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Ideas that Matter > Malcolm Brown discusses problems and opportunities in transforming learning and the concept of a “wicked problem” in which the cause of the problem is complex and ambiguous. Problems bring us to opportunities and Brown discusses methodology called “design thinking,” which outlines the process to take advantage of such opportunities. Malcolm Brown has been Director of the EDUCAUSE Learning Initiative since 2009 and has initiated major ELI undertakings such as its Seeking Evidence of Impact program. Prior to assuming the ELI directorship, he was the Director of Academic Computing at Dartmouth College, overseeing a team active in instructional technology, research computing,classroom technology, and pedagogical innovation.