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Olleh TV for International Users

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    Olleh TV for International Users Olleh TV for International Users Presentation Transcript

    • B us ine s s C o ns ulting P roje c t o lle h TV fo r Inte rna tio na l Us e rs S ug g e s tio ns fo r G lo b a l U s e r Inte rfa c e KA IS T INF O &ME D IA MB A 2011 D e c e mb e r 2011 / A d vis e r: D r. B yung ho P a rk 20083926 J imin Hwa ng 20113962 S o o n- b o ng Ya ng 20114257 Me he runne s ha B inte Ma nna nD e c ., 201 1 _ Jim in H wan g / S o o n - b o n g Yan g / Me h e ru n n e s h a B in te Man n an
    • IND E X I. P urp o s e II. Me tho d o lo g y 1. U s in g o lle h TV 2. Exp e rim e n t with In te rn atio n al U s e rs - Vid e o : Eye Trac kin g Re p lay III. S ug g e s tio ns 1. B rin g b ac k th e "S e arc h Me n u " 2. Re o rg an ize Te xt In p u t S ys te m 3. Em p h as ize "B y G e n re " in C h an n e l G u id e 4. Lo c atio n fo r Ad ve rtis e m e n ts 5. Mu lti- Lan g u ag e S u p p o rt fo r Tru e G lo b alizatio n IV. A p p e nd ix 1. In te rvie we e s ’ Pro fileD e c ., 201 1 _ Jim in H wan g / S o o n - b o n g Yan g / Me h e ru n n e s h a B in te Man n an 2
    • I. P urp o s e What is this p ro je c t fo r? The inte rna tio na l us e rs ma rke t fo r o lle h TV is q uite va s t; to find o ut the kind s o f UI imp ro ve me nts ne e d e d fo r this ma rke t, us e r re s e a rc h wa s c o nd uc te d a t KA IS T. With o ve r 1 millio n fo re ig ne rs in Ko re a , the ne e d fo r o lle h TV’ s inte rna tio na l UI/UX is g ro wing d ra s tic a lly A s a ma rke t le a d e r, it will b e fitting fo r KT to ta ke c ha rg e fo r this s o c ia l re s p o ns ib ility C urre ntly, no inte rna tio na l s up p o rt fo r o lle h TV – Minimum re q uire me nts : E ng lis h me nu, s ub title s , e tc . – Ma y la te r e xp a nd to C hine s e , J a p a ne s e , e tc . O nly E ng lis h me nu & o rig ina l title s a va ila b le fo r S kyL ife Re mo te c o ntro l: Ko re a n o nly, with no p la ns to d e ve lo p E ng lis h re mo te c o ntro ls Inte rvie ws with 10 inte rna tio na l s tud e nts a t KA IS T B us ine s s S c ho o l – D ive rs e na tio na litie s , la ng ua g e s , a nd b a c kg ro und s – U. S . , F ra nc e , G e rma ny, the Ne the rla nd s , C z e c h Re p ub lic , Rus s ia , Mo ro c c o , Ho ng Ko ng , B a ng la d e s h, Vie tna mD e c ., 201 1 _ Jim in H wan g / S o o n - b o n g Yan g / Me h e ru n n e s h a B in te Man n an 3
    • II. Me tho d o lo g y 1) Us ing o lle hTV A s p re limina ry re s e a rc h, rig o ro us us e r te s ting wa s c o nd uc te d b y the g ro up to find o ut the a re a s fo r imp ro ve me nts . L C D TV Re mo te C o ntro lle r ( o lle h TV D is p la y) U s e rs o lle h TV ( S o o n- b o ng Ya ng ) S e t to p B o x ( J imin H wa ng ) With the he lp o f KT’ s o lle h TV UI/UX te a m, we ins ta lle d o lle h TV in the E ye Tra c ke r ro o m o n 9 th o f No v Thro ug h tria l us e o f o lle h TV fo r thre e we e ks , we ha ve fo und a re a s fo r imp ro ve me nts in its Us e r Inte rfa c eD e c ., 201 1 _ Jim in H wan g / S o o n - b o n g Yan g / Me h e ru n n e s h a B in te Man n an 4
