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  1. 1. Benchmark Six Sigma Green Belt Certification . objectives of businesses, critical requirements of day- WHAT IS SIX SIGMA? to-day business and operational goals. Six Sigma at many organizations simply means a Six Sigma is a management methodology that uses a WHY CHOOSE measure of quality that strives for near perfection. structured approach which has helped organizations BENCHMARK SIX world over to reduce cycle times, increase productiv- SIGMA? Six Sigma is a set of practices to systematically ity and improve quality and delivery of processes. improve processes by eliminating defects. A defect is defined as failure of a product, process or ser- Six Sigma helps a professional approach a problem (or  Most experienced and vice in meeting requirements of internal or exter- “defect”) in a data driven, structured & systematic respected trainers and nal customers. manner that ensures success . consultants While the particulars of the methodology were HOW IS SIX SIGMA DIFFERENT?  More than 5500 Belts originally formulated by Bill Smith at Motorola in 1986, Six Sigma was heavily inspired by six preced- Six Sigma differs from traditional performance im- trained ing decades of quality improvement methodologies provement programs in its focus on input variables. such as quality control, TQM, and Zero Defects. While traditional methods depend on measuring out-  Highest recognition and Like its predecessors, Six Sigma asserts the follow- puts and establishing control plans to shield custom- ing: ers from organizational defects, a Six Sigma program respect across sectors demands that problems be addressed at the root  Continuous efforts to reduce variation in level, eliminating the need for unnecessary inspection  Updated programs with and rework processes. process outputs is key to business success latest inputs  Operations and business processes can be Also, while other programs mention philosophies, measured, analyzed, improved and controlled ideas, and requirements (e.g. ISO 9001 specifies re-  Training and facilitation quirements) Six Sigma provides a structured roadmap methodology with Multi- Succeeding at achieving sustained quality improve- on how to bring benefits. sensory impact ment requires commitment from the entire organi- zation, particularly from top-level management Six Sigma as a strategic tool is customer focused and  Complete Range of pro- is ultimately designed to increase profits through The fundamental objective of the Six Sigma meth- enhanced customer satisfaction. grams up to Master odology is the implementation of a measurement- Black Belt Training based strategy that focuses on process improve- ment and variation reduction through the applica- WHO CAN BENEFIT FROM SIX  Regular programs in tion of Six Sigma improvement projects. SIGMA? eight cities This is accomplished through the use of two Six Professionals from various streams (like HR, market- Sigma sub-methodologies: DMAIC and DMADV.  Programs since 2001 ing, production/ operations, research, supply chain, The Six Sigma DMAIC process (define, measure, retail, quality, development, general management, with the best trainer analyze, improve, control) is an improvement sys- strategic management, finance/accounts, administra- retention tem for existing processes falling below specifica- tion, customer care/ helpdesk, maintenance have tion and looking for incremental improvement. been benefiting from Benchmark Six Sigma programs.  Unique after training support through very The Six Sigma DMADV process (define, measure, Manufacturing companies of various kinds - machin- analyze, design, verify) is an improvement system ery/ equipment, pharmaceutical/ chemicals, FMCG/ active web based forum used to develop new processes or products at Six food items, plastics/ rubber, electronic/ white goods, and group activities Sigma quality levels. It can also be employed if a automotive/ component, agricultural - processing, current process requires more than just incre- have realized benefits worth billions of dollars.  