Three Technologies for Museum Visitors

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A keynote address on three technologies to improve the museum visitor experience: responsive, sharing, and mission-driven. Presented by Nina Simon of Museum 2.0 at the California Association of Museums conference on March 4, 2010 in San Jose.

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Three Technologies for Museum Visitors

  1. 1. three technologies for the future of museums (and the future is now) nina simon, museum 2.0 nina@museumtwo.com @ninaksimon on twitter slides at: http://bit.ly/reflecttech
  2. 2. Image by Michael Molenda on Flickr
  3. 3. when it comes to technology, what’s good is more important than what’s new.
  4. 4. what’s good for visitors?
  5. 5. three technologies for visitors ✴ be responsive ✴ let me share my experience ✴ help me connect to the mission
  6. 6. three technologies for visitors ✴ be responsive ✴ let me share my experience ✴ help me connect to the mission
  7. 7. less like this more like this
  8. 8. how do you know if someone has been to your museum before?
  9. 9. Photo by Jessie Cutts on Flickr
  10. 10. how do you know if someone is a member or special visitor?
  11. 11. how can you help visitors find experiences that will be most valuable to them?
  12. 12. ilikemuseums.com
  13. 13. are recommendation engines too limiting?
  14. 14. curated recommendation engines
  15. 15. recommendation engines with other values As serious readers, books make our world. A shared book is a sort of shared space between two people. As far as I’m concerned, the more of these the better. So, in the spirit of unity and understanding, why not enter your favorite book, then read its opposite? -Tim Spaulding, Librarything
  16. 16. Chicago History Museum Staff of Life grocery store
  17. 17. web 2.0 is software that gets better the more people use it -Tim O’Reilly, technologist and publisher
  18. 18. an exhibit that gets better the more people use it? Ontario Science Centre
  19. 19. an exhibit that gets better the more people use it? Worcester City Gallery and Museum
  20. 20. an exhibit that gets better the more people use it? Worcester City Gallery and Museum
  21. 21. an exhibit that gets better the more people use it? Worcester City Gallery and Museum
  22. 22. three technologies for visitors ✴ be responsive ✴ let me share my experience ✴ help me connect to the mission
  23. 23. Photo by Dimitry van den Berg
  24. 24. Photo by Dimitry van den Berg
  25. 25. I like to think of museums as making history and art accessible to all; with photo restrictions, it can be an elite crowd. Imagine how a passion for art could be spread when someone, largely "ignorant" of art gets excited by a co-worker's pics and saves up and plans a trip to see a work, or works, that they would not otherwise see in their lifetime? And takes pics to send to their friends? Or someone who could never possibly afford to travel to great museums can live vicariously through a friend? This is making art accessible! Roberta, world traveler
  26. 26. sharing on other platforms
  27. 27. Chicago Children’s Museum
  28. 28. three technologies for visitors ✴ be responsive ✴ let me share my experience ✴ help me connect to the mission
  29. 29. The mission of The New York Public Library is to inspire lifelong learning, advance knowledge, and strengthen our communities.
  30. 30. The mission of The New York Public Library is to inspire lifelong learning, advance knowledge, and strengthen our communities.
  31. 31. Jessica Pigza Rare book librarian
  32. 32. Jessica Pigza Rare book librarian Josh Greenberg Director of Digital Strategy
  33. 33. blog http://www.nypl.org/blog_series/hand-made
  34. 34. blog
  35. 35. blog
  36. 36. video http://www.nypl.org/av_display/series/47883
  37. 37. video
  38. 38. Photo by Shira Kronzon on Flickr
  39. 39. Photos by Shira Kronzon on Flickr
  40. 40. My boss knows that I find this to be very satisfying, but he also recognizes that it’s a good thing for the institution in general. He is one of the people who recognizes the connection between handicraft and history and rare books. inspire lifelong learning, advance knowledge, and strengthen our communities
  41. 41. what technology will help visitors connect to your mission? what technology will be genuinely useful and delightful for them?
  42. 42. continue the conversation... @ninaksimon http://bit.ly/reflecttech nina@museumtwo.com

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