11/9/11Social Work in the Digital Age                                                                 Technology: Bird’s E...
11/9/11                                                                                Example: Socrates                  ...
11/9/11               Where Are We?•  How many of you are on Facebook?   –  Personally?                                   ...
11/9/11 Negative Attitudes/Feelings That                                                                                So...
11/9/11    Top 10 Reasons for Social                                                               Reason #10    Workers t...
11/9/11              Reason #5                                          Reason #4You want to connect to, share with, and  ...
11/9/11Seriously, Though..Some Final           Thoughts                                     7
Social	  Work	  in	  the	  Digital	  Age	                                          Web	  2.0	  Resources	  for	  Social	  ...
 Social	  Work	  Tech	  Blog:	  Applying	  Tech	  Tools	  to	  Social	  Work	  Practice	  http://socialworktechblog.com/	 ...
 Nancy	  J.	  Smyth,	  PhD,	  LCSW:	  Social	  Work	  in	  the	  Digital	  Age	  -­‐-­‐-­‐	  	  NYS	  School	  Social	  Wo...
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Social work in the digital age november 2011 Handout

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Keynote: Social Work in the Digital Age by Nancy J. Smyth, PhD, LCSW

NY State School Social Workers Association Annual Conference
Buffalo, NY 11/4/11

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Social work in the digital age november 2011 Handout