Project completion mental improvement. support and certification Similarly service sector companies into banking, finan- Six Sigma is nothing but a compilation of world’s cial services, BPO’s, Information technology, con- at no additional cost best tried and tested management techniques struction, logistics, transport services, health services,  Trainers have cross- used for bringing business / process improve- airlines, IT infrastructure, HR services, consulting, etc have been benefiting immensely. industry implementation and leadership experi- ence. WHY SIX SIGMA? For a detailed discussion on usefulness of Six Sigma, you may post queries and view discus-  Six Sigma and Lean Im- With changing dynamics and growing demand to sions at our open forum (with 3000 members) achieve excellence, reduce waste, decrease defects plementation (optional) at and enhance productivity, organizations worldwide follow-up with powerful seek professionals who understand the strategic Top/Senior Management Workshops within or-
  2. 2. Your journey with Benchmark Six Sigma 1. CHOOSE A FORMAT All Benchmark Six Sigma programs are offered in two formats. Public training and In-company training. Public training is cost effec- tive if the person is self sponsored or if a company nominates a person or a small group. 2. COMPLETE THE FOUNDATION COURSE 7. GET CERTIFICATION As the body of knowledge is vast, some theoretical elements are covered through pre-course material which is provided to partici- Global recognition of the program ensures pants on registration. This ensures that you have the right basic that certification that you receive is ac- knowledge to have an effective start with Green Belt training. cepted internationally. 3. LEARN IN TEAMS DURING GREEN BELT 8. NETWORK AND CONTINUE LEARNING You will be assigned to a suitable group for team exercises and Free membership allows you to network with thousands of Six discussions to help you learn. Teams are selected carefully so that Sigma trained professionals through our unmatched online alumni members have similar focus area. network available at a PRIVATE FORUM (log in provided only on enrolment in a Benchmark Six Sigma program. 9. GET FREE SUPPORT FOR REAL Online support from Master Black Belts is provided for the first real project that you carry out at your workplace. Collaborative online forum helps in exploring multiple view points. Example pro- jects on the forum provide guidelines. Online discussion provides useful clues and direction. This photograph shows groups with common interest (similar industries/ functional areas) carrying out team exercises in a Green Belt program 4. CARRY OUT A PRACTICE PROJECT During the Green Belt training, topic specific case studies are used to help participants in understanding. You shall get complete data to work on a real project to practice your learning and compare your results with the Master Black Belt trainer. Case studies and analysis outputs serve as useful reference for ap- plication at the work place. 5. LEARN WHILE HAVING FUN We believe that learning should never be stressful or boring. 10. PROJECT COMPLETION CERTIFICATE Stories, anecdotes and relevant jokes keep the class alive and pro- If you complete a real project within three years of training, you get vides easy methods to retain learning. Interactive quiz, role plays, a project completion certificate (optional) at no extra cost group exercises keep your brain cells working. 11. MOVE TO NEXT LEVEL WHEN READY 6. LEARN USER-FRIENDLY SOFTWARE You learn to carry out analysis with the help of software (which is Explore Black Belt, Master Black Belt certification at the right time. free for non-commercial use) and do not need to spend extra on 12. MAKE SIX SIGMA A WAY OF LIFE costly software. The result oriented application of software is ex- plained during the entire program. Six Sigma is a relentless journey towards fewer defects, higher effi- ciency and higher benefits for individuals, organizations and society at large. This program is a stepping stone to a new way of life.
