Broken Silos: Destruction for the sake of our clients
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Broken Silos: Destruction for the sake of our clients

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In this session, I cover how our organization has created a customer support site that has helped destroy our outdated communication silos.

In this session, I cover how our organization has created a customer support site that has helped destroy our outdated communication silos.

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Broken Silos: Destruction for the sake of our clients Broken Silos: Destruction for the sake of our clients Presentation Transcript

  • Broken Silos: Destruction for the sake of our clients Rhyne Armstrong @Ninety7 @LavaCon
  • Destruction for the sake of our clients Rhyne Armstrong : @ninety7 LavaCon 2013 : #LavaCon
  • It’s @ninety7 at #LavaCon. Yay!
  • It’s @ninety7 at #LavaCon. Yay! rhynearmstrong@gmail.com @ninety7 http://www.facebook.com/rhyne American Werewolf in London – 1981 Universal Pictures
  • It’s @ninety7 at #LavaCon. Yay! * The Problem * The Project * The Team * The Site * The Content * The Outcome Magic – 1978 Twentieth Century Fox Film Corporation
  • It’s @ninety7 at #LavaCon. Yay!
  • It’s @ninety7 at #LavaCon. Yay!
  • It’s @ninety7 at #LavaCon. Yay!
  • It’s @ninety7 at #LavaCon. Yay!
  • It’s @ninety7 at #LavaCon. Yay!
  • It’s @ninety7 at #LavaCon. Yay!
  • It’s @ninety7 at #LavaCon. Yay!
  • It’s @ninety7 at #LavaCon. Yay!
  • It’s @ninety7 at #LavaCon. Yay!
  • It’s @ninety7 at #LavaCon. Yay!
  • It’s @ninety7 at #LavaCon. Yay!
  • It’s @ninety7 at #LavaCon. Yay!
  • It’s @ninety7 at #LavaCon. Yay!
  • It’s @ninety7 at #LavaCon. Yay!
  • It’s @ninety7 at #LavaCon. Yay!
  • It’s @ninety7 at #LavaCon. Yay!
  • It’s @ninety7 at #LavaCon. Yay! Shaun of the Dead – 2004 Universal Pictures
  • It’s @ninety7 at #LavaCon. Yay! Amityville II: The Possession – 1982 Orion Pictures
  • It’s @ninety7 at #LavaCon. Yay! Insidious – 2011 Film District
  • It’s @ninety7 at #LavaCon. Yay!
  • It’s @ninety7 at #LavaCon. Yay!
  • It’s @ninety7 at #LavaCon. Yay! Dark Night of the Scarecrow – 1981 CBS
  • It’s @ninety7 at #LavaCon. Yay! World War Z – 2013 Paramount Pictures
  • It’s @ninety7 at #LavaCon. Yay!
  • It’s @ninety7 at #LavaCon. Yay!
  • It’s @ninety7 at #LavaCon. Yay!
  • It’s @ninety7 at #LavaCon. Yay! The Walking Dead © 2003 Image Comics
  • It’s @ninety7 at #LavaCon. Yay!
  • It’s @ninety7 at #LavaCon. Yay!
  • It’s @ninety7 at #LavaCon. Yay! Ghost Story – 1981 Universal Pictures
  • It’s @ninety7 at #LavaCon. Yay! Evil Dead II – 1987 Universal Pictures
  • It’s @ninety7 at #LavaCon. Yay! April 2012 – April 2013
  • It’s @ninety7 at #LavaCon. Yay!
  • It’s @ninety7 at #LavaCon. Yay! The Wicker Man – 1973 Warner Bros.
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  • It’s @ninety7 at #LavaCon. Yay! Doc CSO ESO
  • It’s @ninety7 at #LavaCon. Yay! Doc CSO ESO
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  • It’s @ninety7 at #LavaCon. Yay! The Blair Witch Project – 1999 Artisan Entertainment
  • It’s @ninety7 at #LavaCon. Yay! The Grudge – 2004 Columbia Pictures
  • It’s @ninety7 at #LavaCon. Yay! Frankenstein – 1931 Universal
  • It’s @ninety7 at #LavaCon. Yay! Not including Administrators
  • It’s @ninety7 at #LavaCon. Yay! • Landing Pages • Documentation • Support Staff Pictures
  • It’s @ninety7 at #LavaCon. Yay! • • • • Building layout Employee training program Documentation and Training liaisons COMPANY INTRANET!
  • It’s @ninety7 at #LavaCon. Yay! Seriously. Not even kidding. They told me so.
  • It’s @ninety7 at #LavaCon. Yay!
  • It’s @ninety7 at #LavaCon. Yay! Twilight – Summit Entertainment
  • It’s @ninety7 at #LavaCon. Yay! Being Human - BBC
  • It’s @ninety7 at #LavaCon. Yay! Tucker and Dale vs Evil – 2010 Reliance Big Pictures
  • It’s @ninety7 at #LavaCon. Yay!
  • It’s @ninety7 at #LavaCon. Yay! rhynearmstrong@gmail.com @ninety7 http://www.facebook.com/rhyne