Agenda• Selling Nitel to your Clients• SIP Trunking   –   Why SIP?   –   Product components   –   Pricing   –   Entering a...
Selling Nitel to Your Clients• In business since 1997• Organically grown since inception• Financially sound: EBITDA and ca...
n-Tellivoice™ SIP Trunking
Why SIP?• Cost savings over traditional phone  service• Avoid replacing existing hardware• Seamless service across multipl...
Putting Together a Deal – Main             Components• Dedicated Internet Access –  T1, DS3, Ethernet, SONET• SIP Trunks  ...
Putting Together a Deal – Extras• Minute Bundles: Outbound US/Canada or  inbound toll-free minutes purchased in bulk to be...
SIP PricingTrunk Type   Trunk    Included      Included    Inbound      Outbound     Toll Free             Cost     Inboun...
Minute BundlesOutbound                                 Toll-FreeBundle     Cost Per Minute   Cost        Bundle      Cost ...
Ancillary ChargesFeature              Monthly         One-TimeDID                  $1.00/DID       $1.00Ported DID        ...
SIP Pricing – n-Tellipro     Choose the appropriate     trunk type. NOTE: only one     trunk type can be ordered     acros...
SIP Pricing – n-TelliproSpecify handoff type toensure proper equipment isordered.Provide an accurate count ofDIDs and port...
n-Tellivoice™ Hosted Voice          Services
Why Hosted?• Avoid exorbitant up-front capital  investment• Avoid costly upgrades as a result of PBX  equipment becoming o...
Highlighted Productivity                  Featuresn-Tellivoice offers dozens of features for every user, including the fol...
Polycom Handsets and Conference           PhonesSoundPoint IP 335   SoundPoint IP 450     SoundPoint IP 550     SoundPoint...
HD Voice by ComparisonFrequency Range HD Voice 150Hz                       7kHzFrequency Range of Traditional Handsets 300...
Putting Together a Deal – Main               Components• Dedicated Internet Access – T1, DS3 Ethernet, SONET• Seats   – Pr...
Putting Together a Deal – Extras• Minute bundles: Purchased in bulk to be shared among  seats with metered usage to save o...
Hosted Voice Pricing                         2 Year Term                              3 Year TermPhone        Companio   B...
Hosted Voice Pricing                         2 Year Term                                    3 Year TermPhone        Compan...
Minute BundlesOutbound                              Toll-FreeBundle    Cost Per Minute   Cost       Bundle     Cost Per Mi...
Ancillary ChargesFeature                                                      Monthly   One-TimeAccount/authorization code...
Hosted Pricing – n-Tellipro      Choose lease to avoid up-      front charges for handsets      and conference phones
Mix & match seat types forthe optimum client solutionNitel can also provide POTSfor fax machines, elevatorlines, alarms, e...
Hosted Pricing – n-TelliproSpecify additional featuresand minute bundlesSpecify phone numberrequirements
n-Tellivoice™ Differentiators
n-Tellivoice Hosted Voice and SIP                  Trunking Complete    Quality   Dependability   Support   CoverageEnd-to...
A Reliable Ecosystem   n-Tellivoice “ecosystem” includes:   • Handsets &             • PBX features     conference phones ...
QualityEnd-to-end QoS over the Nitelnetwork ensures priority for voicetraffic. End-to-end QoSeliminates:• Jitter• Echo• Ch...
Dependability• All equipment under warranty with  24-hour replacement for life of  customer.
Client Support• Provisioning manager: pre-install project  management• Account manager: post-install support• Accurate bil...
MyNitel Mobile App      • Get advanced network        monitoring information by        location, device or interface.     ...
MyNitel Web PortalEasy to use web portal for advancedmonitoring, billing and ticket andaccount management.
Coverage•Nationwide coverage with competitive rates.•Expertise in rural areas•Now through November 30, 2012, receive up to...
