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Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
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Customer Experiences

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This was a class presentation for my Marketing Management course. Got pictures from Google.

This was a class presentation for my Marketing Management course. Got pictures from Google.

Published in: Business, Education
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Transcript

  • 1. DIMENSION CUSTOMER EXPERIENCESNIKHIL P KNITHIN PSHYAM KRISHNANSYAM S
  • 2. UNDIFFERENTIATED
  • 3. DISTINCT
  • 4. CUSTOMER EXPERIENCE DESIGN
  • 5. 3 RING SERVICE MODEL
  • 6. ANALYSE CURRENT SITUATION
  • 7. CONCENTRATE ON EACHCUSTOMER TOUCHPOINT
  • 8. CUSTOMER FEEDBACK
  • 9. CUSTOMER HEARTBEAT
  • 10. REMOVE MOMENTS
  • 11. STREAMLINING
  • 12. ELABORATE
  • 13. improvis
  • 14. MAKE IT EXTRAORDINARY
  • 15. UNDERSTAND CUSTOMER
  • 16. CREATE MEMORABLE EXPERIENCES
  • 17. SPIRAL OF POSITITVITY+ ________________________________________ -
  • 18. BEINGDOING KNOWING
  • 19. SERVICE RECOVERY
  • 20. RECOGNIZE
  • 21. APOLOGIZE
  • 22. FIX
  • 23. COMPENSATE
  • 24. SERVICE RECOVERY PARADOX

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