Your SlideShare is downloading. ×
0
Piloting The Cloud: Acting on OMB's Mandate - RightNow Technologies
Piloting The Cloud: Acting on OMB's Mandate - RightNow Technologies
Piloting The Cloud: Acting on OMB's Mandate - RightNow Technologies
Piloting The Cloud: Acting on OMB's Mandate - RightNow Technologies
Piloting The Cloud: Acting on OMB's Mandate - RightNow Technologies
Piloting The Cloud: Acting on OMB's Mandate - RightNow Technologies
Piloting The Cloud: Acting on OMB's Mandate - RightNow Technologies
Piloting The Cloud: Acting on OMB's Mandate - RightNow Technologies
Piloting The Cloud: Acting on OMB's Mandate - RightNow Technologies
Piloting The Cloud: Acting on OMB's Mandate - RightNow Technologies
Piloting The Cloud: Acting on OMB's Mandate - RightNow Technologies
Piloting The Cloud: Acting on OMB's Mandate - RightNow Technologies
Piloting The Cloud: Acting on OMB's Mandate - RightNow Technologies
Piloting The Cloud: Acting on OMB's Mandate - RightNow Technologies
Piloting The Cloud: Acting on OMB's Mandate - RightNow Technologies
Piloting The Cloud: Acting on OMB's Mandate - RightNow Technologies
Piloting The Cloud: Acting on OMB's Mandate - RightNow Technologies
Piloting The Cloud: Acting on OMB's Mandate - RightNow Technologies
Piloting The Cloud: Acting on OMB's Mandate - RightNow Technologies
Piloting The Cloud: Acting on OMB's Mandate - RightNow Technologies
Piloting The Cloud: Acting on OMB's Mandate - RightNow Technologies
Piloting The Cloud: Acting on OMB's Mandate - RightNow Technologies
Piloting The Cloud: Acting on OMB's Mandate - RightNow Technologies
Piloting The Cloud: Acting on OMB's Mandate - RightNow Technologies
Piloting The Cloud: Acting on OMB's Mandate - RightNow Technologies
Piloting The Cloud: Acting on OMB's Mandate - RightNow Technologies
Piloting The Cloud: Acting on OMB's Mandate - RightNow Technologies
Piloting The Cloud: Acting on OMB's Mandate - RightNow Technologies
Piloting The Cloud: Acting on OMB's Mandate - RightNow Technologies
Piloting The Cloud: Acting on OMB's Mandate - RightNow Technologies
Piloting The Cloud: Acting on OMB's Mandate - RightNow Technologies
Piloting The Cloud: Acting on OMB's Mandate - RightNow Technologies
Piloting The Cloud: Acting on OMB's Mandate - RightNow Technologies
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Piloting The Cloud: Acting on OMB's Mandate - RightNow Technologies

1,385

Published on

The Federal Government is in the process of modernizing technologies across all agencies. As part of a new mandate issued by the OMB [2009], a major emphasis is being placed on cloud computing …

The Federal Government is in the process of modernizing technologies across all agencies. As part of a new mandate issued by the OMB [2009], a major emphasis is being placed on cloud computing technology. This presentation was made to cabinet level agencies across the civilian sector of the Federal Government. The primary goal was to educate department, program and agency leaders on the basics of cloud computing and present some examples of success stories with RightNow's cloud computing based customer experience management products.

0 Comments
2 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
1,385
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
0
Comments
0
Likes
2
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide
  • Similarly, our new Federal CTO, Aneesh Chopra, who served as the Virginia Secretary of Technology, is looking to the clouds to upgrade the federal government’s technology infrastructure.
  • These on demand resources via cloud computing also enable ubiquitous network access. Since the core technology is hosted in secure locations by cloud computing companies, those with the right level of access are able to utilize this technology from nearly any location. Given the rise in telecommuting options for federal employees, cloud computing technology offers significant advantages to agencies that wish to enable telecommuting.
  • Transcript

    • 1. Piloting the Cloud
      September 2, 2009
    • 2. Nitin BadjatiaCustomer Experience StrategistRightNow Technologies
      • Nitin is primarily focused on advising RightNow customers on how to adopt emerging technologies to their operational environment. Prior to RightNow, Nitin was an institutional banker at Mellon and Bank of America, and held strategy consulting positions at Oracle, Siebel Systems, and Knova.
      • 3. Nitin holds a Master of Public and International Affairs from the University of Pittsburgh
      Email: nitin.badjatia@rightnow.com
      Twitter: @nitinbadjatia
      Weblog: nitin.badjatia.com
    • 4. Outline
      OMB mandate
      What is cloud computing?
      What does this mean to your agency?
      Where to begin
      Pilot case studies
      Q&A
    • 5.
      Pilot projects will be implemented to offer an opportunity to utilize more fully and broadly departmental and agency architectures to identify enterprise-wide common services and solutions with a new emphasis on cloud computing.”
      http://www.flickr.com/photos/mhaithaca/103153597/
    • 6. Administration Priorities for Infrastructure Modernization and Cloud Computing
       
