Leadership Styles & Tactics By Nisha Hariyani

After the september 11, 2001 terrorist attacks, entire airline industry in US faced devasting lossess. South west airlines did not go for layoffs. But also posted profits in the same year. How???????????????? Through leadership of Herbert Kelleher

After the september 11, 2001 terrorist attacks, entire airline industry in US faced devasting lossess.

South west airlines did not go for layoffs. But also posted profits in the same year.

How????????????????

Through leadership of Herbert Kelleher

Points To ponder Leadership Styles Likert’s four styles Tannenbaum & SCHMIDT CONTINUUM of leader behavior

Leadership Styles

Likert’s four styles

Tannenbaum & SCHMIDT CONTINUUM of leader behavior

Leadership styles Clear about what he is doing and why he is doing it Instills the same clarity in his followers Determines the end and leaves the choice of means to his people. Authoritative Style

Clear about what he is doing and why he is doing it

Instills the same clarity in his followers

Determines the end and leaves the choice of means to his people.

Leadership style… Retains all authority and decision making power No suggestions – no considerations Instruct on what to do and how to do Autocratic Style

Retains all authority and decision making power

No suggestions – no considerations

Instruct on what to do and how to do

Leadership style… Keeps employees happy & in harmony Ensures better communication Relationship builder Benevolent style

Keeps employees happy & in harmony

Ensures better communication

Relationship builder

Leadership style… Helps employees to identify their strengths & weakness Aligning employees Encourages long term development Issues challenging assignments Coaching style

Helps employees to identify their strengths & weakness

Aligning employees

Encourages long term development

Issues challenging assignments

Leadership style… Involves employees in decision making process Gets ideas from his people Creates trust Sets realistic goals Democratic Style

Involves employees in decision making process

Gets ideas from his people

Creates trust

Sets realistic goals

Sets high standards and adheres on it Passionate about increase in quality and productivity You perform or leave organization is the attitude Leadership style… Pacesetting style

Sets high standards and adheres on it

Passionate about increase in quality and productivity

You perform or leave organization is the attitude

Leadership style… Expert Style Manipulative Style Bureaucratic Style Participative Style

Likert’s Four Style System 1 management – “exploitative-authoritative” style System 2 management – “benevolent-authoritative” style System 3 management – “consultative” style System 4 management – “participative leadership” style

System 1 management – “exploitative-authoritative” style

System 2 management – “benevolent-authoritative” style

System 3 management – “consultative” style

System 4 management – “participative leadership” style

Tannenbaum & SCHMIDT CONTINUUM of leader behavior Leader as an announcer Leader as a seller Leader as a clarifier Leader as a senior partner Leader as a seeker Leader as a equal partner Leader as a follower

Leader as an announcer

Leader as a seller

Leader as a clarifier

Leader as a senior partner

Leader as a seeker

Leader as a equal partner

Leader as a follower

Points To Remember Leadership Styles Likert’s four styles Tannenbaum & SCHMIDT CONTINUUM of leader behavior

Leadership Styles

Likert’s four styles

Tannenbaum & SCHMIDT CONTINUUM of leader behavior

Leadership skills & Tactics Nisha Hariyani

Points to Learn Persuasion skills Motivational skills Conflict resolution skills Leadership tactics

Persuasion skills

Motivational skills

Conflict resolution skills

Leadership tactics

Persuasion skills Consider a situation where a company has to take an important decision about funding a lucrative yet risky project. …..!!!!!!!!!!!!!!!!!!!!! Learn how to persuade by analyzing whom to persuade

Consider a situation where a company has to take an important decision about funding a lucrative yet risky project. …..!!!!!!!!!!!!!!!!!!!!!

