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Broken Silos:
Destruction for the sake of our clients
Rhyne Armstrong

@Ninety7 @LavaCon
Destruction for the sake of our clients
Rhyne Armstrong : @ninety7

LavaCon 2013 : #LavaCon
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!

rhynearmstrong@gmail.com
@ninety7
http://www.facebook.com/rhyne
American Werewolf in Lond...
It’s @ninety7 at #LavaCon. Yay!

* The Problem
* The Project
* The Team
* The Site
* The Content
* The Outcome
Magic – 197...
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
Shaun of the Dead – 2004 Universal Pictures
It’s @ninety7 at #LavaCon. Yay!

Amityville II: The Possession – 1982 Orion Pictures
It’s @ninety7 at #LavaCon. Yay!

Insidious – 2011 Film District
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!

Dark Night of the Scarecrow – 1981 CBS
It’s @ninety7 at #LavaCon. Yay!

World War Z – 2013 Paramount Pictures
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!

The Walking Dead
© 2003 Image Comics
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!

Ghost Story – 1981 Universal Pictures
It’s @ninety7 at #LavaCon. Yay!

Evil Dead II – 1987 Universal Pictures
It’s @ninety7 at #LavaCon. Yay!

April 2012 – April 2013
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!

The Wicker Man – 1973 Warner Bros.
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!

Doc

CSO

ESO
It’s @ninety7 at #LavaCon. Yay!

Doc

CSO

ESO
It’s @ninety7 at #LavaCon. Yay!

Doc

Dev

CSO

ESO
It’s @ninety7 at #LavaCon. Yay!

SMB

Doc

Dev

CSO

ESO
It’s @ninety7 at #LavaCon. Yay!

SMB

Doc

Dev

CSO

PM
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!

The Blair Witch Project – 1999 Artisan Entertainment
It’s @ninety7 at #LavaCon. Yay!

The Grudge – 2004 Columbia Pictures
It’s @ninety7 at #LavaCon. Yay!

Frankenstein – 1931 Universal
It’s @ninety7 at #LavaCon. Yay!

Not including Administrators
It’s @ninety7 at #LavaCon. Yay!

• Landing Pages
• Documentation
• Support Staff Pictures
It’s @ninety7 at #LavaCon. Yay!

•
•
•
•

Building layout
Employee training program
Documentation and Training liaisons
CO...
It’s @ninety7 at #LavaCon. Yay!

Seriously. Not even kidding. They told me so.
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!

Twilight – Summit Entertainment
It’s @ninety7 at #LavaCon. Yay!

Being Human - BBC
It’s @ninety7 at #LavaCon. Yay!

Tucker and Dale vs Evil – 2010 Reliance Big Pictures
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!

rhynearmstrong@gmail.com
@ninety7
http://www.facebook.com/rhyne
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Broken Silos: Destruction for the sake of our clients

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In this session, I cover how our organization has created a customer support site that has helped destroy our outdated communication silos.

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Transcript of "Broken Silos: Destruction for the sake of our clients"

