FICCI CE Continuous improvement The ongoing improvement of products, services or processes through incremental and breakthrough improvements
FICCI CE Steps to continuous improvement According to ISO, the application of this principle involves:- I. Employing a consistent organization- wide approach to continual improvement of the organization’s performance. II. Making continual improvement of products, processes and systems an objective for every individual in the organization.
FICCI CE Steps to continuous improvement…contd. III. Establishing goals to guide, and measures to track, continual improvement. IV. Providing people with training in the methods and tools of continual improvement. V. Recognizing and acknowledging improvements.
FICCI CE Guidelines for institutionalizing continuous improvement• Find out your strengths and weaknesses through an organizational assessment. Focus on weak areas. ( You must have done this in the preceding section )• Keep doing regular PDCAs ( Plan Do Check Act ).• Make continuous improvement process a team effort and ensure that everyone involved has the opportunity to take ownership of the process.
FICCI CE Guidelines for institutionalizing continuous improvement • It is critical to build partnerships with key customers, suppliers and stakeholders for effective and better results. • Instead of focussing your attention on too many issues, it is important to set priorities and focus on vital few issues.
FICCI CE Guidelines...• To get early results, it is good to work with enthusiasts and those who are fully supportive of the continuous improvement process.• Strive for some small tangible early successes and make the most of these through recognition and publicity.
FICCI CE Guidelines... • Make sure to provide the relevant information and resources to every one who needs them for continuous improvement. • Celebrate achievements and make it fun.
FICCI CE Focus on top priority issues The initial assessment will help you to determine the priorities based upon the current status of the organization. Your plan should address only those high priority issues which you can tackle now with the time and resources available. All the other unimportant improvement activities can be set aside to enable your efforts to be focused on vital few.
FICCI CE Top priority issues• Customer relationship and focus• Employee relationships and involvement• Process improvement• Information systems• Measurement and tracking• Awareness raising and education• Supplier relationships• Creation of support infrastructure
FICCI CE Dealing with setbacks and failures Whenever the continuous improvement process has failed or falls much short of the targets, it is often due to something very important missing from your plan. It could be due to the following reasons :-• Lack of top management involvement and support• Lack of tangible goals• Complacency due to past success• Incorrect assessment• Lack of prioritization• Non application of tools