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Dealing with People
 

Dealing with People

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    Dealing with People Dealing with People Presentation Transcript

    • Dealing with Peoplewith Rosie O’HaraofNLP Highland
    • © NLP Highland – 2005-8
      Deletion
      Distortion
      Generalisation
      Internal
      Re-presentation
      Images
      Sounds
      Feelings
      Smells
      Taste
      Self-Talk
      Filters
      Language
      Beliefs and Values
      Memories
      Past experiences
      Decisions
      Meta-Programs
      Attitudes
      Experience
      SeeV
      HearA
      FeelK
      SmellO
      TasteG
      InternalState
      Behaviour
      Physiology
      How we process the world in NLP terms
    • Rosie O’Hara – NLP Highland
      Visual Preference
      I see
      There’s light at the end of the tunnel
      I can picture what you are saying
      Beyond a shadow of a doubt
      It’s not all clear
    • Rosie O’Hara – NLP Highland
      Auditory Preference
      I hear what you say
      We’re on the same wavelength
      I would like to comment
      That rings a bell
      Sounds good to me
    • Rosie O’Hara – NLP Highland
      I have a gut feeling
      You can sense what’s happening
      We've only scratched the surface
      I’ll sniff out the competition
      I feel out of touch with this project
      Kinesthetic Preference
    • Points of View
      You
      Start + End here ->
      1st
      Assume their ID
      3rd
      Fly on
      the wall
      2nd
      Other
      Meta
      Test
      NLP Highland and Jacob O’Hara 2005
      18
    • Rosie O’Hara – NLP Highland
      Filters that Influence
      Possibility Necessity
      Internal External
      Specific General
      Options Procedures
      Match Mismatch
      Moving Away From Moving Towards
    • Rosie O’Hara – NLP Highland
      Vision
      The bigger picture you communicate to your staff
      Identity
      (Who)
      How you think of yourself shapes your ...........
      Values/Beliefs
      (Why)
      What is important to you ..............
      And what influences you shapes your .........
      Capabilities
      (How)
      Your knowledge and your skills direct your ........
      Behaviours
      (What)
      What you do and say determines your results in your .........
      Environment
      (Where)
      In which you (choose to) operate
    • The Meta Model
      • Recovering the important pieces of lost information that have been left out
      or lost in Generalisations,
      • Exploring the no-go boundaries of the person’s thinking,
      • Uncovering the meanings the person has attached to their experience.
    • Possible endings 
      -ance -ness
      -ing -iency
      -itude -ful
      -ment -ship
      -ity -ence
      -able -ion
       
       
      Examples:
      Fear
      Decision
      Success
      Admiration
       
      Searching for the verb/process is done in this way:
       
      Fearing / to fear, Deciding, to decide. Succeeding, to succeed. Admiring, to admire
      Nominalizations
    • Rosie O’Hara – NLP Highland
      Questions
      What? Who? Why?
      When? Where? How?
      Questions about questions
      • What is the most useful question I can ask right now?
      • What don’t I know that would make a difference if I did?
      • What question can I ask that will help my companion?
      • Do I need to ask a question at all?
    • Rosie O’Hara – NLP Highland
      Setting a Goal
      Choose one of the following:
      • Career
      • Health
      • Money
      • Personal Development
    • Rosie O’Hara – NLP Highland
      Setting a Goal
      This is a short term goal – up to 2 years ahead
      Expressed in the positive
      Specific
      Has a timescale
      Evidence & Feedback
      Measure your progress
      Resources
      Be Proactive
      Wider Consequences
    • Rosie O’Hara – NLP Highland
      NLP Highland
      Thank you!We hope you enjoyed these 2 days.
      Rosie O’Hara
      NLP Highland
      P.O. Box 5895
      Forres
      IV36 1WW
      01309 676004
      www.nlphighland.co.uk