  1. 1. Broken Silos: Destruction for the sake of our clients Rhyne Armstrong @Ninety7 @LavaCon
  2. 2. Destruction for the sake of our clients Rhyne Armstrong : @ninety7 LavaCon 2013 : #LavaCon
  3. 3. It’s @ninety7 at #LavaCon. Yay!
  4. 4. It’s @ninety7 at #LavaCon. Yay! rhynearmstrong@gmail.com @ninety7 http://www.facebook.com/rhyne American Werewolf in London – 1981 Universal Pictures
  5. 5. It’s @ninety7 at #LavaCon. Yay! * The Problem * The Project * The Team * The Site * The Content * The Outcome Magic – 1978 Twentieth Century Fox Film Corporation
  6. 6. It’s @ninety7 at #LavaCon. Yay!
  7. 7. It’s @ninety7 at #LavaCon. Yay!
  8. 8. It’s @ninety7 at #LavaCon. Yay!
  9. 9. It’s @ninety7 at #LavaCon. Yay!
  10. 10. It’s @ninety7 at #LavaCon. Yay!
  11. 11. It’s @ninety7 at #LavaCon. Yay!
  12. 12. It’s @ninety7 at #LavaCon. Yay!
  13. 13. It’s @ninety7 at #LavaCon. Yay!
  14. 14. It’s @ninety7 at #LavaCon. Yay!
  15. 15. It’s @ninety7 at #LavaCon. Yay!
  16. 16. It’s @ninety7 at #LavaCon. Yay!
  17. 17. It’s @ninety7 at #LavaCon. Yay!
  18. 18. It’s @ninety7 at #LavaCon. Yay!
  19. 19. It’s @ninety7 at #LavaCon. Yay!
  20. 20. It’s @ninety7 at #LavaCon. Yay!
  21. 21. It’s @ninety7 at #LavaCon. Yay!
  22. 22. It’s @ninety7 at #LavaCon. Yay! Shaun of the Dead – 2004 Universal Pictures
  23. 23. It’s @ninety7 at #LavaCon. Yay! Amityville II: The Possession – 1982 Orion Pictures
  24. 24. It’s @ninety7 at #LavaCon. Yay! Insidious – 2011 Film District
  25. 25. It’s @ninety7 at #LavaCon. Yay!
  26. 26. It’s @ninety7 at #LavaCon. Yay!
  27. 27. It’s @ninety7 at #LavaCon. Yay! Dark Night of the Scarecrow – 1981 CBS
  28. 28. It’s @ninety7 at #LavaCon. Yay! World War Z – 2013 Paramount Pictures
  29. 29. It’s @ninety7 at #LavaCon. Yay!
  30. 30. It’s @ninety7 at #LavaCon. Yay!
  31. 31. It’s @ninety7 at #LavaCon. Yay!
  32. 32. It’s @ninety7 at #LavaCon. Yay! The Walking Dead © 2003 Image Comics
  33. 33. It’s @ninety7 at #LavaCon. Yay!
  34. 34. It’s @ninety7 at #LavaCon. Yay!
  35. 35. It’s @ninety7 at #LavaCon. Yay! Ghost Story – 1981 Universal Pictures
  36. 36. It’s @ninety7 at #LavaCon. Yay! Evil Dead II – 1987 Universal Pictures
  37. 37. It’s @ninety7 at #LavaCon. Yay! April 2012 – April 2013
  38. 38. It’s @ninety7 at #LavaCon. Yay!
  39. 39. It’s @ninety7 at #LavaCon. Yay! The Wicker Man – 1973 Warner Bros.
  40. 40. It’s @ninety7 at #LavaCon. Yay!
  41. 41. It’s @ninety7 at #LavaCon. Yay! Doc CSO ESO
  42. 42. It’s @ninety7 at #LavaCon. Yay! Doc CSO ESO
  43. 43. It’s @ninety7 at #LavaCon. Yay! Doc Dev CSO ESO
  44. 44. It’s @ninety7 at #LavaCon. Yay! SMB Doc Dev CSO ESO
  45. 45. It’s @ninety7 at #LavaCon. Yay! SMB Doc Dev CSO PM
  46. 46. It’s @ninety7 at #LavaCon. Yay!
  47. 47. It’s @ninety7 at #LavaCon. Yay! The Blair Witch Project – 1999 Artisan Entertainment
  48. 48. It’s @ninety7 at #LavaCon. Yay! The Grudge – 2004 Columbia Pictures
  49. 49. It’s @ninety7 at #LavaCon. Yay! Frankenstein – 1931 Universal
  50. 50. It’s @ninety7 at #LavaCon. Yay! Not including Administrators
  51. 51. It’s @ninety7 at #LavaCon. Yay! • Landing Pages • Documentation • Support Staff Pictures
  52. 52. It’s @ninety7 at #LavaCon. Yay! • • • • Building layout Employee training program Documentation and Training liaisons COMPANY INTRANET!
  53. 53. It’s @ninety7 at #LavaCon. Yay! Seriously. Not even kidding. They told me so.
  54. 54. It’s @ninety7 at #LavaCon. Yay!
  55. 55. It’s @ninety7 at #LavaCon. Yay! Twilight – Summit Entertainment
  56. 56. It’s @ninety7 at #LavaCon. Yay! Being Human - BBC
  57. 57. It’s @ninety7 at #LavaCon. Yay! Tucker and Dale vs Evil – 2010 Reliance Big Pictures
  58. 58. It’s @ninety7 at #LavaCon. Yay!
  59. 59. It’s @ninety7 at #LavaCon. Yay! rhynearmstrong@gmail.com @ninety7 http://www.facebook.com/rhyne
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