noHold, Inc. Copyright © 2013
How to Increase Sales
by Tracking Four Specific Problems
Unassisted Sales at the Store
Resellers often lack the product expertise to convert prospects into customers.
1
Unassisted Sales Online 2
E-tailers often lack the resources and bandwidth to support sales transactions.
Cart Abandonment 3
An average of 76% of online purchases are abandoned before checkout.
Call Center Sales
High turnover at the Call Center makes it difficult for Agents to be effective Sales People.
4
A company solved these problems in 2 steps.
1. 2.
STEP 1:
Create a
Virtual
Agent
(SalesAdvisor)
A Virtual Agent is a Web application that looks a little like Live Chat.
You type your question here
You get your
answer here
The solution is provided by an Artificial Intelligence …
… NOT humans.
A SalesAdvisor™ is a special type of Virtual Agent designed to
increase Sales.
Educating
Advising
Cross-Selling
to customers.
SalesAdvisor does this by
&
Your question
Example of Educating
The answer
Example of Educating
The answer
Example of Educating
Informed
prospects
become
customers.
Advising means bridging the gap between…
The way end users perceive the need for a product …
The way end users perceive the need for a product …
…and the features of the product itself.
Most people don’t buy an AC 1800 router because it is Dual Band.
People buy it because it allows the whole family to enjoy fast
Internet TV
Example of Advising
Your question
Example of Advising
The SalesAdvisor™
asks appropriate
questions to lead the
prospect to the right
product…
Example of Advising
The SalesAdvisor™
asks appropriate
questions to lead the
prospect to the right
product…
… and then pro...
Cross-Selling identifies new
opportunities based on a
customer’s existing setup…
If you have this…
If you have this… … you may also need this!
Example of Cross-Selling
Your question
Example of Cross-Selling
The SalesAdvisor™
asks appropriate
questions to lead the
prospect to the right
product…
Example of Cross-Selling
The SalesAdvisor™
asks appropriate
questions to lead the
prospect to the right
product…
Cross-Sel...
We collect all customer
interactions…
We collect all customer
interactions…
transform them into Metrics…
We collect all customer
interactions…
transform them into Metrics…
to identify “Purchase Triggers” for
your customers.
STEP 2:
Deploy the
Virtual Agent
across
channels
Where should the
SalesAdvisor be deployed?
At the Store with a Smartphone or Tablet
Your company can empower store associates to help sell more
of your products.
At the Store with a Smartphone or Tablet
Online Stores
How long does it take to install?
Your company can assist online prospects 24 hours a day.
Online Stores: e-tailers
Online Stores: Product Pages
How long does it take to install?
Prospects can get the information they need to become custo...
Effect of Virtual Agent on e-Store
ClickThroughstoe-Store
Upon Cart Abandonment
Upon Cart Abandonment
Fleeing prospects are given the opportunity to ask the questions preventing them
from becoming a cus...
At the Call Center
At the Call Center
Your Agents are always empowered with the winning script.
SalesAdvisor
Virtual Agent
Cart Abandonment
Product Pages Brick and Mortar Store
e-tailer Pages
Call Center
Lessons Learned…
Focus: You don’t need to make a
big investment to prove that
Virtual Agents can work for you.
Start by co...
There is an easy way to prove
this can work for you…
www.noHold.com
noHold Inc. builds Virtual Agents that help some of the most
successful companies in the world, increase re...
How to Increase Sales by Tracking Four Specific Problems - by noHold Inc.
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How to Increase Sales by Tracking Four Specific Problems - by noHold Inc.

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This is a short 3 minutes presentation that provides practical ideas on how to resolve 4 typical problems that prevent Revenue growth. VP and Directors of Sales and Marketing will learn how to: 1) Increase Sales at Brick and Mortar Stores 2) Increase Online Sales in your e-Store and resellers' e-Stores 3) Reduce Cart Abandonment 4) Assist in Call Center Sales.

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How to Increase Sales by Tracking Four Specific Problems - by noHold Inc.

