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Training And  Development   Why Bother
Training And  Development   Why Bother
Training And  Development   Why Bother
Training And  Development   Why Bother
Training And  Development   Why Bother
Training And  Development   Why Bother
Training And  Development   Why Bother
Training And  Development   Why Bother
Training And  Development   Why Bother
Training And  Development   Why Bother
Training And  Development   Why Bother
Training And  Development   Why Bother
Training And  Development   Why Bother
Training And  Development   Why Bother
Training And  Development   Why Bother
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Training And Development Why Bother

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  • 1. Employee Training and Development: Why bother?
  • 2. Training and development can be initiated for a variety of reasons: <ul><li>To train to a specific job, promotion, or skill set. </li></ul><ul><li>When a performance evaluation indicates improvement is needed </li></ul><ul><li>As part of an overall professional development program </li></ul><ul><li>As part of a succession plan to help an employee be eligible for a planned change in role in the organization </li></ul>
  • 3. Benefits to employees and employers: <ul><li>Increased job satisfaction and morale among employees, therefore increased productivity </li></ul><ul><li>Increased employee motivation </li></ul><ul><li>Increased efficiencies in processes, resulting in financial gain </li></ul><ul><li>Increased capacity to adopt new technologies and methods </li></ul>
  • 4. Cont.: Benefits to employees and employers: <ul><li>Increased innovation in strategies and products </li></ul><ul><li>Reduced employee turnover </li></ul><ul><li>Enhanced company image, e.g., conducting ethics training (i.e., Everyone Serves Youth) </li></ul><ul><li>Risk management, e.g., training about sexual harassment, diversity training </li></ul>
  • 5. General Topics for T & D: <ul><li>Communication </li></ul><ul><li>Computer skills </li></ul><ul><li>Customer service </li></ul><ul><li>Diversity </li></ul><ul><li>Ethics </li></ul><ul><li>Human relations </li></ul><ul><li>Quality initiatives </li></ul><ul><li>Safety </li></ul><ul><li>Sexual harassment </li></ul>
  • 6. T & D available at QL by Subject <ul><li>Personal Efficiency </li></ul><ul><ul><li>Career management </li></ul></ul><ul><ul><li>Conflict management </li></ul></ul><ul><ul><li>Influencing skills </li></ul></ul><ul><ul><li>Presentation skills </li></ul></ul><ul><ul><li>Problem solving </li></ul></ul><ul><ul><li>Stress management </li></ul></ul><ul><ul><li>Time management </li></ul></ul><ul><ul><li>Visual communication </li></ul></ul><ul><ul><li>Writing skills </li></ul></ul>
  • 7. T & D available at QL by Subject <ul><li>Managerial </li></ul><ul><ul><li>Coaching skills </li></ul></ul><ul><ul><li>How to give feedback </li></ul></ul><ul><ul><li>Leadership skills </li></ul></ul><ul><ul><li>Management of change </li></ul></ul><ul><ul><li>Managing people </li></ul></ul><ul><ul><li>Motivating your employees </li></ul></ul><ul><ul><li>Organizing skills </li></ul></ul><ul><ul><li>Planning </li></ul></ul><ul><ul><li>Project management </li></ul></ul><ul><ul><li>Teamwork </li></ul></ul>
  • 8. T & D available at QL by Subject <ul><li>Library </li></ul><ul><ul><li>Cataloging </li></ul></ul><ul><ul><li>Collection development </li></ul></ul><ul><ul><li>Customer service </li></ul></ul><ul><ul><li>Marketing </li></ul></ul><ul><ul><li>Reference </li></ul></ul>
  • 9. Available at QL by Compentency <ul><li>General </li></ul><ul><ul><li>Customer service </li></ul></ul><ul><ul><li>Flexibility </li></ul></ul><ul><ul><li>Information seeking </li></ul></ul><ul><ul><li>Initiative </li></ul></ul><ul><ul><li>Reliability </li></ul></ul><ul><ul><li>Teamwork </li></ul></ul>
  • 10. Available at QL by Compentency <ul><li>Managerial </li></ul><ul><ul><li>Developing others </li></ul></ul><ul><ul><li>Impact and influence </li></ul></ul><ul><ul><li>Recognizing performance </li></ul></ul><ul><ul><li>Team leadership </li></ul></ul>
  • 11. Available at QL by Competency <ul><li>Leadership </li></ul><ul><ul><li>Building library talent </li></ul></ul><ul><ul><li>Commitment to the library </li></ul></ul><ul><ul><li>Holding others accountable </li></ul></ul><ul><ul><li>Influencing others </li></ul></ul><ul><ul><li>Leading the team </li></ul></ul><ul><ul><li>Striving to achieve </li></ul></ul><ul><ul><li>Thinking strategically </li></ul></ul><ul><ul><li>Team commitment </li></ul></ul>
  • 12. What to train for: <ul><li>Value added </li></ul><ul><li>Performance </li></ul><ul><li>Promotion </li></ul><ul><li>Internal and external customer satisfaction </li></ul><ul><li>Standards for professional competency </li></ul>
  • 13. Mandatory or voluntary? <ul><li>Currently only one professional development item is mandatory per year. </li></ul><ul><li>Should more trainings be mandatory for employees and under what conditions and standards? </li></ul><ul><li>Union objection. </li></ul>
  • 14. Are we prepared for the future? <ul><li>Without proper training are we setting ourselves and our staff up to fail? </li></ul><ul><li>Should training be mandatory for supervisory positions (librarian and clerk alike)? </li></ul><ul><li>If so, what do need to do to make this happen? </li></ul>
  • 15. For more information: <ul><li>Contact Emanuel Albu – Training Manager of Training and Development </li></ul><ul><li>718-990-8544 </li></ul><ul><li>http://staff.queenslibrary.org/PND/Training_Resources/Learn_Main.htm </li></ul>

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