Customer Experiences
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Customer Experiences

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This was a class presentation for my Marketing Management course. Got pictures from Google.

This was a class presentation for my Marketing Management course. Got pictures from Google.

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Customer Experiences Customer Experiences Presentation Transcript

  • DIMENSION CUSTOMER EXPERIENCESNIKHIL P KNITHIN PSHYAM KRISHNANSYAM S
  • UNDIFFERENTIATED
  • DISTINCT
  • CUSTOMER EXPERIENCE DESIGN
  • 3 RING SERVICE MODEL
  • ANALYSE CURRENT SITUATION
  • CONCENTRATE ON EACHCUSTOMER TOUCHPOINT
  • CUSTOMER FEEDBACK
  • CUSTOMER HEARTBEAT
  • REMOVE MOMENTS
  • STREAMLINING
  • ELABORATE
  • improvis
  • MAKE IT EXTRAORDINARY
  • UNDERSTAND CUSTOMER
  • CREATE MEMORABLE EXPERIENCES
  • SPIRAL OF POSITITVITY+ ________________________________________ -
  • BEINGDOING KNOWING
  • SERVICE RECOVERY
  • RECOGNIZE
  • APOLOGIZE
  • FIX
  • COMPENSATE
  • SERVICE RECOVERY PARADOX