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Netax Profile
Netax Profile
Netax Profile
Netax Profile
Netax Profile
Netax Profile
Netax Profile
Netax Profile
Netax Profile
Netax Profile
Netax Profile
Netax Profile
Netax Profile
Netax Profile
Netax Profile
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Netax Profile

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Netax Profile

Netax Profile

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  • 1. Service Delivery Center Life CycleSimplified Converged Unified Management
  • 2. Vision & Mission StatementsVision : Netax will be Recognized as One of the Global Implementation Major in the Domain of Managed Services by the Year 2014.Mission : Comply to Requirements associated with Infrastructure, Physical and ICT ,Human Resources and Software Application Platform to Become an Advanced Managed Services Channel Partner Of Cisco - Q1 Of 2012. Offer Managed Services Infrastructure, Data Centre and NOC to the Channel Echo System of Cisco - Ready By January2012. Offer White Label Managed Services Portfolio to Partners - Ready By January2012. Create a High Quality Practices Environment While Engaging with Cisco, its Partners and Customers. State-Of-The-Art Application Development Centre - By the End Of November2012.
  • 3. Road Map 20142014 20132013 20122012Year Year2014 2014 Cloud Infrastructure Centre & Cloud Gold Partner Centre of Excellence - With Global Services.2013 Master Managed Services Channel 2013 Extended Partner For Application Development & Partner Tier-3 Data Centre -Engineered For MSActivator Upgrades & New Versions - With Global Practices.2012 2012 Advanced Managed Services Channel Skill & Resources Infrastucture - Tier-2 Data Partner Centre -Powered By MSActivator - BusinessYear Year Creation
  • 4. Converged Services Portfolio IAAS •Create Host/VM – Start/Stop •Self Care on CPU/RAM/HDD MANGED SECURITY • IPsec VPN • FirewallMonitoring Reporting • IPS/IDS • Content filtering MANAGED UC • CME/CUE • UC 500 / SRP 500 • Dial plan, groups • Self care MANAGED ROUTER / • WAN / LAN accesses CONNECTIVITY • Network : DHCP, static routing • NAT, QoS, VLAN, BGP
  • 5. Life Cycle Management Security Deploy Networking VoIP Manage Provisioning and Test Improve CPE DeploymentCreation - MonitorCustomer Sites andDevices Respond Monitoring Reporting
  • 6. : Delivery Process NETAX SDC Partner • Account Ownership • Sales & Marketing Customer • Self Care Portal • Support Requests with Partner
  • 7. Service Delivery Center (SDC)• Netax SDC enables expansion of your technical delivery capabilities with geographical coverage.• Enables deployment of projects that are multi- technology and multi-locational thereby enabling you to offer high quality support to customers.
  • 8. Key Benefits: Low Sign up Cost. Zero Risk Implementation -‘Pay as You Go’ Model. Easy to Deploy and Scale. No Hardware and Software Procurement. Increased Customer Satisfaction with an Accelerated GTM Activation Comprehensive Protection & Enablement to Meet Regulatory Compliance Mandates at Affordable Prices. Contain or Reduce Support Costs & Optimize In House Technical Efficiencies. New Business Opportunities-Increased Revenues. Create New and Recurring Revenue Streams and Increase Profitability. Operational Scale Up without adding Additional Resources or Infrastructure. Increased Average Revenue Per Customer with Add on Services. Total Account Ownership. Proactive Issue Resolution. Private Labeled and Co-Branded. Advanced Sales, Technical Support Tools and Training. Accelerated readiness- Day 1 billing.
  • 9. SDC Features: 24 X 7 X 365 Accessible Infrastructure. Round the Clock Pro-active Monitoring and Escalation . Customer Self Care Portal for Enhanced Customer Experience. Real Time Dashboards Providing Availability-Threats-Geographical Statistics. Real Time Automated Service and Device Status Alerts Including Top Level. Management and Monitoring Network Security VOIP and Virtualized Environment. Customizable SLA’s , Reports, Business Dash Boards. Asset Management and Audits. India Based Service Delivery Center, Flexible Hours of Coverage. Centralized Management with Intuitive GUI. Multi-tenant Portal Infrastructure. Level 01 Call handling Trouble Shooting and Login. Level 02 Additional Trouble Shooting, Remote Remediation and Escalation( If Required).
  • 10. Customer Support Services •24X7X365 Level 1 •Complete Incident Management Service Desk •Access via Voice / Web / IM / Email •CPE Deployment Level 2 •Service Availibity of Field Engineer Field Services •CAM, Spares, Parts •Flexible service models (onsite technical staff, Level 3 remote service desk, 24x7 on call) Onsite Services •Customer Self-Care Portal •Proactive CPE & Service Management Level 4 •Remote ExpertsRemote Operations •On-going improvement
  • 11. : Service Service Delivery Scenarios - Tiered Delivery Scenario – Tiered Integrator Service Service fulfillment fulfillment partner Config management Event management ISP #1 Customer ISP Backbone Network ISP #2Service ProviderService Management Customer Self-ServiceIntegrator Service Reporting, Monitoringmanagement 11
  • 12. Operator Portal CapabilitiesSP Operator Portalo Unified View .o Branded & Cobrandedo Virtual Walls Between Customers Assure Confidentiality Consolidated Views: Risk Score, Alerts, Topo On Demand Services Ten Events, Virus & Compliance Statuso Information Sharing between SP & customerso Knowledge baseo Map View & Real-time threat dashboardo Optional Forensic & Analyasiso Detailed Reporting Events View: Customized view based on need. More focused approached: Online Events & Forensic view
  • 13. End Customer Self Service CapabilitiesCustomer Care Portalo Self-care, Role Based Delegationo Real Time dashboardo Map View, Network topology informationo Asset Managemento Detailed Reports Global Threats: Shows end customer threats in their network globally & status of the threat Incident Dashboard: Shows end customer the status and prioritization of all incidents
  • 14. Value Proposition Customer Challenges • Time to Market. • Large Capex and Opex. • Absence of a Robust, Time Tested, Proven & ITIL, CMDB Certified Managed Services Platform. • Customer Churn & Customer Retention. Netax Solution • UBIqube Powered Service Delivery Center (SDC) • ITIL & CMDB Compliant Solution • Fully Managed Service Delivery Advantage • Substantial Savings on Capex & Opex. • Less Time to Market. • New Revenue Generation Opportunity-Up Sale Advanced CPE Devices Services. • Increased Level Of Customer Satisfaction- Proactive Monitoring and Management. • Customer Retention and more revenue from each customer. • Quick to tap High Growth Future Opportunity with Managed Services Portfolio.© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14
  • 15. Thank You

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