Introduction In TQM the focus has a wide view not only to quality of products but also to quality of all issues within an organization. British American Tobacco (Fiji) Ltd. manufactures cigarettes. The company is based in Suva, Fiji and operates as a subsidiary of British American Tobacco plc.
Introduction BAT is worlds most international tobacco group, with quality brands sold in more than 180 markets and a responsible approach to doing business from crop to consumer. The business was formed in 1902, as a joint venture between the UK’s Imperial Tobacco Company and the American Tobacco Company founded by James ‘Buck’ Duke.
British American Tobacco has been in business for more than 100 years, trading through the turbulence of wars, revolutions and nationalizations as well as all the controversy surrounding smoking. Our goals are to grow our brands and the value of the business, to improve productivity and to embed the principles of corporate responsibility around the Group.
aims The main aim of this seminar presentation is to see how TQM practices are used by British American Tobacco and how it benefits them.
objective Toidentify the TQM practices at British American Tobacco . How this practices benefits British American Tobacco. What are the Business awards of British American Tobacco in recent years.
Methodology Internet research Talona session with the Factory Manager of British American Tobacco , Mr. Naidu
FindingsTQM is an integrative philosophy of management for continuous improvement of the quality of products and processes in a organization. At BAT TQM is looked as a holistic approach to long-term success that views continuous improvement in all aspects of an organization. British American Tobacco uses two main TQM Practices at there organization: Quality circles 5 S programme.
Quality Circles @ Quality circle is a component of TQM for improving quality. The term quality circles derives from the concept of PDCA (Plan, Do, Check, Act) circles developed by Dr. W. Edwards Deming. A quality circle at BAT is composed of group workers under the leadership of their supervisor (each with a elected team leader), who are trained to identify, analyze and solve work-related problems and present their solutions to management in order to improve the performance of the organization, and motivate and enrich the work of employees.
Quality circles at TQM are performed by the - 6 teams working at different projects as part of continuous programme.
5s @ BAT is also using 5s towards quality. The Five S program focuses on having visual order, organization, cleanliness and standardization. The results you can expect from a Five S program are: improved profitability, efficiency, service and safety.
Sort - the first step in making things cleaned up and organized Set In Order - organize, identify and arrange everything in a work area Shine - regular cleaning and maintenance Standardize - make it easy to maintain - simplify and standardize Sustain -maintaining what has been accomplished. For BAT 5s is also a part of their vision of being world class.
British American Tobacco inFiji Business ExcellenceAwardsFiji BusinessExcellence Prize 2000-2006AwardsAchievement inBusiness Excellencethrough Quality 2000-Management Award 2006
Business Awards @ BAT GOLD Award 2010 national Quality Convention SILVER Award 2010 national Quality Convention Bronze Award 2010 national Quality Convention Apart from that we were accredited with 5 S model company last year..
Recommendation From my point of view I would like to say that the organization should implement more plans for quality improvement. They should bring up continuous improvement program. They should also have customer feedback approach in they system to gain more in practicing Total Quality Management.
Conclusion ,BritishTo conclude I like to say that American Tobacco are well versed with TQM approaches and practices at there organization. Although being a subsidiary company operating in the country they are doing well in achieving a quality standards in the country. There workers and the managers of each department are working hand in hand to achieve the better quality at the organization and by doing this they are awarded with the business awards every year.