  1. 1. 11/9/11Social Work in the Digital Age Technology: Bird’s Eye View Nancy J. Smyth, PhD, LCSW The Big Picture NYS School Social Workers Association Annual Conference Buffalo, NY 11/4/11 Technologies of Connection The Key to Understanding People have sought to shrink the distance between the self & others (across space & time) since prehistoric times Technology is…. •  Oral Communication •  Airplane •  Written Word •  Radio Knowing that •  Printing Press •  Film Every Technology Both Solves a •  Telegraph •  TV Problem & Creates New •  Telephone •  Internet Challenges •  Train •  Personal Digital •  Automobile DevicesKeeping Things in Perspective Hamlet’s Blackberry (Powers)“Oral communication was a great success, but it “New modes of connecting always create newgave rise to a new problem of physical distance, ways for individuals to create and prosper, androoted in the fact that conversation could happen for the collective advancement of humanity. Atonly in close proximity to others.” the same time, there’s a sense of life, especially “Written language solved the problem of physical the inner life, being thrown out of balance.” distance by allowing words and ideas to travel anywhere and arrive intact, exactly as originally - William Powers, (2010) Hamlets recorded. Writing also solved the temporal problem BlackBerry, (p. 78). of storage, making it possible for information to be stored over the long term more reliably than it could ever be stored in the human mind.” 1
  2. 2. 11/9/11 Example: Socrates •  Writing will trap the human mind. Confusion & anxieties about –  “Dangerous…it won’t allow ideas to flow freely new technologies are part of and change in real time, the way they do in the mind during oral exchange. the process of change –  “Whereas conversation is all about back-and- forth, written language is a one-way street: Once a thought is written down, it’s frozen and you can’t challenge it or change its position.” (Powers, p. 94) Socrates’ Error Socrates “judged the new tool•  “Like the Luddites of today who believe that digital exclusively through the lens of technologies are irredeemably inferior to older devices the old one” and even dangerous, he judged the new tool exclusively through the lens of the old one. Because writing didn’t work just like conversation, he felt, it couldn’t possibly be Question for Our Profession: Can worth much and would only make people dumber.•  “To Socrates, writing was useful only as an aid to oral we help people adapt to the dialogue…What led Socrates to this narrow, pessimistic challenge in a new paradigm if view of writing? He failed to understand that new connective technologies come along to solve genuine we’re operating exclusively out of problems, and those problems usually have something the old paradigm? to do with distance.” (Powers, p. 94) The Digital Age Now: The Current Digital Age: What on Earth Web 2.0-Social Media is Web 2.0? Social Media? •  Web 2.0: “The second generation of the World Wide Web, especially the movement away from static webpages to dynamic and shareable content and social networking.” http://en.wiktionary.org/wiki/Web_2.0 •  Social Media: Kaplan & Haenlein “define social media as ‘a group of Internet-based applications that build on the ideological and technological foundations of Web 2.0, which allows the creation and exchange of user-generated content.’” http://en.wikipedia.org/wiki/Social_media 2
  3. 3. 11/9/11 Where Are We?•  How many of you are on Facebook? –  Personally? Where is the Mainstream –  Professionally? Society “at” now in the Digital•  LinkedIn? Age?•  Twitter?•  Google+? Social Revolution? Where is Our Profession? •  Social Work Congress 2010 –  “Integrate technologies that serve social work practice and education in an ethical, practical, and responsible manner” http://www.socialworkers.org/2010congress/imperatives.asp •  Excellent imperative? 4 of the 10 Imperatives 4 of the 10 Imperatives Compared•  Technology - Integrate technologies that serve social •  Technology - Integrate technologies that serve social work practice and education in an ethical, practical, and work practice and education in an ethical, practical, and responsible manner. responsible manner.•  Business of Social Work - Infuse models of sustainable •  Business of Social Work - Infuse models of sustainable business and management practice in social work business and management practice in social work education and practice. education and practice.•  Leadership Development - Integrate leadership training •  Leadership Development - Integrate leadership training in social work curricula at all levels. in social work curricula at all levels.•  Influence - Build a data-driven business case that •  Influence - Build a data-driven business case that demonstrates the distinctive expertise and the impact demonstrates the distinctive expertise and the impact and value of social work to industry, policy makers, and and value of social work to industry, policy makers, and the general public. the general public. 3
  4. 4. 11/9/11 Negative Attitudes/Feelings That So What? Can Arise for Social Workers •  Digital is now embedded in the mainstream culture •  If we are ignorant about how it’s used, we aren’t competent in this part of the current culture, so we aren’t able to help solve the new challenges •  Cultural ignorance puts us in danger of irrelevance Life Skills for the Digital Age http://njsmyth.wordpress.com/2011/04/15/life-skills-for-the-digital-age •  What social interactions are ideal for text What are some of the messaging? Chat? Email? Which are not? challenges raised for living •  When does an interaction need to move from a text-based platform, to one that involves voice?with these new technologies? Images? Face to face? •  What is appropriate to share about your How can we best live our lives in workplace on your blog/Facebook/Twitter? About an environment that offers the your life? possibility of constant connection? Life Skills (#2)•  What work tasks are best completed when connected to the Internet? Disconnected?•  How can we set up our work areas/screens so What are the opportunities we can maximize our ability to focus? offered by these new•  What evening routines (relative to technology/ electronics) promote relaxation & restful sleep? technologies?•  What’s the right balance between technology & non-technology-based activities for free time? What combination will result a true feeling of fulfillment at the end of the day? 4
