Primary Empathy in Newborns
PARADISE LOST? PRIMARY EMPATHY IN ONLINE COMMUNITIES OF INTEREST AND WAYS OF USE Niki Lambropoulos Interaction Design Cons...
Contents <ul><li>BACKGROUND </li></ul><ul><ul><li>Locating Empathy </li></ul></ul><ul><ul><li>Example of Physical & Online...
What is Empathy? Does it exist in Online Communities? <ul><li>Automatic  matching of the feelings of the other person ( Fi...
E motional Intelligence -Based Theory of Performance   (Goleman, 2004) <ul><li>Social Awareness </li></ul><ul><ul><li>Empa...
Self-Organised Learning by Observation in Social contexts  (SOLOS online) <ul><li>C.  Public Participation  (Self-Actualis...
Search for Empathy in Discussions  and Use in Human Resources  (Goleman, 2004) <ul><li>EI Competenc y :  Empathy  for  bui...
Example: Shaolin Kung Fu  CoI - CoP
Exploratory Study I <ul><li>Aim: how to participate publicly in an online dialogue?   </li></ul><ul><li>25,000 users in Ta...
Exploratory Study I  : Results A <ul><li>Discussion on Peace  </li></ul><ul><li>5/10/01 – 23/7/03 </li></ul><ul><li>2 mode...
Exploratory Study I  : Results B <ul><li>Levels of Activity   </li></ul><ul><li>5/10/01 – 23/7/03 </li></ul><ul><li>57% Lo...
Exploratory Study I  :  Results D <ul><li>2/13 (15,3%) developed empathy.  </li></ul><ul><li>These were the ones who decid...
Exploratory Study II : e-Mint <ul><ul><ul><ul><li>E-Mint   </li></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>BBC  </li></ul...
Exploratory Study II : e-Mint  SNA –  Discourse Analysis -  Rebecca   <ul><li>Role Taking – Communication skills </li></ul...
Exploratory Study II : e-Mint  SNA  – Discourse Analysis -  Rebecca <ul><li>Social Network Analysis (SNA) depicts social r...
Conclusions <ul><li>The Empathic Leader is true  </li></ul><ul><li>Use the Sensitive Employees – Citizens </li></ul><ul><l...
Thank you… <ul><li>For your attention! </li></ul><ul><li>Niki Lambropoulos  </li></ul><ul><li>[email_address] </li></ul><u...
Photo by Jennifer Risley
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Paradise Lost? Primary Empathy in Online Communities of Interest and ways of use. by Niki Lambropoulos HCII 05

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Paradise Lost? Primary Empathy in Online Communities of Interest and ways of use.

Presentation by Niki Lambropoulos in HCII 05 in
Online Communities and Social Computing * Las Vegas 26.07.05 – 16:00-18:00

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Paradise Lost? Primary Empathy in Online Communities of Interest and ways of use. by Niki Lambropoulos HCII 05

