Samvad - HIV tele counselling service

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Presentation given by Samvad (www.mcf.org.in) at CSR Pune and Net Impact networking event (2011) to enable CSR leaders and professionals to learn, network and contribute to social organization.

You can watch the video at
http://www.youtube.com/watch?v=TXF1ezRwRDA

Representative - K.C. Bhushan

MUKTAA is a voluntary initiative from Maitri, a civil service action group based in Pune. MUKTAA stands for Making U Know and Talk About AIDS. The team runs a service SAMVAD HIV helpline in Pune to answer any queries about HIV and AIDS.

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Samvad - HIV tele counselling service

  1. 1. Samvad HIV Helpline Pune: +91 20 26381234 Patna: +91 612 2575757 HIV Telecounseling service for Maharashtra and Bihar Focus on prevention Anonymous to caller Pull model One on one Reduction of panic, safe behaviour Life Positive http://www.mcf.org.in [email_address]
  2. 2. What Does A Helpline Do? <ul><li>Provides accurate information, in time </li></ul><ul><ul><li>promotes safer behavior </li></ul></ul><ul><ul><li>prevents knee-jerk reaction </li></ul></ul><ul><ul><li>gives comfort, confidence </li></ul></ul><ul><li>Actionable Insight </li></ul><ul><li>Provide referrals to existing services for HIV in the location of the caller </li></ul><ul><li>Crisis support: prevents suicides </li></ul><ul><li>Avenue for venting, provides psychological support </li></ul>
  3. 3. <ul><li>Started as Muktaa HIV Helpline on 2 nd October, 2005 </li></ul><ul><li>75,000 calls (as of 31 st March 2011) </li></ul><ul><li>Dedicated call centre </li></ul><ul><li>10 counselors, 2 promotion officers, 1 Project Manager </li></ul><ul><li>Volunteer driven </li></ul>Samvad HIV Helpline
  4. 5. Become A Part Of The Solution <ul><li>Volunteers </li></ul><ul><ul><li>Even if you have 1 hour a week, you can contribute </li></ul></ul><ul><ul><li>In the field, at our office, from your home, from your workplace </li></ul></ul><ul><li>Other NGOs </li></ul><ul><ul><li>We can pool together our resources, especially the communities we work with to multiply our impact </li></ul></ul>
  5. 6. Become A Part Of The Solution <ul><li>Corporates </li></ul><ul><ul><li>Awareness in your organisation </li></ul></ul><ul><ul><li>Your CSR beneficiaries </li></ul></ul><ul><ul><li>Our IT Infrastructure and management </li></ul></ul><ul><ul><li>Promotion of our number through your outreach </li></ul></ul>
  6. 7. Some Touching Stories <ul><li>Software engineer- on the verge of suicide </li></ul><ul><li>Student – peer pressure </li></ul><ul><li>Mother – daughter’s wedding </li></ul><ul><li>Contact Us: [email_address] </li></ul>

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