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CJN 405 Lecture 3-22-11
 

CJN 405 Lecture 3-22-11

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This is a copy of my Power Point presentation on the topic of Organizational Culture Theory and Critical Theory. This lecture was taught at Suffolk University Communication Department on March 22, ...

This is a copy of my Power Point presentation on the topic of Organizational Culture Theory and Critical Theory. This lecture was taught at Suffolk University Communication Department on March 22, 2011.

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    CJN 405 Lecture 3-22-11 CJN 405 Lecture 3-22-11 Presentation Transcript

    • CJN-405-D Communication TheorySpring 2011
      Professor: Dr. Gloria M. Boone
      gboone@suffolk.edu
      Guest Lecturer: Natalia Musatova
      natalia.musatova@gmail.com
    • Class Layout
      • Introduction
      • Lecture: Organizational Culture Theory
      Critical Theory
      • Discussion
      • Trivia Quiz
      • Evaluations
    • Organizational Culture Theory
      • Understand organization (org.) through cultural lens
      • Proposed by anthropologist Clifford Geertz
      • Explore org. life beyond popular culture
      • Organizations have values, stories, goals, practices and philosophies
    • What is Organizational Culture?
      “Culture is not something an organization has; a culture is something an organization is”.
      Pacanowsky & O’Donnell-Trujillo, 1982, p. 146.
    • Organizational Culture
      “I don’t know how it started, either. All I know is that it’s part of our corporate culture.”
    • Culture
      Organization Culture = beyond the variety of races, ethnicities, backgrounds, etc.
      Culture is communicatively constructed
      Culture is distinct to each organization
      Includes emotional and psychological climate (i.e. morale, attitudes and levels of productivity)
    • Organizational Culture
      Example: Winner Culture
    • Assumptions of Organizational Culture Theory
      Members create and maintain a shared sense of organizational reality (shared values)
      Use and interpretation of symbols (stories, rituals, communication styles)
      Cultures vary across organizations, and interpretations of actions within these cultures are diverse.
    • Shared Symbols
      • Actions, routines, rituals, conversations
      • Each symbol has a unique meaning that people attach to these symbols
      • Physical, behavioral and verbal symbols (ex.: building décor, customs and rituals, jokes and stories)
    • Organizational Culture Theory
      • “…Observe, record, and make sense of the communicative behavior of organizational members” (Pacanowsky and O’Donnell-Trujillo, 1982, p. 250)
      • Understand the “totality or lived experience within organizations” (Pacanowsky, 1989, p. 250).
    • Organizational Culture Theory
    • Critical Theory
      Stanley Deetz-
      • Challenges organizational corporate structure
      • Need for balance between corporate and human interests
      • Workplaces can be made more productive through communication reforms
    • Critical Theory
      Corporate dominance (emphasis on managerial control) in decision making
      Corporate messages shape reality (meanings and values)
      Language and communication strategies contribute to corporate climate
    • Critical Theory: Types of Control
      Strategy-Overt Managerial Control
      • Desire to control above all
      • Focusing on control to avoid conflict
      Consent-Covert Control Without Objection
      • Control through voluntary consent
      • Common sense control
      • Examples: GPA, admissions standards, academic hierarchy, and other policies
    • Critical Theory: Power Struggle
    • Critical Theory: SOLUTION
      • Democratic approach
      • Mediation not persuasion
      • Management reintegrated
      into production
      • All stakeholders should
      have a “voice” and be
      committed to the organization’s success
    • Questions?
      Let’s Discuss