    • II. Me tho d o lo g y 2) E xp e rime nt with Inte rna tio na l Us e rs To b ii E ye Tra c king D e vic e wa s utiliz e d fo r the firs t p a rt o f the us e r inte rvie w, d uring whic h thre e mis s io ns we re g ive n to tra c k “ va lua b le re a l e s ta te ” a nd time s .D e c ., 201 1 _ Jim in H wan g / S o o n - b o n g Yan g / Me h e ru n n e s h a B in te Man n an 5
    • II. Me tho d o lo g y 2) E xp e rime nt with Inte rna tio na l Us e rs  Mo c k- u p E n g lis h In te rfac e S ys te m c re ate d fo r th is p ro je c t (B as e d o n Ko re an U I) – Q u ality o f s c re e n s h o t p h o to s fro m IPTV m ay b e c o m e h in d ran c e – MS Po we rPo in t n o t c o m p atib le with To b ii E ye Trac kin g s ys te m – ‘Mo u s e O ve r’ e ffe c ts e n ab le d th ro u g h H TML & JavaS c rip tD e c ., 201 1 _ Jim in H wan g / S o o n - b o n g Yan g / Me h e ru n n e s h a B in te Man n an 6
    • II. Me tho d o lo g y 2) E xp e rime nt with Inte rna tio na l Us e rsD e c ., 201 1 _ Jim in H wan g / S o o n - b o n g Yan g / Me h e ru n n e s h a B in te Man n an 7
    • II. Me tho d o lo g y 2) E xp e rime nt with Inte rna tio na l Us e rs In a n a tte mp t to d is c o ve r the d e g re e s o f us a b ility o f 2 inp ut s ys te ms , the s e c o nd p a rt o f the inte rvie w wa s c o nd uc te d with the o lle h TV re mo te c o ntro lle r.  D e mo ns tra tio n fo llo we d b y o ne - o n- o ne in- d e p th inte rvie w  Prima ry fo c us o n inp ut me tho d s a nd d iffic ultie s  Mis s io n: Typ e “ Ha rryP o tte r” o n o lle hTV us ing 2 d iffe re nt inp ut s ys te ms - Re mo te c o ntro lle r vs . O n- S c re e n ke yp a d KOR/ENG ERASE 1 @:/ ㄱ 2ㄴ 3ㅏㅓ def abc 4ㄹ 5ㅁ 6 ㅗㅜ def ghi jkl ㅅ ㅣ 7 pq 8ㅇ 9 wx tuv rs yz * 획추가 0 .,?! ㅡ 쌍자음 #D e c ., 201 1 _ Jim in H wan g / S o o n - b o n g Yan g / Me h e ru n n e s h a B in te Man n an 8
    • III. S ug g e s tio ns 1) B ring b a c k the " S e a rc h Me nu" The e ffic ie nc y o f the S e a rc h me nu wa s ve rifie d b y time d re c o rd s during the mis s io n to find Tra ns fo rme rs 3 fro m the me nu. Us ing " S e a rc h" me nu wa s muc h fa s te r tha n us ing " Mo vie " me nu - D ura tio n: 13. 7 s e c vs . Mo vie 46. 8 s e c ( o n a ve ra g e ) 46. 8 s e c 13. 7 s e cD e c ., 201 1 _ Jim in H wan g / S o o n - b o n g Yan g / Me h e ru n n e s h a B in te Man n an 9
    • III. S ug g e s tio ns 1) B ring b a c k the " S e a rc h Me nu" We s ug g e s t " S e a rc h" me nu b e mo ve d to the to p o f s c re e n s o it c a n b e ac c es s ed ins ta ntly a t a ny time b y us ing the d e s ig na te d Ho t Ke y o n the Re mo te C o ntro lle r C ha nne l ( na me ) s ho uld a ls o b e s e a rc ha b le thro ug h " S e a rc h" func tio n A ll VO D a nd C ha nne l mus t b e c o mp le te ly b iling ua l ( E ng lis h/Ko re a n) - " C a s tle " no t fo und b ut " 캐슬 " fo und ( the s a me with " D e s p e ra te Ho us e wive s " ) Search - Typ o g ra p hic a l e rro r o c c a s io na lly fo und ( e . g . , “ 이보경의 G ra mma r Tra ning ” ) SearchD e c ., 201 1 _ Jim in H wan g / S o o n - b o n g Yan g / Me h e ru n n e s h a B in te Man n an 10
