Web SurveyResultsOverviewLeadership CouncilMarch 7 2012
How often do you visit the District’sweb site, arapahoelibraries.org?
Where are you, mostoften, when you use the website?
How often do you use your phone ormobile device to accessarapahoelibraries.org?
How old are you?
Patron Site Use Responses:Primary Purpose 55% use the web site to perform account- related activity 41% use the site to search for items 8% use the site to access downloadable items 6% use the site for readers advisory 4% use the site for research 2% use the site to find information about programming and events
Patron Site Use Responses:Secondary Purpose 32% use the web site to perform account- related activity 26% use the site to search for items 12% use the site for readers advisory 11% use the site to find information about programming and events 11% use the site for research 8% use the site to access downloadable items
Staff Responses:What’s the most important thing forour patrons? 28% account features 18% catalog/classic catalog 18% ebooks/downloadables 13% search 5% information 3% programming and events
Staff Response:What’s the most important thing YOUuse? 40% catalog/classic catalog 35% ebooks/downloadables 11% databases 10% readers advisory 8% information 6% programming
Staff Responses What problems do patrons have? 27% catalog/classic catalog 23% ebooks/downloadables What problems do staff have? 28% catalog/classic catalog 22% ebooks/downloadables 18% search 15% site speed/performance 8% cart/book bag
Staff Responses How could the site support your work better? 18% “ok as is” 14% improved search 12% improved speed/performance 12% visibility of X If you could change one thing… 13% ebooks/downloadables 11% catalog/classic catalog 11% visibility of X 9% “nothing,” “no suggestions”
5 Recommendations Rebuild the web site as a portal to the catalog and other tools, rather than a second catalog. Improve III account experience. Improve search function across formats. Keep exploring and expanding reader advisory opportunities. Reconsider content refresh intervals of content for web team workflow.