03 listening skills

By NIKHIL JOSHI Lecturer in ‘Language & Communication Skills’ IT Dept.-GCET E-mail: nikhiljoshi@gcet.ac.in Blog: www.gcet-languageclub.blogspot.com Listening Skills

Introduction
Almost 45% of time we spend in listening.
An essential management and leadership skill.
A process of receiving, interpreting and reacting to a message.
Difference between listening & hearing

Types of Listening
Appreciative listening
Empathetic listening
Comprehensive listening
Critical listening

Traits of a Good Listener
Being non-evaluative
Paraphrasing
Reflecting implications
Reflecting hidden feelings
Inviting further contributions
Responding non-verbally

Active Versus Passive listening
Show keenness
Expressions
Alertness
Questions
Not neglecting physical aspects
Valid reason for criticism

Implications
Good listening helps you to take better decisions and make better policies in organization.
On the contrary lack of proper listening can lead to embarrassing situations because of a gap in coordination and understanding.

Tips for Effective Listening
DO’s
Be mentally prepared to listen
Evaluate the speech not the speaker
Be unbiased to the speaker by depersonalizing your feelings
Fight distractions by closing off sound sources
Be open minded
Ask questions to clarify and not to overshadow intelligence
Paraphrase from time to time
Send appropriate non-verbal signals time to time
Don’ts
Not to pay undue emphasis on vocabulary as you can use the context to understand the meaning
Not to pay too much attention to the accessories and clothing of the speaker
Not to prepare your responses while the speaker is speaking
Avoid preconceptions and prejudices
Not to get distracted by outside influences
Not to interrupt too often
Not to show boredom

Conclusion
You do not listen with just your ears. You listen with your eyes and with your sense of touch. You listen with your mind, your heart, your imagination. (Egan Gerard)
A good conversationalist is popular, a good listener even more so. Talk only if you have something to say.

T h a n k y o u…
n IKHIL j OSHI
e-mail:
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My Websites:
www.geocities.com/nikhiljoshi/saregama
www.nikhiljoshi2007.blogspot.com
www.gcet-languageclub.blogspot.com

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03 listening skills

by Nikhil Joshi on Sep 17, 2011

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03 listening skills — Presentation Transcript