How to (and how we) started down the path of Knowledge Management and where we ended up.

1. One CMS Does Not Fit All
Multiple Roads to Knowledge Management
Rhyne Armstrong

2. Hi!
Thanks for coming.
Rhyne Armstrong
@ninety7
facebook.com/ rhyne
rhynearmstrong@gmai l.com

3. Here’s a
story…
I am @ninety7 #LavaCon is where you are

4. RouteMatch 2011

18. I am @ninety7 #LavaCon is where you are

20. Identify the
Problem.
I am @ninety7 #LavaCon is where you are

22. Don’t start by
fixing
problems.
I am @ninety7 #LavaCon is where you are

23. Focus on the
big picture
first.
I am @ninety7 #LavaCon is where you are

24. Our
Communication
Sucks.

25. Identify the
Pain.
I am @ninety7 #LavaCon is where you are

26. I am @ninety7 #LavaCon is where you are

27. “Give it to me
straight, doc.”
I am @ninety7 #LavaCon is where you are

29. Identify your
targets.
I am @ninety7 #LavaCon is where you are

30. * Alleviate the bottleneck
* Reduce noise
* Foster collaboration
* Better client distribution
* Centralize information
I am @ninety7 #LavaCon is where you are

32. I am @ninety7 #LavaCon is where you are

33. Be
willing
to adapt

35. * Alleviate the bottleneck
* Foster doc collaboration
* Reduce noise
* Centralize information
* Foster collaboration
* Better client distribution
I am @ninety7 #LavaCon is where you are

36. Try all the
things!
I am @ninety7 #LavaCon is where you are

37. Please. Limit
yourself.
I am @ninety7 #LavaCon is where you are

38. * How are you going to use it?
* Who is going to host it?
* What platform will it live in?
* Will you need to connect to other systems?
* What are people used to?
* Is there a CMS already in your organization?
* What can you do with legacy content?
* What is your budget? Do you have one?
I am @ninety7 #LavaCon is where you are

39. Narrow your
list to 3.
I am @ninety7 #LavaCon is where you are

40. Work in
reality.
I am @ninety7 #LavaCon is where you are

41. Keep your
notes handy!
I am @ninety7 #LavaCon is where you are

42. I am @ninety7 #LavaCon is where you are

43. I am @ninety7 #LavaCon is where you are

44. I am @ninety7 #LavaCon is where you are

45. I am @ninety7 #LavaCon is where you are

46. I am @ninety7 #LavaCon is where you are

47. I am @ninety7 #LavaCon is where you are

49. We are still
working.
I am @ninety7 #LavaCon is where you are

50. We are a team.

51. Thank you for listening.
?
I am @ninety7 #LavaCon is where you are

52. Seriously,
keep in touch.
Rhyne Armstrong
@ninety7
facebook.com/ rhyne
rhynearmstrong@gmai l.com