Exceptionally helpful live chat feature you should look for
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Exceptionally helpful live chat feature you should look for

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You will need help if you are new to the world of e-commerce. At first, almost every live chat providing software will seem the same; however, some features make the difference between good and ...

You will need help if you are new to the world of e-commerce. At first, almost every live chat providing software will seem the same; however, some features make the difference between good and average software.

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Exceptionally helpful live chat feature you should look for Exceptionally helpful live chat feature you should look for Document Transcript

  • Exceptionally Helpful Live Chat Feature You Should Look For You will need help if you are new to the world of e-commerce. At first, almost every live chat providing software will seem the same; however, some features make the difference between good and average software. The internetprovides numerous business opportunities for the people, looking to make extra cash. The economy is tough and everyone needs to have additional source of income to keep him afloat in the trying times. However, online business has its needs and demands as well; you cannot hope to make money without investing some into it first. Luckily, if you invest in good live chat support software, your problems can be solved effectively. However, a person needs to find good live chat softwarethat has all the features to help his company. To the untrained eye, every software is the same. He will not be able to distinguish between the good software from the bad. Not to worry though, here are some features that must be a part of the software you buy. Pre-Chat Areas: When a visitor arrives on your website,he will want to talk to your live chat operator. Of course, this is not any physical convenience store where the customer service agent can read the client;the chat operator will need information about the client to start the conversation. The pre-chat areas of live support chat service in UAEwill be helpful in getting proper information about the customer, especially when you have different departments like technical support, sales, general questions or marketing queries. In simple words, you will give options to your client to choose the department from, which they need assistance, this will allow the chat operator to get to the point, end the chat quickly and moveto other clients in time. Chat Alerts: This might seem trivial but chat alerts are very important. The one thing that can bring good chat software down is its chat alert system. You cannot expect to have busy days right from the beginning of your online business, even experienced online companies have slow and fast days. During the slow days, the chat operator will not be as alert as he is during the fast days. A chat alert system will be helpful in these situations, during the slow days; the chat operator can turn the alert on, tend to the client at the right time without staring blankly at the admin panel. Auto-Invitations and Replies:
  • Usually, the new online company owners will want to control the chats on their own. They will not hire chat operators until their business is pulling in a steady cash flow. In these cases, auto invitations are very helpful. This system is very easy to setup and very helpful. The chat operator can send personalized chat invitations to the client at the time they arrive on the website, the operator will only have to set a time, the type and the URL of the page. Whenever, a client arrives on that page, he will get an automated invitation. Canned Messages: Canned messages are also very helpful for the newbies. These messages are preinstalled and can be altered in any way the operator wants. These messages will have complete information about certain products or they can be simple greetings. It is totally upto you. These messages allow you to manage your chats simultaneously and save your time. Offline mode and social buttons are also very helpful features. Of course, you cannot be online at all the times, so you need to have an offline mode that will allow your clients to leave a message for you with an email address. The social buttons will direct your clients to your social media pages that will increase your traffic and increase sales chances.