    • III. S ug g e s tio ns 2) Re o rg a niz e Te xt Inp ut S ys te m Two d iffe re nt inp ut me tho d s a re mo re c o nfus ing tha n us e ful. Mo d ific a tio ns mus t b e ma d e to c o mb ine the two d iffe re nt me tho d s . KOR/ENG ERASE 1@:/ ㄱ 2ㄴ 3ㅏㅓ def abc 4ㄹ 5ㅁ 6 ㅗㅜ def ghi jkl ㅅ ㅣ 7 pq 8ㅇ 9 wx tuv rs yz * 획추가 0 .,?! ㅡ # 쌍자음 < Re mo te C o ntro lle r> < O n- S c re e n Ke yb o a rd > C urre ntly, the re a re two wa ys to inp ut te xt in the S e a rc h s e c tio n ( Re mo te C o ntro l & S c re e n Ke yb o a rd ) Ho we ve r, this c a us e s s o me p ro b le ms :D e c ., 201 1 _ Jim in H wan g / S o o n - b o n g Yan g / Me h e ru n n e s h a B in te Man n an 11
    • III. S ug g e s tio ns 2) Re o rg a niz e Te xt Inp ut S ys te m Whe n typ ing te xt thro ug h Re mo te C o ntro lle r, us e rs te nd to us e the 4 a rro w b utto ns , ho p ing to typ e in s p a c e o r d o ub le c o ns o na nts ( e . g . , tt) . → This c a us e s unwa nte d c urs o r s hift, fro m Re mo te C o ntro lle r to S c re e n Ke yb o a rd The a rra ng e me nt o f te xt b utto ns fo r the two inp ut s ys te ms a re d iffe re nt, c o nfus ing us e rs Ha ving jus t o ne me tho d ( the re mo te c o ntro lle r) wo uld b e b e tte r fo r us e rs - Typ e - in time us ing Re mo te C o ntro lle r is fa s te r Re mo te C o ntro lle r 33. 9 s e c vs . O n- S c re e n Ke yb o a rd 45. 56 s e c ( " Ha rryP o tte r" ) - Mo s t us e rs a re fa milia r with typ ing us ing ha nd - he ld d e vic e s - Re mo te C o ntro lle r will p la y a ke y ro le und e r N- s c re e n e nviro nme nts If/whe n us ing o nly the re mo te c o ntro lle r, the a rro w b utto ns c a n b e us e d a s c urs o r c o ntro l, a s in c o mp ute rs : O ne c a n ins e rt o mitte d le tte rs , s p a c e , a nd d o ub le c o ns o na nts - C f. C urre ntly, us e rs ha ve to p a us e whe n inp utting d o ub le c o ns o na nts ; s p a c e b e twe e n wo rd s is no t p o s s ib leD e c ., 201 1 _ Jim in H wan g / S o o n - b o n g Yan g / Me h e ru n n e s h a B in te Man n an 12
    • III. S ug g e s tio ns 3) E mp ha s iz e " B y G e nre " in C hanne l G uid e C ha nne l G uid e mus t b e re a rra ng e d to b e tte r g uid e the us e rs in the mo s t e ffic ie nt wa y. Us e rs te nd to find the d e s ire d c ha nne ls mo re q uic kly with " B y G e nre " me nu - In c a s e o f find ing C NN, " A ll C ha nne ls " to o k 46 s e c ; " B y G e nre " o nly to o k 11. 7 s e c ( o n a ve ra g e ) - In p ra c tic e , the re a re 143 c ha nne ls in o lle h TV, whic h will ta ke muc h mo re time He nc e , it wo uld b e b e tte r fo r the me nu to b e p la c e d in the fo llo wingD e c ., 201 1 _ Jim in H wan g / S o o n - b o n g Yan g / Me h e ru n n e s h a B in te Man n an 13 o rd e r:
    • III. S ug g e s tio ns 3) E mp ha s iz e " B y G e nre " in C hanne l G uid e In a d d itio n, " C ha nne l Info rma tio n in O ne S c re e n" s ho uld b e p ro vid e d - C urre ntly, the re d - c o lo re d b utto n d o e s n’ t wo rk - If it’ s d ue to d iffic ultie s in fitting the m a ll in o ne s c re e n, the c ha nne ls c a n b e d is p la ye d thro ug h 2~ 3 s c re e ns ※ A ll c o lo re d b utto ns o n s c re e n a re no t p ro mine nt - > The y s ho uld lo o k p o p p e d - up 14D e c ., 201 1 _ Jim in H wan g / S o o n - b o n g Yan g / Me h e ru n n e s h a B in te Man n an
    • III. S ug g e s tio ns 4) Lo c a tio n fo r A d ve rtis e me nts The re wa s no s ig nific a nt d iffe re nc e b e twe e n the two lo c a tio ns o f the p ro mo tio n. ( up p e r vs . lo we r)  A ll inte rvie we e s re c o g niz e d a nd re c a lle d the na me o f the p ro g ra m o n ly afte r hints we re g ive n.  To ta l F ixa tio n D ura tio n o n P ro mo tio n A B C D E Mean Sum Upper 2.17 0.06 1.6 1.29 0.35 1.094 5.47 Lower 0.92 1.1 1.08 0.38 1.9 1.076 5.38D e c ., 201 1 _ Jim in H wan g / S o o n - b o n g Yan g / Me h e ru n n e s h a B in te Man n an 15
    • III. S ug g e s tio ns 4) Lo c a tio n fo r A d ve rtis e me nts Na tura lly, the s e c tio ns with the mo s t inte ra c tio ns we re the “ ho tte s t” . F ro m the s e re s ults , it is p o s s ib le to p inp o int o the r “ ho ts p o ts ” o n the U I. Main Menu (White) Sub Menu (Black) Promotion n mean Sum n mean sum n mean sum Time to First 61 0.69 55.37 58 1.52 70.3 12 6.75 67.17 Fixation Fixation 61 13.24 895 58 9.19 766 12 7.77 62 Count Total Fixation 61 3.85 262.98 58 2.58 215.8 12 2.56 20.22 DurationD e c ., 201 1 _ Jim in H wan g / S o o n - b o n g Yan g / Me h e ru n n e s h a B in te Man n an 16
    • III. S ug g e s tio ns 4) Lo c a tio n fo r A d ve rtis e me nts B a s e d o n o ur find ing s , the re a re a d d itio na l a re a s tha t a re p o te ntia lly va lua b le fo r p ro mo tio n p la c e me nt to c re a te mo re re ve nue s .  S ug g e s tio n 1: An ad d itio n al (s m alle r) p ro m o tio n m ay b e p lac e d rig h t n e xt to th e m e n u s .  S ug g e s tio n 2: Th e e xis tin g p ro m o tio n m ay b e m o ve d o ve r, n e xt to th e m e n u s . Total Fixation Duration Fixation Count n Mean Sum n Mean Sum AOI_1 5 0.16 0.97 5 1 5 AOI_2 5 0.15 0.64 5 1.66 7 AOI_3 6 0.27 2.4 6 2 12 AOI_4 5 0.24 1.61 5 1.33 8 AOI_5 1 0.1 0.1 1 1 1D e c ., 201 1 _ Jim in H wan g / S o o n - b o n g Yan g / Me h e ru n n e s h a B in te Man n an 17
    • III. S ug g e s tio ns 4) Lo c a tio n fo r A d ve rtis e me nts  S ug g e s tio n 1: 2: An ve d itiop ro m om alle o ve r, n eoxt to n eext to nth s . m e n u s Mo ad th e n al (s tio n r) p ro m tio n th m e u eD e c ., 201 1 _ Jim in H wan g / S o o n - b o n g Yan g / Me h e ru n n e s h a B in te Man n an 18
