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Travel and tourism industry
 

Travel and tourism industry

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  • Full Name Full Name Comment goes here.
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  • Hi what would you say about the share of travel packages in the total travel industry?
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  • Hi , My name is akhilesh and i am planning to open a travel agency However i need a presentation reaging the Profit and revenue for First six months ths i would need an analysis on market if intersted please contact :: akhilesh.vijh@gmail.com
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  • Hi, my name is Praveen Hasolkar, Thane, Maharashtra - India, I am CA Inter and M.Com, I am extremely passionate towards travel, adventure, exploring new place, meeting new people and tourism. I want to make career in Travel & Tourism industry, but I dont have much information about this industry, ie. what profile should I choose and how to start towards excelling in it. Probably I was thinking about tour manager, of which i do not have much idea, I wanted to know what are the hierarchies in travel and tourism industry, and if I want to become a tour manager how should I start and what are the basic things which i need to learn before becoming a professional and good tour manager. Please advise me on praveenhasolkar@rediffmail.com. Thank you in advance..
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    Travel and tourism industry Travel and tourism industry Presentation Transcript

    • Presentation On: Ethics In Travel and Tourism Industry
    • Group Members
      • Name Roll No .
      • Harsh Dalal 1220 Karan Dave 1221 Neelam Dubey 1222
      • Rajesh Narkar 1237
      • Rashmi Shetty 1252
      • Deepali Todankar 1257
    • Governing Bodies Of Travel and Tourism Industry
      • IATA (International Air Transport Association)
      • UFTAA(United Federation Of Travel Agents Association)
      • TAAI (Travel Agents Association Of India)
      • TAFI (Travel Agents Federations Of India)
    • Code of ethics Set by IATA/ UFTAA
        • A travel agent registered with IATA/ UFTAA should :
      • Manage regulatory affairs & policy matters.
      • Request and process all airline reservations for a specific itinerary.
      • Provide service supplier for continuity of customer service.
      • Request and / or airline space only on customer request.
      • Issue ticket or other accountable documents in accordance with actual status.
      • Adhere to time limits when
      • making group reservations.
    • Code of Ethics Set By TAAI
      • Relations With The Public
      • Eliminate any malpractices.
      • Staff be informed & updated.
      • Knowledge of Procedure & Requirements of State & Central Authorities.
      • Transactions should be Confidential.
      • Advertising materials to acquaint the public with the advantages of dealing with a TAAI member.
      • Logo should be incorporated in all undertakings.
      • Member shall not imitate .
      • II) Relations With Carriers & Other Principals
      • The TAAI Members shall :
      • Follow fair dealings by presenting all carriers, hotels and other agencies which they represent.
      • Make himself conversant with all tariff rules, regulations and be familiar with any changes introduced.
      • Discourage receiving personal favors in conducting his business.
      • For any complaint received by a client, TAAI shall give authority to the principal to make a full investigation regarding that matter.
    • Code of Ethics Set By TAFI
      • Safeguard the traveling public from exploitation by unscrupulous and unreliable so-called Travel Agents.
      • Safeguard the interests of the traveling public .
      • Consistent improvement in the standard of service.
      • Awareness and updated information on travel.
      • Promote mutual cooperation among members of TAFI ensuring healthy growth of the Travel Industry.
      • Provide alternatives to the airline industry for better growth of travel.
      • Protect the interests engaged in the industry.
      • Safeguard the interest of the Travel Agents.
      • Ensure compliance of Rules & Regulations & Guidelines sent by the Consulates, Government
      • Authorities, Airlines etc.
    • Companies Studied Large Cap Mid Cap Small Cap THOMAS COOK SOTC RAJ TRAVELS KESARI TOURS SAMARTHA KRUPA TRAVELS HEART HOLIDAYS
    • About Thomas Cook
      • Thomas Cook (India) Ltd. is the largest Travel and Financial Services Company in the country.
      • Offers a broad spectrum of travel-related services that include Foreign Exchange, Corporate Travel, Leisure Travel, and Insurance.
      • It launched its Indian operations in 1881 and is celebrating its 125 years of world-class service in India.
      • Mission: To perfect the personal leisure experience.
      • Packages that are offered : Group Travel, Individual Travel, Incentive based corporate travel.
      • It has an annual turnover of Rs 800 crores in
      • India.
    • About SOTC
      • SOTC is Kuoni India's key outbound travel brand.
      • Was acquired by Kuoni Travels in the year 1996.
      • "Best Outbound Tour Operator" five times in a row by the Galileo Express Travel & Tourism Awards Committee.
      • Packages that are offered : Malaysian mystique, Malaysia with Singapore, The Orient, Thailand Surprise, Malaysia Surprise and many more.
    • About Raj Travels & Tours
      • Raj Travels & Tours Ltd. was established in 1976.
      • It was the first Outbound Tour Company to introduce Indian Meals on its Globe Tour Packages.
      • Packages that are offered : Splendid Shimla, Romantic Rajasthan, Kerala Heritage, Australia with New Zealand, Amazing South Africa.
      • Mission : To help people visit new places, enable them come face to face with different cultures, arrange for them to see awesome manmade wonders or nature’s handiwork.
      • Its annual turnover is Rs. 500 crores .
    • About Kesari
      • A Journey of Excellence, Innovation and Joy & the trailblazing journey of Kesari began in 1984.