  1. 1. Primary Empathy in Newborns
  2. 2. PARADISE LOST? PRIMARY EMPATHY IN ONLINE COMMUNITIES OF INTEREST AND WAYS OF USE Niki Lambropoulos Interaction Design Consultant, Researcher Intelligenesis Consultancy http://www.nikilambropoulos.com http://www.intelligenesis.eu
  3. 3. Contents <ul><li>BACKGROUND </li></ul><ul><ul><li>Locating Empathy </li></ul></ul><ul><ul><li>Example of Physical & Online Communities </li></ul></ul><ul><li>RESEARCH </li></ul><ul><ul><li>The Studies </li></ul></ul><ul><ul><li>The Results </li></ul></ul><ul><ul><li>The Conclusions </li></ul></ul>
  4. 4. What is Empathy? Does it exist in Online Communities? <ul><li>Automatic matching of the feelings of the other person ( Fischer, 1980 ) </li></ul><ul><li>Between people who identify similarities (Ickes, et al, 1993) </li></ul><ul><li>Related to social skills (Goleman, 2004, Lawrence et, 2004) </li></ul><ul><li>Discovery of mirror neurons supporting representations of an Object from a Subject ( di Pellegrino et al, 1992; Rizzolati & Arbib, 1998) based on Lipps (1903) and McDugall (1908) </li></ul><ul><li>Empathy is widespread in online communities (Preece & Ghozati , 2001) </li></ul>
  5. 5. E motional Intelligence -Based Theory of Performance (Goleman, 2004) <ul><li>Social Awareness </li></ul><ul><ul><li>Empathy </li></ul></ul><ul><ul><li>Service orientation </li></ul></ul><ul><ul><li>Organizational awareness </li></ul></ul><ul><li>Criteria (role taking – communication skills) </li></ul><ul><ul><li>comprehends another’s feelings </li></ul></ul><ul><ul><li>re-experiences the other person’s feelings </li></ul></ul><ul><ul><li>shares the other person’s feelings </li></ul></ul><ul><ul><li>help the other to feel better </li></ul></ul>
  6. 6. Self-Organised Learning by Observation in Social contexts (SOLOS online) <ul><li>C. Public Participation (Self-Actualisation, Motoric Reproduction - Overt Performances) </li></ul><ul><ul><ul><ul><li>decision making </li></ul></ul></ul></ul><ul><ul><ul><ul><li>motoric response </li></ul></ul></ul></ul><ul><ul><ul><ul><li>embedded behaviour </li></ul></ul></ul></ul><ul><li>B. Socio-cultural Learning </li></ul><ul><li>(Retention Processes) </li></ul><ul><ul><li>retention </li></ul></ul><ul><ul><li>reflection </li></ul></ul>A. Active Lurking (Attentional Processes) 1. awareness, 2. Empathy 3. trust (The Path of the Dragon) LPP . VL
  7. 7. Search for Empathy in Discussions and Use in Human Resources (Goleman, 2004) <ul><li>EI Competenc y : Empathy for building bonds and conflict management </li></ul><ul><li>Leadership Style : Affiliative </li></ul><ul><li>Impact On Climate : Highly positive </li></ul><ul><li>Objective : Create harmony </li></ul><ul><li>When Appropriate : To heal rifts in a team or to motivate during stressful times </li></ul>
  8. 8. Example: Shaolin Kung Fu CoI - CoP
  9. 9. Exploratory Study I <ul><li>Aim: how to participate publicly in an online dialogue? </li></ul><ul><li>25,000 users in TakingITGlobal (9-50 years old) </li></ul><ul><li>Data were taken every week for a month by observation notes </li></ul><ul><li>1 st Phase: 13 participants (16-48 years old) </li></ul><ul><li>2 nd Phase: 6 old and 7 new </li></ul><ul><li>3 rd Phase: 2 public participants </li></ul>
  10. 10. Exploratory Study I : Results A <ul><li>Discussion on Peace </li></ul><ul><li>5/10/01 – 23/7/03 </li></ul><ul><li>2 moderators </li></ul><ul><li>346 members sent 2,850 messages </li></ul><ul><li>97% views </li></ul><ul><li>3% replies </li></ul>
  11. 11. Exploratory Study I : Results B <ul><li>Levels of Activity </li></ul><ul><li>5/10/01 – 23/7/03 </li></ul><ul><li>57% Low </li></ul><ul><li>18% Medium </li></ul><ul><li>25% High </li></ul><ul><li>Potential Uncertain </li></ul>
  12. 12. Exploratory Study I : Results D <ul><li>2/13 (15,3%) developed empathy. </li></ul><ul><li>These were the ones who decided to reply to messages </li></ul>
  13. 13. Exploratory Study II : e-Mint <ul><ul><ul><ul><li>E-Mint </li></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>BBC </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Commkit </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Ladomery </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Neoone </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Jindal </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Tempero </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Sulake </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Tuc </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Lts </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Exmosis </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Tagteacher </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Habbo </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Bibliotech </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Chatmoderators </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>and more </li></ul></ul></ul></ul></ul>
  14. 14. Exploratory Study II : e-Mint SNA – Discourse Analysis - Rebecca <ul><li>Role Taking – Communication skills </li></ul><ul><ul><li>some of us may not have anything relevant to add and just want to learn </li></ul></ul><ul><ul><li>I'll again make a plug for the backbone of any successful community - the members </li></ul></ul><ul><ul><li>We build community one person at a time </li></ul></ul><ul><ul><li>It just means &quot;putting the right person in charge of the right task and getting out of their way&quot; </li></ul></ul><ul><ul><li>I don't think our two statements are mutually exclusive </li></ul></ul><ul><ul><li>some of us don't know how to share with a group </li></ul></ul><ul><ul><li>It's all okay with me.  But I still believe everyone has something to share ;) Whether they do it or not is another matter...  Becs (2% lurker, 98% yacker - that's a welcomed 2% in some circles - heh) </li></ul></ul><ul><ul><li>Sometimes, the only way to discover someone's brilliance is to spend time with them one-on-one </li></ul></ul><ul><ul><li>* Volunteerism is connected to empathy ( Downie, Clark, Clemenston , 2005) </li></ul></ul>
  15. 15. Exploratory Study II : e-Mint SNA – Discourse Analysis - Rebecca <ul><li>Social Network Analysis (SNA) depicts social relationships (Baroudi, et al., 1986) </li></ul>
  16. 16. Conclusions <ul><li>The Empathic Leader is true </li></ul><ul><li>Use the Sensitive Employees – Citizens </li></ul><ul><li>Build groupz-ware to help and support online communities based on real time research. </li></ul><ul><li>The Path of the Dragon : R ecognise our potential and being able to respond (responsible) </li></ul>
  17. 17. Thank you… <ul><li>For your attention! </li></ul><ul><li>Niki Lambropoulos </li></ul><ul><li>[email_address] </li></ul><ul><li>nikilambropoulos.org </li></ul>Any questions and/or suggestions?
  18. 18. Photo by Jennifer Risley
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