Presentation On: Business Ethics  In  Tour & Travel Agencies
Group Members <ul><li>Name   Roll No. </li></ul><ul><li>Harsh Dalal 1220  Karan Dave 1221  Neelam Dubey   1222 </li></ul><...
What Is Business Ethics? <ul><li>Business Ethics  can be defined as  written  and  unwritten codes  of principles and valu...
Importance of Ethics For  Tour & Travel Agencies <ul><li>Customer satisfaction. </li></ul><ul><li>Fair competition. </li><...
Governing Bodies For  Travel Agents <ul><li>IATA  (International Air Transport Association)  /   </li></ul><ul><li>UFTAA  ...
Code of ethics Set by  IATA / UFTAA <ul><li>Manage regulatory affairs & policy matters. </li></ul><ul><li>Request and proc...
Code of Ethics Set By TAAI <ul><li>Member’s Relations With The Public </li></ul><ul><li>Eliminate any malpractices. </li><...
<ul><li>II)  Relations With Carriers & Other Principals </li></ul><ul><li>The TAAI Members shall: </li></ul><ul><li>Follow...
Code of Ethics Set By TAFI <ul><li>Safeguard the traveling public from exploitation by unscrupulous and unreliable so-call...
Companies Studied <ul><li>Large Scale :- </li></ul><ul><ul><li>Thomas Cook </li></ul></ul><ul><ul><li>SOTC </li></ul></ul>...
Ethics in Thomas Cook <ul><li>No hidden costs in packages. </li></ul><ul><li>Tickets are booked as per the requirement. </...
Unethics in Thomas Cook <ul><li>Delay in refund in case of cancellation </li></ul>
Ethics in SOTC <ul><li>No hidden costs in packages. </li></ul><ul><li>Tickets are booked as per the requirement. </li></ul...
Unethics in SOTC <ul><li>Documents are not verified by the agency. </li></ul><ul><li>Refund is not provided after cancella...
Ethics in Raj Travels <ul><li>No hidden costs in packages- “ One Nation One Price” . </li></ul><ul><li>Tickets are booked ...
Unethics in Raj Travels <ul><li>There is no proper time management. </li></ul><ul><li>There is no consistent policy with r...
Ethics in Kesari Tours  <ul><li>Tickets are booked as per the requirement. </li></ul><ul><li>All tour related information ...
Unethics in Kesari Tours <ul><li>Hidden Cost Strategy to attract customers. </li></ul>
Ethics in Samartha Krupa Travels  <ul><li>No hidden costs in packages. </li></ul><ul><li>Tickets are booked as per the req...
Unethics in Samartha Krupa Travels <ul><li>Documents are not verified before any foreign tour. </li></ul><ul><li>There are...
Ethics in Heart Holidays <ul><li>No hidden costs in packages. </li></ul><ul><li>Tickets are booked as per the requirement....
Unethics in Heart Holidays <ul><li>Documents are not verified before any foreign tour. </li></ul>
Suggestions <ul><li>Customers should be made aware of the rights they hold and also alternatives for voicing their complai...