      Pilots supporting the implementation of a cloud-computing environment include:
      End-user communications and computing—service desk
      Portals, collaboration and messaging—secure data dissemination, citizen and other stakeholder engagement, and workforce productivity.
      Content, information, and records management—delivery of services to citizens and workforce productivity.
      Workflow and case management—delivery of services to citizens and workforce productivity.
      Data analytics, visualization, and reporting—transparency and management.
      Enterprise Software-as-a-Service
      FY2010 Federal Budget
      Analytical Perspectives
      Cross Cutting Programs
      http://www.whitehouse.gov/omb/budget/fy2010/assets/crosscutting.pdf
    • 7.
      The cloud will do for government what the Internet did in the '90s…Rather than owning the infrastructure, we can save millions.”
      - VivekKundra, CIO
    • 8.
      Cloud computing as a number of advantages, including reduced cost, increased storage, higher levels of automation, increased flexibility, and higher levels of employee mobility…The federal government should be exploring greater use of cloud computing where appropriate.”
      - Aneesh Chopra, CTO
    • 9. Defining cloud computing
    • 10. NIST definition
      Cloud computing is a model for enabling convenient, on-demand network access to a shared pool of configurable computing resources …that can be rapidly provisioned and released with minimal management effort or service provider interaction.
    • 11. Five characteristics
      • On demand service
      • 12. Ubiquitous network access
      • 13. Independent location resource pooling
      • 14. Rapid elasticity
      • 15. Measured service
    • Cloud Computing Defined
      On demand service
    • 16. Ubiquitous
      network access
    • 17. Location
      independent
      resource pooling
    • 18. Rapid
      Elasticity
    • 19. Measured Service
    • 20. Five characteristics
      Ultimately, it’s about providing a robust, scalable technology stack that lets your organization draw on the resources that you need, while focusing on program goals, not on deploying technology.
    • 21. Cloud Computing = SaaS
    • 22. Software as a Service
      The Software as a Service cloud model typically includes all three layers, the infrastructure layer, the platform layer, and the software layer, making it truly ‘turnkey’.
    • 23. What does this mean for your agency?
      Points of impact
    • 24. Points of impact
      Rapid provisioning and deployment
      Scalable, on demand capabilities
      Interoperable and standards based technology
      Reduced cost, faster results
    • 25. Rapid provisioning and deployment
      Since core technology is already in place, you can focus more on rapid adoption by end users and constituents, and less on the technology enablers.
    • 26. Scalable, on demand capabilities
      Scalability means flexibility. As usage changes, a SaaS environment can adapt. The cost incurred is for the amount of service used; no sunk costs for unused hardware or software.
    • 27. Interoperable and standards based
      SaaS based cloud environments represent the next generation of technology, and incorporate most technology standards. In the public sector, these include:
      508
      FIPS
      FISMA (NIST 853)
      FDCC
      Common Criteria
    • 28. Reduced cost, faster results
      SaaS based cloud environments greatly reduce costs due to:
      • Multi-tenant infrastructure cost sharing
      • 29. Pay only for the services used, no unused license overhead
      • 30. Faster deployment as core infrastructure is already in place
    • Enabling the core mission of your agency or program
      The primary benefit of cloud based technologies is that agencies can focus personnel resources and monetary resources on program goals rather than on implementing and maintaining technology.
    • 31. Where to begin
      How can your program benefit from piloting the cloud?
    • 32. Where to begin
      “Pilot projects will be implemented to offer an opportunity to utilize more fully and broadly departmental and agency architectures to identify enterprise-wide common services and solutions with a new emphasis on cloud computing.”
      FY2010 Federal Budget
      Analytical Perspectives
      Cross Cutting Programs
      http://www.whitehouse.gov/omb/budget/fy2010/assets/crosscutting.pdf
    • 33. Pilot opportunities
       
      End-user communications and computing—service desk
      Portals, collaboration and messaging—secure data dissemination, citizen and other stakeholder engagement, and workforce productivity.
      Content, information, and records management—delivery of services to citizens and workforce productivity.
      Workflow and case management—delivery of services to citizens and workforce productivity.
      Data analytics, visualization, and reporting—transparency and management.
      Enterprise Software-as-a-Service
    • 34. Pilot opportunities
      • Transparency initiatives
      • 35. Constituent self service enablement
      • 36. Social web initiatives
    • Case Studies
      Improving Business Processes
      • 98.8% Self-Service Rate
      • 37. $20 Million Savings
      Reducing Enterprise Costs
      • Implemented Self-Service in 30 Days
      • 38. Over 50% Email Reduction on Day 1
      Increased Government Collaboration
      • 70% Reduction of Emails
      • 39. Implemented in 18 Departments
    • More Than 160 Government Customers
      eService
    • 40. The Leader In Government Solutions
      RightNow is the SaaS leader in Government Customer Service and CRM Solutions.
      “With a focus on improving the customer experience, RightNow provides a market-leading solution for governments looking to enhance service delivery and interactions with their constituents.”
      - Datamonitor 2009
      RightNow has been successfully serving the US Government for over 10 years with over 160 public sector clients including nearly every US cabinet level agency, over 20 states, members of the Intelligence Community, the Army, Marines, Air Force and DoD.
      RightNow is continually investing in the next generation of SaaS-delivered solutions with dedicated hosting for the US Department of Defense and US Civilian Government
    • 41. Questions?

    ×