03 listening skills

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A presentation on listening skills prepared by NIKHIL JOSHI

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03 listening skills

  1. 1. By NIKHIL JOSHI Lecturer in ‘Language & Communication Skills’ IT Dept.-GCET E-mail: nikhiljoshi@gcet.ac.in Blog: www.gcet-languageclub.blogspot.com Listening Skills
  2. 2. Introduction <ul><li>Almost 45% of time we spend in listening. </li></ul><ul><li>An essential management and leadership skill. </li></ul><ul><li>A process of receiving, interpreting and reacting to a message. </li></ul><ul><li>Difference between listening & hearing </li></ul>
  3. 3. Types of Listening <ul><li>Appreciative listening </li></ul><ul><li>Empathetic listening </li></ul><ul><li>Comprehensive listening </li></ul><ul><li>Critical listening </li></ul>
  4. 4. Traits of a Good Listener <ul><li>Being non-evaluative </li></ul><ul><li>Paraphrasing </li></ul><ul><li>Reflecting implications </li></ul><ul><li>Reflecting hidden feelings </li></ul><ul><li>Inviting further contributions </li></ul><ul><li>Responding non-verbally </li></ul>
  5. 5. Active Versus Passive listening <ul><li>Show keenness </li></ul><ul><li>Expressions </li></ul><ul><li>Alertness </li></ul><ul><li>Questions </li></ul><ul><li>Not neglecting physical aspects </li></ul><ul><li>Valid reason for criticism </li></ul>
  6. 6. Implications <ul><li>Good listening helps you to take better decisions and make better policies in organization. </li></ul><ul><li>On the contrary lack of proper listening can lead to embarrassing situations because of a gap in coordination and understanding. </li></ul>
  7. 7. Tips for Effective Listening <ul><li>DO’s </li></ul><ul><li>Be mentally prepared to listen </li></ul><ul><li>Evaluate the speech not the speaker </li></ul><ul><li>Be unbiased to the speaker by depersonalizing your feelings </li></ul><ul><li>Fight distractions by closing off sound sources </li></ul><ul><li>Be open minded </li></ul><ul><li>Ask questions to clarify and not to overshadow intelligence </li></ul><ul><li>Paraphrase from time to time </li></ul><ul><li>Send appropriate non-verbal signals time to time </li></ul><ul><li>Don’ts </li></ul><ul><li>Not to pay undue emphasis on vocabulary as you can use the context to understand the meaning </li></ul><ul><li>Not to pay too much attention to the accessories and clothing of the speaker </li></ul><ul><li>Not to prepare your responses while the speaker is speaking </li></ul><ul><li>Avoid preconceptions and prejudices </li></ul><ul><li>Not to get distracted by outside influences </li></ul><ul><li>Not to interrupt too often </li></ul><ul><li>Not to show boredom </li></ul>
  8. 8. Conclusion <ul><li>You do not listen with just your ears. You listen with your eyes and with your sense of touch. You listen with your mind, your heart, your imagination. (Egan Gerard) </li></ul><ul><li>A good conversationalist is popular, a good listener even more so. Talk only if you have something to say. </li></ul>
  9. 9. T h a n k y o u… <ul><li>n IKHIL j OSHI </li></ul><ul><li>e-mail: </li></ul><ul><li>[email_address] </li></ul><ul><li>[email_address] </li></ul><ul><li>My Websites: </li></ul><ul><li>www.geocities.com/nikhiljoshi/saregama </li></ul><ul><li>www.nikhiljoshi2007.blogspot.com </li></ul><ul><li>www.gcet-languageclub.blogspot.com </li></ul>

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