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Presentation on be 1

  1. 1. Presentation On: Business Ethics In Tour & Travel Agencies
  2. 2. Group Members <ul><li>Name Roll No. </li></ul><ul><li>Harsh Dalal 1220 Karan Dave 1221 Neelam Dubey 1222 </li></ul><ul><li>Rajesh Narkar 1237 </li></ul><ul><li>Rashmi Shetty 1252 </li></ul><ul><li>Deepali Todankar 1257 </li></ul>
  3. 3. What Is Business Ethics? <ul><li>Business Ethics can be defined as written and unwritten codes of principles and value that govern decisions and actions within a company. </li></ul><ul><li>In the business world, the organisation’s culture sets standards for determining the difference between good and bad decision making & behaviour. </li></ul>
  4. 4. Importance of Ethics For Tour & Travel Agencies <ul><li>Customer satisfaction. </li></ul><ul><li>Fair competition. </li></ul><ul><li>Global recognition. </li></ul><ul><li>Decrease in frauds & crime rates . </li></ul><ul><li>Preservation of nature and manmade monuments. </li></ul>
  5. 5. Governing Bodies For Travel Agents <ul><li>IATA (International Air Transport Association) / </li></ul><ul><li>UFTAA (United Federation Of Travel Agents Association) </li></ul><ul><li>TAAI (Travel Agents Association Of India) </li></ul><ul><li>TAFI (Travel Agents Federations Of India) </li></ul>
  6. 6. Code of ethics Set by IATA / UFTAA <ul><li>Manage regulatory affairs & policy matters. </li></ul><ul><li>Request and process all airline reservations for a specific itinerary. </li></ul><ul><li>Provide service supplier for continuity of customer service. </li></ul><ul><li>Issue ticket or other accountable documents in accordance with actual status. </li></ul><ul><li>Adhere to time limits when making group reservations. </li></ul>
  7. 7. Code of Ethics Set By TAAI <ul><li>Member’s Relations With The Public </li></ul><ul><li>Eliminate any malpractices. </li></ul><ul><li>Staff be informed & updated. </li></ul><ul><li>Knowledge of Procedure & Requirements of State & Central Authorities. </li></ul><ul><li>Transactions should be Confidential. </li></ul><ul><li>Advertising materials to acquaint the public with the advantages of dealing with a TAAI member. </li></ul><ul><li>Logo should be incorporated in all undertakings. </li></ul><ul><li>Member shall not imitate name, design, style, mark or pattern used by another TAAI member without prior permission. </li></ul>
  8. 8. <ul><li>II) Relations With Carriers & Other Principals </li></ul><ul><li>The TAAI Members shall: </li></ul><ul><li>Follow fair dealings by presenting all carriers, hotels and other agencies which they represent. </li></ul><ul><li>Make himself conversant with all tariff rules, regulations and be familiar with any changes introduced. </li></ul><ul><li>Discourage receiving personal favors in conducting his business. </li></ul><ul><li>For any complaint received by a client, TAAI shall give authority to the principal to make a full investigation regarding that matter. </li></ul>
  9. 9. Code of Ethics Set By TAFI <ul><li>Safeguard the traveling public from exploitation by unscrupulous and unreliable so-called Travel Agents. </li></ul><ul><li>Safeguard the interests of the traveling public . </li></ul><ul><li>Consistent improvement in the standard of service. </li></ul><ul><li>Awareness and updated information on travel. </li></ul><ul><li>Promote mutual cooperation among members of TAFI ensuring healthy growth of the Travel Industry. </li></ul><ul><li>Protect the interests engaged in the industry. </li></ul><ul><li>Safeguard the interest of the Travel Agents. </li></ul><ul><li>Ensure compliance of Rules & Regulations & Guidelines set by the Consulates, Government Authorities, Airlines etc. </li></ul>
  10. 10. Companies Studied <ul><li>Large Scale :- </li></ul><ul><ul><li>Thomas Cook </li></ul></ul><ul><ul><li>SOTC </li></ul></ul><ul><li>Middle Scale :- </li></ul><ul><ul><li>Raj Travels </li></ul></ul><ul><ul><li>Kesari Tours </li></ul></ul><ul><li>Small Scale :- </li></ul><ul><ul><li>Samartha Krupa Travels </li></ul></ul><ul><ul><li>Heart Holidays </li></ul></ul>
  11. 11. Ethics in Thomas Cook <ul><li>No hidden costs in packages. </li></ul><ul><li>Tickets are booked as per the requirement. </li></ul><ul><li>All tour related information is disclosed: </li></ul><ul><li>- Schedule informed well in advance. </li></ul><ul><li>- Proper instruction is provided regarding the visiting location. </li></ul><ul><li>Time management is followed strictly. </li></ul><ul><li>Certification of tour guide is compulsory. </li></ul><ul><li>Efforts are made to keep the environment clean on tour. </li></ul><ul><li>A Doctor accompanies the passengers on tour. </li></ul><ul><li>First aid kit is made available for every tour. </li></ul>
