How to Win One of the Top 3 Customer Service Awards

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Have you ever wondered how to be the recipient of a prestigious customer service award for online support? In this presentation we outline the steps needed to take to win a TSIA Star Award, the CRM Excellence Award, and the Association of Support Professionals Award.
Don't forget to check out our SlideShare presentation entitled How to be Award Winning for helpful tips!
http://www.slideshare.net/noHoldVirtualAgents/how-to-be-award-winning

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How to Win One of the Top 3 Customer Service Awards

  1. 1. noHold Inc. Copyright© 2013 How to Win One of the Top 3 Customer Service Awards
  2. 2. CHAPTER 1 How to Apply for the
  3. 3. 1. Select a category that fits best for what your company is doing and download the nomination form. www.tsia.com/star
  4. 4. 2. Email your completed nomination form to Sheri Kennedy. Click here for email address
  5. 5. 3. Create a PowerPointpresentati on using TSIA’s template to create your own story.
  6. 6. Your company must be a corporate member of the TSIA discipline you are applying for. Rules and Regulations
  7. 7. 1 application……Total fee - $3300 2 applications…..Total fee - $6000 3 applications…..Total fee - $9000 4 applications…Total fee - $12000 5 applications…Total fee - $15000 Expenses Submit
  8. 8. “ We never stop improving. It’s just part of our routine - We turn our attention to every single detail that might be involved in the customer experience...And that is a very BIG fish to fry. ” TarikMahmoud Former Manager of eSupport at Cisco TSIA Hall of Fame Lifetime Achievement Award Winner
  9. 9. CHAPTER 2 How to Enter the *Specifically for the category of Customer Experience Excellence Award
  10. 10. Download and Complete the Nomination Form…
  11. 11. a. Basic company information b. Contact information c. Industry category d. Company size e. Company revenue f. Estimated cost of initiative Corporate InformationSection I
  12. 12. (a) Vision (b) Execution (c) Outcome Section II
  13. 13. (a) Vision Discuss goals of the customer experience initiative.
  14. 14. (b) Execution and Strategy Explain elements of your customer experience strategy.
  15. 15. (b) Outcome and Results Provide the specific hard and soft results of the initiative.
  16. 16. Tips to help you win…
  17. 17. 1 Your submission should be structured in a story format. Not a fantasy story, realistic.
  18. 18. What lessons have you learned? Create a cohesive story. What are your goals for the future? 2 Critical success factors to include:
  19. 19. 3 Impressive statistics never hurt anyone. Sharing your success through numbers is always a plus.
  20. 20. Rules and Regulations  There is NO application fee  You do NOT need to be a client to apply  You CAN apply for more than one category.
  21. 21. “ The 2013 winners showcase excellence in customer centricity. These 12 customer-focused leaders demonstrate how an enterprise commitment to making improvements to the customer experience and investing in the right technologies, processes, and people can lead to real financial gains.” Mila D’Antonio, Editor-in-Chief of 1to1 Media.
  22. 22. CHAPTER 3 How to Apply for
  23. 23. Click here for the entry form  No need to be a member  $285 application fee per site  Just fill in basic company information and provide billing information Download the Entry Form
  24. 24. Submit an essay that includes…
  25. 25. Next, discuss the largestchallenge you faced when implementing your support site
  26. 26. Then, discuss your company’s solution…
  27. 27. Metricsused to measure results and…
  28. 28. What lessons you have learned.
  29. 29. Lastly, describe what three key features the judges should pay particularly close attention to.
  30. 30. Entry form and essay must be submitted electronically. *PDF format ONLY!
  31. 31. Scoring Criteria  Overall usability, design and navigation  Knowledgebase and search implementation  Interactive features  Community engagement  Site development strategy
  32. 32. Remember the Only Way to Have a Chance to Win is to Enter!
  33. 33. Resources  http://www.tsia.com/assets/templates/tsia1/STAR_Awards_Guide_2013.pdf  http://www.1to1media.com/crmexcellence/view.aspx?itemid=34258  http://www.asponline.com/awards.html  http://www.slideshare.net/noHoldVirtualAgents/how-to-be-a  http://www.slideshare.net/noHoldVirtualAgents/final-support-as-leader-in- innovation-cisco-nohold-050112ward-winning noHold, Inc. Copyright© 2013
  34. 34. Good Luck! noHold, Inc. Copyright© 2013

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