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Today's consumers want information now, and can access it from anywhere at any time. This is a great advantage for the consumer however, retailers and product manufacturers face a dilemma: How do I capture the showroomers? How do I bridge the gap between the product itself and the customers' need for that product? Virtual Agents can be accessed 24x7, in the palm of your hand. New technology empowers your prospect and existing customers to scan, learn, connect with your brand, become your best sales person (by sharing purchases/solutions via social media) and become a loyal customer.
Follow Donna on her journey as she leverages Virtual Agent technology, the always on sales/support rep, across multiple touch points with your brand. Learn how Virtual Agents are becoming the customer's preferred interaction channel from the moment he/she interacts with your brand, all the way through the customer lifecycle.
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