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DIMENSION        CUSTOMER EXPERIENCESNIKHIL P KNITHIN PSHYAM KRISHNANSYAM S
UNDIFFERENTIATED
DISTINCT
CUSTOMER     EXPERIENCE             DESIGN
3 RING SERVICE MODEL
ANALYSE CURRENT   SITUATION
CONCENTRATE ON EACHCUSTOMER TOUCHPOINT
CUSTOMER FEEDBACK
CUSTOMER HEARTBEAT
REMOVE         MOMENTS
STREAMLINING
ELABORATE
improvis
MAKE    IT EXTRAORDINARY
UNDERSTAND   CUSTOMER
CREATE MEMORABLE   EXPERIENCES
SPIRAL OF POSITITVITY+           ________________________________________                                                 ...
BEINGDOING                KNOWING
SERVICE RECOVERY
RECOGNIZE
APOLOGIZE
FIX
COMPENSATE
SERVICE RECOVERY PARADOX
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
Customer Experiences
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Customer Experiences

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This was a class presentation for my Marketing Management course. Got pictures from Google.

Published in: Business, Education
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Transcript of "Customer Experiences"

  1. 1. DIMENSION CUSTOMER EXPERIENCESNIKHIL P KNITHIN PSHYAM KRISHNANSYAM S
  2. 2. UNDIFFERENTIATED
  3. 3. DISTINCT
  4. 4. CUSTOMER EXPERIENCE DESIGN
  5. 5. 3 RING SERVICE MODEL
  6. 6. ANALYSE CURRENT SITUATION
  7. 7. CONCENTRATE ON EACHCUSTOMER TOUCHPOINT
  8. 8. CUSTOMER FEEDBACK
  9. 9. CUSTOMER HEARTBEAT
  10. 10. REMOVE MOMENTS
  11. 11. STREAMLINING
  12. 12. ELABORATE
  13. 13. improvis
  14. 14. MAKE IT EXTRAORDINARY
  15. 15. UNDERSTAND CUSTOMER
  16. 16. CREATE MEMORABLE EXPERIENCES
  17. 17. SPIRAL OF POSITITVITY+ ________________________________________ -
  18. 18. BEINGDOING KNOWING
  19. 19. SERVICE RECOVERY
  20. 20. RECOGNIZE
  21. 21. APOLOGIZE
  22. 22. FIX
  23. 23. COMPENSATE
  24. 24. SERVICE RECOVERY PARADOX
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