  12. 12. Unethics in Thomas Cook <ul><li>Delay in refund in case of cancellation </li></ul>
  13. 13. Ethics in SOTC <ul><li>No hidden costs in packages. </li></ul><ul><li>Tickets are booked as per the requirement. </li></ul><ul><li>Time management is followed strictly. </li></ul><ul><li>Certification of tour guide is compulsory. </li></ul><ul><li>On call doctor is available on every tour. </li></ul><ul><li>Food quality is always up to the mark. </li></ul><ul><li>First aid kit is made available for every tour. </li></ul><ul><li>SOTC also provides medical insurance for passengers on certain trips especially foreign trips and pilgrimage trip in India. </li></ul>
  14. 14. Unethics in SOTC <ul><li>Documents are not verified by the agency. </li></ul><ul><li>Refund is not provided after cancellation of tour from passengers’ side and only minimal in case of cancellation from their side. </li></ul>
  15. 15. Ethics in Raj Travels <ul><li>No hidden costs in packages- “ One Nation One Price” . </li></ul><ul><li>Tickets are booked as per the requirement. </li></ul><ul><li>All tour related information is disclosed: </li></ul><ul><li> - Schedule informed well in advance. </li></ul><ul><li>- Proper instruction is provided regarding the visiting location. </li></ul><ul><li>Trained tour guide is preferred. </li></ul><ul><li>Efforts are made to keep the environment clean on tour. </li></ul><ul><li>A Doctor is available on call on tour . </li></ul><ul><li>First aid kit is made available for every tour. </li></ul>
  16. 16. Unethics in Raj Travels <ul><li>There is no proper time management. </li></ul><ul><li>There is no consistent policy with regards to refund policy. </li></ul>
  17. 17. Ethics in Kesari Tours <ul><li>Tickets are booked as per the requirement. </li></ul><ul><li>All tour related information is disclosed: </li></ul><ul><li>- Schedule informed well in advance. </li></ul><ul><li>- Proper instruction is provided regarding the visiting location. </li></ul><ul><li>Time management is followed strictly. </li></ul><ul><li>Certification of tour guide is compulsory. </li></ul><ul><li>Efforts are made to keep the environment clean on tour. </li></ul><ul><li>A Doctor is available on call on tour. </li></ul><ul><li>First aid kit is made available for every tour. </li></ul>
  18. 18. Unethics in Kesari Tours <ul><li>Hidden Cost Strategy to attract customers. </li></ul>
  19. 19. Ethics in Samartha Krupa Travels <ul><li>No hidden costs in packages. </li></ul><ul><li>Tickets are booked as per the requirement. </li></ul><ul><li>All tour related information is disclosed: </li></ul><ul><li>- Schedule informed well in advance. </li></ul><ul><li>- Proper instruction is provided regarding the visiting location. </li></ul><ul><li>Time management is followed strictly. </li></ul><ul><li>A Doctor is available on call on tour. </li></ul>
  20. 20. Unethics in Samartha Krupa Travels <ul><li>Documents are not verified before any foreign tour. </li></ul><ul><li>There are hidden costs in packages to attract customers. </li></ul><ul><li>Often a customer has to pay extra for visiting a particular place on a tour. </li></ul><ul><li>There are often complaints regarding cleanliness in environment on tours. </li></ul>
  21. 21. Ethics in Heart Holidays <ul><li>No hidden costs in packages. </li></ul><ul><li>Tickets are booked as per the requirement. </li></ul><ul><li>All tour related information is disclosed: </li></ul><ul><li>- Schedule informed well in advance. </li></ul><ul><li>- Proper instruction is provided regarding the visiting location. </li></ul><ul><li>Time management is followed strictly. </li></ul><ul><li>Efforts are made to keep the environment clean on tour. </li></ul><ul><li>A Doctor is available on call on tour. </li></ul>
  22. 22. Unethics in Heart Holidays <ul><li>Documents are not verified before any foreign tour. </li></ul>
  23. 23. Suggestions <ul><li>Customers should be made aware of the rights they hold and also alternatives for voicing their complaints and seeking justice. </li></ul><ul><li>Strict enforcement of rules and regulations of governing bodies to the industry to meet the standards. </li></ul><ul><li>Complaining procedure should be simple for the customer. There should be direct contact between customer and governing bodies. </li></ul><ul><li>A committee should be formed to keep a watch on travel agencies so that they cant even think of unethical practices. </li></ul>
  24. 24. Thank You!!!
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