  3. 3. Benchmark Six Sigma Green Belt Course Outline IMPORTANCE OF SIX SIGMA  Process mapping (with VA/NVA Some Feedbacks from  History of Six Sigma Analysis) past participants  Philosophy of Six Sigma  Sampling  Key Business Drivers  Data types & collection plan Excellent, fast paced program  Statistical concept behind Six Sigma (Continuous & Discrete, Sampling) for professionals at all levels.  Overview of DMAIC, DMADV  Basic statistics (mean, median, stan- -D.Rajiv Krishnan, CEO, Ma Foi dard deviation, quartiles) Consultancy Solutions Ltd  Process capability analysis (DPU, It is carried out in a highly DPMO, Sigma Level, CP/CPK) The Six Sigma DMAIC Roadmap professional way. It enhances and elevate your views, which ANALYZE PHASE add a great value to your Step 1 : Generate Project Ideas professional career.  Identifying X’s using Cause & Ef- D - Rajesh Kumar, TVS Motor Co. Step 2 : Select Project fect analysis (Ishikawa diagram) Ltd Step 3 : Finalize Project Charter, High Level Map  Identifying critical X’s using cause In depth knowledge of the Step 4: Finalize Project Y, Performance Standards for Y and effect matrix Instructor and his communi- M Step 5: Validate Measurement System for Y Step 6: Measure Current Performance and Gap  Hypothesis testing (Null & Alter- nate, Types of Errors, P values) cation ability. - Rajeev Dua, Director, Sun  Relationship between variables Microsystems Step 7: List All Potential X’s (Correlation, Scatter diagram) A Step 8: Identify Critical X’s Step 9: Verify sufficiency of Critical X’s for the project  Tests of means, variances, and proportions (t-Tests, ANOVA, It is recommended for com- panies wanting to go for proc- ess improvement since it gives Step 10: Generate and Evaluate Alternative Solutions Chi-Square) you the right recipe for suc- I Step 11: Select and Optimize best solution.  Finding critical X’s using graphical cessful implementation. techniques like Pareto’s analysis, - Priti Ray, Principal Consultant, Step 12: Pilot, Implement and Validate the solution PWC Box plots Step 13: Implement Control System for Critical X’s  Failure modes and effects analysis Outstanding methodology of C Step 14: Document Solution and Benefits Step 15: Transfer to Process Owner, Project Closure IMPROVE PHASE teaching. The sessions are very exciting. Great value addition. LEAN PRINCIPLES  Idea generation (brainstorming, - Ullas Vijay, Student , Symbio- sis Institute of International creative Thinking, benchmarking) Business  Kaizen, Poka Yoke, 5S, Seven  Comparing alternative solutions Wastes  Solution selection tools like Pugh Great for business process re- matrix engineering - Dr V. Prem Kishore, Head CHANGE MANAGEMENT  Introduction to Design of Experi- Apollo DRDO Hospital ments  Identify resistance to change  Validation and Implementation of A wonderful program neatly  Implement a plan to counter resis- improved process packaged and delivered. A tance must for all levels of managers  Team formation (Team Stages) CONTROL PHASE who are interested in bringing  Team tools about a structured thinking  Stakeholder management  Elements in a Process Control and approach to improve his/ her process. Plan - Vijay Sai B. S., Director, Call- DEFINE PHASE  RACI matrix ready Training & Development  Statistical process control (IMR,  Sources of project ideas. Xbar-R, C, U, P, NP Charts)  Project selection  Mistake Proofing I came into this course look-  Finalizing the CTQ  Sustaining improvements (Creating ing at it as a typical training  Project Charter program but was pleasantly Control Plan, Documentation) surprised by the quality, rele-  Team Roles and Responsibilities  Project closure vance and depth of the pro-  Project scoping with SIPOC gram. The course content meets international - Anand Kumar, IT Head-South Asia, Mousanto Company MEASURE PHASE criteria.  CTQ performance characteristics Contact for  Measurement systems analysis any queries about course content
  4. 4. Regional Office - Chennai Chennai Citi Centre, Level 6, 10/11, Regional Office - Kolkata Dr.Radhakrishna Salai, BF -144, Salt Lake City, Sector -1, Chennai - 600 004 Kolkata- 700064 Tel : +919380615163 Phone: +9193310 04509 Regional Office - Mumbai Marketing Office for Delhi HEAD OFFICE Level 2, Raheja Centre Point, SF 34, Ansal Fortune Arcade, The Corenthum 294 CST Road, Near Mumbai Block K, Sector 18, Noida - 201301 CS-14, Lobe 2, 7th Floor, A-41, University, Tel : +919810919501 Sector- 62, Noida-201301 Off Bandra–Kurla Complex, Phone: 0120-4354444, Fax: 0120-4268000 Santacruz (E), Mumbai 400 098 Tel : +9193234 32233 Ahmedabad Contact email - Regional Office - Bangalore Tel: +9193806 15163 Regional Office - Hyderabad Level 14 & 15, Concorde Towers, Hyderabad Mid-Town Pune Contact UB City 1, Vittal Mallya Road, 1st Floor, Mid Town Plaza Bangalore 560001 Road No. 1, Banjara Hills, Tel : +919343217449 Tel : +9193234 32233 Hyderabad – 500034 Tel: +919391330353 PA RT I A L L I S T O F B E N C H M A R K S I X S I G M A C L I E N T S