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Diagrama espina de pescado

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  • 1. Diagrama de espina de pescado Evaluación manual de operadores del Call Center del Banco de Venezuela Personal Técnico Procedimientos Gobierno Recursos tecnológicos Operadores Institución Bancaria Carencia de recursos tecnológicos Resistencia al cambio Carencia de personal especializado Carencia de habilidades técnicas Tecnología desactualizada Numero reducido de especialistas Ausencia de políticas renovación tecnológica Carencia de actualización Carencia de certificaciones metodológicas Restricciones tecnológicas Fuga de información Ausencia de personal capacitado Recursos económicos