      • Mission : A company passionately committed to Total Quality Travel, with continual delivery of value added services. Uphold the highest ethical standards and create new benchmark in the industry.
      • Packages that are offered: My Fair Lady, Second Innings, World Class Educational Tours, Honeymoon Special, Chota Break, Students Special.
      • Operating in more than 100 destinations in India and over 1000 destinations Worldwide, spreading
      • across the seven continents.
      • It has an annual turnover of Rs 450 crores .
    • About Heart Holidays
      • It was established in 19
      • Their travel services include complete tours and travels solutions.
      • Mission : When you make a promise to your
      • guests honour it. We strive for 100% satisfaction of our guests.
      • Packages that are offered : Special Packages, Honeymoon Packages, Free Individual Traveller, Pilgrimage Packages.
      • They organize several customized tour packages in & outside India and all within the specified budget.
      • Its annual turnover is Rs. 1 crores
    • About Samarth Krupa Travels
      • It was established in 1987.
      • Their travel services include complete tours and travels solutions.
      • Mission : When you make a promise to your guests honour it. We strive for 100% satisfaction of our guests.
      • Packages that are offered : Special Packages, Honeymoon Packages, Free Individual Traveler, Pilgrimage Packages.
      • They organize several customized tour packages in & outside India and all within the specified budget.
      • Its annual turnover is Rs. 1 crores.
      • Criteria’s emphasizing Ethics:
      CRITERIA Commission No Commission. No Commission. Health & Safety measure Customers are insured ,on call doctor is available. Customers are insured ,on call doctor is available. Hotel arrangement & Food quality. 7-Star & 5-Star hotels. 3-Star to 7-Star hotels. Time Management Schedules strictly followed. Schedules strictly followed. Document Verification Documents are verified. Documents are not verified. Verification not possible.
    • CRITERIA Refund Facility Refund is provided ------- Trained manpower Certification for tour guide is compulsory Appropriate training to new recruits. In addition continuous training given over a period of time Foreign Currency Requirement Max $1000 ($2000 – Cash Remaining by Travelers Cheque) Max $1000 ($2000 – Cash Remaining by Travelers Cheque) Hidden Costs in Packages No hidden Costs. No hidden Costs. Recession Effect Effect on future plan, (new hiring ,M & A). No effect on business.
    • Criterias emphasizing Ethics: CRITERIA Commission No Commission No Commission Health & Safety measure Customers are insured, doctor available at the destination. Customers are insured, on call doctor is available. Hotel arrangement & Food quality. 3 Star to 7 star hotels, best food quality. 5 Star and 3 star hotels. Food Quality is best. Time Management ------- Schedules strictly followed Document Verification Documents are verified only for outdoor tours Documents are verified
    • CRITERIA Refund Refund provided after 15 days . Maximum refund is provided immediately if justified. Trained manpower Trained and Certified Manpower. Certification for tour guide is not compulsory, training is provided. Foreign Currency Requirement $2000 cash and $8000 Travellers Cheques. Maximum Cash is $25000 & Rest by Travellers Cheques if required. Hidden Costs in Packages No Hidden Cost- One Nation One Price. ---------- Recession Effect 40 % Reduction in Business. Low budget packages were introduced.
    • Criteria’s emphasizing Ethics: CRITERIA Commission 10% charged on railway tickets. No Commission. Health & Safety measure Customers are insured, on call doctor is available. Customers are insured. Hotel arrangement & Food quality. 2 Star & 3 Star hotels, carry their own kitchen, food quality is good. 3 Star and higher hotels. Time Management Schedules strictly followed. Generally no problems in time management, if at all there is delay, schedule is adjusted. Document Verification Documents are not verified. Documents are not verified.
    • CRITERIA Refund Refund is provided if case is genuine. Refund is provided if case is genuine. Trained manpower Manpower is trained by them. Trained and Certified Manpower. Foreign Currency Requirement $2000 cash and rest by traveler’s cheque. $2000 cash and rest by traveler’s cheque. Hidden Costs in Packages -------- No hidden costs. Recession Effect No effect. 50% business effected.
    • Unethical side of Thomas Cook…
      • Shree Ram Tours & Travels one of the agent of Thomas Cook gave its customers a rough time.
    • Unethical side of SOTC…
      • Are not true to their commitment .
      • No proper justification and refund provided after cancellation of tour.
    • Unethical side of Raj Travels…
      • The longest journey with Raj Travels, from Mumbai to Goa.
      • Raj Travels cheats online, goes against it own cancellation policy.
      • Raj Travel another Name of horrible travel, time management goes for a toss.
      • Raj Travels has no value for customers money.
    • Unethical side of Kesari Travels…
      • Hidden cost strategy used to attract customers.
      • They do not practice what they preach.
    • Unethical side of Samarth Krupa Travels…
      • Hidden cost strategy is used to attract customers.
      • Bribe given to higher authorities for faster work process.
      • Bribe taken for completion of passport formalities.
    • General Unethical Practices Found In Travel & Tourism Industry
      • Hidden costs prevail in order to attract the customer.
      • Most of the customer grievances are still unsolved.
      • Food quality is mostly compromised with.
      • Travel documents are not verified most of the times.
      • Time is not managed often.
    • Suggestions
      • Strict enforcement of rules and regulations of governing bodies to the industry to meet the standards.
      • Complaining procedure should be simple for the customer. There should be direct contact between customer and governing bodies.
      • A committee should be formed to keep secret watch on travel agency so that they cant even think of unethical practices.
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