    • 5) Multi- La ng ua g e S up p o rt fo r TrueIII. S ug g e s tio ns G lo b aliz atio nL a ng ua g e s up p o rt mus t b e s tre ng the ne d to furthe r a c c o mmo d a te mo reinte rna tio na lus e rs . Canada, 21,902 A ll me nus s ho uld b e tra ns la te d into a s ma ny Taiwan, 28,035 Others, 168,786 la ng ua g e s a s p o s s ib le . S up p o rt fo r A s ia n Uzbekistan, 29,050 la ng ua g e s is e s p e c ia lly d e s ira b le , c o ns id e ring :Mongolia, 30,678 Indonesia, 32,315 - A la rg e p o rtio n o f re s id e nts fro m A s ia n c o untrie s Thailand, 41,502 China, 690,055 - E ng lis h no t s uffic ie nt fo r na vig a ting thro ug h me nus Japan, 44,684 Philippines, 49,629 C ha nne l na me s & o rig ina l title s o f fo re ig n c o nte nts USA, mus t b e p ro vid e d in E ng lis h & o rig ina l la ng ua g e Vietnam, 114,662 140,869 Mo th e r IPTV Tran s fo rm e rs C NN D is n e y H arry Po tte r Partic ip an ts Na tio na lity Tra ns fo rme rs To n g u e Exp e rie n c e S e arc h G enre G e n re Re m o te S c re e n Tim e Warn e r Ire n e C h o e US A E n g lis h 0: 30. 5 00:1 5.6 00: 08. 1 00:34.1 00:24.4 00:36.9 C ab le Jan U s to h al C zec h C ze c h None 00: 09. 9 00:1 0.4 00: 16. 5 00:09.7 00:34.9 00:33.2 Rik d e G raaf Ne the rla nd s D u tc h None 00: 09. 1 00:07.4 00:1 9.6 00:24.4 00:32.3 Till Ble s ik G e rmany G e rm an None 00: 16. 7 00:09.6 00: 15. 3 01 :1 1 .5 00:40.6 00:33.3 Ed ward Rus s ia Ru s s ian None 00: 54. 9 00:1 6.4 00: 28. 9 00:44.5 00:59.5 00:43.1 S o u zd aln its ky Im an e Yaj id Mo ro c c o Arab ic /Fre n c h None 00: 35. 9 00:1 5.6 00: 26. 5 00:31 .2 00:29.2 00:37.5Th o m as S ab atie r F ra nc e Fre n c h None 00: 10. 5 0:09 00: 43. 5 00:27.7 00:29.8 00:40.7                     Bu s s ara Tha ila nd Th ai None 03: 34. 7 00:1 3.7 00: 36. 3 00:1 8.4 00:23.4Ro ws h an Zam ila B a ng lad es h B an g la None 03: 04. 9 0:23 03: 02. 8 1 :31 00:49.4 01 :52.2N g o c - H u o n g Vu Vie tnam Vie tn am e s e None 1: 21 0:1 6 1: 54 00:1 9.1 00:28.4 1 :03D e c ., 201 1 _ Jim in H wan g / S o o n - b o n g Yan g / Me h e ru n n e s h a B in te Man n an 19
    • IV. A p p e nd ix Inte rvie we e s ’ Pro fileName : Ire ne C ho e Name : J an Us to halAge : 25 Age : 23G e nd e r : F e male G e nd e r : MaleNatio nality : US A Natio nality : C zec hP ro fe s s io n : S tud e nt P ro fe s s io n : S tud e ntMo the r Mo the rTo ng ue : E ng lis h To ng ue : C zec hE xp e rie nc e o f E xp e rie nc e o fUs ing IP TV b e fo re : Time Warne r C ab le Us ing IP TV b e fo re : No neS e arc h Time fo r " Trans fo rme r3" : 30. 5 S e arc h Time fo r " Trans fo rme r3" : 9. 9s ec s ec - Us ing < S e arc h me nu> : 15. 6 s e c - Us ing < S e arc h me nu> : 10. 4 s e cS e arc h Time fo r " C NN" : 51. 6 s e c S e arc h Time fo r " C NN" : - Us ing < B y G e nre > : 8. 1 s e c - Us ing < B y G e nre > : 16. 5 s e cS e arc h Time fo r " D is ne y C hanne l" : S e arc h Time fo r " D is ne y C hanne l" : - Us ing < B y G e nre > : 34. 1 s e c - Us ing < B y G e nre > : 9. 7 s e cTyp ing Time fo r " HarryP o tte r" Typ ing Time fo r " Ha rryP o tte r" - Re mo te C o ntro l : 24. 4 s e c - Re mo te C o ntro l ( F irs t) : 34. 9 s e c - S c re e n Ke yb o ard ( F irs t) : 36. 9 s e c - S c re e n Ke yb o ard : 33. 2 s e cP ro mo tio n( A d ) Re c all : re c alle d afte r P ro mo tio n( A d ) Re c all : re c a lle d afte r D e c ., 201 1 _ Jim in H wan g / S o o n - b o n g Yan g / Me h e ru n n e s h a B in te Man n an 20he aring he aring
