Your SlideShare is downloading. ×
User survey results lc
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

User survey results lc

735
views

Published on

Published in: Technology, Design

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
735
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
1
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Web SurveyResultsOverviewLeadership CouncilMarch 7 2012
  • 2. How often do you visit the District’sweb site, arapahoelibraries.org?
  • 3. Where are you, mostoften, when you use the website?
  • 4. How often do you use your phone ormobile device to accessarapahoelibraries.org?
  • 5. How old are you?
  • 6. Patron Site Use Responses:Primary Purpose 55% use the web site to perform account- related activity 41% use the site to search for items 8% use the site to access downloadable items 6% use the site for readers advisory 4% use the site for research 2% use the site to find information about programming and events
  • 7. Patron Site Use Responses:Secondary Purpose 32% use the web site to perform account- related activity 26% use the site to search for items 12% use the site for readers advisory 11% use the site to find information about programming and events 11% use the site for research 8% use the site to access downloadable items
  • 8. Staff Responses:What’s the most important thing forour patrons? 28% account features 18% catalog/classic catalog 18% ebooks/downloadables 13% search 5% information 3% programming and events
  • 9. Staff Response:What’s the most important thing YOUuse? 40% catalog/classic catalog 35% ebooks/downloadables 11% databases 10% readers advisory 8% information 6% programming
  • 10. Staff Responses What problems do patrons have?  27% catalog/classic catalog  23% ebooks/downloadables What problems do staff have?  28% catalog/classic catalog  22% ebooks/downloadables  18% search  15% site speed/performance  8% cart/book bag
  • 11. Staff Responses How could the site support your work better?  18% “ok as is”  14% improved search  12% improved speed/performance  12% visibility of X If you could change one thing…  13% ebooks/downloadables  11% catalog/classic catalog  11% visibility of X  9% “nothing,” “no suggestions”
  • 12. 5 Recommendations Rebuild the web site as a portal to the catalog and other tools, rather than a second catalog. Improve III account experience. Improve search function across formats. Keep exploring and expanding reader advisory opportunities. Reconsider content refresh intervals of content for web team workflow.