How to Increase Sales by Tracking Four Specific Problems - by noHold Inc.

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This is a short 3 minutes presentation that provides practical ideas on how to resolve 4 typical problems that prevent Revenue growth. VP and Directors of Sales and Marketing will learn how to: 1) …

This is a short 3 minutes presentation that provides practical ideas on how to resolve 4 typical problems that prevent Revenue growth. VP and Directors of Sales and Marketing will learn how to: 1) Increase Sales at Brick and Mortar Stores 2) Increase Online Sales in your e-Store and resellers' e-Stores 3) Reduce Cart Abandonment 4) Assist in Call Center Sales.

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  • 1. noHold, Inc. Copyright © 2013 How to Increase Sales by Tracking Four Specific Problems
  • 2. Unassisted Sales at the Store Resellers often lack the product expertise to convert prospects into customers. 1
  • 3. Unassisted Sales Online 2 E-tailers often lack the resources and bandwidth to support sales transactions.
  • 4. Cart Abandonment 3 An average of 76% of online purchases are abandoned before checkout.
  • 5. Call Center Sales High turnover at the Call Center makes it difficult for Agents to be effective Sales People. 4
  • 6. A company solved these problems in 2 steps. 1. 2.
  • 7. STEP 1: Create a Virtual Agent (SalesAdvisor)
  • 8. A Virtual Agent is a Web application that looks a little like Live Chat.
  • 9. You type your question here
  • 10. You get your answer here
  • 11. The solution is provided by an Artificial Intelligence …
  • 12. … NOT humans.
  • 13. A SalesAdvisor™ is a special type of Virtual Agent designed to increase Sales.
  • 14. Educating Advising Cross-Selling to customers. SalesAdvisor does this by &
  • 15. Your question Example of Educating
  • 16. The answer Example of Educating
  • 17. The answer Example of Educating Informed prospects become customers.
  • 18. Advising means bridging the gap between…
  • 19. The way end users perceive the need for a product …
  • 20. The way end users perceive the need for a product … …and the features of the product itself.
  • 21. Most people don’t buy an AC 1800 router because it is Dual Band.
  • 22. People buy it because it allows the whole family to enjoy fast Internet TV
  • 23. Example of Advising Your question
  • 24. Example of Advising The SalesAdvisor™ asks appropriate questions to lead the prospect to the right product…
  • 25. Example of Advising The SalesAdvisor™ asks appropriate questions to lead the prospect to the right product… … and then provides a suggestion. The bridge is complete!
  • 26. Cross-Selling identifies new opportunities based on a customer’s existing setup…
  • 27. If you have this…
  • 28. If you have this… … you may also need this!
  • 29. Example of Cross-Selling Your question
  • 30. Example of Cross-Selling The SalesAdvisor™ asks appropriate questions to lead the prospect to the right product…
  • 31. Example of Cross-Selling The SalesAdvisor™ asks appropriate questions to lead the prospect to the right product… Cross-Selling at work!
  • 32. We collect all customer interactions…
  • 33. We collect all customer interactions… transform them into Metrics…
  • 34. We collect all customer interactions… transform them into Metrics… to identify “Purchase Triggers” for your customers.
  • 35. STEP 2: Deploy the Virtual Agent across channels
  • 36. Where should the SalesAdvisor be deployed?
  • 37. At the Store with a Smartphone or Tablet
  • 38. Your company can empower store associates to help sell more of your products. At the Store with a Smartphone or Tablet
  • 39. Online Stores
  • 40. How long does it take to install? Your company can assist online prospects 24 hours a day. Online Stores: e-tailers
  • 41. Online Stores: Product Pages How long does it take to install? Prospects can get the information they need to become customers, on their own terms.
  • 42. Effect of Virtual Agent on e-Store ClickThroughstoe-Store
  • 43. Upon Cart Abandonment
  • 44. Upon Cart Abandonment Fleeing prospects are given the opportunity to ask the questions preventing them from becoming a customer. Thank you for your interest in Jaz. Is there anything else we could have provided?
  • 45. At the Call Center
  • 46. At the Call Center Your Agents are always empowered with the winning script.
  • 47. SalesAdvisor Virtual Agent Cart Abandonment Product Pages Brick and Mortar Store e-tailer Pages Call Center
  • 48. Lessons Learned… Focus: You don’t need to make a big investment to prove that Virtual Agents can work for you. Start by covering just one of your products. Leverage: Use data from your existing Sales channels to get a jump-start. Don’t spend too much time trying to make it perfect. Instead, create an ecosystem where you can measure results quickly and adapt.
  • 49. There is an easy way to prove this can work for you…
  • 50. www.noHold.com noHold Inc. builds Virtual Agents that help some of the most successful companies in the world, increase revenue and decrease cost, while increasing customer satisfaction. Smarter Self-Service Attract. Convert. Fulfill. Support. noHold, Inc. Copyright © 2013 Visit us at