Converting Tacit Knowledge Into Explict November 2010

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Converting Tacit Knowledge Into Explict November 2010

  1. 1. presents CAPTURING TACIT KNOWLEDGE INTO KNOWLEDGE MANAGEMENT SYSTEMS NITIN POTDAR, PARTNER nitin@jsalaw.com
  2. 2. BASICS …BY ALBERT EINSTEIN 1. Information is not knowledge….. 2. The only source of knowledge is experience….
  3. 3. DATA! DATA!! AND DATA!!! • Millions of books/ periodicals/ newspapers/ research reports/ interviews/ videos/ movies. • 23 Crores web pages indexed in 2009, and 7.03 Crores websites indexed by Yahoo! as of August 2005. Approx billions of emails sent everyday, billions of images & videos uploaded on several servers. • As we talk hundreds of new books are being written, thousands of interviews/ news items are being reported and lakhs of webpages are being uploaded on the internet!
  4. 4. WHY MANAGE DATA? • To avoid resources & time in identifying right information. • To help creating latest/ updated solution. • Avoid duplication of work or ‘reinventing the wheel’ • To identify new opportunities, and build on previous work.
  5. 5. KNOWLEDGE MANAGEMENT VALUE CHAIN DATA RELEVANT INFORMATION EXPLICIT TACIT How does a bicycle work? Theory How to ride a bicycle?
  6. 6. EXPLICIT (easily collected, organized and transferred) • Documents, • Correspondence, • Reports & interviews, • Diagrams, • Database, • Audio & Video Visuals, • Webpage.
  7. 7. TACIT (context-specific, personal & hard to formalize) • Skills sets • Observation • Comments • Insights • Experience • Perspectives • Judgment • Wisdom • Attitude.
  8. 8. WHY TACIT KNOWLEDGE IS CRUCIAL • Mere information of law is no longer an USP….. • Clients pay for ‘solutions’ not ‘information’ • Information imperfections do not exist in the practice of law • Real-time transactions require firms to offer real-time solutions • Practice of law requires firms to adapt and replicate knowledge into readily usable form
  9. 9. KNOWLEDGE VARIANTS • EXPLICIT  Can be codified in tangible form  Can be easily communicated and shared  Characteristics – “Know-What”, “Know-Why” and “Know-Who” • TACIT  Highly personal and therefore inexpressible  Not easy to visualize and hard to express  Characteristics – “Know-How”  Is highly elusive
  10. 10. TACIT KNOWLEDGE: CHALLENGES • ARTICULATION CHALLENGES  Tacit knowledge is a mixture of deliberations, subjective insight, intuition and judgment  Difficult to articulate and store  Requires extensive personal contact and mentoring • CULTURAL CHALLENGES  Sharing not part of corporate culture  Insecurity / Lack of Trust  Lack of absorptive capacity  Intolerance for creativity  ‘Not-invented-here’ or ‘proprietary’ syndrome
  11. 11. TRANSFERRING TACIT KNOWLEDGE MOVEMENT OF TACIT KNOWLEDGE “Movement of tacit knowledge within the organization is a distinct experience, not a gradual process of dissemination, and depends on the characteristics of everyone involved…..more of a mindset issue!”
  12. 12. TYPICAL DAILY INFORMATION FLOW • Business News Papers – News/ Reports/ Opinions/ Interviews/ images. • Books/ Periodicals • Documents received – Emails/ Agreements/ Opinions/ Research Memos. • Phone & Video Calls • Official Meetings/ Discussions • Social meetings. How much do we systematically store & how much do we share?
  13. 13. INDIVIDUALLY DEALING WITH DAILY INFORMATION FLOW • Create systematic folders and sub-folders on the Computer – Documents • Agreement for Sale • Escrow Agreement – Correspondence – Opinions • While storing any document name it correctly and fill in the in the “Summary”. • Install “Google Desktop” or similar search engine. • More importantly start sharing.
  14. 14. MODES OF TRANSFERRING – TACIT KNOWLEDGE  Socialization  Externalization  Combination  Internalization
  15. 15. MODES OF TRANSFERRING contd.. • SOCIALIZATION - Tacit to Tacit Occurs through apprenticeship, mentoring or collegial relations. Also described as “implicit learning” or “learning by doing” • EXTERNALIZATION – Tacit to Explicit Written down or communicated through anecdotes, narratives, conversations, memos, emails, presentations, group discussions, etc. Also described as “articulation” • COMBINATION – Explicit to Explicit Knowledge transferred though standardized and systematic procedures. For ex., through a computer database • INTERNALIZATION – Explicit to Tacit Results in distribution of knowledge throughout the organisation and beyond.
  16. 16. PROCESS OF CAPTURING TACIT KNOWLEDGE • Organizational culture Promoting knowledge-sharing tradition • Discipline creating individual discipline and corporate discipline. • Using technology Capturing and recording knowledge on Information Systems, including document management, web-sites/ intranet.
  17. 17. PROCESS OF CAPTURING TACIT KNOWLEDGE (Contd.) • Partner Training Senior Partners to contribute training in a drop-in fashion and share real-life experiences • Insulating against attrition Organize deal de-briefs, discussions on transactional dynamics • Meetings and conferences Organizing deal debriefings, informal discussions to discussion transactional dynamics
  18. 18. INDIVIDUAL DISCIPLINE • Storing information systematically on computers, • Writing short memos/ notes / observations/ explanations/ footnotes. • Key to success is …..start sharing knowledge with others & without any expectations!
  19. 19. Before you shut this PPT, please forward it to your 9 friends………..and see the results in 24 hours! nitin@jsalaw.com Vakils House, 18 Sprott Road Ballard Estate, Mumbai 400 001. India T: +91 22  4341 8505  F: +91 22  4341 8616

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