Ten Great Quotes from Twitter about Customer Experience Management All pictures from Wikimedia Commons

“ A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large” – Henry Ford

“ A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large”

– Henry Ford

“ You can't build a reputation on what you're going to do” – Henry Ford

“ You can't build a reputation on what you're going to do”

– Henry Ford

“ It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages ”

“ It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages ”

“ We aren't in the coffee business , serving people. We are in the people business , serving coffee” – Howard Schultz, Starbucks

“ We aren't in the coffee business , serving people.

We are in the people business , serving coffee”

– Howard Schultz, Starbucks

“ I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel ” – Maya Angelou

“ I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel ”

– Maya Angelou

“ I am the world's worst salesman – therefore, I must make it easy for people to buy” - Franklin W. Woolworth

“ I am the world's worst salesman – therefore, I must make it easy for people to buy”

- Franklin W. Woolworth

“ Every sale has 5 basic obstacles : No need, No money, No hurry, No desire, No trust” - Zig Ziglar

“ Every sale has

5 basic obstacles :

No need,

No money,

No hurry,

No desire,

No trust”

- Zig Ziglar

“ What's measured improves ” - Peter Drucker

“ What's measured improves ”

- Peter Drucker

“ Superior firepower is valuable when negotiating” - General George S. Patton

“ Superior firepower is valuable when negotiating”

- General George S. Patton

“ The secret of getting ahead is getting started ” - Mark Twain

“ The secret of getting ahead is getting started ”

- Mark Twain

www.edb.com/en/