Rural Inclusion: Designing a training session for public authorities

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  • Helps citizens and businesses find the specific version of the public services which addresses their needs and matches their profiles among a large number of service versions that a public service type has, through a user-friendly, self-explanatory interface that offers them the necessary guidance throughout the process. Informs citizens and businesses whether they are eligible for a specific public service. Provides complete and well-structured information for the identified service The component has been developed and deployed in the context of SemanticGov by the Digital Enterprise Research Institute (NUIG), Ireland and CERTH
  • Evolution of CMTube, designed and developed by CEDEP based on latest web trends makes extensive usage of video, profiling, game dynamics, agents and network visualizations captures the attention and involvement of community members
  • Online observatory that has been developed in the context of the Rural-eGov ( http://rural-egov.eu ) Leonardo da Vinci (LdV) initiative Monitors and assesses the e-Government services that are being deployed in a number of rural areas around Europe.

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  • 1. Rural Inclusion Designing a Training Session for Public AuthoritiesNikolaos Marianos, Alexios Dimitropoulos, Katerina Papakonstantinou, Sofia Mavrogianni Greek Research & Technology Network, Athens, GreeceRural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Programme – ICT Policy SupportProgramme (ICT PSP)
  • 2. Rural Inclusion Vision: Making the life of civil servants and entrepreneurs in rural areas easier through innovative eGov services, training tools and methods Principal Objective: To reduce the administrative burdens (ABs) of rural SMEs, by reducing the information elicitation process of businesses when they want to use a particular instance of some public service, or making more effective use of the resources Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 2 Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
  • 3. Rural Inclusion Objectives To deploy a number of innovative eGov services that will complement the provision of the selected public services, and will facilitate the interaction between the rural SMEs and the regional authorities To adopt and implement an innovative approach for the training of both staff of the regional public agencies and SME communities on the use of the deployed eGov services, aiming at a cultural change towards the use of online public services Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 3 Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
  • 4. Rural Inclusion Platform Incubator of three components  Semantic eGov  The main bundle of semantic eGov services that helps reducing the administrative burden for rural SMEs, in regard to their transactions with regional public authorities  eGovTube  A semantically interactive web platform for knowledge and experience exchange between users related to facilitating the gradual adoption of the innovations proposed  RuralObservatory2.0  The carrier of training content , also provisioning for some additional eGov services Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 4 Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
  • 5. Semantic eGov The main bundle of semantic eGov services that helps reducing the administrative burden for rural SMEs, in regard to their transactions with regional public authorities [designed by NUIG & CERTH] Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 5 Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
  • 6. eGovTubeA semantically interactive web platform for knowledge and experience exchange between users related to facilitating the gradual adoption of the innovations proposed (i.e. the eGov services proposed by Semantic eGov and Observatory 2.0) in the target communities [designed and developed by CEDEP] Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 6 Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
  • 7. RuralObservatory 2.0 The carrier of training content, also provisioning for someadditional eGov services [designed and developed by GRNET] Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 7 Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
  • 8. Training and Living Labs in Rural Inclusion Major aspect of the overall Rural Inclusion approach  a collaborative training and networking approach  What? adopt and implement an innovative approach for the training  Who?  staff of the regional public agencies  SME communities  On What? on the use of the deployed eGov services, aiming at a cultural change towards the use of online public services  Why? to accomplish a cultural change towards the usage of online public services Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 8 Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
  • 9. Objectives of the Training Events forPAs Train Public Authorities to:  become professional in using the services of the Rural Inclusion project  model Public Authorities services according to the Rural Inclusion service modeling methodology  assist their community in taking up the services provided by Rural Inclusion Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 9 Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
  • 10. Training Events It is expected that training events will take place in the five (5) participating user regions  In the Greek island of Chios  In the Spanish autonomous region La Rioja  In the French area of Lammote - Beuvron  In the area of Latvia  In the Communauté de Communes du Nord Martinique (overseas France) Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 10 Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
  • 11. Training Events Organised by user partners and supported by technical partners Supported by training content found on the RI Wiki, Rural Observatory 2.0 and eGovTube Two kinds of training events:  Small Scale Local Events  Large Scale National Events Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 11 Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
  • 12. Small Scale Training Events 3-5 PA employees and representatives of Local Public Authorities focusing on both training and dissemination encourage and support the development of links and first discussions on possible collaborations participants asked to participate to the Large Scale National events and provide contacts evaluate the R.I. platform Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 12 Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
  • 13. Large Scale Training Events 10-15 P.A. employees and representatives of National Public Authorities Training on:  Modelling public services  Using R.I. Services and Tools  Hands on sessions Invite to model their public services using R.I. methodology evaluate both the training session and the R.I. platform Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 13 Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
  • 14. Participants Representatives of RI project partners, as facilitators Tutors who will conduct the training Representatives of the hosting PA, not only as facilitators, but also as recipients of training PA representatives/ employees Representatives of selected SMEs, SMEs Associations and start-up companies Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 14 Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
  • 15. Large Scale Events Agenda (1/3) Welcome speech and introduction Pre Training Session Evaluation (Questionnaires by GRNET) Setting up Rural LL in RI Introduction to eGovernment Introduction to Public Services The role of Rural Inclusion Public services for Rural Businesses Hands-on Session – Using the R.I. Services Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 15 Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
  • 16. Large Scale Events Agenda (2/3) Measuring Administrative Burdens GEA PS Description Template Poor versus complete service descriptions GEA PS Description Example Diagrams for modeling public services Presentation of a real example of a modeled public service Hands-on Session – Modeling of real public services Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 16 Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
  • 17. Large Scale Events Agenda (3/3) Presentation of the eGovTube Hands-on Session – eGovTube Using and exploiting the opportunities of RuralObservatory 2.0 Hands-on Session – RuralObservatory 2.0 Q&A session Post Training Session Evaluation Closing Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 17 Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
  • 18. Training Events Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 18 Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
  • 19. Conclusions Training Sessions aim to train the personnel of Public Authorities (P.A.). To achieve maximum impact from the initial interaction and consultations with the P.A. employees, a two-step process comprising of Small Scale Local events and Large Scale National Training events is proposed. Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 19 Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)