SharePoint Summit Toronto2011 KWizCom SharePoint2010 mobile solutions
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SharePoint Summit Toronto2011 KWizCom SharePoint2010 mobile solutions

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  • You lose the User interface and end up with thin data-layer with limited data entry capabilities
  • Task Oriented – The task-focused interface is a type of user interface that makes tasks, not information, the primary unit of interaction.Context Sensitive – Behave differently according to the current situation:Who I am, Where I amType of informationState of the current record
  • .
  • Reduce errors of users

SharePoint Summit Toronto2011 KWizCom SharePoint2010 mobile solutions SharePoint Summit Toronto2011 KWizCom SharePoint2010 mobile solutions Presentation Transcript

  • Moving from Web-based collaboration to the mobile arena -Mobile, Task-Oriented Solutions
    Nimrod Geva
    Product Group Manager, KWizCom
    nimrod@kwizcom.com
  • Introduction
  • 3
    Subjects
    Implementing Smart SharePoint
    mobile solutions
    Faster & easier to use
  • We all are going mobile!
    4
  • What does SharePoint have to offer mobile users?
    5
  • 6
    In SharePoint 2007
  • Mobile Views
    7
    The portal becomes
    a list of lists
    http://server/site/m
  • 8
    What does SP2010 have to offer mobile users ?
  • 9
    DemoSharePoint 2010 mobile pages
  • 10
    DEMO
    Add “/?mobile=1” to get the mobile view of any page
  • 11
    DEMO
  • What do mobile users need ?
    I am on the road
    I am in a hurry
    I need some specificinformation right now
    I need to update something specific right now
    My smartphone’s screen size is Not 19’’
    12
  • 13
    DemoTrying to update a follow-up task just after finishing a meeting…
  • Here’s SharePoint’s mobile view (/m)
    Where is my sales workspace??
    I just need a big “New Task” button
  • Finally I can add the follow-up task for myself!
    Why do I need this field?? It’s a NEW task so of course it was not started!!
    Same for this one…why is it here??
    Now I have to select myself..
  • So..what’s missing?
    I DON’T need to haveour company portal’s UI inside my smartphone.(even if it looks great)
    17
  • So..what’s missing?
    I DON’T need to see a long list of all the libraries and lists in my workspace.
    18
  • So..what’s missing?
    I DON’T need the exact same generic list forms,with unnecessary fields and menus.
    19
  • In simple words:
    I do NOT need a portal
    while I am on the road.
    20
    Show me exactly what I need
    to accomplish my tasks!
  • So what do mobile users need ?
    A much more focused interface:
    Task-Oriented
    Context-Sensitive
    21
  • The problem here is not new..
    Information overload vs.
    • Limited display size
    • Limited time
    22
  • Task-Oriented Interface
    “The task-focused interface is a type of user interface that makes tasks, not information, the primary unit of interaction.”
    23
  • Show me ONLY what I need!
    Instead of showing me everything
  • Context-Sensitive Interface
    Behave differently according to the current situation:
    • Who I am, Where I am
    • Type of information
    • State of the current record
    25
  • Example: Understand what tasks are
    26
    “Due Date” should be later than “Start Date”
  • Example: Understand what tasks are
    27
    If the task was assigned to me, I shouldn’t be able to change some fields in the task
  • Example: Understand what tasks are
    28
    If the task was assigned to me, I shouldn’t be able to change some fields in the task
  • Example: Understand what tasks are
    29
    If the task status is “Completed”
    It should be locked for editing
  • Context-Sensitive Interface
    Behave differently according to the current situation:
    • Who I am, Where I am
    • Type of information
    • State of the current record
    30
  • IT Help DeskWeb/Mobile solution
    Demo
  • Open a support ticket
    Customer (Web)
    • Open support tickets
    • Unable to see any of the other Help-Desk fields
    • See his tickets’ status
    Technician (Web/Mobile)
    • Open support tickets in behalf of customers.
    Once a ticket is opened it is queued in the support cases queue.
    1
    Open support ticket
    Support cases queue
  • Ticket assigned to a technician
    Technician (Web/Mobile)
    • Take ownership on new tickets
    • View issues assigned to me
    • Unable to change the customer’s reported issue
    Customer (Web)
    • Gets notified by email
    • Unable to change the issue description/open date once a technician starts working on it
    • See his tickets’ status
    Support cases queue
    2
    Take ownership
  • Update ticket by technician
    3
    Technician (Web/Mobile)
    • Update ticket status
    Customer (Web)
    • Gets notified by email
    • See his tickets’ status.
    Get status updates
    Update ticket
    Support cases queue
  • Close ticket by technician
    4
    Technician (Web/Mobile)
    • Closes the ticket and updates the resolution
    Customer (Web)
    • Gets notified by email
    • See his tickets’ status.
    Get status update
    Close ticket
    Support cases queue
  • Monitor and manage
    Helpdesk manager (Web/Mobile)
    • Monitor the HD department’s performance KPI’s (Web/Mobile)
    • Assign delayed issues to technicians (Web/Mobile)
    Technician (Web/Mobile)
    • Gets notified by email when a ticket was assigned to him by the manager
    • See his tickets’ status.
    5
    Support cases queue
  • How can you get there?
    Task oriented interface
    Context sensitive interface
    Better rendering for smartphones
  • How can we get there?
    Customization
    Development
    3rd-party solutions
  • Customization
    Create list forms for Mobile clients using InfoPath:
    Include only relevant fields.
    Different forms for different target audiences.
    Web parts including custom links for different audiences.
  • Development(not too deep)
    Create a master page for mobile
    Create a CSS for mobile
    Use mobile rendering freeware sourcecode
  • http://code.google.com/p/iphone-universal/
  • http://code.google.com/p/iui/wiki/Introduction
  • Development
    Field-level permissions
    View-level permissions
    Dynamic custom buttons
    Dynamic defaults
    Dynamic field constraints
    Better support for various types of smartphones
  • Of the shelf solution
    44
  • 45
    Summary
  • Smart mobile SharePoint interfaces
    It’s not just about better rendering for mobile
    Focused, task oriented interface
    Context-sensitive list forms
    • Less mistakes
    • Shorter update time
    • Less page post-backs
    • Improved productivity!
  • 47
    Q&A
  • 48
    Thank You!
    Nimrod Geva
    Product Group Manager, KWizCom
    nimrod@kwizcom.com