Types Of KM Strategies


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This PPT introspects on the different types of KM strategies that have been/are being adopted by organizations.

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Types Of KM Strategies

  1. 1. Dictator Doctor or Surgeon KM Strategies Broker –A Perspective Psychologist Peace-Maker ©Nirmala Palaniappan, April, 2010, Email: nirmala (dot) pal (at) gmail (dot) com http://nirmala-km.blogspot.com
  2. 2. Agenda 1 Context 2 Factors 3 Strategies 4 Examples 5 Conclusions 6 Summary
  3. 3. Context Useful to give KM strategies some shape, structure and labels The concepts/patterns are obvious in retrospect There tends to be a dominant philosophy or two Based on my article @ http://nirmala-km.blogspot.com/2010/03/types-of-km-strategies.html
  4. 4. Factors Business Org Culture and Characteristics Age of Organization KM Team (Beliefs, Experience, Knowledge and Influence) Current Technology Refer: http://nirmala-km.blogspot.com/2008/08/thinking-about-kms-growth-as-concept.html
  5. 5. Strategies Integrate Everything Connect Everyone Personalize Knowledge Embrace Differences & Multiple Ingredients Inject into Organizational DNA
  6. 6. Strategies Integrate Everything Integrate Content irrespective of Small Org, or Large one that source, flavor or purpose believes in a controlled approach Extremely Time Conscious Think Exhaustive Intranets, Organization Portals, etc Dictator Model
  7. 7. Strategies Connect Everyone Avoid complexities & uncertainties Org that focuses on People, of storing content. Knowledge is Process and Context fluid & context-based Org conscious of Employee Think Expertise Location, Relationships & Collaboration Communities, Networking etc Broker Model
  8. 8. Strategies Personalize Knowledge Tech Savvy and Innovative Self-centered view of Knowledge Organization Relationship-based, KM not Think Knowledge Filtering, BI, perceived as a hard core Business Smart Search, Tags, FB etc Initiative Psychologist Model
  9. 9. Strategies Embrace Differences. Multiple Ingredients Focus on Teams’ idiosyncrasies Large Org, Complex Environment Decentralized Business, Late Think Multiple Tools and establishment of KM team or Approaches. Selected Bridges changing KM team between them Peace-Maker Model
  10. 10. Strategies Inject into Organizational DNA Great alignment between Emphasis on Culture, Values and Business, People and KM Employee Relationships & Well- Strategies being Think AAR, Best Practices, Business Leaders as KM Painstaking Decision Making by Communities Champions and Believers Time-consuming etc Meticulous Follow-up and monitoring Doctor or Surgeon Model
  11. 11. Examples Organization #1 Small, Friendly, Niche Area, Not So Tech Savvy Integrate Everything Inject into Organizational DNA Organization #2 Large, Spread-Out, Somewhat Tech Savvy, Multiple Domains and Industries – Services Connect Everyone Embrace Differences. Multiple Ingredients Organization #3 Large, Spread-Out, Decentralized, Tech Savvy, Various Roles, Products, Dynamic Org Integrate Everything (Superficial), Personalize Knowledge Existing: [Connect Everyone, Embrace Differences & Multiple Ingredients]
  12. 12. Conclusions… It is normally likely to be a combination of strategies The ‘Types of Strategies’ list does not perhaps end here
  13. 13. Summary 1. Understand the factors that influence and control KM 2. Assess the situation and environment based on these factors 3. Adopt one or more strategies 4. Monitor and Evaluate response frequently 5. Modify, Shift, Drop or Create KM Elements *****The End***** ©Nirmala Palaniappan, April, 2010, Email: nirmala (dot) pal (at) gmail (dot) com http://nirmala-km.blogspot.com