Access the Partner Extranet for    Order Forms and Sales CollateralContact your channel manager foraccess to the Nitel Par...
n-Tellivoice Hosted Voice and SIP Agent Training
n-Tellivoice Hosted Voice and SIP Agent Training
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n-Tellivoice Hosted Voice and SIP Agent Training

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n-Tellivoice Hosted Voice and SIP Agent Training

  1. 1. Agenda• Selling Nitel to your Clients• SIP Trunking – Why SIP? – Product components – Pricing – Entering a quote• Hosted Voice – Why hosted? – Product components – Pricing – Entering a quote• n-Tellivoice Differentiators
  2. 2. Selling Nitel to Your Clients• In business since 1997• Organically grown since inception• Financially sound: EBITDA and cash flow positive• Inc. 500|5000 for four consecutive years• Over 5,000 business clients• Nationwide IP network covering over 20,000 zip codes in the top 50 US cities as well as deep penetration into tier 2, tier 3 and rural markets.
  3. 3. n-Tellivoice™ SIP Trunking
  4. 4. Why SIP?• Cost savings over traditional phone service• Avoid replacing existing hardware• Seamless service across multiple business locations• IP based service more flexible than traditional service• Simple disaster recovery
  5. 5. Putting Together a Deal – Main Components• Dedicated Internet Access – T1, DS3, Ethernet, SONET• SIP Trunks – Basic: metered inbound and outbound usage to US and Canada – Enhanced: unlimited inbound and 750 minutes of outbound usage to US and Canada – Premium – unlimited inbound and outbound usage to US and Canada
  6. 6. Putting Together a Deal – Extras• Minute Bundles: Outbound US/Canada or inbound toll-free minutes purchased in bulk to be shared across trunks to save on per-minute costs.• DIDs • Directory listings• Toll-free numbers • E911• Virtual telephone • Caller name numbers identification
  7. 7. SIP PricingTrunk Type Trunk Included Included Inbound Outbound Toll Free Cost Inbound Outbound Per Minute Per Minute Per Minute Minutes Minutes Cost Cost CostBasic $9.00 N/A N/A $0.01 $0.039 $0.049Enhanced $19.00 Unlimited 750 N/A $0.039 $0.049Premium $29.00 Unlimited Unlimited N/A N/A $0.049• Outbound minutes include all off-net calls within the lower 48 United States and 10 Canadian provinces• Clients may purchase additional minute bundles to lower the per-minute cost on usage above their monthly minute allotment• All minutes can be pooled among trunks
  8. 8. Minute BundlesOutbound Toll-FreeBundle Cost Per Minute Cost Bundle Cost Per Minute Cost1,000 $0.035/minute $35.00 1,000 $0.045/minute $45.002,500 $0.032/minute $80.00 2,500 $0.042/minute $105.005,000 $0.029/minute $145.00 5,000 $0.039/minute $195.007,500 $0.027/minute $202.50 7,500 $0.037/minute $277.5010,000 $0.025/minute $250.00 10,000 $0.035/minute $350.0025,000 $0.022/minute $550.00 25,000 $0.032/minute $800.0050,000 $0.02/minute $1,000.00 50,000 $0.029/minute $1,450.00
  9. 9. Ancillary ChargesFeature Monthly One-TimeDID $1.00/DID $1.00Ported DID $1.00/DID $6.00/DID for < 50, $4.00 for 50+Toll-free $3.00/listing $10.00Virtual telephone $5.00/numbe $10.00numbers rDirectory listings $3.00/listing $10.00e911 $3.00/locatio N/A nCaller name $1.00/DID N/Aidentification
  10. 10. SIP Pricing – n-Tellipro Choose the appropriate trunk type. NOTE: only one trunk type can be ordered across all trunks.
  11. 11. SIP Pricing – n-TelliproSpecify handoff type toensure proper equipment isordered.Provide an accurate count ofDIDs and ported DIDsOrder customer’s bandwidth.System will tell you theminimum amount ofbandwidth required basedon the number of trunks.
