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Knowledgemanagement 12551053849177-phpapp01


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  • 1. Knowledge Management not data…….. data information knowledge wisdom
  • 2. • Knowledge is what makes your brain click into making informative decisions – knowledge is not data or coffee• Knowledge defines relationships that make concepts cohesive• Knowledge is what adds market value to your organization• Knowledge is what an organization uses to maintain efficiency and effectiveness • Tacit knowledge needs to captured and converted into explicit Quick decision making knowledge to be stored for knowledge repurpose • Capture knowledge from experienced employees while in theTurnover of experienced employees work force to assist in defined work flow processes and to avoid duplicating procedures and business errors • Ability to define knowledge needs within an organization in order An increase in market to capture and define what resources are needed to protect the unpredictability and environment organization • Prosperity and procedures need to be enforced in order to Increased in complex knowledge protect the market value of an organization
  • 3. Procedural: how toIt is essential to identify the differenttypes of knowledge beforeestablishing a process. Tacit: intangible assets - Explicit: tangible assets -Knowledge is considered to be the life thoughts documentsforce of an organization.Knowledge defines the intellectualcapital of an organization which in turn General: how to create General: book on how todefines value. metadata create metadataUnderstand the process……….. Context: librarians Context: the librarians knowledge on how to document on how to proceed with create metadata implementing a metadata standards standard Technical: the system Technical: the digital asset librarians knowledge on manual on how to how to set up the customize MARC into XML database structure
  • 4. Declarative: facts Understand the facts……..Tacit: intangible assets - Explicit: tangible assets - thoughts documents General: knowledge of General: book about what metadata metadata standards Context: the librarian’s Context: internal knowledge of metadata document stating the standards used in specific metadata cataloging digital assets elements Technical: manual for the Technical: the system digital asset system and librarians knowledge of what metadata standards setting up XML format can be customized
  • 5. • Determine organization and employee knowledge base• Defining Prosperity = added value• Identifying and implementing KM technologies [Learnability :: Usability :: Accessibility]• Identifying ownership of KM – who owns the knowledge and who will maintain the knowledge• Quality vs Quantity• Archiving – how long do we need to keep knowledge• Identifying the lifecycle of knowledge – when to capture it, how will the knowledge be used, re-purposing it and when to archive it• Marketing to upper management – identify the needs within the organization and begin to collect qualitative and quantitative data that will support implementing knowledge management
  • 6. • Socialization/Storytelling – share stories about best practice and not so good practice• Communities of Practice – individuals with similar interests and mavericks coming together• Identify direction and routines – hierarchy within the organization and workflow process and practice• Identify conflicts and friction• Develop workflow process for capturing knowledge• Identify the technologies based on features and agents• Identify the mechanisms and directions
  • 7. DiscoverDevelop policies and procedures based Learn about new tacit and explicit on directions and routines knowledge through socialization KM Apply structure Capture Communication: storytelling, communities of practice Externalized knowledge= tacit > explicit and exchange of knowledge Internalized knowledge= explicit > tacit Share
  • 8. There are 5 facets to KM infrastructure: Process Sub-process •Culture •Structure •COPs – communities of practice •IT infrastructure •Common knowledge AI - agents KM Technologies Systems acquisition infrastructure use community Mechanisms organization structure
  • 9. Effectiveness Document allAnalyze practices ofresults KM people process Organizational products performance Innovation :: Efficiency :: Quick/Quality/Cost Quick/Quality/Cost Collect qualitative & quantitative data