  5. 5. 11/9/11 Top 10 Reasons for Social Reason #10 Workers to Learn Web 2.0 You’re at a party and want to demonstrate that the social work profession is part of the 21st century–that we, like our clients, can change and learn new things. Reason #9 Reason #8You’re interested in understanding the You want to use the fact that your cultural context of the lives of your clients adolescent clients are gamers as an asset who interact in the Web 2.0 world, in treatment (see especially since social media has is Tanks, Trauma, and Epic Loot and growing more popular every day (see Want to Change Behavior AND Feel Heroic? Social Media Revolution 2 video). There’s an App for That…) Reason #7 Reason #6You want to really know what’s happening, You might like to share a resource with a moment by moment, the next time there is client (or a friend) that will help a major disaster somewhere. coordinate caregiving and create a (Disaster Experts: Twitter is Serious Stuff) caregiving community for an aging parent who lives miles away. 5
  6. 6. 11/9/11 Reason #5 Reason #4You want to connect to, share with, and You foresee what’s ahead: that more and more learn from a vibrant, interactive community people will be expecting their health care providers to interact with them via social media, of social workers from all over the world and that this will shift the power dynamics in (for example, check out health care relationships (see Social Work Blog Directory and my list of The Real Challenge of Health Care Social Media and Social Workers on Twitter). upcoming Pew Internet report, ”The Rise of the e-Patient: Understanding Social Networks and Online Health Information Seeking”). Reason #3 Reason #2You like the idea of people in your You are looking for a way to help your community seeing the assets that are near agency (or favorite organization) to them, searching for those that are develop fast, inexpensive ways to free, and being able to add the important communicate with stakeholders and build ones that they see have been missed (see support, including financial support (see Arounja as one community is using it). NTen) You want to let the world know what you had for dinner!And the #1 reason for socialworkers to learn Web 2.0 is… 6
  7. 7. 11/9/11Seriously, Though..Some Final Thoughts 7
  8. 8. Social  Work  in  the  Digital  Age   Web  2.0  Resources  for  Social  Workers    Books:  Web  2.0  Overview    Kanter,  B.,  &  Fine,  A.  (2010).  The  networked  nonprofit:  Connecting  with  social  media  to  drive  change.  San  Francisco:  Jossey-­‐Bass.    Li,  C.,  &  Bernoff,  J.  (2008).  Groundswell:  Winning  in  a  world  transformed  by  social  technologies.  Boston:  Harvard  Business  School  Publishing.    Shirky,  C.  (2008).  Here  comes  everybody:  The  power  of  organizing  without  organizations.    London:  Penguin.    Zandt,  D.  (2010).  Share  this!  How  you  will  change  the  world  with  social  networking.  San  Francisco:  Berrett-­‐Koehler.    Books:  Living  in  the  Digital  Age    Powers,  W.  (2010).  Hamlets  BlackBerry:  A  Practical  Philosophy  for  Building  a  Good  Life  in  the  Digital  Age.  Harper  Collins.    Blogs    Dr.  Susan  Giurleo:  At  the  Intersection  of  Health  Care,  Business,  and  Social  Media  http://drsusangiurleo.com/    Online  Therapy  Institute  Blog:  Bringing  Together  Technology  and  Mental  Health  http://www.onlinetherapyinstituteblog.com/    Social  Media  Examiner:  Your  Guide  to  the  Social  Media  Jungle  http://www.socialmediaexaminer.com/    Social  Work  Blogs:  The  Authoritative  Social  Work  Blog  Directory:  http://www.socialworkblogs.info/    Nancy  Smyth’s  blog:  Virtual  Connections:  Exploring  Social  Work  &  Education  in  a  New  Media  World  http://njsmyth.wordpress.com/    Gamer  Therapist:  Psychotherapy  Meets  Web  2.0  http://gamertherapist.com/blog/  Nancy  J.  Smyth,  PhD,  LCSW:  Social  Work  in  the  Digital  Age  -­‐-­‐-­‐    NYS  School  Social  Workers  Association  Annual  Conference  Buffalo,  NY  11/4/11        
  9. 9.  Social  Work  Tech  Blog:  Applying  Tech  Tools  to  Social  Work  Practice  http://socialworktechblog.com/  Podcasts  (you  can  listen  online  or  download  it  to  an  iPod/mp3  player)    Living  Proof:  The  Podcast  Series  of  the  University  at  Buffalo  School  of  Social  Work  http://www.socialwork.buffalo.edu/podcast/  (includes  one  on  cyberbullying)    The  Social  Work  Podcast  http://socialworkpodcast.blogspot.com/  Other  Resources    Nonprofit  Technology  Network:  Where  the  Nonprofit  Technology  Community  Meets  http://www.nten.org/    Pew  Internet  &  American  Life  Project  http://www.pewinternet.org/    Social  Media  Evolution  (#3,  Refresh)  Video  http://www.youtube.com/user/Socialnomics09#p/u/5/x0EnhXn5boMeo    My  Public  Notebook  of  Clipped  Articles  on  Using  Social  Media  http://www.evernote.com/pub/njsmyth/publicnotebook    My  Twitter  List  of  Social  Workers  (currently  at  244)  (need  Twitter  account  to  see  this)  https://twitter.com/#!/list/njsmyth/social-­‐workers    Copies  of  This  Presentations’  Slides  (will  be  there  within  a  week)    http://www.slideshare.net/njsmyth      Nancy  J.  Smyth,  PhD,  LCSW  sw-­‐dean@buffalo.edu  www.socialwork.buffalo.edu  716-­‐645-­‐1266  (my  assistant,  Ms.  Anna  Cerrato)  Twitter:  http://twitter.com/njsmyth  Facebook:    http://www.facebook.com/njsmyth  LinkedIn:  http://www.linkedin.com/in/njsmyth  Blog:  http://njsmyth.wordpress.com/  Google+:  http://plus.google.com/104244998034655996865/  (or  just  search  on  my  name)    Nancy  J.  Smyth,  PhD,  LCSW:  Social  Work  in  the  Digital  Age  -­‐-­‐-­‐    NYS  School  Social  Workers  Association  Annual  Conference  Buffalo,  NY  11/4/11        
  10. 10.  Nancy  J.  Smyth,  PhD,  LCSW:  Social  Work  in  the  Digital  Age  -­‐-­‐-­‐    NYS  School  Social  Workers  Association  Annual  Conference  Buffalo,  NY  11/4/11        

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