  12. 12. n-Tellivoice™ Hosted Voice Services
  13. 13. Why Hosted?• Avoid exorbitant up-front capital investment• Avoid costly upgrades as a result of PBX equipment becoming outdated• Seamless service across multiple business locations• Enterprise tools and features for any size business• Simple disaster recovery
  14. 14. Highlighted Productivity Featuresn-Tellivoice offers dozens of features for every user, including the following forusers who see their phone system as a productivity enhancement tool.Voicemail to email Simplify message retrieval by listening to sound files attached to emailSimultaneous ringing Never miss an important call when all phones ring at onceSequential ringing Efficiently manage inbound call flow for client services or sales groupsTime of day rules Customize ringing so users can be accessible when they want to beOnline call manager Easy-to-use web interface to make calls, customize features and maintain phonebooks
  15. 15. Polycom Handsets and Conference PhonesSoundPoint IP 335 SoundPoint IP 450 SoundPoint IP 550 SoundPoint IP 560 SoundPoint IP 650 SoundPoint IP 670SoundPoint IP 650 SoundPoint IP 670 Expansion Module Expansion Module SoundStation IP 5000 SoundStation IP 6000 SoundStation IP 7000
  16. 16. HD Voice by ComparisonFrequency Range HD Voice 150Hz 7kHzFrequency Range of Traditional Handsets 300Hz 3.4kHzFrequency Range of the Human Voice 80Hz 14 kHz
  17. 17. Putting Together a Deal – Main Components• Dedicated Internet Access – T1, DS3 Ethernet, SONET• Seats – Premium: Full set of features, unlimited US & Canada inbound & outbound usage – Basic – Unlimited: Basic features for everyday use. Unlimited US & Canada inbound & outbound usage – Basic: Basic features for everyday use. Unlimited inbound, metered outbound usage – Companion: Limited features for common area phones. Unlimited inbound, metered outbound usage.• Phones – Polycom SoundPoint IP series phones: 335, 450, 550, 560, 650, 670, 650 extension module, 670 extension module – Polycom SoundStation IP series conference phones: 5000, 600 , 7000
  18. 18. Putting Together a Deal – Extras• Minute bundles: Purchased in bulk to be shared among seats with metered usage to save on per-minute costs.• Toll free minute bundles: Purchased in bulk to save on per-minute costs.• Account/authorization • Hunt group codes • Remote users• Attendant console • Shared call appearance• Auto attendant • Toll free number• Director listing • Virtual DID• E-911 • Standalone voicemail• Fax to email
  19. 19. Hosted Voice Pricing 2 Year Term 3 Year TermPhone Companio Basic Basic- Premiu Companio Basic Basic- Premium n Unlimite m n Unlimite d dSoundPoint $22.95 $26.95 $34.95 N/A $20.95 $24.95 $32.95 N/AIP 335SoundPoint $25.95 $29.95 $37.95 $41.95 $23.95 $27.95 $35.95 $39.95IP 450SoundPoint $27.95 $31.95 $39.95 $43.95 $24.95 $28.95 $36.95 $40.95IP 550SoundPoint $32.95 $36.95 $44.95 $48.95 $28.95 $32.95 $40.95 $44.95IP 560SoundPoint $32.95 $36.95 $44.95 $48.95 $28.95 $32.95 $40.95 $44.95IP 650SoundPoint $38.95 $42.95 $50.95 $54.95 $32.95 $36.95 $44.95 $48.95IP 670
  20. 20. Hosted Voice Pricing 2 Year Term 3 Year TermPhone Companio Basic Basic- Premiu Companio Basic Basic- Premium n Unlimite m n Unlimite d dSoundStati $38.95 $42.95 $50.95 $54.95 $36.95 $40.95 $48.95 $52.95onIP 5000SoundStati $52.95 $56.95 $64.95 $68.95 $43.95 $47.95 $55.95 $59.95onIP 6000SoundStati $61.95 $65.95 $73.95 $77.95 $55.95 $59.95 $67.95 $71.95onIP 7000Expansion Modules 2 Year Term 3 Year TermSoundPointIP 650 Expansion $10.00 $9.00ModuleSoundPointIP 670 Expansion $11.00 $10.00Module