  1. 1. noHold, Inc. Copyright © 2013 How to Increase Sales by Tracking Four Specific Problems
  2. 2. Unassisted Sales at the Store Resellers often lack the product expertise to convert prospects into customers. 1
  3. 3. Unassisted Sales Online 2 E-tailers often lack the resources and bandwidth to support sales transactions.
  4. 4. Cart Abandonment 3 An average of 76% of online purchases are abandoned before checkout.
  5. 5. Call Center Sales High turnover at the Call Center makes it difficult for Agents to be effective Sales People. 4
  6. 6. A company solved these problems in 2 steps. 1. 2.
  7. 7. STEP 1: Create a Virtual Agent (SalesAdvisor)
  8. 8. A Virtual Agent is a Web application that looks a little like Live Chat.
  9. 9. You type your question here
  10. 10. You get your answer here
  11. 11. The solution is provided by an Artificial Intelligence …
  12. 12. … NOT humans.
  13. 13. A SalesAdvisor™ is a special type of Virtual Agent designed to increase Sales.
  14. 14. Educating Advising Cross-Selling to customers. SalesAdvisor does this by &
  15. 15. Your question Example of Educating
  16. 16. The answer Example of Educating
  17. 17. The answer Example of Educating Informed prospects become customers.
  18. 18. Advising means bridging the gap between…
  19. 19. The way end users perceive the need for a product …
  20. 20. The way end users perceive the need for a product … …and the features of the product itself.
  21. 21. Most people don’t buy an AC 1800 router because it is Dual Band.
  22. 22. People buy it because it allows the whole family to enjoy fast Internet TV
  23. 23. Example of Advising Your question
  24. 24. Example of Advising The SalesAdvisor™ asks appropriate questions to lead the prospect to the right product…
  25. 25. Example of Advising The SalesAdvisor™ asks appropriate questions to lead the prospect to the right product… … and then provides a suggestion. The bridge is complete!
  26. 26. Cross-Selling identifies new opportunities based on a customer’s existing setup…
  27. 27. If you have this…
  28. 28. If you have this… … you may also need this!
  29. 29. Example of Cross-Selling Your question
  30. 30. Example of Cross-Selling The SalesAdvisor™ asks appropriate questions to lead the prospect to the right product…
  31. 31. Example of Cross-Selling The SalesAdvisor™ asks appropriate questions to lead the prospect to the right product… Cross-Selling at work!
  32. 32. We collect all customer interactions…
  33. 33. We collect all customer interactions… transform them into Metrics…
  34. 34. We collect all customer interactions… transform them into Metrics… to identify “Purchase Triggers” for your customers.
  35. 35. STEP 2: Deploy the Virtual Agent across channels
  36. 36. Where should the SalesAdvisor be deployed?
  37. 37. At the Store with a Smartphone or Tablet
  38. 38. Your company can empower store associates to help sell more of your products. At the Store with a Smartphone or Tablet
  39. 39. Online Stores
  40. 40. How long does it take to install? Your company can assist online prospects 24 hours a day. Online Stores: e-tailers
  41. 41. Online Stores: Product Pages How long does it take to install? Prospects can get the information they need to become customers, on their own terms.
  42. 42. Effect of Virtual Agent on e-Store ClickThroughstoe-Store
  43. 43. Upon Cart Abandonment
  44. 44. Upon Cart Abandonment Fleeing prospects are given the opportunity to ask the questions preventing them from becoming a customer. Thank you for your interest in Jaz. Is there anything else we could have provided?
  45. 45. At the Call Center
  46. 46. At the Call Center Your Agents are always empowered with the winning script.
  47. 47. SalesAdvisor Virtual Agent Cart Abandonment Product Pages Brick and Mortar Store e-tailer Pages Call Center
  48. 48. Lessons Learned… Focus: You don’t need to make a big investment to prove that Virtual Agents can work for you. Start by covering just one of your products. Leverage: Use data from your existing Sales channels to get a jump-start. Don’t spend too much time trying to make it perfect. Instead, create an ecosystem where you can measure results quickly and adapt.
  49. 49. There is an easy way to prove this can work for you…
  50. 50. www.noHold.com noHold Inc. builds Virtual Agents that help some of the most successful companies in the world, increase revenue and decrease cost, while increasing customer satisfaction. Smarter Self-Service Attract. Convert. Fulfill. Support. noHold, Inc. Copyright © 2013 Visit us at

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