    • IV. A p p e nd ix Inte rvie we e s ’ Pro fileName : Rik d e G raaf Name : Till B le s ikAge : 25 Age : 24G e nd e r : Male G e nd e r : MaleNatio nality : Ne the rland s Natio nality : G e rmanyP ro fe s s io n : S tud e nt P ro fe s s io n : S tud e ntMo the r Mo the rTo ng ue : D utc h To ng ue : G e rmanE xp e rie nc e o f E xp e rie nc e o fUs ing IP TV b e fo re : No ne Us ing IP TV b e fo re : No neS e arc h Time fo r " Trans fo rme r3" : 9. 1 S e arc h Time fo r " Trans fo rme r3" : 16. 7s ec s ec - Us ing < S e arc h me nu> : 7. 4 s e c - Us ing < S e arc h me nu> : 9. 6 s e cS e arc h Time fo r " C NN" : 39. 0 s e c S e arc h Time fo r " C NN" : 40. 4 s e c - Us ing < B y G e nre > : - Us ing < B y G e nre > : 15. 3 s e cS e arc h Time fo r " D is ne y C hanne l" : S e arc h Time fo r " D is ne y C hanne l" : - Us ing < B y G e nre > : 19. 6 s e c - Us ing < B y G e nre > : 71. 5 s e c ( all - > G e nre )Typ ing Time fo r " HarryP o tte r" - Re mo te C o ntro l : 24. 4 s e c Typ ing Time fo r " HarryP o tte r" - S c re e n Ke yb o ard ( F irs t) : 32. 3 s e c - Re mo te C o ntro l ( F irs t) : 40. 6 s e c - S c re e n Ke yb o ard : 33. 3 s e cP ro mo tio n( A d ) Re c all : re c alle d afte r D e c ., 201 1 _ Jim in H wan g / S o o n - b o n g Yan g / Me h e ru n n e s h a B in te Man n an 21he aring , P ro mo tio n( A d ) Re c all : re c alle d afte r
    • IV. A p p e nd ix Inte rvie we e s ’ Pro fileName : B us s ara Name : Ro ws han Tang p uc haneyakul Z amilaAge : 24 Age : 24G e nd e r : F e male G e nd e r : F e maleNatio nality : Thailand Natio nality : B ang lad e s hP ro fe s s io n : S tud e nt P ro fe s s io n : S tud e ntMo the r Mo the rTo ng ue : Thai To ng ue : B ang laE xp e rie nc e o f E xp e rie nc e o fUs ing IP TV b e fo re : No ne Us ing IP TV b e fo re : No neS e arc h Time fo r " Trans fo rme r3" : 3 min S e arc h Time fo r " Trans fo rme r3" : 3 min34. 7 4. 9 - Us ing < S e arc h me nu> : 13. 7 s e c - Us ing < S e arc h me nu> : 23. 0 s e cS e arc h Time fo r " C NN" : S e arc h Time fo r " C NN" : - Us ing < B y G e nre > : 36. 3 s e c - Us ing < B y G e nre > : 3 min 2. 8 s e cS e arc h Time fo r " D is ne y C hanne l" : S e arc h Time fo r " D is ne y C hanne l" :25. 1 s e c - Us ing < B y G e nre > : 1 min 31. 0 s e c - Us ing < B y G e nre > : Typ ing Time fo r " HarryP o tte r"Typ ing Time fo r " HarryP o tte r" - Re mo te C o ntro l ( F irs t) : 49. 4 s e c - Re mo te C o ntro l : 18. 4 s e c - S c re e n Ke yb o ard : 1 min 52. 2 s e c D e c ., 201 1 _e n inKe yb o S o o n - b(oF g Yan g /:Me h e ru n n e s he c in te - S c re Jim H wan g / ard n irs t) 23. 4 s a B Man n an 22 P ro mo tio n( A d ) Re c all : re c alle d the title
