NJEU FOPL SLIDESHARE PRESENTATION FINAL
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NJEU FOPL SLIDESHARE PRESENTATION FINAL

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NJEU FOPL SLIDESHARE PRESENTATION FINAL NJEU FOPL SLIDESHARE PRESENTATION FINAL Presentation Transcript

  • CHECK IT OUT! BRINGING SELF-SERVICE TO THE OAKLAND PUBLIC LIBRARY Presented By Nancy Jeu Friends of the Oakland Public Library (FOPL) AUGUST 30, 2013
  • Introduction: Why Self-Service? Good for libraries; good for communities Resource to assist library staff Improves library service to patrons
  • Table of Contents: Road to Self-Service
  • Background: Public Library Landscape Funding decreases for United States Public Libraries FY08-09 FY09-10 FY10-11 FY11-12 FY12-13 (estimated) Reported average total change, all funding sources 5.0% -41.8% -3.8% -2.4% -5.3% Source: American Library Association (ALA), table from Public Library Funding & Technology Access Study 2011-2012: Public Library Funding Landscape. Fig. 1. Public Library Systems Average Total Operating Expenditure Change
  • Finding: Impacts to Library Staffing Staff reductions at the Oakland Public Library (OPL) 0 50 100 150 200 250 300 2007 2008 2009 2010 2011 Other Staff Librarians Source: Data Aggregated from Institute of Museum and Library Services (IMLS), Public Libraries Survey. Fig. 2. Changes in Oakland Public Library Staffing FTE (Full Time Equivalent)
  • Finding: Reference Help Still Needed Reference assistance still necessary, despite less staff Source: Data Aggregated from Institute of Museum and Library Services (IMLS), Public Libraries Survey. Fig. 3. Reference Transactions at OPL 0 200 400 600 800 1000 2007 2008 2009 2010 2011 Thousands
  • Recommendation: Introduce Self-Service How can OPL mitigate service impacts?  RFID Self-Service Technology  Mobile Smart Check Out Phone App Less Budget + Less Staffing = Less Service Source for this picture: Thomas Barwick. The Times of London. http://www.thetimes.co.uk/tto/arts/books/article3307489.ece
  • Conclusion: Benefits of Self-Service Ease impact of staff reductions Allow library staff to focus on core functions Improve wait times at reference desk Streamline check-out process
  • Works Cited American Library Association. Public Library Funding & Technology Access Study 2011-2012: Public Library Funding Landscape. Americanlibrariesmagazine.org. ALA, June 2012. Web. 29 Aug. 2013. Barwick, Thomas. “Book Club: The Time Book Wall.” Photograph. The Times of London. 12 Apr. 2012. Web. 29 Aug. 2013 Public Libraries Survey for Public Libraries in the United States. Data Collected annually since 1988. Institute of Museum and Library Services (ILMS). Web. 29 Aug. 2013.