  21. 21. Minute BundlesOutbound Toll-FreeBundle Cost Per Minute Cost Bundle Cost Per Minute Cost1,000 $0.028/minute $28.00 1,000 $0.037/minute $37.002,500 $0.027/minute $67.50 2,500 $0.035/minute $87.505,000 $0.025/minute $125.00 5,000 $0.033/minute $165.007,500 $0.023/minute $172.50 7,500 $0.031/minute $232.5010,000 $0.021/minute $210.00 10,000 $0.029/minute $290.0025,000 $0.019/minute $475.00 25,000 $0.027/minute $675.0050,000 $0.017/minute $850.00 50,000 $0.025/minute $1,250.00>50,000 ICB ICB >50,000 ICB ICB
  22. 22. Ancillary ChargesFeature Monthly One-TimeAccount/authorization codes – per group $5.00 $10.00Attendant console – up to 200 users $99.00 $50.00Auto attendant – per level $19.00 $25.00Directory listing $3.00 $10.00E911 – main service location $3.00E911 – additional location $3.00Hunt Group – each $5.00 $10.00Remote users $5.00Shared call appearance (Not available with Companion seat) $5.00 $10.00Toll-free number $3.00Ported toll-free number $3.00Virtual DID (Not available with Companion seat) $5.00 $10.00Ported virtual DID (Not available with Companion seat) $5.00 $10.00Standalone voicemail $10.00 $2.00
  23. 23. Hosted Pricing – n-Tellipro Choose lease to avoid up- front charges for handsets and conference phones
  24. 24. Mix & match seat types forthe optimum client solutionNitel can also provide POTSfor fax machines, elevatorlines, alarms, etc.Specify equipment toaccompany each seat
  25. 25. Hosted Pricing – n-TelliproSpecify additional featuresand minute bundlesSpecify phone numberrequirements
  26. 26. n-Tellivoice™ Differentiators
  27. 27. n-Tellivoice Hosted Voice and SIP Trunking Complete Quality Dependability Support CoverageEnd-to-EndEcosystem
  28. 28. A Reliable Ecosystem n-Tellivoice “ecosystem” includes: • Handsets & • PBX features conference phones • Professional • Router installation • Dedicated Internet • 24x7 NOC access (with end-to- • Mobile/web access end QoS) to advanced network • Trunking monitoring, billing & troubleshooting Ensures interoperability among components, which means simplified troubleshooting.
  29. 29. QualityEnd-to-end QoS over the Nitelnetwork ensures priority for voicetraffic. End-to-end QoSeliminates:• Jitter• Echo• Choppiness
  30. 30. Dependability• All equipment under warranty with 24-hour replacement for life of customer.
  31. 31. Client Support• Provisioning manager: pre-install project management• Account manager: post-install support• Accurate billing with quick dispute resolution• 24x7x365 NOC – US based – Staffed by network technicians, not call center operators – Processes focused on frequent communication and rapid restoration• Self-service network visibility, trouble management and billing through mobile app and web portal
  32. 32. MyNitel Mobile App • Get advanced network monitoring information by location, device or interface. • Enter a trouble ticket or view progress on existing tickets • View recent invoices and retrieve remittance data • Access your account manager’s contact details • View an escalation list
  33. 33. MyNitel Web PortalEasy to use web portal for advancedmonitoring, billing and ticket andaccount management.
  34. 34. Coverage•Nationwide coverage with competitive rates.•Expertise in rural areas•Now through November 30, 2012, receive up to 2x MRR bonus.
  35. 35. Access the Partner Extranet for Order Forms and Sales CollateralContact your channel manager foraccess to the Nitel Partner Extranet.

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