    • IV. A p p e nd ix Inte rvie we e s ’ Pro fileName : Ng o c - Huo ng Vu Name : E d ward S o uz d alnits kyAge : 26 Age : 27G e nd e r : F e male G e nd e r : MaleNatio nality : Vie tna m Natio nality : Rus s iaP ro fe s s io n : S tud e nt P ro fe s s io n : S tud e ntMo the rTo ng ue : Vie tname s e Mo the r To ng ue : Rus s ianE xp e rie nc e o fUs ing IP TV b e fo re : No ne E xp e rie nc e o f Us ing IP TV b e fo re : No neS e arc h Time fo r " Trans fo rme r3" : 1 min21. 0 S e arc h Time fo r " Trans fo rme r3" : 54. 9 - Us ing < S e arc h me nu> : 16. 0 s e c s ec - Us ing < S e arc h me nu> : 16. 4 s e cS e arc h Time fo r " C NN" : - Us ing < B y G e nre > : 1 min 54. 0 s e c S e arc h Time fo r " C NN" : - Us ing < B y G e nre > : 28. 9 s e cS e arc h Time fo r " D is ne y C hanne l" : - Us ing < B y G e nre > : 19. 1 s e c S e arc h Time fo r " D is ne y C ha nne l" : - Us ing < B y G e nre > : 44. 5 s e cTyp ing Time fo r " HarryP o tte r" - Re mo te C o ntro l : 28. 4 s e c Typ ing Time fo r " HarryP o tte r" - S c re e n Ke yb o ard ( F irs t) : 1 min 3. 0 - Re mo te C o ntro l ( F irs t) : 59. 5 s e cs ec - S c re e n Ke yb o ard : 43. 1 s e c D e c ., 201 1 _ Jim in H wan g / S o o n - b o n g Yan g / Me h e ru n n e s h a B in te Man n an 23P ro mo tio n( A d ) Re c all : d id n’ t re c all, P ro mo tio n( A d ) Re c all : re c alle d fro m
    • IV. A p p e nd ix Inte rvie we e s ’ Pro fileName : Imane Yajid Name : Tho ma s S ab atie rAge : 23 Age : 22G e nd e r : F e male G e nd e r : MaleNatio nality : Mo ro c c o Natio nality : F ranc eP ro fe s s io n : S tud e nt P ro fe s s io n : S tud e ntMo the rTo ng ue : A rab ic & Mo the r F re nc h To ng ue : F re nc hE xp e rie nc e o f E xp e rie nc e o fUs ing IP TV b e fo re : No ne Us ing IP TV b e fo re : No neS e arc h Time fo r " Trans fo rme r3" : 35. 9 S e arc h Time fo r " Trans fo rme r3" : 10. 5s ec s ec - Us ing < S e arc h me nu> : 15. 6 s e c - Us ing < S e arc h me nu> : 9. 0 s e cS e arc h Time fo r " C NN" : S e arc h Time fo r " C NN" : - Us ing < B y G e nre > : 26. 5 s e c - Us ing < B y G e nre > : 43. 5 s e c ( all - > G e nre )S e arc h Time fo r " D is ne y C hanne l" : - Us ing < B y G e nre > : 31. 2 s e c S e arc h Time fo r " D is ne y C ha nne l" : - Us ing < B y G e nre > : 27. 7 s e cTyp ing Time fo r " HarryP o tte r" - Re mo te C o ntro l : 29. 2 s e c Typ ing Time fo r " HarryP o tte r" - S c re e n Ke yb o ard ( F irs t) : 37. 5 s e c - Re mo te C o ntro l ( F irs t) : 29. 8 s e c D e c ., 201 1 _ Jim in H wan g / S o o n - b o n g Yan g / Me h e ru n n e s h a B in te Man n an - S c re e n Ke yb o ard : 40. 7 s e c 24P ro mo tio n( A d ) Re c all : re c o g niz e d fro m
    • - End of Document -D e c ., 201 1 _ Jim in H wan g / S o o n - b o n g Yan g / Me h e ru n n e s h a B in te Man n an