good until the actual day of Christmas, Halloween or Easter arrives. The employees have holidays to spend some time with their families and the work at the office is put on hold. Now, most of the companies put a hold on their live chat support services and tell their clients that they will not be able to cater them through that platform until the holidays end. However, some companies forget to mention that on their websites, or they try to handle it on their own. The thingis good online support service in UAEis not easy. The clients are very particular and demanding and a person who has no experience of live chat handling will be toast in a matter of few minutes. If you want to stay available for your clients through the live chat platform then you need to do the following things. Hire Some Stand By Operators: You might be surprised but some operators remain willing to work during the holidays. The sheer number of such people is astounding. However, you have to understand one thing; you will not have to be too choosy about who you hire. The saying “beggars cannot be choosers” is ironically appropriate here. The people who are willing to handle the live chat service during the holidays are usually students who need money to help them with their college money. Do not be disheartened, as 75% of these students are experienced in live chat services and they know what they are doing. Most of them are freelancers and they are used to work from their laptops in their dorm rooms. Just provide them with your chat software and they will handle your services from there. Use Mobile Applications:
  • 2. Most of the live chat support software in the market hasa mobile application as well. And as 85% of the population is using smartphones now so this is not going to be a problem for you at all. Just make some flexible hours and ask your employees who will be willing to work during the holidays. Once they have agreed, just give them the software application to install in their mobile phones and they will handle the chat sessions from their homes. It is as simple as that. However, you will have to make sure that they are paid properly for their efforts because this is indeed a holiday time.