Design for Participation: Three Lessons from Museums

design for participation: lessons from museums nina simon, museum 2.0 nina@museumtwo.com @ninaksimon on twitter slides at http://bit.ly/baychinina

where i live

what i do balboa park online collaborative boston children’s museum calgary science center chabot space science center chicago history museum denver art museum experience music project girls math and science partnership international spy museum monterey bay aquarium oakland museum SFMOMA smithsonian museum of natural history statens museum for kunst tech museum of innovation

what i focus on the participatory institution is a place where visitors can create, share, and connect with each other around content.

in cultural institutions, that can mean... Stanford Art Center upper: chicago children’s museum Minnesota History Museum lower: Science Museum of Minnesota

and it requires some changes Authority is content provider Authority is platform provider

how do you design a space to support community engagement & meaningful visitor participation?

three core challenges on the web ✴ participation inequality ✴ variable quality amateur content ✴ limited tools for social interaction

three design techniques ✴ scaffold participation ✴ design for thoughtful response ✴ design from “me” to “we”

90,000 visitors, 37,000 posters made average time poster-making: 25 minutes

social participation also requires scaffolding GoMA Statens Museum of Kunst

giving good instructions SFMOMA

SFMOMA

web 2.0 is software that gets better the more people use it -Tim O’Reilly, technologist and publisher

turning trash into data Auckland Museum Minnesota History Museum

an exhibit that gets better the more people use it? Worcester City Gallery and Museum

all of this hinges on responsiveness Chicago History Museum Staff of Life grocery store

and asking good questions Ontario Science Centre

DAISY: How do I know I'm talking to a human and not just another machine? DAISY: Are you sure that I'm not a real person talking to you by e-mail? What would it take to convince you? EXPLORATORIUM

Lowell National Historical Park

less like this more like this Photo by cybertoad on Flickr

who are you relative to the institution?

social infrastructure for interaction Advice, University of Washington

I’ve never had a gay friend. It was unbelievably exciting to ﬁnd myself facing him with his body, opinions and identity. It seems he was not very different from me and especially he was not an alien. From now on, I will not disrupt my communication with the gays, I will enhance it. - Reader in Istanbul, 2007

what’s next? the participatory institution is a place where visitors can create, share, and connect with each other around content.* * it doesn’t have to be a museum

BAR MUSEUM venue that creative, + encourages interactive, interpersonal content-rich engagement social objects

continue the conversation... @ninaksimon http://bit.ly/baychinina nina@museumtwo.com

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Design for Participation: Three Lessons from Museums

by Nina Simon on Mar 09, 2010

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Design for Participation: Three Lessons from Museums — Presentation Transcript