Customer Experiences

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This was a class presentation for my Marketing Management course. Got pictures from Google.

This was a class presentation for my Marketing Management course. Got pictures from Google.

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Transcript

  • 1. DIMENSION CUSTOMER EXPERIENCESNIKHIL P KNITHIN PSHYAM KRISHNANSYAM S
  • 2. UNDIFFERENTIATED
  • 3. DISTINCT
  • 4. CUSTOMER EXPERIENCE DESIGN
  • 5. 3 RING SERVICE MODEL
  • 6. ANALYSE CURRENT SITUATION
  • 7. CONCENTRATE ON EACHCUSTOMER TOUCHPOINT
  • 8. CUSTOMER FEEDBACK
  • 9. CUSTOMER HEARTBEAT
  • 10. REMOVE MOMENTS
  • 11. STREAMLINING
  • 12. ELABORATE
  • 13. improvis
  • 14. MAKE IT EXTRAORDINARY
  • 15. UNDERSTAND CUSTOMER
  • 16. CREATE MEMORABLE EXPERIENCES
  • 17. SPIRAL OF POSITITVITY+ ________________________________________ -
  • 18. BEINGDOING KNOWING
  • 19. SERVICE RECOVERY
  • 20. RECOGNIZE
  • 21. APOLOGIZE
  • 22. FIX
  • 23. COMPENSATE
  • 24. SERVICE RECOVERY PARADOX