Learn how to persuade by analyzing whom to persuade

How to persuade a Skeptics Skeptics are highly suspicious Skeptics trust same backgrounds They don’t like oppositions or challenges thrown to them Gain as much credibility Find out something common with him Handle them delicately, if they are wrong correct smartly

Skeptics are highly suspicious

Skeptics trust same backgrounds

They don’t like oppositions or challenges thrown to them

Gain as much credibility

Find out something common with him

Handle them delicately, if they are wrong correct smartly

How to persuade a Charismatic Charismatic are talkative & enthusiastic They look for facts to support their emotions Charismatic have short attention span While deciding they take suggestions from high profile executes Persuader should control the urge to match his enthusiasm Don’t hide the facts, discuss the risk with him/her Present information at earliest Give them one and give time

Charismatic are talkative & enthusiastic

They look for facts to support their emotions

Charismatic have short attention span

While deciding they take suggestions from high profile executes

Persuader should control the urge to match his enthusiasm

Don’t hide the facts, discuss the risk with him/her

Present information at earliest

Give them one and give time

How to persuade a Followers Followers rely on past decisions made They fear making wrong choices Followers like proven and reliable ideas. Make them feel confident give E.g. Provide testimonials & take a safe dwell in past Don’t suggest out of box ideas

Followers rely on past decisions made

They fear making wrong choices

Followers like proven and reliable ideas.

Make them feel confident give E.g.

Provide testimonials & take a safe dwell in past

Don’t suggest out of box ideas

How to persuade a Charismatic Thinker are more academic and logical They like arguments which are quantitative and backed by data They don’t forget bad experiences and have contradictory view Persuader should communicate the draw – backs initially Using presentations and arguments to appeal their intelligence Talk intellectually and proposal should appear to be best option

Thinker are more academic and logical

They like arguments which are quantitative and backed by data

They don’t forget bad experiences and have contradictory view

Persuader should communicate the draw – backs initially

Using presentations and arguments to appeal their intelligence

Talk intellectually and proposal should appear to be best option

Motivational Skills How do one ensures high level of enthusiasm and commitment during bad times?????????................ Motivating people is not as easy as it sounds

How do one ensures high level of enthusiasm and commitment during bad times?????????................

Motivating people is not as easy as it sounds

General Methods of Motivation Truth as the highest virtue Desire to be great Communicate, communicate & communicate Sharing the burden of risk Motivating by caring Motivating people at different levels Motivating by setting difficult goals Motivating in times of crisis

Truth as the highest virtue

Desire to be great

Communicate, communicate & communicate

Sharing the burden of risk

Motivating by caring

Motivating people at different levels

Motivating by setting difficult goals

Motivating in times of crisis

Motivating frontline staff Emotionally energies frontline people How???? Take an example of US Marine Corps Who invested time and energy to cultivate strong values, Encouraging to take up leadership positions Clarity between team and leader

Emotionally energies frontline people

How????

Motivating Problem People Motivational lectures, cash incentives, or memos etc … will it motivate all of them???? What about problem employees… or difficult people…!!!!!!!!!!! Learn more about them, about yourself and about situation Have a range of alternatives Have a formal one to one sessions

Motivational lectures, cash incentives, or memos etc … will it motivate all of them????

What about problem employees… or difficult people…!!!!!!!!!!!

Have a range of alternatives

Have a formal one to one sessions

Conflict resolution skills What to do?????? Skills required are: Listening Questioning Communicating Non verbal signs Mediation skills

What to do??????

Skills required are:

Listening

Questioning

Communicating

Non verbal signs

Mediation skills

Leadership Tactics A model of Power & Influence Relationships beyond chain of command Step 1: identify the people who have to be led How do leaders identify these relationships? Step 2: identify people who may resist cooperation How do leaders assess power? Step 3: develop relationship with resisting parties How do leaders develop such relationships? Step 4: good relations & good communication

A model of Power & Influence

Relationships beyond chain of command

Step 1: identify the people who have to be led

How do leaders identify these relationships?

Step 2: identify people who may resist cooperation

How do leaders assess power?

Step 3: develop relationship with resisting parties

How do leaders develop such relationships?

Step 4: good relations & good communication

A model of Power & Influence continue…. Relations with Subordinates Relations with superiors How do effective leaders deal with their superiors ????? Evaluate your boss strength and weakness Evaluate your strength and weakness Build a relationship & maintain it Communicate, utilize his time prudently

A model of Power & Influence continue….

Relations with Subordinates

Relations with superiors

How do effective leaders deal with their superiors ?????

Model of effectiveness and influence Setting Agenda Building Network Implementing agenda

summary Persuasion skills Motivational skills Conflict resolution skills Leadership tactics

Persuasion skills

Motivational skills

Conflict resolution skills

Leadership tactics